white papers

  • The Rise of Customer Service Robotic Automation

    The Rise of Customer Service Robotic Automation

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  • The CallMiner Index: Consumer switching by sector, the reasons and the impact of call centers

    The CallMiner Index: Consumer switching by sector, the reasons and the impact of call centers

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  • The Challenges of Omnichannel

    The Challenges of Omnichannel

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  • Deliver Exceptional Contact Center CX with the Consensus Cloud Leader

    Deliver Exceptional Contact Center CX with the Consensus Cloud Leader

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  • 4 Times Named a Leader – Get the 2018 Gartner MQ for Contact Centers

    4 Times Named a Leader – Get the 2018 Gartner MQ for Contact Centers

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  • CallMiner Named a Leader by Forrester

    CallMiner Named a Leader by Forrester

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About CRMXchange

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We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

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Executive Interviews

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CMO Inc. Peter Horst, Founder

Take a Stand or Play It Safe? Brands Seek the Right Response to Highly Charged Political Issues It used to be relatively easy for brands to employ shared values to tug at the heartstrings of consumers. General Motors touted “baseball,

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Creative Virtual Liam Ryan, Sales Director

What proven benefits have companies been deriving from deploying intelligent virtual agent technology across a broad spectrum of communication channels? Companies are seeing all of the usual benefits that you’ve heard associated with intelligent virtual agent technology for years –

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Avaya Mercer Rowe, Senior Vice President and General Manager of Cloud Services

Ever since it was spun off as a separate company from ATT spinoff Lucent Technologies in 2000, Avaya has been a household word in the contact center space. The 2001 introduction of the Avaya Interaction Center for customer relationship management

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