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From First Interaction to Lasting Impression - How to move the needle on customer satisfaction


Presented By: NICE

Live Date: October 25, 2023. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Tamsin Dollin, Director, Product Marketing, NICE

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About the Webcast

Do your customers frequently express dissatisfaction with your service? Are your customer service agents overwhelmed by recurring issues? Does your business grapple with a high volume of customer inquiries about common problems? In an era of heightened consumer expectations and rapidly evolving touchpoints, Customer Experience (CX) operations, software, and silos have reached a critical juncture of complexity and potential for growth.

In this webinar, we dive deep into the pressing questions that keep many contact center professionals awake at night:

  • How can you enhance Customer Satisfaction (CSAT) and Net Promoter Score (NPS)?
  • How can you empower your agents to engage customers effectively and efficiently?
  • What are the most effective methods to enable customers to help themselves?

Join us as we explore strategies to elevate customer satisfaction throughout the entire customer journey – from that initial interaction to a lasting, positive impression. Gain invaluable insights and practical approaches that will enable your business to stand out in a competitive landscape by delivering a remarkable customer experience at scale.

Don't miss this opportunity to learn how to meet the challenges of today's customer-centric world and take your CX operations to the next level.



    About the Presenters

    Tamsin Dollin, Director, Product Marketing, NICE

    Tamsin has a passion for helping organizations “connect the dots” on what it takes to boost the customer experience. She brings over 25 years of experience in technology companies with roles in R&D and professional services. With NICE for over a decade, Tamsin trained workforce optimization solutions, like Quality Management and Speech Analytics to hundreds of contact center teams before finally joining the product marketing team in 2018.