white papers

  • The Forrester New Wave™- Conversational AI for Customer Service, Q2 2019

    The Forrester New Wave™- Conversational AI for Customer Service, Q2 2019

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  • The Human Tendency to Cut Corners

    The Human Tendency to Cut Corners

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  • A Practical Guide to AI in the Contact Center

    A Practical Guide to AI in the Contact Center

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About CRMXchange


We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

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Executive Interviews

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UJET Anand Janefalkar, CEO

While UJET was founded on a simple premise, it is one that continues to gain traction in a world where customer support is more closely tied to a business’ brand and reputation than ever before. The guiding principle of the

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NICE inContact Laura Bassett, Senior Director Product Marketing

Survey Says…Businesses Don’t Always Know How Effective a CX They Provide In a conversation at the 2019 ICMI Contact Center Expo, Laura Bassett, Senior Director Product Marketing at NICE inContact, discussed the ramifications of a global study conducted by the

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CallFinder Jay Rosenblatt, Chief Executive Officer, Speech Analytics

In our 30 years of experience with clients in the SMB space, we’ve learned the challenges they face in recording agent-customer interactions, most notably a lack of internal resources to listen to and manually evaluate these conversations.

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