Generational Alphabet Soup - The Recipe to Support an Inter-Generational Contact Center
Live Date: July 14, 2021. PLEASE SIGN IN FOR THE RECORDING.
Presented by Jennifer Waite, VP, Product Marketing, Playvox
About the Webcast
Baby Boomers, GenX, Millenials and now GenZ – we are embarking on an age where four distinct and differentiated generations make up our contact center teams, and managing, motivating and inspiring this span can leave even the most experienced leaders searching for a new recipe. In addition to the challenges presented by the pandemic, we have now added a whole new layer of complexity in the form of vastly different approaches to, and perspectives on, the nature of work.
The good news is that the hallmark of a great chef is the ability to elevate each flavor to create something unforgettable. From scheduling to coaching and development, appreciation and respect for variety wins blue ribbons. Join us for a discussion on how to use the multigenerational aspect of your team not as a source of heartburn but as a source of delight.
About the Presenters
Jennifer Waite, VP, Product Marketing, Playvox
Jennifer has been in the customer experience and contact center industry for the past 30 years, focused on defining and implementing market strategies to support cloud contact center solutions market position, market segmentation, launch plans, and messaging. As a recognized leader in the industry, Jen has led customer advisory boards and serves as the co-president of the NY Metro chapter of the Professional Association for Customer Engagement (PACE). Her entrance into the contact center industry was a part-time job during high school which started a career that allowed her to work in consulting where she led creative design for implementing quality programs for Fortune 500 companies. As an evangelist for this industry, she enjoys sharing her experiences in hopes of creating the most effective and efficient customer interactions.