white papers

  • Overcoming the Automation Paradox

    Overcoming the Automation Paradox

    read more
  • Why Customer Experience is a Team Sport

    Why Customer Experience is a Team Sport

    read more
  • The ROI of Smart Self-Service - Using Modern Tools to Delight Modern Customers

    The ROI of Smart Self-Service - Using Modern Tools to Delight Modern Customers

    read more
  • Gartner - 3 Ways AI Benefits Customer Service

    Gartner - 3 Ways AI Benefits Customer Service

    read more
  • Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World

    Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World

    read more
  • AI in CX - 3 Steps to Use AI to Foster a Customer-Centric Business

    AI in CX - 3 Steps to Use AI to Foster a Customer-Centric Business

    read more

FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

image description
ASAPP Chris Arnold, VP, CX Strategy

ASAPP Helps Businesses Empower Agents with Efficacious Desktop AI Technology   In today’s increasingly complex contact center environment, attrition has become an even greater threat. Disenchanted employees are more likely to run out of patience quicker when they feel they

read more
image description
Pathlight Alexander Kvamme, CEO

Pathlight offers an innovative approach to the performance management marketplace. It provides a comprehensive platform that employs AI to objectively measure team and individual performance metrics. The solution combines this real-time analysis with coaching communication tools to empower agents to know how exactly how well they are doing and focus on results.

read more
image description
Vocodia Brian Podolak, CEO and Co-Founder

Vocodia is an Artificial Intelligence Company specializing in sales and customer service for call centers. CrmXchange Managing Partner Sheri Greenhaus conducted an in-depth conversation with Brian Podolak, CEO & Co-Founder, Vocodia Holdings Corp after the CCW conference in Las Vegas.

read more