Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

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Webcasts 
Conferences and Exhibitions 
September 2020
How Shellpoint Mortgage Enhances CX Performance with Speech Analytics
- Presented by CallMiner
Financial service organizations have three goals during every customer interaction:  Read More...

Seamless Customer Experience - Combining AI, VA with Live Agents
- Presented by CrmXchange
Register September 17th 1:00 pm Eastern Panel from Verint and NICE inContact In a recent international study, two thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel will discuss best practices for a seamless customer exper  Read More...

AI Powered Analytics Drive Exceptional CX with Human and Digital Channels
- Presented by Verint® Systems
Intelligent listening can uncover opportunities to eliminate process  bottlenecks, improve efficiency, reduce frustration, and elevate your customer experience.  Read More...

Future Branches Boston 2020
September 1 2, 2020 |The Westin Copley Place, Boston, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. You’ll explore how leading financial institutions are revamping retail banking technology,  Read More...

Call and Contact Centre Expo London

Rescheduled from March 2020

15 & 16 September | Excel, London The Call & Contact Centre Expo is the industry’s leading exhibition showcasing the latest and most effective technologies, strategies and advancements  Read More...

Cyara Xchange 2020 Virtual Summit
September 15 16, 2020 | 8 00 AM PDT 11 00 AM PDT | Online Event The Cyara Xchange 2020 Virtual Summit will explore how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear  Read More...

Five9 CX Summit
Join us at Five9 CX Summit as we focus on putting empathy at the heart of your contact center. Applying the power of data and the cloud to understand and engage customers with a more human experience. Gain insights from  Read More...

Loyalty Expo 2020
September 28-30, 2020 | Charlotte, North Carolina, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers  Read More...

UC Expo 2020

UCX: NOW is a virtual event run by the team at UC EXPO. Taking place on 29 September - 1 October 2020  Read More...



October 2020
The 5 Categories that Rule Virtual Agents
- Presented by SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into   Read More...

Empowering the Workforce and Maximizing Productivity
- Presented by Verint® Systems
Whether in-person or remote, your employees are the face of your organization. Be sure they are engaged and empowered to effectively support your customers’ needs.  Read More...

Best Practices and Tools for Work From Home and Hybrid Customer Service
- Presented by CrmXchange
Register October 15, 1:00pm Eastern Presented by Vonage Organizations continue to struggle with the correct tools, strategies, coaching and monitoring for WFH agents. Join this technology showcase for a better understanding what is required for a hybrid workforce.   Read More...

Building Great “What-If” Models and the Resulting Analyses for the CEO
- Presented by Sharpen
Over the years we’ve discussed the importance of building contact center models that are provably accurate. Accuracy is important. Inaccurate models result in cost overages or service failures. In this session, we’ll discuss a new method for using your Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model.   Read More...

Reimagining the Digital Customer Journey
- Presented by Nuance
A roundtable discussion on the dramatic shift in customer expectations and its impact on the contact center and digital customer experience.  Read More...

Ensuring Compliance in the New Normal
- Presented by Verint® Systems
Your team location has likely changed, but your regulatory requirements have not. Learn how to maintain your organization’s compliance while there is less oversight into agents’ daily activities.  Read More...

ICMI CC Expo
October12-15, 2020 | Sheraton, Dallas, TX   You Have Goals for 2020. ICMI Contact Center Expo Will Help You Achieve Them, Faster. Change and innovation is happening in the contact center at warp speed. At the same time,  Read More...

Telecoms World Asia 2020
There’s never been a better time for Asia’s telecom leaders to come together to share their thoughts, solutions and expertise.  Read More...



November 2020
Customer Service and Experience USA
Date November 17 18, 2020 Venue Virtual Customer Service & Experience USA 2020 (November 17 18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online  Read More...