white papers

  • Virtual plus Engaging - How to Bring Classroom Training Online

    Virtual plus Engaging - How to Bring Classroom Training Online

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  • How to Manage the Remote Workforce

    How to Manage the Remote Workforce

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  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

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  • Leveraging AI and Intelligent Automation in the WFM Suite

    Leveraging AI and Intelligent Automation in the WFM Suite

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  • Remote Agent Playbook

    Remote Agent Playbook

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


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CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Sitel Isabella Mongalo, Director of Digital Care Strategy

The self service customer experience (CX), or the ability for a consumer to find helpful information to solve product or service issues on their own, is a relevant and appealing model to businesses and their customers. It allows consumers to

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Tobias Goebel - Hands-on Product Marketing Leader

Can we build machines that understand us?   Tobias Goebel, 6 Mar 2020 The question of whether we can build machines that truly think is a fascinating one. It has both practical and philosophical implications, and both perspectives answer a key

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Thrio Namir Yedid, VP Product Strategy

New Advancements The advancements we’ve made fall into a few broad categories. The first one is what we’re calling “Hypercloud Freedom,” deploying our solution to meet differing customer needs it also takes into consideration how we worked around some of

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