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Visual IVR In Action - Personalized Customer Experience


Presented By: Jacada

Presented by Karnail Jita, Solutions Consultant, North America, Jacada

Live Date: August 4, 2016. Please sign in to listen to this recording.

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About the Webcast

Are your customers frustrated with your IVR?

Listen to this showcase as we show you how visual IVR delivers a personalized and digital experience to voice callers, enabling a better customer experience with improved self-service.

You will see how Visual IVR:

1. Transforms Voice IVR into a digital experience
2. Is able to improve self-service by over 10% (based on implementations at Fortune 500 companies globally)
3. Allows customers to easily transition from the digital channel to the agent, with full context, resulting in significantly reduced handle times.

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About the Presenters

Karnail Jita, Solutions Consultant, North America, Jacada

Karnail specializes in Jacada Visual IVR and core products, conducting proof-of-concept trials, and designing solutions for customer requirements. He comes from Jacada EMEA and prior to Jacada he held senior positions at Saleforce.com and Software AG.