Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
July 2019
Best Practices for Workforce Management
- Presented by CRMXchange
Register July 11 1:00pm Eastern Roundtable featuring Calabrio, NICE and Verint Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Panelists offer best practices   Read More...

Speech Analytics - Insights, Guidance and IVR Innovation
- Presented by Gridspace
Register July 16 ,1:00pm Eastern Presented by Roger Lee, Gridspace There are numerous speech analytics solutions to utilize in your contact center. As you evaluate your existing speech analytics solution and/or looking to add this valuable tool, keep in mind there are similarities but also distinct differ  Read More...

3 Capabilities Your Contact Center Must Have by 2020 and Why
- Presented by Evolve IP
Register July 23rd, 1:00pm Eastern Presented by: Rich Fox, VP of Contact Center Solutions, Evolve Today, majority of the contact centers are highly focused on creating, maintaining and updating their strategy to optimize customer interactions and increase customer satisfaction. In this webinar, Rich Fo  Read More...

Workforce Strategy - How AI Can Make Every Agent Your Best Agent
- Presented by Talkdesk
Register Thursday, July 25, 1:00 pm Eastern Presented by: Jafar Adibi, Head of Data Science and AI, Talkdesk The era of "optimizing" your workforce is over. Modern contact centers must not only utilize their workforce to its fullest potential, but they also have to find ways to keep agents engaged, empo  Read More...

Case Study - Building New Roads to Greater Productivity and Efficiency with QA and Analytics
- Presented by CallFinder
Register July 31, 2:00 Eastern Presented by Frank Diaz, Director of Operations RoadVantage and Cliff LaCoursiere - Vice President, CallFinder Automating agent scoring is key to improving both contact center performance and the customer experience while boosting the bottom line.  You have heard how pu  Read More...

Cyber Security Summit 2019
July 10 12, 2019 | Gurney’s Newport Resort & Marina, Newport, RI 15% discount CRMCSS2019 Opal’s Cyber Security Summit brings together professionals with varied viewpoints on cybersecurity issues to hear from experts, learn about trends and discuss actionable solutions. Those attending  Read More...

The Digital Insurance Summit 2019
July 15 16, 2019 | Westin Chicago River North The Digital Insurance Summit is the only forum bringing together insurance companies, agencies, brokers and insurtechs to discuss digital transformation and emerging technologies that help acquire and better serve your customers.  Read More...

Future Branches Boston
July 23 24, 2019 | Boston Marriott Long Wharf, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. We will explore how leading financial institutions are revamping retail banking  Read More...

Customer Experience for Financial Services (CXFS)
July 29 31, 2019 | Westin Copley Place, Boston, MA Now in its 5th year, CXFS is an event that brings together CX and UX practitioners to discuss the latest in customer experience challenges and opportunities. Our ideal executive attendee  Read More...

Chief Customer Officer New Zealand
31 July 1 August 2019 | Hilton Auckland Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in depth research and years of  Read More...



August 2019
Best Practices Discussion – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Register August 6,1:00 pm Eastern Presented by CRMXchange Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. During this webcast we will discuss a broad range of AI, Intelligent Call Routing, and Omnichannel app  Read More...

Gain Visibility Into Customer Interactions With The Combined Power of Automated Scorecards, Transcription and Sentiment Analysis
- Presented by CallFinder
Register August 13, 1:00 PM Eastern Presented by Cliff LaCoursiere; VP Growth, CallFinder and Sabrina DeRose, Analyst, CallFinder How do you know which is the right speech analytics solution for your quality monitoring and contact center performance evaluation needs? Learn how CallFinder's solutio  Read More...

Long and Short Term Forecasts and Weekly to Interval Staffing Requirements
- Presented by Genesys
Register August 15, 2019 1:00 pm Presented by Genesys There is an art to workforce management consistency that many of us ignore.  If I make a long term staff plan, does it translate to a consistent short term schedule?  Does my long term forecast tie out to my interval forecast? In this session, we wi  Read More...

3rd Edition Internal Branding & Employee Experience
7 8 Aug 2019 | Chicago, USA This marcus evans conference will bring together leading professionals from Fortune 500 companies to focus on success stories and internal debates for building the best internal brand and employee experience program that results  Read More...

eTail Boston 2019
August 19 22, 2019 The Sheraton, Boston eTail is where the top minds at America's most successful retailers meet and learn. Find the most disruptive content, designed to help you optimize the profits. No commercials. No egos. We cut out  Read More...



September 2019
Roundtable - Analytics and Quality - Speech, Text, Performance and Predictive
- Presented by CRMXchange
Register September 10, 1:00pm Eastern Presented by: CallMiner  View how to optimize the capabilities of quality, speech, text, and interaction analytics. Witness live demonstrations of applications that are able to more accurately measure, track and improve the quality of contact center interactions.   Read More...

The 13th Shared Services and Outsourcing Week Latin America Event
September 9 – 12, 2019 | San Jose, Costa Rica We are introducing to you The 13th Shared Services and Outsourcing Week Latin America Event being held in sunny San Jose, Costa Rica from September 9 – 12, 2019   You  Read More...

6th Annual Digital Customer Experience Strategies Summit
September 26 – 27, 2019 | Hotel Chicago Downtown, Autograph Collection Digitize your CX, Deliver a ‘Wow’ Experience and Maximize Revenue September 26 – 27, 2019 in Chicago, join leaders in digital customer experience presenting proven results from their DCX engagement  Read More...



October 2019
Workforce Planning in a Digital World
- Presented by Genesys
Register October 17, 2019 1:00 pm Presented by Genesys Planning for multi-skill, multi-site, and multi-channel contact centers is one of the most difficult math problems we’ve encountered.  Each channel and each skill has different demand profiles, each agent has different efficiencies associated with eac  Read More...

Customer Contact Week (CCW) Europe 2019
07 – 10 October, 2019 | Beurs van Berlage, Amsterdam Is your priority to deliver a world class service through customer contact innovation, automation and cultural transformation? With the switch from traditional to digital channels to GDPR and a new  Read More...

Marketing Leaders Forum - Miami
October 7 8 | Miami, FL Register your interest for this invite only event designed uniquely for senior marketing executives. Network with CMO’s, Chief Digital Officers, SVP’s, VP’s of marketing and digital, tech, analytics, customer experience and innovation. The CMO  Read More...

Chief Customer Officers & Influencers Fall 2019
October 16 17 | W Hoboken Chief Customer Officers & Influencers (CCOI), Fall will return this October 16 17 and for the first time will be held at the W Hoboken   CCOI Fall will provide leaders in all areas of  Read More...

Intelligent Automation for Human Resources
October 21 23 | Miami, FL Register Now Are smart technologies on your radar? If not, you may be behind your competition.  According to Bersin by Deloitte, 33% of HR employees expect that their jobs will become augmented by AI  Read More...

The Customer Service Summit NYC
October 23 24 | New York City The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into the future  Read More...