CX Virtual Conferences by CrmXchange

It’s no secret…online information is now the primary educational resource for managers and executives involved in contact center and customer excellence issues. With contact center environments becoming more frenetic and demanding every day, and the economic climate dictating limited travel budgets, leaving the office to attend conferences is a more difficult and costly proposition than ever. But decision makers know just how critical it is for them to stay on top of the latest developments. That’s why so many savvy contact center professionals now rely on the leading online conference in the field to learn from experts and find out what’s working for their peers.  

No Need for Registrants to Leave Your Office - It’s Fully Interactive!
By attending a virtual conference in real-time, you will meet with CRM industry experts and colleagues who will answer your questions and offer business solutions for your contact center. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office. Stay where you are and let us deliver the learning and networking right to your desk.

Attend the Sessions That are Right for You
Everyone can share newly acquired knowledge throughout your organization. Members of your team can attend the virtual conference sessions together or attend different session tracks. All sessions will be recorded and available on demand for two weeks after the virtual conference – giving those who could not attend the opportunity to view the sessions.

Meet the Major Vendors Live in Our Exhibit Hall
Browse the exhibit hall to download product videos, and obtain product information, press releases, white papers, and much more. Learn everything you need to manage your contact center without traveling miles or spending time away from your office.

Network with Attendees and Presenters
Chat with presenters and peers in the lounge, a networking forum specially designed for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.

2021 Virtual Conference Dates
March 15-19, 2021

The Connected Customer Virtual Conference 

June 7-11, 2021

Techniques for Training, Coaching and Employee Engagement 

November 1-12, 2021

Best Practices in Workforce Optimization

November 1 - 5:   Workforce and Performance Management - In Conjunction with The Society of Workforce Planning Professionals

November 8 - 12:  Quality Assurance and Analytics - In Conjunction with Quality Assurance and Training Connection  


Virtual Conference Sponsors

Calabrio  CallMiner-Logo EvaluAgent logo 168x42  NICE CXone logo 250x45  verint.10   
 qatc-small  swpp-small

If you are interested in becoming a sponsor for a virtual conference, please call 941-702-8389 or email