Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Conferences and Exhibitions 
November 2020
Call & Contact Centre Virtual
The ultimate event for the customer engagement world goes virtual for 2020!

Customer Service and Experience USA
Date November 17 18, 2020 Venue Virtual Customer Service & Experience USA 2020 (November 17 18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online  Read More...

December 2020
Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions
- Presented by Plum Voice
Register December 10, 1:00 Eastern Presented by: Plum Voice There’s a growing pressure to improve the security of payments involving contact center agents, particularly as PCI-DSS standards become stricter and as agents increasingly work at home. Achieving full PCI-DSS compliance across the contact cen  Read More...