white papers

  • Contact Center Predictions for 2023 and Beyond

    Contact Center Predictions for 2023 and Beyond

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  • SPARK Matrix: Speech Analytics 2022

    SPARK Matrix: Speech Analytics 2022

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  • WFM Digital Channel Management for Dummies

    WFM Digital Channel Management for Dummies

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Zenarate Casey Denby, Senior Account Executive

CrmXchange's Managing Partner, Sheri Greenhaus and Casey Denby, Senior Account Executive, Zenarate, discuss Zenarate's human centered AI Technology that augments human performance through their AI coach.

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ASAPP Macario Namie, Chief Strategy Officer

Sheri Greenhaus, Managing Partner, CrmXchange recently had a discussion with Macario Namie, ASAPP Chief Strategy Officer, on the benefits and advantages of employing an ASAPP solution in the contact center.

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ibex John Thompson, Global Head of Sales

CrmXchange’s Managing Partner, Sheri Greenhaus, conducted an in-depth conversation with John Thompson, Global Head of Sales, ibex, a leading CX outsourcer, during the CCW conference in Las Vegas.

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