Customer Support Requirements Necessitate New Strategy
The last few years ushered in rapid change in how your customers communicate with you. The shift to social channels and mobile applications has left many companies lagging in their ability to support their social and mobile customers.
Companies need flexibility to make changes in their internal support processes to quickly respond to this market disruption. Many companies are finding that they are not capable of effectively supporting integrated cross-channel customer support. Unfortunately, these companies are often met with disconnected customer support, and decreased customer satisfaction. Read this white paper to learn how to move forward with the assurance and ease at the pace your business requires.