Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
June 2019
AI and RPA – Transforming Customer Service- Tech Tank
- Presented by CRMXchange
Register June 4th , 1:00pm Eastern Presented by NICE and Jacada AI solutions capable of understanding natural language and messaging applications provide your customers with timely, accurate answers and employ machine learning to help deliver more rapid responses that can effectively resolve an expanding   Read More...

Ahead of the KPI Curve - How Visual Assistance Delivers Across all Contact Center Metrics
- Presented by TechSee
Register June 19th, 1:00 pm Eastern Presented by Tom Tseki, VP Sales North America, TechSee For decades, contact centers have battled to meet the KPIs that measure operational efficiency and customer service excellence. In fact, improving one metric has often damaged results for the others. But now an   Read More...

Customer Service Summit West 2019
June 3 – 4, 2019 | San Diego, CA   The Customer Service Summit West (June 3 4, San Diego) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide  Read More...

Future Contact Centres Sydney
4 5 June 2019 | Dockside, Cockle Bay Wharf, Sydney CRMXchange members receive a 20% discount when booking. Use code CRMX20 Register Here Future Contact Centres 2019 is about delivering happiness to your customers.  Speed, accuracy and convenience are what  Read More...

Talkdesk CX Tour 2019 - June
- Presented by Talkdesk
CX Tour 2019 June London UK June 6th We’re bringing the Talkdesk CX Tour to a city near you because we know that your top priority is ensuring that you have the right people, processes and technologies in place to  Read More...

Savage Marketing 2019
12 13 Jun 2019 | Theater de Meervaart, Amsterdam Netherlands    Unleash your marketing superpowers at Savage Marketing 2019  a place to learn, share, and network. This is not your average marketing event. It's where the mightiest marketers and digital leaders come  Read More...

2nd Annual Customer Success Summit
June 18 19, 2019 | Old Mill Inn Toronto Uncover the secrets to recurring revenue and boost customer lifetime value with Customer Success The most effective way to keep your customers is to ensure they are as successful as possible  Read More...

7th Maximizing Non-Aeronautical Revenue Summit 2019
18 – 21 June 2019 | Singapore  LEADING 7TH MAXIMIZING NON AERONAUTICAL REVENUE SUMMIT TAKES PLACE THIS JUNE 2019 IN SINGAPORE   With an average of 44% of global airports’ revenues deriving from the non aeronautical sector and its increasing  Read More...

eTail Europe 2019
18 19 June, 2019 | Queen Elizabeth II Conference Centre, London Europe's Omnichannel & Retail eCommerce Conference eTail is the only event where you have the opportunity to learn and network with an incredible group of 80+ senior level retail  Read More...

TechNOVA Connected Customer 2019
20 June 2019 | The Crystal, London  In the midst of the customer centric revolution, industries are being fundamentally disrupted.   At Connected Customer 2019, we’ve ripped up the rule book on what customer conferences should be. When Amazon revolutionised e  Read More...

Customer Contact Week - Celebrating 20 Years
June 24 28 at The Mirage in Las Vegas Customer Contact Week is the world’s largest customer contact event and celebrating its 20th anniversary this June 24 28 at The Mirage in Las Vegas.   Conference passes are selling out with  Read More...



July 2019
Best Practices for Workforce Management
- Presented by CRMXchange
Register July 11 1:00pm Eastern Roundtable featuring Calabrio, NICE and Verint Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Panelists offer best practices   Read More...

Speech Analytics - Insights, Guidance and IVR Innovation
- Presented by Gridspace
Register July 16 ,1:00pm Eastern Presented by Roger Lee, Gridspace There are numerous speech analytics solutions to utilize in your contact center. As you evaluate your existing speech analytics solution and/or looking to add this valuable tool, keep in mind there are similarities but also distinct differ  Read More...

Workforce Strategy - How AI Can Make Every Agent Your Best Agent
- Presented by Talkdesk
Register Thursday, July 25, 1:00 pm Eastern Presented by: Jafar Adibi, Head of Data Science and AI, Talkdesk The era of "optimizing" your workforce is over. Modern contact centers must not only utilize their workforce to its fullest potential, but they also have to find ways to keep agents engaged, empo  Read More...

Case Study - Building New Roads to Greater Productivity and Efficiency with QA and Analytics
- Presented by CallFinder
Register July 31, 2:00 Eastern Presented by Frank Diaz, Director of Operations RoadVantage and Cliff LaCoursiere - Vice President, CallFinder Automating agent scoring is key to improving both contact center performance and the customer experience while boosting the bottom line.  You have heard how pu  Read More...

Cyber Security Summit 2019
July 10 12, 2019 | Gurney’s Newport Resort & Marina, Newport, RI 15% discount CRMCSS2019 Opal’s Cyber Security Summit brings together professionals with varied viewpoints on cybersecurity issues to hear from experts, learn about trends and discuss actionable solutions. Those attending  Read More...

The Digital Insurance Summit 2019
July 15 16, 2019 | Westin Chicago River North The Digital Insurance Summit is the only forum bringing together insurance companies, agencies, brokers and insurtechs to discuss digital transformation and emerging technologies that help acquire and better serve your customers.  Read More...

Future Branches Boston
July 23 24, 2019 | Boston Marriott Long Wharf, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. We will explore how leading financial institutions are revamping retail banking  Read More...

Customer Experience for Financial Services (CXFS)
July 29 31, 2019 | Westin Copley Place, Boston, MA Now in its 5th year, CXFS is an event that brings together CX and UX practitioners to discuss the latest in customer experience challenges and opportunities. Our ideal executive attendee  Read More...

Chief Customer Officer New Zealand
31 July 1 August 2019 | Hilton Auckland Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in depth research and years of  Read More...



August 2019
Best Practices Discussion – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Register August 6,1:00 pm Eastern Presented by CRMXchange Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. During this webcast we will discuss a broad range of AI, Intelligent Call Routing, and Omnichannel app  Read More...

Long and Short Term Forecasts and Weekly to Interval Staffing Requirements
- Presented by Genesys
Register August 15, 2019 1:00 pm Presented by Genesys There is an art to workforce management consistency that many of us ignore.  If I make a long term staff plan, does it translate to a consistent short term schedule?  Does my long term forecast tie out to my interval forecast? In this session, we wi  Read More...

3rd Edition Internal Branding & Employee Experience
7 8 Aug 2019 | Chicago, USA This marcus evans conference will bring together leading professionals from Fortune 500 companies to focus on success stories and internal debates for building the best internal brand and employee experience program that results  Read More...

eTail Boston 2019
August 19 22, 2019 The Sheraton, Boston eTail is where the top minds at America's most successful retailers meet and learn. Find the most disruptive content, designed to help you optimize the profits. No commercials. No egos. We cut out  Read More...



September 2019
The 13th Shared Services and Outsourcing Week Latin America Event
September 9 – 12, 2019 | San Jose, Costa Rica We are introducing to you The 13th Shared Services and Outsourcing Week Latin America Event being held in sunny San Jose, Costa Rica from September 9 – 12, 2019   You  Read More...

6th Annual Digital Customer Experience Strategies Summit
September 26 – 27, 2019 | Hotel Chicago Downtown, Autograph Collection Digitize your CX, Deliver a ‘Wow’ Experience and Maximize Revenue September 26 – 27, 2019 in Chicago, join leaders in digital customer experience presenting proven results from their DCX engagement  Read More...



October 2019
Workforce Planning in a Digital World
- Presented by Genesys
Register October 17, 2019 1:00 pm Presented by Genesys Planning for multi-skill, multi-site, and multi-channel contact centers is one of the most difficult math problems we’ve encountered.  Each channel and each skill has different demand profiles, each agent has different efficiencies associated with eac  Read More...

Customer Contact Week (CCW) Europe 2019
07 – 10 October, 2019 | Beurs van Berlage, Amsterdam Is your priority to deliver a world class service through customer contact innovation, automation and cultural transformation? With the switch from traditional to digital channels to GDPR and a new  Read More...

Marketing Leaders Forum - Miami
October 7 8 | Miami, FL Register your interest for this invite only event designed uniquely for senior marketing executives. Network with CMO’s, Chief Digital Officers, SVP’s, VP’s of marketing and digital, tech, analytics, customer experience and innovation. The CMO  Read More...

Chief Customer Officers & Influencers Fall 2019
October 16 17 | W Hoboken Chief Customer Officers & Influencers (CCOI), Fall will return this October 16 17 and for the first time will be held at the W Hoboken   CCOI Fall will provide leaders in all areas of  Read More...

Intelligent Automation for Human Resources
October 21 23 | Miami, FL Register Now Are smart technologies on your radar? If not, you may be behind your competition.  According to Bersin by Deloitte, 33% of HR employees expect that their jobs will become augmented by AI  Read More...

The Customer Service Summit NYC
October 23 24 | New York City The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into the future  Read More...