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Overcoming Customer Engagement Obstacles


Presented By: USAN

Using Customer Journey Maps to Improve Interaction Handling

In today’s highly competitive and increasingly digital markets, customers can switch suppliers at the click of a button. Therefore a determined focus on customer retention is essential, and a key to retention is the quality of the customer experience.

 Topics covered include:

  • New Customer Expectations
  • Delivering Omnichannel Experiences
  • Understanding Customer Journeys and Journey Maps
  • Benefits of Journey Maps