Featured Webcasts

white papers

  • Leading Brands are Leveraging Customer Service as a Competitive Advantage

    Leading Brands are Leveraging Customer Service as a Competitive Advantage

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  • How Attended Robots and People Work Together in the Fully Automated Enterprise™

    How Attended Robots and People Work Together in the Fully Automated Enterprise™

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  • Artificial Intelligence - Driving the Future of Customer Experience

    Artificial Intelligence - Driving the Future of Customer Experience

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  • Overcoming the Automation Paradox

    Overcoming the Automation Paradox

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  • Why Customer Experience is a Team Sport

    Why Customer Experience is a Team Sport

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  • The ROI of Smart Self-Service - Using Modern Tools to Delight Modern Customers

    The ROI of Smart Self-Service - Using Modern Tools to Delight Modern Customers

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

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Executive Interviews

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Ozonetel Prashanth Kancherla, VP – North America

Ozonetel, founded by an experienced team of technologists and entrepreneurs, built full stack customer experience software from the ground up to solve the practical problems that keep call centers from optimizing their communications platforms. The goal was to offer secure,

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Intelepeer Ujjval Karihaloo, SVP Product Management

As enterprise organizations endeavor to evolve to the higher level of service demanded by customers in the emerging post Covid environment, they seek to offer more choices to enable people to better communicate with them on the channels they prefer.

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VoiceOps Shari Tishman, Head of Marketing

Founded in 2016, VoiceOps helps companies achieve higher ROI by making contact center coaching more effective. The VoiceOps Coaching Enablement Platform was designed to drive lasting behavior change among reps at scale, leading to higher conversion rates, reduced

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