Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
February 2024
Preparing for the Future of WFM
- Presented by CrmXchange
There is a renewed interest in seeking WFM solutions that solve new scheduling challenges for phone, chat, and back-office agents.  Read More...

BTOPEX Asia 2024
Adapting to challenges such as meeting customers expectations, winning over competitors and keeping up with new technologies are driving force behind the increasing need for Business Transformation and Operational Excellence.  Read More...



March 2024
The Dynamic Duo - AI and Humans Amplifying Customer Experiences
- Presented by NICE
How exactly can human agents and AI collaborate to enhance customer experiences? This critical question will be thoroughly examined in our upcoming webinar.  Read More...

The 2nd annual Connected America
The 2nd annual Connected America event brings together communications service providers at national, state, and local level  Read More...

2024 Journey of the Connect Customer Virtual Contact Center Conference
This online event spotlights proven best practices for creating customer loyalty and retention strategies and are structured to benefit contact center leaders at all levels.  Read More...

ISG Xperience Summit
Join us to explore the latest CX and EX trends and take home an action plan to turn your organization into a customer-first enterprise.  Read More...

Chief Customer Officers (CCO) & Enterprise Leaders Summit
The CCO & Enterprise Leaders Summit is committed to bringing together leaders driving customer transformation across Customer, Data, Digital, Technology, Marketing, and Operations.  Read More...

Enterprise Connect, March 25-28, 2024, Orlando, FL
Enterprise Connect is the most highly anticipated communications and customer experience (CX) conference and expo of the year. It’s where over 5,000 enterprise IT professionals, subject-matter experts, and solution providers gather to share best practices and make invaluable connections.  Read More...

SSOW is the World's Largest and Longest-Running Shared Services and Outsourcing Conference
The Shared Services and Outsourcing Week (SSOW) conference stands as the largest of its kind globally, where leaders in shared services, global business services, outsourcing, and intelligent automation converge as a unified community. SSOW meticulously focuses on forefront trends and advancements in shared services, encompassing automation, digitization, process excellence, and the evolving nature of work.  Read More...



April 2024
2024 Remote Working Summit
Discover where others are landing with their WFH/hybrid programs, including short and long range strategic approaches, the latest in creating a truly connected and flexible distributed environment,  and the best in technology that makes it all go.  Read More...

The Digital Insurance Summit
The Digital Insurance Summit is the only thought-leadership event gathering digital innovators from carriers, insurtechs, agencies and brokers to discuss, share and brainstorm strategies for acquiring and keeping customers.  Read More...



May 2024
CX NXT BFSI Summit 2024
Join us at the CX NXT Summit, London 2024 to discover trends in consumer behavior, adapt the customer journey, and more.  Read More...