Best Practices, Strategy, and Technology

Listen to these webcasts to develop strategies that will improve both customer loyalty and retention. With these on-demand webcasts, you can take advantage of learning about specific industry best practices and technologies that other organizations have implemented to solve various contact center issues.Explore the best practice strategies and software applications that are bringing success to other members of your industry, and improve the overall operation and bottom line of your own contact centers. If you prefer, you can download podcasts in Mp3 format.

Simply select a link from the list below. If you have any questions, please feel free to contact us at anytime.


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Nuance and Featuring Guest Speaker Ian Jacobs from Forrester Research

Customer Engagement 2019 — Top Trends, Predictions and Priorities - January 2019