Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
May 2025
How Schedule Complexity and Employee Empowerment Belong to the Same Conversation
- Presented by Calabrio
 In today’s fast-paced contact center environment, managing workforce complexity and empowering employees aren’t opposing goals—they go hand in hand. Organizations must navigate intricate scheduling demands while giving agents the flexibility and autonomy they need to thrive.  Read More...
Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers
- Presented by NICE
 Traditional workforce practices are holding back contact centers and driving agent attrition.  Read More...
Turning Turbulence into Triumph - Ways to Empower Your Agents
- Presented by Verint® Systems
 In today’s rapidly changing landscape and uncertainty, contact centers face increasing pressure to quickly deliver tangible outcomes to improve efficiency and elevate the customer experiences. In this webinar we unveil how to revolutionize your contact center operations to meet these demands.  Read More...
Forecasting with Accuracy - Predicting Labor Demands Effectively
- Presented by Solid Rock Consulting
 Discover simple, effective techniques to predict staffing needs with confidence.  Read More...
AI Experience Show Middle East 2025
The AI Experience Show Middle East 2025 is dedicated to helping enterprises explore, and leverage the best AI strategies and solutions for their business.  Read More...
Contact Centre Show Middle East 2025
The Contact Centre Show 2025 is dedicated to reimagining customer interactions through expedient, omnichannel, and personalised service.  Read More...
Customer Experience Live Show Middle East 2025
This premier conference will empower enterprises to enhance their customer experience strategies through insights on Omni AI experience, operational efficiency, VoC redesign, and proactive engagement.  Read More...
Digital Experience Show Middle East 2025
This premier conference will empower enterprises to explore the best strategies and solutions through strategic insights on leveraging AI to amplify engagement, predictive analytics, and reengineering processes to accelerate expansion and improve experience.  Read More...
Operational Excellence Show 2025
The Operational Excellence Show Middle East 2025 is the region's leading conference focused on examining how new solutions can strengthen operational excellence, process management, and business continuity frameworks to deliver total experiences.  Read More...


June 2025
Beyond Proof of Concept - How to Adopt AI Agents for Success
- Presented by NICE
 Learn how your organization can turn proven AI agents use cases into lasting CX success that will deliver concrete value to their customer's experience.  Read More...
Training, Coaching, Workforce Engagement Roundtable
- Presented by CrmXchange
 The roundtable will discuss enhancing workplace dynamics through effective training, coaching, and employee engagement strategies.  Read More...


July 2025
Optimizing Schedules - Creating Efficient and Balanced Work Plans
- Presented by Solid Rock Consulting
 Discover how to align employee scheduling with business goals while maintaining productivity and morale.  Read More...
Contact Centre Show UK 2025
With a program focused on addressing the region’s evolving customer expectations, this event offers actionable insights into areas such as process automation, omnichannel service delivery, and personalised engagement.  Read More...
Customer Experience Live Show UK 2025
The Customer Experience Live Show UK captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.  Read More...


August 2025
Best Practices - Workforce Strategy - Optimization and Engagement
- Presented by CrmXchange
 In today’s customer-driven landscape, delivering actionable insights is key to transforming call center operations from reactive support hubs into proactive engines of efficiency and customer satisfaction.  Read More...


September 2025
Managing in Real-Time - Enhancing Performance through Intraday Management
- Presented by Solid Rock Consulting
 Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.  Read More...
16th Annual CCW Asia 2025
Join the 16th annual CCW Asia 2025 to collaborate with Asia’s top contact centre, customer service, and CX professionals, and gain actionable insights to transform engagement and deliver proactive, human-centred service.  Read More...