Home > Live Webcasts

3 Capabilities Your Contact Center Must Have by 2020 and Why

Evolve IP

Presented By: Evolve IP

July 23rd, 1:00 Eastern

Presented by: Rich Fox, VP of Contact Center Solutions, Evolve IP


About the Webcast

Today, majority of the contact centers are highly focused on creating, maintaining and updating their strategy to optimize customer interactions and increase customer satisfaction.

In this webinar, Rich Fox, VP of Contact Center Solutions, will share his insights around the trends, challenges and recommendations around omnichannel, IVR and unified contact center technology. Discussing these different aspects of  must-haves for your contact center will provide you useful suggestions to build a successful contact center strategy for 2020.

You will learn the following and more:  

  • Shift in Trends, Priorities & Market Landscape
  • Why Omnichannel, IVR and Unified Contact Center is a Must-Have
  • Key Challenges & Considerations associated with these Must-Haves
  • Suggestions for your 2020 Contact Center Strategy
  • Additional Recommendations to Improve CX and Business Efficiency with Contact Center Technology


*Can’t attend? Register anyway. We will send you a recording of the webinar even if you’re unable to attend the webinar.

About the Presenters

Rich Fox, Vice President, Contact Center Solutions, Evolve IP

Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.