Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
February 2019
Roundtable - Preparing for the Future of Workforce Management
- Presented by CRMXchange
Register Thursday, February 7th 1:00 pm EST Presented by: CRMXchange Without the right tools in place to meet staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve service levels whi  Read More...

Smart Agent Assistant - Intelligent Automation with a Human Touch from within the Agent’s Desktop
- Presented by Jacada
Join this Technology Showcase as we demonstrate the Smart Agent Assistant, an RPA bot working side by side with the call center agent to amplify productivity  Read More...

Removing Barriers to a Successful Digital Strategy
- Presented by VHT
Chatbots and AI offer a compelling vision for the future of customer interactions with an alluring ROI.  When designing and implementing your digital strategy  Read More...

Swipe Left, Swipe Right – How to Match the Customer with the Perfect Agent
- Presented by NICE Nexidia
You hear about the major trends: AI, Customer Experience, Big Data, and Analytics.  All of the new technologies are just the starting point to learn more about your customers. It’s not enough.  Read More...

Consumer Experience Research - 2019 Trends You Need to Know
- Presented by Aspect
For today’s Millennial and GenZ consumers, customer service alone is no longer good enough. Completing transactions and answering questions are table stakes under the new rule of the experience economy.  Read More...

Chief Customer Officers and Influencers - USA
February 5 6 2019 | Grand Hyatt Buckhead, Atlanta, GA Disrupt the Competition by Leading the Customer Centric Revolution   Customer centricity has never been more important. Customers and clients can change providers with the click of a button or  Read More...

8th Annual Internal Communications and Situational Messaging
20 21 February 2019 | New Orleans, LA   This premier marcus evans event will bring together the foremost leaders in Internal Communications from leading Fortune 500 companies to explore the latest tools and tactics leveraged in deploying the right  Read More...

4th annual Customer Experience Conference - Engaging Journeys, Real Results
February 26th | London Discover how 28 customer experience directors including Virgin, Santander, John Lewis, Samsung and Sky are developing customer centric internal cultures, embracing new technologies, AI and chatbots, conquering rising expectations and activating the latest customer insights at  Read More...

Internal Branding and Employee Experience
February 26 28, 2019 | Austin, TX  The Advanced Learning Institute’s Internal Branding & Employee Experience Conference, February 26 28, 2019 in Austin, TX is designed to help you strengthen corporate culture, engage employees at all levels, align your internal brand  Read More...



March 2019
Roundtable - Best Practices in Analytics and Business Intelligence
- Presented by CRMXchange
Register March 7th, 1:00 Eastern Presentations from NICE and CallMiner Leveraging analytics and business intelligence offer a distinctive opportunity to create a competitive advantage.  This roundtable explores best practices and proven strategies enabling organizations of all sizes to archive consiste  Read More...

e-Tail Asia 2019
05 07 March 2018|Sheraton Towers, Singapore    Transforming Asian eCommerce and Digital Marketing. Together.    The eCommerce and Digital Marketing event for Asia’s Leading Retail Innovators    eTail Asia  is the destination event for large, established e retailers to share best practice, challenge  Read More...

AI: Driving CX Transformation
25 26 Mar 2019 | Dubai, United Arab Emirates   This conference shows companies how to provide a seamless customer journey and experience with the added ingredient of AI. As a platform, it will connect the major industry players of the  Read More...

Next Generation Customer Experience 2019
March 25 27, 2019 |Palm Springs, CA    Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you  Read More...

Call & Contact Centre Expo
27 28 March | ExCeL, London The Call & Contact Centre Expo is Europe’s leading event for customer engagement professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques, innovations and strategies they  Read More...

CCW Executive Exchange
March 31 – April 02, 2019 | Eden Roc   South Beach, Miami Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation only event built for today's most senior CX  Read More...



April 2019
Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
Join this webcast for a fascinating inside look at emerging solutions that significantly impact contact center operations.  Read More...

Successfully Implementing Agent Driven Automations- A How To Guide
- Presented by nVoq
Agents remain the best way to address complex customer interactions. Rather than focusing on RPAs and bots that replace agents, look for opportunities where automaton can leverage your “human capital”.  Read More...

Digital Travel APAC 2019
Digital Travel APAC 2019 | Resorts World Sentosa, Singapore (8 Sentosa Gateway, 098269)  Digital Travel Summit is APAC’s leading digital event for eCommerce, Digital Marketing and Customer Experience leaders in travel.  Learn how to take your digital, eCommerce and customer experience  Read More...

Design Thinking 2019
April 16 18, 2019 | Austin, Texas In an age of constant disruption, Design Thinking offers leaders, executives, and practitioners alike an avenue to drive sustainability, growth, and relevance as experiences transform. This year, Design Thinking 2019 addresses challenges around driving  Read More...

ISG CX-UX Summit
April 17th 18th, 2019 | San Francisco Marriott Union Square, CA   YOUR CUSTOMERS WANT A GREAT EXPERIENCE, ARE YOU GIVING IT TO THEM? Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction  Read More...

Customer Experience Management in Telecoms World Summit 2019
25 26 April 2019 | Goodwood Park Hotel, Singapore   Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the  Read More...



May 2019
Analytics & AI in Travel North America
March 14 15, 2019 · Hilton Parc 55, San Francisco The largest travel AI, analytics, pricing and digital marketing event in North America is bringing together over 350 airlines, hoteliers and OTAs on March 14 15, 2019 in San Francisco.  Read More...

CX Utilities Forum
14th – 15th May, 2019 | London We're bringing together Europe's CX experts from leading utilities companies, regulators and suppliers to discuss best practice strategies for improving culture, brand, engagement, loyalty, retention and reputation. Directors and Heads of CX, Marketing, Loyalty, Transformation  Read More...

2019 Loyalty Expo
May 20 22 | Sheraton Charlotte Hotel, Charlotte, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your  Read More...



June 2019
Customer Service Summit West - San Diego
June 3 – 4, 2019 | San Diego, CA   The Customer Service Summit West (June 3 4, San Diego) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide  Read More...

Savage Marketing 2019
12 13 Jun 2019 | Theater de Meervaart, Amsterdam Netherlands    Unleash your marketing superpowers at Savage Marketing 2019  a place to learn, share, and network. This is not your average marketing event. It's where the mightiest marketers and digital leaders come  Read More...

eTail Europe 2019
18 19 June, 2019 | Queen Elizabeth II Conference Centre, London Europe's Omnichannel & Retail eCommerce Conference eTail is the only event where you have the opportunity to learn and network with an incredible group of 80+ senior level retail  Read More...

TechNOVA Connected Customer 2019
20 June 2019 | The Crystal, London  In the midst of the customer centric revolution, industries are being fundamentally disrupted.   At Connected Customer 2019, we’ve ripped up the rule book on what customer conferences should be. When Amazon revolutionised e  Read More...



October 2019
The Customer Service Summit NYC
October 23 24 | New York City The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into the future  Read More...