Tech Showcase - When Agents and Supervisors Collaborate in the Cloud - CXone WFO
Live Date: January 9, 2018. PLEASE SIGN IN FOR RECORDING.
Presented By: Lauren Maschio, Solution Marketing Manager, NICE and Amir Cohen, Product Marketing Manager, NICE
About the Webcast
a day in the life of a contact center supervisor and agent and learn how easy
it is to collaborate in the cloud with CXone WFO. In this webcast, NICE will
share an impressive demo and show you first-hand how a supervisor can
interact and engage with agents using automated and intuitive tools.
About the Presenters
Lauren Maschio, Solution Marketing Manager, NICE
Lauren Maschio has provided
marketing leadership in the contact center and the enterprise software industry
for over 20 years. As a Product Marketing Manager, Lauren is responsible for
strategic initiatives, thought leadership and sales enablement for the NICE WFO
solution suite globally. Prior to NICE Systems, Lauren has held senior level
global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay
Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson
College and a MBA from Northeastern University.
Amir Cohen, Product Marketing Manager, NICE
Amir Cohen has been managing and creating WFO products for
contact center for over 10 years. As a Product Manager, Amir is responsible for
conceiving and leading new product initiatives.
Amir has been managing NICE on- premise solutions and now
focusing on WFO cloud based solutions, bringing a new set of features and an
enhanced user experience. He has held different positions within NICE including
Support Manager, Sales Configuration Expert and Product Manager. Amir
Holds a BA in Social science from the Hebrew University.