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Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

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In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax, and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.

Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System