white papers

  • Virtual plus Engaging - How to Bring Classroom Training Online

    Virtual plus Engaging - How to Bring Classroom Training Online

    read more
  • How to Manage the Remote Workforce

    How to Manage the Remote Workforce

    read more
  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

    read more
  • Leveraging AI and Intelligent Automation in the WFM Suite

    Leveraging AI and Intelligent Automation in the WFM Suite

    read more
  • Remote Agent Playbook

    Remote Agent Playbook

    read more
  • The Foundation of Practical Workflow Automation

    The Foundation of Practical Workflow Automation

    read more

FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


Techniques banner 2 332x53 (002)

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

image description
Thrio Namir Yedid, VP Product Strategy

New Advancements The advancements we’ve made fall into a few broad categories. The first one is what we’re calling “Hypercloud Freedom,” deploying our solution to meet differing customer needs it also takes into consideration how we worked around some of

read more
image description
CallMiner Jeff Gallino, CTO and Founder

As one of the founders of CallMiner, please tell us a little about your background and why you started the company.   I began building the foundation for CallMiner 20 years ago. I got my start working at a hardware startup

read more
image description
Acqueon Nicolas de Kouchkovsky, CMO

In our continuing series of conversations with solution providers that contact center professionals would ordinarily have seen at live industry events, CrmXchange Managing Partner Sheri Greenhaus conducted an in depth interview with Nicolas de Kouchkovsky, CMO of conversational engagement software

read more