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ICMI Toolkit

NICE inContact

Presented By: NICE inContact

In this toolkit, we’ll provide a framework you can use to deliver standout customer experiences. Find out everything you need to know about the modern customer experience and then assess your teams’ level of customer experience (CX) maturity so that you can find opportunities for refinement. The step by step resources in this toolkit will enable your organization to build incremental CX improvements by integrating your people, process, and technology more strategically. 

Ready to get started? Join us on this journey to CX discovery and maturity.