white papers

  • Why Self-Service Needs a Human Touch

    Why Self-Service Needs a Human Touch

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  • Deliver Exceptional Customer Experiences

    Deliver Exceptional Customer Experiences

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  • Leading Businesses are Using AI to Drive Extraordinary CX

    Leading Businesses are Using AI to Drive Extraordinary CX

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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TCN McKay Bird, Marketing Director

Utah based TCN offers scalable and customizable cloud based software solutions to meet the needs of large and small call centers alike, including its comprehensive TCN Operator software suite. It incorporates seamlessly integrated tools to enable companies to    Optimally

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Ozonetel Prashanth Kancherla, VP – North America

Ozonetel, founded by an experienced team of technologists and entrepreneurs, built full stack customer experience software from the ground up to solve the practical problems that keep call centers from optimizing their communications platforms. The goal was to offer secure,

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Intelepeer Ujjval Karihaloo, SVP Product Management

As enterprise organizations endeavor to evolve to the higher level of service demanded by customers in the emerging post Covid environment, they seek to offer more choices to enable people to better communicate with them on the channels they prefer.

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