white papers

  • New Consumer Research Shows Big Changes in 2020

    New Consumer Research Shows Big Changes in 2020

    read more
  • NEVA - NICE Employee Virtual Attendant

    NEVA - NICE Employee Virtual Attendant

    read more
  • Contact Centers Buyers Guide 2020

    Contact Centers Buyers Guide 2020

    read more

FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


 WFO2020 Bannerfinal 300x80

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

image description
Acqueon Nicolas de Kouchkovsky, CMO

In our continuing series of conversations with solution providers that contact center professionals would ordinarily have seen at live industry events, CrmXchange Managing Partner Sheri Greenhaus conducted an in depth interview with Nicolas de Kouchkovsky, CMO of conversational engagement software

read more
image description
SmartAction Brian Morin, CMO and Head of Sales

At a 50,000 ft level, the best way to think of us is having all skills to mimic live agent behavior minus complex critical thinking skills or judgement that you

read more
image description
Uniphore Umesh Sachdev, Co-Founder and CEO

Please provide a brief overview of the role contact centers play in contact tracing. The CDC has confirmed contact tracing is a key strategy to contain the spread of COVID 19 and prevent outbreaks. Because local, state and federal governments

read more