About the Webcast
For years, investments in the voice channel have
taken backseat to digital. But with the rapid rise of IoT devices and AI-driven
conversational experiences in the consumer realm, organizations must rethink
the role of voice in a world where consumers want to engage through channels
and devices beyond the phone.
With loyalty and revenue at stake, now is the
time for your organization to reevaluate the role of voice in your omni-channel
customer engagement strategy. Join guest Art Schoeller, Vice President and
Principal Analyst at Forrester Research, and Nuance as we explore:
1. Advancements in AI fueling the development
and evolution of conversational voice interactions including: speech
recognition, text-to-speech (TTS), Natural Language Understanding (NLU) and
biometrics, machine learning and deep learning
2. Strategies for delivering consistent,
conversational voice experiences within and across IVR, virtual assistants and
3. Building the business case and gaining buy-in
for a reboot of voice at your organization
Space is limited. Reserve your seat now.
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About the Presenters
Art Schoeller, VP and Principal Analyst, Forrester Research
Application Development & Delivery Professionals who plan,
build, and run unified communications and contact center workloads for
enterprises. His 35 years of experience span the computer,
communications, and software industries. He is best known for his accomplishments with CTI while
at AT&T/Lucent. He led the team that partnered with Novell to establish the
In addition, Art has served in various vice president and director positions at
AT&T/Lucent and Dictaphone. While at Microsoft, he
led the development of a unified communications and collaboration solution with
Accenture. Art also filled leadership roles in analyzing these
markets while holding director-level positions at Gartner Group and Yankee Group.
Rachel Ashby, Senior Principal Product Marketing Manager, Nuance
Rachel Ashby is the Senior Principal Product Marketing Manager for Nuance Core Technologies, including automatic speech recognition, text-to-speech and transcription engine and Nuance Analytics. Before joining Nuance, she worked in various worldwide marketing and sales positions at IBM, including driving IBM Cloud marketing strategy, development and execution for global multi-million-dollar campaigns. As an Associate Partner in IBM Global Services, Rachel worked closely with some of IBM’s largest Fortune 100 clients to plan and deliver successful software deployments. She has over 20 years of experience in the high-tech industry.