Lauren Maschio, Product Marketing Manager, NICE
Lauren Maschio has provided
marketing leadership in the contact center and the enterprise software industry
for over 20 years. As a Product Marketing Manager, Lauren is responsible for
strategic initiatives, thought leadership and sales enablement for the NICE WFO
solution suite globally. Prior to NICE Systems, Lauren has held senior level
global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay
Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson
College and a MBA from Northeastern University.
Kim Steele, Solutions Engineer, NICE
Kim Steele has been working with contact centers for more than 20 years. Through various positions in training, quality, and business intelligence, Kim has a passion for partnering with contact centers to improve key metrics and agent performance. In the last 8 years with NICE, Kim has continued this pursuit by working with customers across different verticals to build highly functioning quality and analytics teams resulting in high return on technology investments.