Getting Started with Real-Time Speech Analytics
From high-growth sales, to legal compliance, to best-in-class customer satisfaction, maximizing agent performance in the call center is a top priority for today’s businesses. Smart call centers recognize the value of top performing agents: they can resolve issues quickly and efficiently, deliver better service, and mitigate risk for the organization by being complaint with increasingly complex regulations.
In this fast-paced world where customer interactions are shared over social media as they happen and a bad customer experience can go viral in minutes, monitoring your agent performance in real-time is becoming increasingly important.
This whitepaper, Getting Started with Real-Time Speech Analytics, will show you how Santander Consumer USA successfully leveraged CallMiner’s real-time monitoring tool. It also includes information on:
Post-Call Analytics vs. Real-Time Monitoring
How Real-Time Monitoring Works
How to Deploy Real-Time Monitoring