About the Webcast
The era of "optimizing" your workforce is over.
Modern contact centers must not only utilize their workforce to its fullest potential, but they also have to find ways to keep agents engaged, empowered, and fully focused on the customer experience. Agent empowerment requires a combination of trust and technology. Join this webcast as we discuss:
• What Workforce Engagement is and why it's important
• Why contact centers are transitioning from Workforce Optimization to Workforce Engagement
• How AI creates new opportunities for agent empowerment
• Ways to boost CSAT while reducing agent effort