white papers

  • The Work From Home Supervisor

    The Work From Home Supervisor

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  • Delivering Speed, Intelligence and Flexibility for an Improved Customer Experience

    Delivering Speed, Intelligence and Flexibility for an Improved Customer Experience

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  • Unleash Your Employees and Processes by Strategically Using Attended and Unattended Automation in Tandem

    Unleash Your Employees and Processes by Strategically Using Attended and Unattended Automation in Tandem

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  • Integrate Chat with Your Omnichannel Programs to Exceed Customer Expectations

    Integrate Chat with Your Omnichannel Programs to Exceed Customer Expectations

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  • Transform Your Contact Center with Analytics-Enabled Quality Management

    Transform Your Contact Center with Analytics-Enabled Quality Management

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  • The State of the Contact Center 2021

    The State of the Contact Center 2021

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

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Executive Interviews

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Verint® Systems Ryan Hollenbeck, SVP, Global Marketing

What are the plans on the horizon for the Verint company in the coming year? This is an exciting time for the Verint company.  We have just spun out our Cyber business so that we can become wholly focused on customer

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Kitewheel Mark Smith, President

There are many companies in the Customer Journey Mapping Software space.  What makes Kitewheel different?   That’s a great question. Many customer journey players have been focused on either journey mapping, journey analytics, or have recently layered journey functionality on

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Khoros Mike Betzer, Chief Digital Transformation Officer

Mike Betzer, the first ever Chief Digital Transformation Officer at Khoros, connects with top executives in the company’s target customer and prospect base to evangelize the power of digital customer engagement. He focuses on aligning with the top 100 brands in the

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