white papers

  • MAJOR difference between coaching Gen X and Millennials

    MAJOR difference between coaching Gen X and Millennials

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  • Manage the Relationship, Not the Contact

    Manage the Relationship, Not the Contact

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  • Improving the Agent Experience – Motivation, Engagement, and Retention

    Improving the Agent Experience – Motivation, Engagement, and Retention

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  • Journey to the Cloud - A Travel Guide

    Journey to the Cloud - A Travel Guide

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Blend Karen Ford, Head of Voice Customer Success

At the ICMI conference in October 2022, Sheri Greenhaus, Manager of CrmXchange met with Karen Ford, Head of Voice Customer Success, for BLEND, a translation company which helps companies localize their business based on a unique understanding of local context, culture, subtlety, and consumer behavior.

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UJET Vasili Triant, Chief Operating Officer

Sheri Greenhaus of CrmXchange sat down with Vasili Triant, Chief Operating Officer at UJET, a cloud contact center platform for businesses who put trust at the heart of their customer experience.

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Sabio Group Joe O’Brien, Global Corporate Communications Manager

Could ChatGPT herald the next stage for CX AI adoption? Over the last few weeks, you would have heard lots of noise about ChatGPT.

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