white papers

  • 3 Steps to Craft an Impactful Customer Experience Strategy

    3 Steps to Craft an Impactful Customer Experience Strategy

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  • Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

    Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

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  • MAJOR difference between coaching Gen X and Millennials

    MAJOR difference between coaching Gen X and Millennials

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  • Manage the Relationship, Not the Contact

    Manage the Relationship, Not the Contact

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  • Improving the Agent Experience – Motivation, Engagement, and Retention

    Improving the Agent Experience – Motivation, Engagement, and Retention

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Axonify Christine Tutssel, Co-founder

An executive interview with Christine Tutssel on how to mavigate the learning curve for seasonal agents.

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ZIZO Megan Kelly, COO

Megan Kelly, COO, ZIZO Technology discusses their revolutionary workplace gamification platform that takes the stress out of managing and motivating your teams.

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AVOXI Barbara Dondiego, Chief Executive Officer

Sheri Greenhaus, Managing Partner of CrmXchange had a conversation with Barbara Dondiego, Chief Executive Officer of AVOXI, a cloud-based communications platform that specializes in global voice, contact center and messaging to simplify how companies communicate with their customers.

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