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Faster Service, Happier Customers: Using Self-Service to Accelerate the Speed of Resolution

NICE inContact

Presented By: NICE inContact

In this whitepaper, we’ll explore the role self-service plays in enabling organizations to deliver a great customer experience. Even more importantly, we’ll highlight the evolutions to the role of the frontline contact center agent and how to best leverage them for future success.   

Click here to read the NICE inContact white paper.