From First Interaction to Lasting Impression - How to move the needle on customer satisfaction
Presented By: NICE
Live Date: October 25, 2023. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Tamsin Dollin, Director, Product Marketing, NICE
About the Webcast
Do your customers frequently express dissatisfaction with your service? Are your customer service agents overwhelmed by recurring issues? Does your business grapple with a high volume of customer inquiries about common problems? In an era of heightened consumer expectations and rapidly evolving touchpoints, Customer Experience (CX) operations, software, and silos have reached a critical juncture of complexity and potential for growth.
In this webinar, we dive deep into the pressing questions that keep many contact center professionals awake at night:
- How can you enhance Customer Satisfaction (CSAT) and Net Promoter Score (NPS)?
- How can you empower your agents to engage customers effectively and efficiently?
- What are the most effective methods to enable customers to help themselves?
Join us as we explore strategies to elevate customer satisfaction throughout the entire customer journey – from that initial interaction to a lasting, positive impression. Gain invaluable insights and practical approaches that will enable your business to stand out in a competitive landscape by delivering a remarkable customer experience at scale.
Don't miss this opportunity to learn how to meet the challenges of today's customer-centric world and take your CX operations to the next level.
About the Presenters
Tamsin Dollin, Director, Product Marketing, NICE
Tamsin has a passion for “connecting the dots” on what it takes to deliver better customer experiences. Prior to joining product marketing, she spent many years writing technical documentation and training contact center teams on workforce optimization software. Catch her musings about all things customer experience on the NICE.com blog.