Speech Analytics Demystified
Presented By: Aspect
Live Date: May 17, 2018. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Mary Ward, Senior Solution Consultant, Aspect Software
About the Webcast
Speech analytics used to be considered a luxury in the
contact center, partly because the technology is not well understood. However, the
business case for this remarkable technology is inescapable. Contact
centers struggling to increase revenue, reduce cost, improve interaction
quality and ensure compliance should be considering speech analytics as an
operational silver bullet. Join Aspect for a demonstration of how this
technology works on real customer data and learn how you can enjoy great
benefits throughout your contact center.
About the Presenters
Mary Ward, Senior Solution Consultant, Aspect Software
Mary is a Senior Solutions
Consultant at Aspect. She has more than 19 years of experience in
Workforce Optimization. Her roles have spanned from engineering, where she
managed customer escalations for the WFM account teams, to being responsible
for the development and delivery of solutions for demonstrations and
implementations. Mary is an avid runner and baking enthusiast. She
holds a B.S. degree from Vanderbilt University and attended Le Cordon Bleu
College of Culinary Arts.