white papers

  • Transforming the Contact Center into a Customer Intelligence Hub

    Transforming the Contact Center into a Customer Intelligence Hub

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  • Leveraging Emotion to Improve CX & Elevate Contact Center Performance

    Leveraging Emotion to Improve CX & Elevate Contact Center Performance

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  • COVID-19 Playbook for the Contact Center - 5 Steps to Ensure Business Continuity

    COVID-19 Playbook for the Contact Center - 5 Steps to Ensure Business Continuity

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Cisco Systems, Inc. Omar Tawakol, VP and GM Contact Center

Cisco Announces Contact Center Portfolio Based on Collaborating with Clients to Meet Changing Customer Needs.   Industry giant Cisco announced a multi pronged campaign to radically improve customer experience management in the enterprise while fostering both digital and workplace transformation

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Sitel Isabella Mongalo, Director of Digital Care Strategy

The self service customer experience (CX), or the ability for a consumer to find helpful information to solve product or service issues on their own, is a relevant and appealing model to businesses and their customers. It allows consumers to

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Tobias Goebel - Hands-on Product Marketing Leader

Can we build machines that understand us?   Tobias Goebel, 6 Mar 2020 The question of whether we can build machines that truly think is a fascinating one. It has both practical and philosophical implications, and both perspectives answer a key

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