Interactive Voice Software
IVR software provides automated response service capabilities by enabling customers to use the keys on a touch-tone phone to access information, such as bank account balances, flight arrival and departure times, and package delivery status.
capability is provided by using a pre-recorded human voice stored on a
computer hard drive, or by using text-to-speech technologies. These
pre-recorded options are accessed via customizable touch-tone dialing
(DTMF) phone menus.
Some systems offer a self-service option that includes an unlimited number of phone menu options such as playing a message, routing an interaction to a queue, sending a fax, opening a sub-menu, and other features. Systems can vary in
scalability, from several ports for a single location, to thousands of
ports suitable for multiple centers or even carrier networks.
CRMX Preferred Vendor
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise.
CRMX Preferred Vendor
Sharpen Empower is an agent-first omni-channel cloud contact center platform. It addresses decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The platform's unique omni-channel approach gives agents a single, intuitive interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues, while delivering mathematically unbeatable voice quality and superior reliability.
7 is redefining the way that companies interact with consumers. The company’s customer engagement platform assists several hundred million visitors and engages in 1.5 billion conversations annually, across all channels, most of which are automated. Using 7 solutions, many of the world’s largest and most recognizable brands are anticipating and acting on consumer intent to create more personalized customer experiences. This shift to an intent-driven engagement strategy results in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.