West Corporation – Proactive Notifications

About West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

About Proactive Notifications

West's Proactive Notifications suite help you answer customer concerns before contact is ever made. Use SMS texting, outbound voice calls and other channels to share a promotion, ask customers to pay a bill or prepare people when a storm is approaching. Our channel-agnostic, managed options combine with solutions from other providers, giving you a fully connected ecosystem of inbound and outbound tools you can count on. Create your best customer experience with our predictive and proactive solutions to create customer loyalty for life.

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • Dialer
    • Outbound Dialer
    • Predictive Dialer
    • Proactive outbound
    • Call Compliance US
    • Outbound Multi Channel Engagement
  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Visual IVR
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Speaker Verification
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Reporting
  • WEB Capability
    • Web Chat Capability
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Schedule for call recording
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Calls automatically routed to evaluators
    • Integrated Reporting
    • Multi-site Recording
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Knowledge Management
    • Toll Free Numbers
  • Chat
    • SMS/Text
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration

Directory Categories

  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Call Center Predictive Dialer Software
  • Cloud Contact Center Solutions
  • Contact Center Messaging
  • Chat and Virtual Agents
  • CIM and Customer Care Resources
  • IVR Software Technology
  • Knowledge Management Software
  • Language Services and Language Interpretation
  • Mobile Contact Center Technology
  • Multichannel Call Center Software
  • Predictive Analytics - Speech Predictive Analytics Software
  • Call Center Voice Recognition Technology
  • Testing – Data-Performance Analysis
  • Unified Desktop
  • Contact Center Customer Self-Help Software