white papers

  • The Challenges of Omnichannel

    The Challenges of Omnichannel

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  • Deliver Exceptional Contact Center CX with a Cloud Market Leader

    Deliver Exceptional Contact Center CX with a Cloud Market Leader

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  • 4 Times Named a Leader – Get the 2018 Gartner MQ for Contact Centers

    4 Times Named a Leader – Get the 2018 Gartner MQ for Contact Centers

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  • CallMiner Named a Leader by Forrester

    CallMiner Named a Leader by Forrester

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  • Empowering and Engaging Your Employees

    Empowering and Engaging Your Employees

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  • Your Agent Productivity Reimagined

    Your Agent Productivity Reimagined

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange


We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

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Executive Interviews

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Creative Virtual Liam Ryan, Sales Director

What proven benefits have companies been deriving from deploying intelligent virtual agent technology across a broad spectrum of communication channels? Companies are seeing all of the usual benefits that you’ve heard associated with intelligent virtual agent technology for years –

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StataPile Riley Clegg, VP of Sales

StataPile Employs AI to Analyze Every Call and Determine How Well Agents Follow Procedures   The song reflects a simple philosophy, but the lyrics have endured since Johnny Mercer first sang them over 70 years ago (and countless other artists since)

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Helpshift Linda Crawford, CEO

Helpshift CEO Sees the Future of AI Dominated Service Taking off With Launch of New Airline   Perhaps you’ve heard that a new next gen airline is preparing to take its place in the American skies in 2021. JetBlue founder

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