Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

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Webcasts 
Conferences and Exhibitions 
October 2020
The 5 Categories that Rule Virtual Agents
- Presented by SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into   Read More...

Empowering the Workforce and Maximizing Productivity
- Presented by Verint® Systems
Whether in-person or remote, your employees are the face of your organization. Be sure they are engaged and empowered to effectively support your customers’ needs.  Read More...

Best Practices and Tools for Work From Home and Hybrid Customer Service
- Presented by CrmXchange
Organizations continue to struggle with finding the correct tools, strategies, and customer self-service options to    Read More...

Building Great “What-If” Models and the Resulting Analyses for the CEO
- Presented by Sharpen
Over the years we’ve discussed the importance of building contact center models that are provably accurate. Accuracy is important. Inaccurate models result in cost overages or service failures. In this session, we’ll discuss a new method for using your Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model.   Read More...

Reimagining the Digital Customer Journey
- Presented by Nuance
A roundtable discussion on the dramatic shift in customer expectations and its impact on the contact center and digital customer experience.  Read More...

Ensuring Compliance in the New Normal
- Presented by Verint® Systems
Your team location has likely changed, but your regulatory requirements have not. Learn how to maintain your organization’s compliance while there is less oversight into agents’ daily activities.  Read More...

ICMI CC Expo
October12-15, 2020 | Sheraton, Dallas, TX   You Have Goals for 2020. ICMI Contact Center Expo Will Help You Achieve Them, Faster. Change and innovation is happening in the contact center at warp speed. At the same time,  Read More...

CCO Online Australia and New Zealand
We are delighted to present to you Chief Customer Online, A/NZ. It creates new conversations between customer experience leaders on vital focus areas, including customer centred transformation, digital transformation, capturing customers emotionally, sustaining  Read More...

Telecoms World Asia 2020
There’s never been a better time for Asia’s telecom leaders to come together to share their thoughts, solutions and expertise.  Read More...



November 2020
Call & Contact Centre Virtual
The ultimate event for the customer engagement world goes virtual for 2020!
  Read More...

Customer Service and Experience USA
Date November 17 18, 2020 Venue Virtual Customer Service & Experience USA 2020 (November 17 18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online  Read More...