white papers

  • 5 Questions to Ask When Building a Speech Analytics Team

    5 Questions to Ask When Building a Speech Analytics Team

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  • Engagement Capacity Gap™: How Organizations Are Evolving to Address New Challenges in 2022

    Engagement Capacity Gap™: How Organizations Are Evolving to Address New Challenges in 2022

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  • NEVA -  An integrated automation platform that brings people and robots together

    NEVA - An integrated automation platform that brings people and robots together

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Intelepeer Brian Gilman , CMO

In her continuing series of live interviews with CX/contact center technology providers at Enterprise Connect, CrmXchange Managing Partner, Sheri Greenhaus, sat down with IntelePeer CMO, Brian Gilman to discuss their low-code, no-code CPaaS platform.

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Balto Ben Lazar, CMO

In her continuing series of live interviews with CX contact center technology providers at Enterprise Connect, CrmXchange Managing Partner, Sheri Greenhaus, sat down with Balto CMO, Ben Lazar, to discuss how their AI solution can show agents the best things

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Genesys Genesys Executive Interview

Sheri Greenhaus, Managing Partner, CrmXchange met with Tod Famous, SVP, Product Management for Genesys Multicloud  and Jack Nichols, VP, Product Management, Genesys Cloud CX during Enterprise Connect 2022. Sheri Let's talk about Genesys. If customers are having issues, where do

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