Home > White Papers > Featured White Papers

ebook - 5 Steps to Building a Customer Experience Driven Contact Center


Presented By: Genesys

As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This approach commonly results in context lost between channels, frustrated agents, high operational costs and dissatisfied customers. 

McKinsey studies show that companies that focus on journey optimization perform dramatically better. Consistently good customer experiences build trust, which increases loyalty and drives revenue growth.   

 Download this eBook to learn:

· How to orchestrate service delivery for important customer journeys

· How you can empower agents with a 360 degree view of the customer across multiple channels

· A simple and cost-effective route to delivering effortless omnichannel customer experiences


Please sign in below to continue