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Tech Showcase - Advancements in Quality Assurance


Presented By: Aspect

Webcast recorded on Feb 23. Available to view by signing in.

Presented by Magdi Khalil, Quality and Analytics Product Evangelist, Aspect Software

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About the Webcast

Recording and quality management software are the foundation upon which an effective quality assurance program is built. Many contact centers have had their legacy recording and quality management solutions for 5 or more years, and in that time the technology has evolved significantly. User interfaces have become much simpler to learn and use. Speech Analytics has joined the fold as an extremely valuable enhancement to the quality management process.

In this session, Magdi Khalil, a veteran of the Quality and Analytics space, will review the Aspect EQ Quality Management solutions and introduce you to some of these advancements and highlight the value it could bring to your organization.


Virgin Atlantic reduces costs with VoIP and workforce management solutions from Aspect

International Cruise & Excursions realizes $2.5 million in annual savings with PerformanceEdge™ from Aspect

Alaska Airlines using Aspect® eWorkforce Management™ and an at-home agent program to make its customer service soar

Pioneering Solution Providers Help Transition WebRTC from Promising Technology to Powerful

Answers to WebRTC Questions You Should Be Asking

Engaging Your Customers

The Multichannel Service Challenge: Know where your customers are and show them some love



About the Presenters

Magdi Khalil, Quality and Analytics Product Evangelist, Aspect Software

Magdi is a 14-year veteran in the WFO. Having been on both the customer and the software provider side, Magdi brings a unique perspective that blends creativity with practicality. He focuses on applying a holistic approach on the value of these advanced applications in the contact center and back office.