white papers

  • Powering CX and Employee Engagement with Workforce Management

    Powering CX and Employee Engagement with Workforce Management

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  • The Ultimate Guide to Digital-First Customer Service

    The Ultimate Guide to Digital-First Customer Service

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  • Measuring and Analyzing Emotion in Customer and Agent Interactions

    Measuring and Analyzing Emotion in Customer and Agent Interactions

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Limitless Megan Neale, COO, Co-Founder and Roger Beadle, CEO, Co-Founder

Limitless An Innovative Crowdsourcing Platform that Goes Beyond the Boundaries of Traditional Contact Centers Megan Neale, COO, Co Founder  Roger Beadle, CEO Co Founder Limitless Remember the 2011 science fiction thriller Limitless? It told the story of a

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CCMC John Goodman, Vice Chairman

There are numerous people who position themselves as authorities in analyzing the phenomenon of customer experience, but few—if any possess the extensive background, documented expertise and history of accomplishment of John Goodman. The self described ‘customer experience, researcher and entrepreneur’

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Cisco Systems, Inc. Omar Tawakol, VP and GM Contact Center

Cisco Announces Contact Center Portfolio Based on Collaborating with Clients to Meet Changing Customer Needs.   Industry giant Cisco announced a multi pronged campaign to radically improve customer experience management in the enterprise while fostering both digital and workplace transformation

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