white papers

  • 2022 Contact Center Buyer’s Guide

    2022 Contact Center Buyer’s Guide

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  • Contact Center Predictions for 2023 and Beyond

    Contact Center Predictions for 2023 and Beyond

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  • Artificial Intelligence - Driving the Future of CX

    Artificial Intelligence - Driving the Future of CX

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Fin Charlene Wang, VP, Head of Marketing

A conversation with Charlene Wang, VP, Head of Marketing, Fin (Fin.com) to discuss Fin’s solution for enabling more productive and effective CX teams.

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Treasure Data Zack Wenthe, CDP Evangelist

Sheri Greenhaus, CrmXchange, and Zack Wenthe, Treasure Data, discuss the benefits of Treasure Data’s Customer Data Platform.

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Loris Etie Hertz, CEO

Sheri Greenhaus, Managing Partner, CrmXchange and Etie Hertz, CEO, Loris, discuss the creation of Loris and its benefits for companies with customer facing agents.

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