Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
July 2018
Roundtable: Best Practices in Workforce Management
- Presented by CRMXchange
Register Thursday, July 12, 2018 1:00 pm Panelists: Aspect, Calabrio, Verint Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Companies must be able to react s  Read More...

Gamification: Best Practices, Benefits and Use Cases
- Presented by GamEffective
Register July 17, 1:00pm Eastern Presented by: Dee Nilles, Senior Consultant, GamEffective Are you thinking about gamification but not sure if it’s right for you? Would you like a better understanding of how gamification impacts employee performance?  Are you curious where to start?   Com  Read More...

Contact Center Automation Made Robust with Customer Service RPA – Technology Showcase
- Presented by Jacada
Register July 19th, 1:00pm Eastern Presented by Jacada Contact Centers are often characterized by high diversity and high complexity – both known automation killers. New technologies are changing this, making Customer Service Robotic Process Automation (Customer Service RPA) a viable option. Cust  Read More...

How to Incorporate Voice Into Your Digital Transformation
- Presented by VHT
July 26, 1:00pm Eastern Presented by: Alain Mowad, Director, Product Management, VHT Organizations continue to invest heavily in digital transformation as more and more of their customers demand communication via digital channels.  Digital transformation poses significant challenges when it comes to op  Read More...

Leading Performance Management Masterclass 2018
03 to 05 July 2018   Kuala Lumpur, Malaysia Leading Performance Management Masterclass comes to Kuala Lumpur, Malaysia This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives  Read More...

TechNOVA Connected Customer 2018
Preparing for a revolution 3 4 July 2018 etc.venues St Paul’s, London   The world around us is changing, with new technology helping to create more connectivity than ever before. For all businesses, across multiple sectors, TechNOVA Connected Customer is  Read More...

CXFS 2018
July 10 12, 2018 Westin Copley Place, Boston MA https cxfinance.wbresearch.com Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference,  Read More...

Employee Engagement, Rewards & Talent Management in Financial Institutions Conference
July 11 13, 2018 | New York, NY This GFMI conference will enable delegates to optimize their talent management and enhance levels of employee engagement to ensure that they are attracting and retaining the best talent. Attendees will learn how to  Read More...

Cyber Security Summit
Gurney’s Newport Resort & Marina, Newport, RI July 18 20, 2018 Join us for Opal Group’s Cyber Security Summit – set in Newport, RI, this premier event will gather C Level & Senior Executives responsible for defending their companies’ critical  Read More...

5th HR Shared Services Asia Summit 2018
31 July – 03 August 2018   Singapore   Transform to Perform Optimizing Your HR Shared Services to the Next Level of Efficiency   The HR sector has been increasingly focused driving improvements through establishing shared service centers with HR as  Read More...



August 2018
Fulfilling the Promise of Agent Empowerment
- Presented by Sharpen
Register Thursday, August 2, 1:00 pm Eastern Blair Pleasant, President & Principal Analyst, COMMfusion LLC and Murph Krajewski, VP of Marketing, Sharpen Technologies  Given the importance of the agent experience, why are contact center managers still plagued by these issues? More importantly, how  Read More...

Improving Capacity Planning - Models are Important!
- Presented by Genesys
Register August 7th, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys In this session, we will discuss the next step after forecasting—the equally important step of using capacity plans as a “what-if” engine.  Simulation modeling tells you what happens to your serv  Read More...

Best Practices: How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Register August 9, 1:00pm Eastern Presentations from: NICE, nVoq, Verint Organizations that focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Such businesses take proactive steps to identify the correct points in the customer journey   Read More...

eTail East 2018
August 06 09, 2018 The Sheraton, Boston eTail is where the top minds at America's most successful retailers meet and learn. Find the most disruptive content, designed to help you optimize the profits. No commercials. No egos. We cut out  Read More...

2nd Edition Internal Branding & Employee Experience
August 8 9, 2018 | Chicago, IL This conference will bring together leading professionals from leading Fortune 500 companies to focus on stories, challenges, and internal debates for building the best internal branding and employee experience framework that results in  Read More...

Execs In The Know AI Briefing – Chicago
Date August 16, 2018   Location Chicago, IL  Agenda Event Website Register Join us August 16th in Chicago, IL as we gather to explore AI for customer service. The day will be filled with insights from senior level CX leaders on  Read More...



September 2018
Great Contact Center What-if Analyses
- Presented by Genesys
Register September 11, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys We love to talk about what-ifs! Now that you have a great planning process that allows you to forecast well, develop great requirements, automatically develop hiring and capacity plans, how   Read More...

Tech Tank – Analytics: Speech, Text, and AI
- Presented by CRMXchange
Register September 13, 1:00pm Eastern Presented by: CallMiner, Genesys, NICE Keeping customers happy requires a business to learn as much as possible about what they’re thinking to accurately anticipate their needs. Contact center analytics provide the capability to do all of this and much more. Gain i  Read More...

The FMCG Marketing Summit - EU
3 4 September, 2018 Fairmont Le Montreux Palace | Montreux | Switzerland The FMCG Marketing Summit is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution  Read More...

Leaders Learning From Leaders
Join us September 10th 12th, 2018 as Customer Response Summit visits luxurious Marina del Rey. Known for its close proximity to LA’s popular tourist attractions, Venice Beach, and Santa Monica, Marina del Rey is the ideal, upscale Southern California getaway.  Read More...

Chief Customer Officer, Fall
September 11 12, 2018 | San Francisco     Chief Customer Officer, Fall returns this September for the third edition and for the first time on the West Coast. CCO Fall has established itself as an unparalleled platform for CCOs and CX  Read More...

Strategic Account Management
Build a true value adding partnership and manage your key accounts successfully on a global level in a high volatility and disruptive environment 12 14 September 2018 Barcelona, Spain   Attending this premier marcus evans Conference will enable you to  Read More...

Future Retail Strategies Congress 2018
The Future Retail Strategies Congress 2018 returns for the 5th year in London. This event is due to take place on the 19th and 20th September 2018.   This event is going to be focused around the retail industry to address the challenges currently faced by  Read More...

Omni Channel Contact Centers Masterclass
19 20 September 2018 | Singapore The 2 day, practical Omnichannel Contact Centers Masterclass has been specially developed to help companies who are planning to implement omnichannel contact center operations to know how they can develop an effective omnichannel strategy,  Read More...

2nd Annual Travel Tech Middle East
Date 26 – 27, September 2018 Email info@traveltechme.com  Website www.traveltechme.com Travel Tech ME Congress is the key meeting platform, market place and knowledge center for travel professionals worldwide. Committed to providing travel professionals with access to the knowledge and skills  Read More...



October 2018
The Customer Service Summit
October 4 5th | New York This October 4 5th, The Customer Service Summit returns to New York for an historic eighth year. The summit will again bring together an unrivalled list of major brand leaders to guide you into  Read More...

The Marketing Leaders Forum
4 5 October, 2018 California The Marketing Leaders Forum is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution providers for a highly focused discussion of  Read More...

6th Compensation & Benefits Summit 2018
08 11 October 2018 | Singapore LEADING 6th Compensation & Benefits Summit 2018 takes place in OCTOBER   Developing a holistic Compensation and Benefits package is undoubtedly one of the most important HR functions. It attracts talents, motivate employees, and drives  Read More...

Chief Customer Officer, Europe
9 10 October, 2018 | London    Chief Customer Officer, Europe has established itself as the perfect platform for Chief Customer Officers & senior CX leaders to come together to collaborate, learn & share practical "how to" strategies to benefit their  Read More...

Execs In The Know AI Briefing – Seattle
Date October 18, 2018   Location Seattle, WA Event Website https goo.gl i5Tzan Register https goo.gl 7Hht5G Join us October 18th, 2018 as we gather in Seattle, WA to explore AI for customer service. The day will be filled with insights  Read More...

iCXP Summit
October 18, 2018 | Chicago, IL Improve, inspire and innovate your customer experience at iXCP Summit   The boundaries between industries are blurring as changes in customer behavior and opportunities offered by emerging technology create a singular slate of challenges and opportunities  Read More...



November 2018
The 14th Call Center Technology Conference & Expo of Turkey
6 7 November 2018 | Istanbul, Turkey Turkey’s Call Center Sector has gone through an important development process in recent years, and has become a center of attraction for foreign investors with its stable growth potential and market share. Compared to  Read More...

Contact Center and Customer Service Summit - Austin
Contact Center & Customer Service Summit November 12 13, 2018 Hyatt Regency Austin 208 Barton Springs Austin, TX 78704 We understand how busy the day to day work environment is for Contact Center Decision Makers, so this free event gives  Read More...