Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
May 2024
AWS Contact Center Day
- Presented by AWS
AWS Contact Center Day is a free virtual conference for next-gen contact center leaders.  Read More...

Charting a Path to CX Automation in Your Contact Center
- Presented by Verint® Systems
CX automation is the use of AI-powered automation to elevate your customer experience while simultaneously lowering costs.  Read More...

Revolutionizing Modern Call Centers with Gamification
- Presented by CallMiner
Are you ready to revolutionize your call center operations? It's time to ditch the mundane routines and embrace the power of gamification!  Read More...

ISG Future Workplace Summit
Reserve your seat at the highly anticipated ISG Future Workplace Summit in the heart of NYC   Read More...



June 2024
Winning CX Gold - How to Earn a “Perfect 10” on Every Interaction
- Presented by NICE
This exclusive webinar explores how NICE CXone helps leading brands to deliver medal-worthy experiences.  Read More...

CCW Vegas
CCW is the largest event series in the world dedicated to serving professionals within the customer service industry.  Read More...

2024 Loyalty Expo
Loyalty Expo will provide the knowledge and best practices necessary to guide your team and brand on your customer loyalty journey.  Read More...

Future Branches Boston 2024
Future Branches Boston 2024 offers two days of action-packed stories, conversations, and connections with the top minds in retail banking.  Read More...

The 5th Passenger Loyalty China Summit
The 5th Passenger Loyalty China Summit will bring together delegates from various industries to discuss how to drive customer loyalty in the air transport and travel industry.  Read More...



July 2024
Best Practices in Workforce Optimization
- Presented by CrmXchange
Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.  Read More...

CX NXT BFSI Summit 2024
Join us at the CX NXT Summit, London 2024 to discover trends in consumer behavior, adapt the customer journey, and more.  Read More...

CXFS Boston
We're excited to announce CXFS is at the Westin Copley Place Boston, MA  Read More...

15th Annual Customer Contact Week Asia 2024
Join us as we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.  Read More...



August 2024
Megatrends to Watch for in 2025 and Beyond
- Presented by CrmXchange
In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.  Read More...



September 2024
Seamless Customer Experience - Combining AI, VA with Live Agents
- Presented by CrmXchange
In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.  Read More...