Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Conferences and Exhibitions 
June 2021
The Self-Service Translation Struggle and How to Fix It
- Presented by Language IO
See how neural machine translation technology is making it easier to translate chatbot UGC. Learn how to break through language barriers in order to provide global customer support.  Read More...

Techniques for Training, Coaching, and Employee Engagement
CrmXchange presents “Training, Coaching and Employee Engagement Virtual Conference June 7 11, 2021 http,  The free conference provides a focused educational event for workforce and training teams to benefit from the latest innovative thinking without ever leaving their home or  Read More...

CX USA Exchange
15th 16th June 2021 | Online CX USA Exchange This will be a premium, invitation only event built for today's most senior CX Leaders focusing on innovation and customer service transformation, bringing you cutting edge learning and quality discussions and  Read More...

2nd Edition MarketsandMarkets Design Thinking- BFSI Virtual Summit
16th – 17th June 2021 | Virtual Event Technology, digitization, and globalization are disrupting conventional business models. The design and customer experience functions are witnessing an exponential shift. Design Thinking helps enable the integration of technology with a human centered  Read More...

Customer Contact Week - Vegas
June 28 30 | Las Vegas  Customer Contact Week, the #1 customer contact event series in the world, returns to fabulous Las Vegas this June 28 30 for CCW’s most exclusive event of the year The program themes include operational  Read More...

July 2021
Best Practices - The Future of Workforce Optimization
- Presented by CrmXchange
This panel will discuss best practices and actionable insights that can help optimize the contact center.  Read More...

Generational Alphabet Soup - The Recipe to Support an Inter-Generational Contact Center
- Presented by Playvox

AWS Contact Center Day
Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professionals are accelerating the rate of innovation with automation, personalization, and unique customer experiences.  Read More...

August 2021
Customizing your Metrics - How to Measure what your Customers are Experiencing
- Presented by Sharpen
Just about all contact center platforms provide reports and metrics.  However, most modern  platforms allow you to also customize performance metrics and reports that are most relevant to you.   Read More...

October 2021
How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
- Presented by Sharpen
Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.   Read More...