Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

Webcasts

Conferences and Exhibitions

October 2026

Solution Showcase - Show and Solve - Strategic Planning Scenarios You Can Use Tomorrow
- Presented by Real Numbers

Solution Showcase - AI Native WFM - The Core of the Hybrid Contact Center
- Presented by Cisne
In this session, we’ll show how purpose-built AI can orchestrate the entire workforce—not simply automate pieces of an existing WFM process. See how Cisne brings forecasting, scheduling, workforce intelligence, and real-time execution together to help contact centers continuously align capacity with demand across both human and AI resources. Read More...

Solution Showcase - Humans, AI, and the Future of Work Under One Roof
- Presented by NiCE
Managing human and AI agents as one workforce sounds simple. It isn’t. AI is no longer just a tool in the contact center. Read More...

Beyond Metrics - From Numbers to Meaningful Outcomes
- Presented by CrmXchange
This roundtable explores how organizations can move past traditional KPIs to uncover the real drivers of customer experience and operational success. Read More...

Customer Experience Live Show South Europe 2026
The Customer Experience Live Show South Europe is a premier conference that will empower enterprises to explore the best strategies and solutions. Read More...

ICMI Contact Center Expo 2026
ICMI Contact Center Expo is your opportunity to solve critical operational challenges alongside a community of peers who speak your language.
Read More...

December 2026

Future Branches Austin 2026
Future Branches Austin (Dec 1 - 3, 2026) brings together the leaders shaping the industry of retail banking. Read More...