Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
September 2019
The 10 Steps to Building a KM Program that Works
- Presented by Verint® Systems
Register Thursday, September 12, 1:00pm Eastern Presented by Kelly Koelliker, Director of Contact Marketing, Verint Companies have no shortage of information. In fact, there is so much content scattered in different places, that it can be nearly impossible to find what is needed in the moment. The con  Read More...

Employee Engagement - The Hidden Secret to Customer Engagement
- Presented by RingCentral
Register Tuesday, September 24, 1:00pm Eastern Presented by: Omer Minkara, VP & Principal Analyst, Contact Center & Customer Experience Management, Aberdeen Sponsored by RingCentral A recent Aberdeen study revealed that successful customer interactions have more influence on customer satisfa  Read More...

How to Build a Speech Analytics Program - A Workshop
- Presented by CallMiner
Register September 10, 1:00pm Eastern Presented by: CallMiner  View how to optimize the capabilities of quality, speech, text, and interaction analytics. Witness live demonstrations of applications that are able to more accurately measure, track and improve the quality of contact center interactions.   Read More...

The 13th Shared Services and Outsourcing Week Latin America Event
September 9 – 12, 2019 | San Jose, Costa Rica We are introducing to you The 13th Shared Services and Outsourcing Week Latin America Event being held in sunny San Jose, Costa Rica from September 9 – 12, 2019   You  Read More...

2nd Edition Strategic Account Management Conference
September 11 13, 2019 | Berlin, Germany Our 2nd Edition Strategic Account Management conference will enable you to discuss main challenges and solutions in a VUCA world. In the context of constant disruption, strategic account management is going through a  Read More...

Analytics Leaders Summit – Artificial Intelligence, The Cloud & Beyond
12 13 September, 2019 | Manila, Philippines  EnigmaCG’s Analytics Leaders’ Summit has achieved tremendous success and acknowledgement in the market since its introduction in May 2016 after being organized in 5 different locations Singapore, Indonesia, Malaysia, Thailand and Philippines and attracting  Read More...

Customer Contact Week - Austin
September 16 19 | Austin, Texas Customer Contact Week, the largest and most comprehensive event series for customer service and CX professionals, returns to Austin, September 16 19 for the final iteration of its 20th Anniversary Celebration The event is  Read More...

Chatbot Strategy Masterclass 2019
17 – 20 September 2019 | Singapore Equip Global’s Case study and Practical Exercise driven 4 day Chatbot Strategy Masterclass taking place from 17 20 September 2019 in Singapore, will focus on key subject areas including Chatbot ROI & Performance  Read More...

CDAO Executive Summit 2019
W Atlanta Midtown, Atlanta, GA September 22, 2019 September 24, 2019 The CDAO Executive Summit is a gathering of C Suite Executives and Senior Decision Makers from Fortune 1000 and leading enterprise organizations. Our intimate, invitation only event creates new  Read More...

6th Annual Digital Customer Experience Strategies Summit
September 26 – 27, 2019 | Hotel Chicago Downtown, Autograph Collection Digitize your CX, Deliver a ‘Wow’ Experience and Maximize Revenue September 26 – 27, 2019 in Chicago, join leaders in digital customer experience presenting proven results from their DCX engagement  Read More...



October 2019
Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents
- Presented by CrmXchange
Register Thursday, October 3, 1:00pm Eastern Presentations by NICE inContact and Verint In a recent international study, two thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel discusses strategy that provides the greatest   Read More...

Attended Robots Improve Productivity and Agent Engagement
- Presented by NICE
Register October 16, 1:00pm Eastern Presented by: Donna Fluss, President of DMG Consulting LLC and NICE Robotic Process Automation (RPA) is one of the fastest growing sectors in the market. Software robots are improving the effectiveness, quality and satisfaction of your employees by automating tediou  Read More...

Workforce Planning in a Digital World
- Presented by Genesys
Register October 17, 2019 1:00 pm Presented by Genesys Planning for multi-skill, multi-site, and multi-channel contact centers is one of the most difficult math problems we’ve encountered.  Each channel and each skill has different demand profiles, each agent has different efficiencies associated with eac  Read More...

When Customers Call, Will Your IVR Be Ready?
- Presented by Plum Voice
Register October 24, 1:00pm Eastern Presented by Nogol Tardugno, Director of Customer Success, Plum Voice Today customers depend on the voice channel more than ever to resolve complex issues they can’t address through other channels. Callers get frustrated when they can’t get the information they need qui  Read More...

Customer Delight - Live Demonstrations of Breakthrough Innovations
- Presented by CrmXchange
Register October 29, 1:00pm Eastern Presented by CrmXchange A fascinating inside look at emerging solutions that significantly impact contact center operations. View demonstrations of cutting-edge technologies and get a clear idea of how they can tangibly help to resolve ongoing issues. 52527  Read More...

Customer Contact Week (CCW) Europe 2019
07 – 10 October, 2019 | Beurs van Berlage, Amsterdam Is your priority to deliver a world class service through customer contact innovation, automation and cultural transformation? With the switch from traditional to digital channels to GDPR and a new  Read More...

Marketing Leaders Forum - Miami
October 7 8 | Miami, FL Register your interest for this invite only event designed uniquely for senior marketing executives. Network with CMO’s, Chief Digital Officers, SVP’s, VP’s of marketing and digital, tech, analytics, customer experience and innovation. The CMO  Read More...

3rd Annual Travel Tech Middle East Congress
Dates 8 – 9 October 2019 | The Oberoi Dubai, UAE Travel Tech ME Congress is the key meeting platform, market place and knowledge center for travel professionals worldwide. This congress is committed to providing travel professionals with access to  Read More...

Chief Customer Officers & Influencers Fall 2019
October 16 17 | W Hoboken Chief Customer Officers & Influencers (CCOI), Fall will return this October 16 17 and for the first time will be held at the W Hoboken   CCOI Fall will provide leaders in all areas of  Read More...

Intelligent Automation for Human Resources
October 21 23 | Miami, FL Register Now Are smart technologies on your radar? If not, you may be behind your competition.  According to Bersin by Deloitte, 33% of HR employees expect that their jobs will become augmented by AI  Read More...

Chief Customer Officer Sydney 2019
22 23 October 2019 Venue Dockside, Cockle Bay Wharf CRMXchange members receive a 20% discount when booking, use code CRMX20 Register here Connecting You to What's Next in CX Customers now expect a certain level of experience as they move  Read More...

The 9th Annual Customer Service Summit
23 24 October 2019 | Marriot Brooklyn Bridge, NYC The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into  Read More...

The Customer Service Summit NYC
October 23 24 | New York City The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into the future  Read More...

3rd Design Thinking Summit
OCTOBER 24 25, 2019 | BERLIN, GERMANY VENUE CROWNE PLAZA BERLIN CITY CENTRE Join us and global executives as we return for our 3rd Design Thinking Summit in Berlin, Germany on October 24th and 25th. This edition will emphasize the  Read More...



November 2019
Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do?
- Presented by NICE Nexidia
Register November 19th, 1:00pm Eastern Presented by: Michele Carlson, Sr Product Marketing Manager, NICE Nexidia and Kristie O’Donnell, Director of Solution Architecture, NICE Nexidia You may have heard of Predictive Behavioral Routing (PBR) but might not be aware of all the powerful benefits it can b  Read More...

Loyalty360’s Customer Expo 2019
November 11 13 | Indianapolis Loyalty360’s Customer Expo will focus on all aspects of the customer journey, including an exploration of crucial audiences both internal and external. Through a robust slate of best in class speakers and interactive discussions, actionable  Read More...

The 4th Passenger Loyalty China Summit
28 29 November 2019 | Shanghai China Passenger Loyalty China Summit is a series of annual summits which provides a wonderful platform for the loyalty experts from airlines, airports, hotels, OTAs, car rental and travel related companies etc., financial service  Read More...



December 2019
Intelligent Automation Week Nashville
December 2 – 5, 2019 | Nashville, TN Join us at our partner event Intelligent Automation Week Nashville taking place December 2 – 5, 2019 They are the leading event this winter in Robotic Process Automation, Machine Learning, Cognitive Technologies  Read More...