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Roundtable - Analytics and Quality - Speech, Text, Performance and Predictive

CRMXchange

Presented By: CRMXchange



September 10, 1:00pm Eastern

Presented by: CallMiner

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About the Webcast

 View how to optimize the capabilities of quality, speech, text, and interaction analytics. Witness live demonstrations of applications that are able to more accurately measure, track and improve the quality of contact center interactions.

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About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.