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Technology Showcase - Practical Applications of AI in Customer Service


Presented By: Verascape

Live Date: February 27, 2018. PLEASE SIGN IN FOR RECORDING.

Presented by Mike Browning, Senior Marketing Executive, Verascape

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About the Webcast

Artificial Intelligence, or AI, is one of the hottest buzzwords in the industry today.  It is often mentioned in conjunction with other terms such as omni-channel, NLP, Machine Learning, Chatbots, and RTDI.  This webinar will break down and simplify all of these terms and acronyms, and illustrate how they can easily benefit you today. We will explain how these different technologies fit together to enhance the customer journey and save your company money. 

Join us as we demonstrate Verascape’s Automated Customer Engagement Platform, ACE.  You will see and hear practical uses of all the technologies listed above in real-life customer service scenarios across multiple customer communication channels.  ACE is a cloud-based solution that quickly and seamlessly integrates with existing contact center systems.   

About the Presenters

Mike Browning, Senior Marketing Executive, Verascape

Mike Browning is Verascape’s senior executive responsible for marketing, product development, and sales.  He has 20 plus years of hands-on experience providing technology solutions to a diverse customer base.  Mike has a quantifiable track record of helping customers create successful outcomes in complex business environments. 

Mike was the co-founder of several successful high-tech start-ups including Douglas-Danielle (acquired by TransUnion) and Silicon Valley-based Inadco. Additionally, Mike has held executive-level positions with TargetCom and May & Speh (acquired by Acxiom).