Featured Webcasts

white papers

  • Conversation Intelligence Vendors Report

    Conversation Intelligence Vendors Report

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  • Breaking the Chains of WFM Paradigm for Dummies

    Breaking the Chains of WFM Paradigm for Dummies

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  • The future of CX has arrived - Meet Enlighten, the Trusted AI for Business

    The future of CX has arrived - Meet Enlighten, the Trusted AI for Business

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Cogito Joshua Feast, CEO and Co- founder

Sheri Greenhaus, CrmXchange, discussed Cogito with Joshua Feast, CEO and Co- founder at Cogito, which offers a real-time guidance system for call centers.

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Sprinklr Ken Madrigal, Senior Director

In an interview with Sheri Greenhaus, Ken Madrigal, Senior Director at Sprinklr, discussed the unique capabilities of their customer experience management platform.

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Mosaicx Intelligent Virtual Agent

Sheri Greenhaus, CrmXchange, met with Rebecca Jones, GM, Brian Bremer, Senior Solutions Sales Executive, and Matt Whitmer, CRO, Mosaicx during CCW 2023. Mosaicx is a cloud-based solution that leverages conversational AI to provide exceptional customer service.

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