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Best Practices to Future-Proof Your Contact Center with Omnichannel

Evolve IP

Presented By: Evolve IP

April 3, 2:00pm - 3:00pm Eastern

Presented by: Rich Fox, Vice President, Contact Center Solutions, Evolve IP


About the Webcast

According to research, businesses that have an omnichannel contact center strategy in place retain an average of 89% of their customers. Have you future-proofed your call center with an Omnichannel strategy yet?

In this webinar, Rich Fox, VP of Contact Center Solutions at Evolve IP will discuss the following topics & help you map out an omnichannel strategy best suited to your organization:

  • The Need & Drivers for an Omnichannel Contact Center 
  • Challenges of Adopting an Omnichannel Model
  • Key Criteria to Consider an Omnichannel Engagement Provider
  • How to Increase Customer Engagement Using Omnichannel
  • The Ultimate Tips & Strategies to Maximize Omnichannel Experience for your Contact Center
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About the Presenters

Rich Fox, Vice President, Contact Center Solutions, Evolve IP

Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.