white papers

  • The Contact Center QA X-Factor

    The Contact Center QA X-Factor

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  • How Can You Beat Economic Pressures in the Contact Center?

    How Can You Beat Economic Pressures in the Contact Center?

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  • Elevate the Employee Experience to Come out on Top

    Elevate the Employee Experience to Come out on Top

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Vonage Savinay Berry, EVP of Product and Engineering

Sheri Greenhaus, Managing Partner, CrmXchange, met with Savinay Berry, EVP of Product & Engineering at Vonage at Enterprise Connect to discuss the advantages of Vonage’s communications platform and their new AI acceleration suite.

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MiaRec Gennadiy Bezko, CEO

Sheri Greenhaus, CrmXchange, spoke with Gennadiy Bezko, CEO, MiaRec, during Enterprise Connect to discuss MiaRec’s Contact Center Conversational Intelligence Platform.

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Fusion Connect Mario DeRiggi, Chief Revenue Officer

An interview with Mario DeRiggi, Fusion Connect’s Chief Revenue Officer. Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise customers to globally connect people and data.

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