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Unleashing the Power of CX Automation for Enhanced Customer and Agent Experiences
Live Date: April 24, 2024. PLEASE SIGN IN FOR THE RECORDING.
Presented by Keith Dawson, Director of Research, CX Ventana Research, now part of ISG and
Jason Valdina, Senior Director, Verint
About the Webcast
Join us as we unveil the secrets behind CX Automation and
its pivotal role in shaping today's customer interactions.
Discover the game-changing insights from a new report,
"Excellence on Repeat: Harnessing CX Automation for Elevated
Experiences." We'll dive into why CX automation is becoming a necessity
for customer experience professionals. Explore the strategic applications of CX
automation and unlock its potential to elevate both agent performance and
customer satisfaction.
Join us to learn more about:
- The value of engagement data in initiating and optimizing
CX automation initiatives
- The expanded role of “AI” for improving agent efficiency
while delivering a superior customer experience
- The power of open platforms to drive key connections
across often disparate systems and services
Hear from Keith Dawson
and Jason Valdina as they discuss both issues and solutions.
About the Presenters
Keith Dawson, Director of Research, Customer Experience Ventana Research, now part of ISG
Keith Dawson leads the software research and advisory in the Customer Experience (CX) expertise at Ventana Research, now part of ISG, covering applications that facilitate engagement to optimize customer-facing processes. His coverage areas include agent management, contact center, customer experience management, field service, intelligent self-service, voice of the customer and related software to support customer experiences.
Jason Valdina, Go-To-Market Senior Director, Verint
Jason is an accomplished digital strategy and customer experience professional and is the Senior Director of Digital-First Engagement Channel Strategy at Verint, a customer engagement software solutions provider based in New York.