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Learn to Inspire Customer Loyalty with Self-Service


Presented By: Nuance

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There’s no better time to help your customers quickly and easily get what they want than the first moment they connect with you.Learn how to streamline your customers’ first point of contact in the first guide of the five-part series "5 Imperatives for Customer Winning Self-Service."

Read “Imperative #1: Create an Intuitive First Point of Contact” to learn:    

--8 essential steps to streamline your first point of contact
--What 82% of today’s consumers want in IVRs, but most companies don’t provide
--Top 4 issues that cause self-service abandonment – and solutions for each


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