ebook - 5 Steps to Building a Customer Experience Driven Contact Center
As companies made the transition to a multichannel contact center,
many arrived there by adding more systems resulting in fragmented and siloed
infrastructure. This approach commonly results in context lost between
channels, frustrated agents, high operational costs and dissatisfied customers.
McKinsey studies show that companies that focus on journey
optimization perform dramatically better. Consistently good customer
experiences build trust, which increases loyalty and drives revenue growth.
Download this eBook to learn:
· How to orchestrate service delivery for important customer
· How you can empower agents with a 360 degree view of the customer
across multiple channels
· A simple and cost-effective route to delivering effortless
omnichannel customer experiences