Home > Live Webcasts
AI Strategies for Business - How to Get Started and Drive Results
Live Date: September 12, 2024. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Donna Fluss, Founder & President, DMG Consulting LLC and
Kelly Koelliker, Vice President, Content Marketing, Verint
About the Webcast
Many organizations are experimenting with AI in the contact
center, but it’s time to move from experiments to outcomes. If you’re unsure
where to start with your AI journey - or if you’ve already started but don’t
know where to go next, this webinar is for you.
Join Donna Fluss, President of
DMG Consulting, and Kelly Koelliker, VP of Content Marketing at Verint, as they
discuss trends, best practices, and use cases to help you make a blueprint for
incorporating AI in your contact center:
- Trends
in AI adoption and usage
- Top AI
use cases in the contact center to drive quick results
- How to
get started and measure success
About the Presenters
Donna Fluss, Founder & President, DMG Consulting LLC
Donna Fluss, Founder and President of DMG Consulting LLC,
provides a unique and unparalleled understanding of the people, processes and
technology that drive the strategic direction of the dynamic and rapidly
transforming contact center and back-office markets. Donna has provided expert
guidance for over 30 years to technology leaders as well as disruptive
newcomers, investors, and enterprises that want to build out next-generation
contact centers.
Kelly Koelliker, Vice President, Content Marketing, Verint
Kelly Koelliker is the Vice President of Content Marketing
at Verint with a focus on contact center workforce engagement solutions. With
more than 20 years of marketing and sales experience, her expertise in the
customer service industry covers such fast-evolving categories as knowledge
management, automation, and artificial intelligence.