white papers

  • The Secrets of Best-In-Class Contact Centers

    The Secrets of Best-In-Class Contact Centers

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  • Four Ways to Win Over Any Customer - Creating Great Connections with the Power of Personality

    Four Ways to Win Over Any Customer - Creating Great Connections with the Power of Personality

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  • Chatbot Fails - 6 Reasons They Break and How to Fix Them

    Chatbot Fails - 6 Reasons They Break and How to Fix Them

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  • Tackle the Issue of Unpredictable Customer Traffic

    Tackle the Issue of Unpredictable Customer Traffic

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  • How to Battle Contact Center Complexity

    How to Battle Contact Center Complexity

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange


We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

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Executive Interviews

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Verint® Systems Ryan Hollenbeck, Senior Vice President, Global Marketing Customer Experience Program

To what do you attribute Verint’s strong performance? We have an amazing global team here at Verint, rich in diversity and talent.  We are all truly focused on our customers and how they can continue to extract value from

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Sparkcentral Joe Gagnon, CEO

Endurance Athlete Goes Beyond the Extra Mile to Take His Company Across the Finish Line   Joe Gagnon, CEO Sparkcentral Which do you think would be the greater challenge? To run six marathons over six days on six continents, personally

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Kustomer Brad Birnbaum, CEO & Founder

As an innovator and pioneer who has spent more than 20 years developing disruptive enterprise technologies and building solutions for customer service and support, Brad Birnbaum’s aim hasn’t been to simply keep pace with the changes driving the industry, but

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