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From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management


Presented By: NICE

Wednesday, October 25, 1pm Eastern

Presented by: Tamsin Dollin, Director, Product Marketing, NICE


About the Webcast

Customer experience in 2023 looks different than it ever has before. Consumer expectations, touchpoints, and needs are at an all-time high. As a result, CX operations, software, and silos are at a tipping point of complexity and capability to grow. Do you have what it takes to engage with customers in the way they prefer? Are employees empowered with the tools they need to engage customers effectively and efficiently?  In this webinar, learn how a holistic approach to CX drives measurable business results—at scale. Managing CX across the full customer journey is a powerful way to differentiate from the competition and earn customer loyalty. Join us to learn strategies for differentiating with holistic CX—from first interaction to lasting impression. 

  • Measuring the complete journey
  • Enabling successful end-to-end self-service and digital journeys
  • Delivering proactive and contextual engagement
  • Ensuring every customer interaction feels connected, intelligent, and complete 



About the Presenters

Tamsin Dollin, Director, Product Marketing, NICE

Tamsin has a passion for “connecting the dots” on what it takes to deliver better customer experiences. Prior to joining product marketing, she spent many years writing technical documentation and training contact center teams on workforce optimization software. Catch her musings about all things customer experience on the NICE.com blog.