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Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank


Presented By: CRMXchange

Live Date: April 12, 2018. PLEASE SIGN IN FOR THE RECORDING.

Presented By: UJET, NICE, and Jacada

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About the Webcast

Do you find yourself overwhelmed trying to keep track of the latest innovations?
Get an inside look at emerging solutions that are having a significant impact on businesses. 

  • Jacada will show how their bot framework powers Intelligent Assistant solutions capable of providing humanlike, conversational experience to customers that extends far past simple question answering.

  • UJET will showcase how an integrated voice and chat platform can deliver personalized, on-demand as well as multi-channel interactions in context while combining ease of use, flexibility, and scalability... all while delivering immediate ROI. 

  • NICE’s Adaptive Performance Management solution is supercharging employee engagement. View the Adaptive Insights capability, which delivers proactive identification of an agent’s strengths and weaknesses, with immediate optimization recommendations. 

 Join us today and see how to deliver higher FCR, reduce handle time and costs.

About the Presenters

Keren Dobkovsky Abrahami, Product Manager, Jacada

Keren is the Product Manager at Jacada, leading the Bot Framework solution. The Framework that enables creating bots with no coding. Prior to Jacada, Keren worked in product management positions at leading companies in the Hi Tech industry. Keren’s expertise include: NLP technologies; Chatbots solutions; UI/UX thinking, and product launching.

Adam Aftergut, Product Marketing Manager, NICE

A product marketing manager on the WFO team, Adam has over 6 years of experience in the enterprise software industry. Adam is responsible for product marketing strategy and sales enablement in connection with select current and new WFO product categories.


Jordan MacAvoy, VP of Marketing, UJET

As VP of marketing, MacAvoy focuses on demand generation, product marketing, marketing communications, field marketing, and awareness. MacAvoy brings nearly two decades of experience in both marketing and business development to UJET. Prior to joining the company, he served in executive roles at Fundbox, a Forbes Next Billion Dollar Company, and Demandforce, acquired by Intuit in 2012.