About the Webcast
ln the battle to achieve business differentiation by improving customer experience, artificial intelligence has become vital. As organizations work to implement digital transformation initiatives around AI, automation and customer self-service, the contact center must play a key role to avoid creating silos that will damage the customer experience. The power of Al is personalization and contextual intelligence at scale.
-- Get an inside look at how Creative Virtual’s intelligent solutions help contact centers build better relationships with customers through centralizing knowledge management, integrating chatbots and live agents, and combining AI and human input.
--CallMiner will show how data insights are used to improve first-call
resolution, reduce customer churn, and increase agent skills. They will also share 5
practical prediction applications of artificial intelligence in the
--NICE Nexidia uses AI to decrease time to insight, to enable customers to create fast and accurate prediction models for improved customer service and retention, and to uncover information that transforms entire organizations’ ability to provide the ultimate customer experience.
Solutions capable of understanding natural language and texting provide
consumers with timely, accurate answers and use machine learning to
respond more rapidly and resolve an expanding range of issues. View solutions that can make an immediate positive impact and deliver ROI.