white papers

  • How Customers Can Lead Your Business Transformation in 2024

    How Customers Can Lead Your Business Transformation in 2024

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  • Digital Customer Experiences Made Simple

    Digital Customer Experiences Made Simple

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  • Unified CX Platform - Master the Complexity of CX

    Unified CX Platform - Master the Complexity of CX

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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PolyAI Nikola Mrkšić, Co-founder and CEO

Sheri Greenhaus, CrmXchange, sat down with Nikola Mrkšić, Co-founder and CEO of PolyAI, to explore the transformative impact of voice AI on customer service.

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Mosaicx Rebecca Jones, President

In this interview, Sheri Greenhaus, CrmXchange, and Rebecca Jones, Mosaicx, explore the need for mental wellness support for agents and the evolving role of professionals in contact centers.

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Covisian Fabio Sattolo, Chief People and Technology Officer

In this discussion, Sheri Greenhaus, CrmXchange, speaks with Fabio Sattolo, Covisian, to explore the challenges and innovations surrounding AI integration in customer service.

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