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Discovering the Right Contact Center Processes for Automation - Technology Showcase

EdgeVerve Systems

Presented By: EdgeVerve Systems


Presented by Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems

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About the Webcast

Today’s enterprises are aware that automation can help in eliminating non-judgmental and mundane tasks. What is needed is the ability re-skill people to perform more productive business activities --- but where do you start? 

What is the best method to pin-point the process and task to automate?

In this webcast, we will discuss how to identify low hanging fruits – processes and tasks that should be automated first, followed by how to move towards achieving enterprise-wide automation goals.

About the Presenters

Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems

In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.