Featured Webcasts

white papers

  • Conversation Intelligence Vendors Report

    Conversation Intelligence Vendors Report

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  • Breaking the Chains of WFM Paradigm for Dummies

    Breaking the Chains of WFM Paradigm for Dummies

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  • The future of CX has arrived - Meet Enlighten, the Trusted AI for Business

    The future of CX has arrived - Meet Enlighten, the Trusted AI for Business

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

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Executive Interviews

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Call Simulator David Lawson, Co-Founder and CEO

Sheri Greenhaus, CrmXchange, recently met with David Lawson, Co-Founder and CEO of Call Simulator™, an immersive, Conversational AI and Generative AI platform, that makes it easy and fun to Generate, Simulate, and Evaluate real-world scenarios for Call Training.

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Qualtrics Fabrice Martin, Chief Product Officer

Sheri Greenhaus, CrmXchange, interviewed Fabrice Martin, Qualtrics’ Chief Product Officer. Fabrice discussed Qualtrics’ mission to help businesses become more human by providing the right technologies and insights. They focus on customer experience, employee experience, and market research.

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Wilmac Stephen McDonnell, President and CEO

Sheri Greenhaus, CrmXchange, sat down with Stephen McDonnell, President and CEO of Wilmac, a leading provider of Communications Recording and Customer Experience Solutions.

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