Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
December 2019
Smooth Customer Journey – Predictions for 2020 and Beyond
- Presented by CrmXchange
Register December 5th, 1:00 pm Eastern Presented by NICE and RingCentral This roundtable explores the most effective methods of providing your clients’ customers with expanded capabilities to use self-service to resolve any issues on their own, then seamlessly move to other channels when necessary. A p  Read More...

The Biometrics Win-Win - How Leading Brands Are Beating Fraud While Improving CX
- Presented by Nuance
December 10, 2pm Eastern Presented by: Nuance While organizations have taken countless measures to strengthen the security of their online resources, fraudsters have begun to eye a far more appealing and lucrative target: the contact center. It’s what Gartner calls “an epicenter of vulnerability.”  From  Read More...

That Was Easy - 5 Ways to Simplify Your Workforce Management
- Presented by Verint® Systems
Register December 12 1:00pm Eastern Presented by Kelly Koelliker, Director, Content Marketing, Verint Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.   Read More...

Intelligent Automation Week Nashville
December 2 – 5, 2019 | Nashville, TN Join us at our partner event Intelligent Automation Week Nashville taking place December 2 – 5, 2019 They are the leading event this winter in Robotic Process Automation, Machine Learning, Cognitive Technologies  Read More...



January 2020
CEM in Telecoms Global Summit
27 29 January 2020 | London, United Kingdom The CEM in Telecoms Global Summit is back for its 15th year, bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest  Read More...



February 2020
Preparing for the Future of WFM
- Presented by CrmXchange
Date: Tuesday, February 11, 1:00pm Eastern. Presented by: CrmXchange Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve service levels whil  Read More...

3rd Customer Experience Management for Airports Summit 2020
ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW LEVEL Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding lengthy queues, repetitive and redundant  Read More...

Customer Contact Week Australia and New Zealand 2020
25 28 February 2020 The STAR, Gold Coast, Queensland, Australia Event Website  https bit.ly 2IOX72r   Phone Number +61292291006 Email enquire@iqpc.com.au   For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner.  Read More...

Customer Experience Conference
25th February 2020 | United Kingdom What are the likes of TUI, LV=, notonthehighstreet.com, Unilever, M&S Bank, HSBC and Volvo Car UK doing to create outstanding, seamless and memorable customer experiences? Europe’s 5th annual, one day Customer Experience Conference – Engaging  Read More...



March 2020
Telecoms World Asia 2020
Conference Date 25 – 26 March 2020 Pre Day Summit 24 March 2020 Venue Centara Grand & Bangkok Convention Centre at CentralWorld, Bangkok, Thailand Website Telecoms World Asia is a platform where the industry’s leaders can meet, exchange ideas and  Read More...



May 2020
Insurance AI and Innovative Tech USA 2020
May 12– 13, Chicago As our lives become hyper connected and customer expectations increase, the imperative on insurance carriers to deliver automated services with a 360° customer view is increasing. It is also now undeniable that AI, machine learning and  Read More...



June 2020
7th Annual Customer Experience Show Middle East
17 18 June 2020 | Dubai, United Arab Emirates The 7th Annual Customer Experience Middle East Show is the #1 CX conference, backed by the CX Network an intelligence powerhouse with an outreach of over 25 million globally, attended by  Read More...