white papers

  • Journey to the Cloud - A Travel Guide

    Journey to the Cloud - A Travel Guide

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  • CX in the Era of Intelligent Self-Service

    CX in the Era of Intelligent Self-Service

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  • Forrester Planning Guide 2023 - Customer Experience

    Forrester Planning Guide 2023 - Customer Experience

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Axonify JD Dillon, Chief Learning Architect

JD Dillon, Chief Learning Architect at Axonify, a micro-learning technology solution, discusses how employers can ensure their staff is properly trained to use new communication methods.

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CrmXchange Sheri Greenhaus, Managing Partner

LiveVox CX Reflex interviews Sheri Greenhaus, Managing Partner, CrmXchange.

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ASC Emma Skygebjerg, Global VP Microsoft Alliances, and Katrin Henkel, President

Sheri Greenhaus, Managing Partner of CrmXchange sat down with Emma Skygebjerg, Global VP Microsoft Alliances, ASC and Katrin Henkel, President, ASC Americas. ASC's recording solution provides a uniform platform to record digital customer communication  across the entire network. It provides next

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