Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
June 2025
Beyond Proof of Concept - How to Adopt AI Agents for Success
- Presented by NiCE
 Learn how your organization can turn proven AI agents use cases into lasting CX success that will deliver concrete value to their customer's experience.  Read More...
Training, Coaching, Workforce Engagement Roundtable
- Presented by CrmXchange
 The roundtable will discuss enhancing workplace dynamics through effective training, coaching, and employee engagement strategies.  Read More...


July 2025
Optimizing Schedules - Creating Efficient and Balanced Work Plans
- Presented by Solid Rock Consulting
 Discover how to align employee scheduling with business goals while maintaining productivity and morale.  Read More...
From Chaos to Connection - Reimagining the Agent Desktop
- Presented by NiCE
 Explore how the agent desktop must evolve into a unified experience hub that connects front and back office, empowers agents with real-time intelligence, and delivers the kind of CX that builds loyalty and drives results.  Read More...
Contact Centre Show UK 2025
With a program focused on addressing the region’s evolving customer expectations, this event offers actionable insights into areas such as process automation, omnichannel service delivery, and personalised engagement.  Read More...
Customer Experience Live Show UK 2025
The Customer Experience Live Show UK captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.  Read More...


August 2025
Best Practices - Workforce Strategy - Optimization and Engagement
- Presented by CrmXchange
 In today’s customer-driven landscape, delivering actionable insights is key to transforming call center operations from reactive support hubs into proactive engines of efficiency and customer satisfaction.  Read More...
Contact Centre Show Asia 2025
This two-day event will highlight the tools and technologies enabling contact centres to thrive in diverse and rapidly evolving markets.  Read More...
Customer Experience Live Show Asia 2025
The Customer Experience Live Show Asia helps organisations develop a strong CX strategy in the age of hyper-personalisation, by leveraging intelligent analytics and operational efficiency, all the way from product design to delivery.  Read More...


September 2025
Roundtable– Megatrends to Watch for in 2026 and Beyond
- Presented by CrmXchange
 The panel covers a variety of topics on the most important contact center trends to follow.  Read More...
Managing in Real-Time - Enhancing Performance through Intraday Management
- Presented by Solid Rock Consulting
 Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.  Read More...
16th Annual CCW Asia 2025
Join the 16th annual CCW Asia 2025 to collaborate with Asia’s top contact centre, customer service, and CX professionals, and gain actionable insights to transform engagement and deliver proactive, human-centred service.  Read More...


November 2025
Customer Experience Live Show Africa 2025
The Customer Experience Live Show Africa 2025 is dedicated to helping you explore, and leverage the best CX strategies and solutions for your business.  Read More...