Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
September 2018
Humans and AI - The Perfect CX Power Couple
- Presented by Creative Virtual
Register September 6th, 11:00 am Eastern Presented by: Chris Ezekiel, Founder & CEO, Creative Virtual Recent research shows that the customer experience is still growing in importance for consumers when it comes to making their purchasing decisions. Many organizations are struggling to deliver a p  Read More...

Great Contact Center What-if Analyses
- Presented by Genesys
Register September 11, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys We love to talk about what-ifs! Now that you have a great planning process that allows you to forecast well, develop great requirements, automatically develop hiring and capacity plans, how   Read More...

Tech Tank – Analytics – Speech, Text, and AI
- Presented by CRMXchange
Register September 13, 1:00pm Eastern Presented by: CallMiner, Genesys, NICE Keeping customers happy requires a business to learn as much as possible about what they’re thinking to accurately anticipate their needs. Contact center analytics provide the capability to do all of this and much more. Gain i  Read More...

The CX Maturity Model
- Presented by VHT
September 25, 1:00 pm Eastern Presented by: Brian Brotherton and Jason Wilson, VHT During part one, we will walk through a CX Maturity Model focused on the voice and digital elements.  This will give organizations an understanding of where they currently are, where they should be going, and the ne  Read More...

How to Develop a Digital Voice of the Customer Action Plan
- Presented by Verint® Systems
Register September 27, 2:00pm Eastern Presented by: Carmit DiAndrea, VP, Portfolio Market Strategy, Verint and Mark Treschl, Chief Customer Officer, Voice of Customer Solutions, Verint By differentiating your customer experience with a Voice of the Customer (VoC) program, you can stay aligned with   Read More...

The FMCG Marketing Summit - EU
3 4 September, 2018 Fairmont Le Montreux Palace | Montreux | Switzerland The FMCG Marketing Summit is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution  Read More...

Leaders Learning From Leaders
Join us September 10th 12th, 2018 as Customer Response Summit visits luxurious Marina del Rey. Known for its close proximity to LA’s popular tourist attractions, Venice Beach, and Santa Monica, Marina del Rey is the ideal, upscale Southern California getaway.  Read More...

Chief Customer Officer, Fall
September 11 12, 2018 | San Francisco     Chief Customer Officer, Fall returns this September for the third edition and for the first time on the West Coast. CCO Fall has established itself as an unparalleled platform for CCOs and CX  Read More...

Strategic Account Management
Build a true value adding partnership and manage your key accounts successfully on a global level in a high volatility and disruptive environment 12 14 September 2018 Barcelona, Spain   Attending this premier marcus evans Conference will enable you to  Read More...

Future Retail Strategies Congress 2018
The Future Retail Strategies Congress 2018 returns for the 5th year in London. This event is due to take place on the 19th and 20th September 2018.   This event is going to be focused around the retail industry to address the challenges currently faced by  Read More...

Omni Channel Contact Centers Masterclass
19 20 September 2018 | Singapore The 2 day, practical Omnichannel Contact Centers Masterclass has been specially developed to help companies who are planning to implement omnichannel contact center operations to know how they can develop an effective omnichannel strategy,  Read More...

2nd Annual Travel Tech Middle East
Date 26 – 27, September 2018 Email info@traveltechme.com  Website www.traveltechme.com Travel Tech ME Congress is the key meeting platform, market place and knowledge center for travel professionals worldwide. Committed to providing travel professionals with access to the knowledge and skills  Read More...



October 2018
Bringing it all Together - The Powerful CX Experience
- Presented by VHT
Register October 9, 1:00 pm Eastern Brian Brotherton, Director, Product Management, VHT and Jason Wilson, Director, Software Development, VHT In this webcast VHT will have a brief recap of the voice and digital phases of the CX Maturity Model. They will continue by discussing:   How to bring t  Read More...

How to Build a Flexible Scheduling Plan for the Future
- Presented by NICE Systems
Register October 16, 2018 1:00 pm Presented by Paul Chance, Senior Product Marketing Manager, NICE The world is increasing in the pace of change. Businesses have to respond quickly. However, there is still a critical need to plan for the future and possible choices need to be modeled to create the most   Read More...

Roundtable - Innovations and Trends in Customer Service
- Presented by CRMXchange
Register October 18th, 1:00pm Eastern Presented by Calabrio, Sharpen, NICE Customers of all ages believe that they are entitled to consistently competent and more personalized service. Agents want to be more empowered to make decisions based on more information about their customer. This roundtable dis  Read More...

What Can Contact Centers Expect from AI?
- Presented by Fonolo
Register Thursday, October 25th, 1:00pm Eastern Presented by: Shai Berger, Co-Founder and CEO, Fonolo Technology labelled as “AI” has been with us for decades now, but recent improvements in computational strategies, combined with increased processing power and massive amounts of data, have accelerated  Read More...

The Customer Service Summit
October 4 5th | New York This October 4 5th, The Customer Service Summit returns to New York for an historic eighth year. The summit will again bring together an unrivalled list of major brand leaders to guide you into  Read More...

The Marketing Leaders Forum
4 5 October, 2018 California The Marketing Leaders Forum is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution providers for a highly focused discussion of  Read More...

6th Compensation & Benefits Summit 2018
08 11 October 2018 | Singapore LEADING 6th Compensation & Benefits Summit 2018 takes place in OCTOBER   Developing a holistic Compensation and Benefits package is undoubtedly one of the most important HR functions. It attracts talents, motivate employees, and drives  Read More...

Chief Customer Officer, Europe
9 10 October, 2018 | London    Chief Customer Officer, Europe has established itself as the perfect platform for Chief Customer Officers & senior CX leaders to come together to collaborate, learn & share practical "how to" strategies to benefit their  Read More...

CEM in Telecoms Americas Summit
October 10 11, Los Angeles As you know, CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience  Read More...

Execs In The Know AI Briefing – Seattle
Date October 18, 2018   Location Seattle, WA Event Website https goo.gl i5Tzan Register https goo.gl 7Hht5G Join us October 18th, 2018 as we gather in Seattle, WA to explore AI for customer service. The day will be filled with insights  Read More...

iCXP Summit
October 18, 2018 | Chicago, IL Improve, inspire and innovate your customer experience at iXCP Summit   The boundaries between industries are blurring as changes in customer behavior and opportunities offered by emerging technology create a singular slate of challenges and opportunities  Read More...

Midwest Ecommerce Summit
October 18, 2018 | Chicago, IL The Midwest eCommerce Summit will host 250+ eCommerce and retail leaders from brands like Allstate Insurance Company , Bosch Tools , Cardinal Health , Footlocker, Inc , Motorola Solutions , Sears Holdings Corporation and  Read More...

Tech4 Innovation: Partnering & Scouting
October 24 25, 2018 Boston, MA The marcus evans Tech4 Innovation Partnering & Scouting Conference will bring together leaders in R&D, Technology Innovation, Tech Scouting & Acquisition, External Innovation, and Partnerships to address challenges to maximizing collaborations to achieve growth,  Read More...

Chief Customer Officer Sydney
30 31 Oct, 2018 | SWISSOTEL SYDNEY, 68 MARKET STREET, SYDNEY, NSW, 2000, AUSTRALIA What’s new for 2018 Largest ever speaker panel Engage with 60+ leading minds in CX today. More structured networking opportunities We have incorporated more interactive networking  Read More...



November 2018
The 14th Call Center Technology Conference & Expo of Turkey
6 7 November 2018 | Istanbul, Turkey Turkey’s Call Center Sector has gone through an important development process in recent years, and has become a center of attraction for foreign investors with its stable growth potential and market share. Compared to  Read More...

Contact Center and Customer Service Summit - Austin
Contact Center & Customer Service Summit November 12 13, 2018 Hyatt Regency Austin 208 Barton Springs Austin, TX 78704 We understand how busy the day to day work environment is for Contact Center Decision Makers, so this free event gives  Read More...

Texas Ecommerce Summit
November 13, 2018 | Dallas, TX The Texas eCommerce Summit will host 250+ eCommerce and retail leaders from brands like Bootbarn, Hilton, JCPenny, Southwest Airlines, TGI Fridays, YETI Coolers and many more IC Summits brings together leaders in retail, e  Read More...



December 2018
Tech Tank Roundtable - Enhancing Customer Engagement – Trends for 2019 and Beyond
- Presented by CRMXchange
Register December 4, 1:00pm Eastern Presented by: NICE inContact, NICE  This roundtable explores the most effective ways to provide your customers with expanded capability to resolve any issues on their own first, then seamlessly move to other channels.  Join industry experts as they discuss and displa  Read More...

Future Branches 2018
December 3 5, 2018 | Austin, TX The Conference for Branch & Retail Banking Innovators Future Branches is the only conference that explores how leading financial institutions are revamping retail banking technology, retooling front line associates, and creating the branch and  Read More...

8th Learning & Development World Congress 2018
4–7 December 2018 | Hong Kong The #1 Event for L&D Leaders is coming to Hong Kong     20+ Global Learning & Development Case Studies & Expert Discussions 90% Director Level and Above 2 Main Conference Days + 6 In  Read More...

Big Data & AI Asia 2018
4 5 December 2018 | Suntec Singapore Convention & Exhibition Centre Save 45% (Super Early Bird Offer) – Only 100 all access conference passes available at the Super Early Bird rate. Offer Valid till September 30th only. Register Now Big Data  Read More...

CX Digital Customer Experience BFSI
04 05 December, 2018 | London, UK Digital CX Transformation Financial Services will focus on every aspect of Digital CX strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital  Read More...