Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
April 2019
Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
Join this webcast for a fascinating inside look at emerging solutions that significantly impact contact center operations.  Read More...

Successfully Increase Agent Workflow Effectiveness - A How-To Guide
- Presented by nVoq
Agents remain the best way to address complex customer interactions. Rather than focusing on RPAs and bots that replace agents, look for opportunities where automaton can leverage your “human capital”.  Read More...

Digital Travel APAC 2019
Digital Travel APAC 2019 | Resorts World Sentosa, Singapore (8 Sentosa Gateway, 098269)  Digital Travel Summit is APAC’s leading digital event for eCommerce, Digital Marketing and Customer Experience leaders in travel.  Learn how to take your digital, eCommerce and customer experience  Read More...

Talkdesk CX Tour 2019 - April
- Presented by Talkdesk
CX Tour 2019 San Francisco April 4th  Dallas April 16th,  Chicago April 18th We’re bringing the Talkdesk CX Tour to a city near you because we know that your top priority is ensuring that you have the right people, processes  Read More...

Design Thinking 2019
April 16 18, 2019 | Austin, Texas In an age of constant disruption, Design Thinking offers leaders, executives, and practitioners alike an avenue to drive sustainability, growth, and relevance as experiences transform. This year, Design Thinking 2019 addresses challenges around driving  Read More...

ISG CX-UX Summit
April 17th 18th, 2019 | San Francisco Marriott Union Square, CA   YOUR CUSTOMERS WANT A GREAT EXPERIENCE, ARE YOU GIVING IT TO THEM? Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction  Read More...

Customer Experience Management in Telecoms World Summit 2019
25 26 April 2019 | Goodwood Park Hotel, Singapore   Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the  Read More...



May 2019
The Perfect Pair - Quality & Analytics in your Contact Center
- Presented by NICE inContact
Register May 2, 1:00pm EST Presented by: Lauren Comer, NICE inContact You may be familiar with quality management (QM), and your contact center might have a quality program in place today. But what if you’re still not getting the results you desire?  What’s all the hype about using analytics to drive q  Read More...

Roundtable - Strategies for Creating Effective Customer Experience
- Presented by CRMXchange
Register Thursday, May 9, 2019 1:00 pm Presented by CRMXchange Join this webcast to hear the most effective strategies for delivering the consistently excellent experience demanded by today’s customer? Our panel offers expertise and provides step by step guidance to deliver a personalized experience.   Read More...

Quality Monitoring Strategies Reimagined
- Presented by NICE Systems
Register May 23, 1:00 PM Eastern Presented by Lauren Maschio, Product Marketing Manager, Quality Management, NICE A 2019 ICMI quality management benchmark survey reveals that 65% of quality programs remain highly manual and there is a lack of resources to impact contact center performance. This webinar wi  Read More...

Talkdesk CX Tour 2019 - May
- Presented by Talkdesk
CX Tour 2019 NYC  May 16th,  Washington DC May 21,  Atlanta May 23,  Salt Lake City May 30 We’re bringing the Talkdesk CX Tour to a city near you because we know that your top priority is ensuring that you  Read More...

Analytics & AI in Travel North America
March 14 15, 2019 · Hilton Parc 55, San Francisco The largest travel AI, analytics, pricing and digital marketing event in North America is bringing together over 350 airlines, hoteliers and OTAs on March 14 15, 2019 in San Francisco.  Read More...

CX Utilities Forum
14th – 15th May, 2019 | London We're bringing together Europe's CX experts from leading utilities companies, regulators and suppliers to discuss best practice strategies for improving culture, brand, engagement, loyalty, retention and reputation. Directors and Heads of CX, Marketing, Loyalty, Transformation  Read More...

2019 Loyalty Expo
May 20 22 | Sheraton Charlotte Hotel, Charlotte, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your  Read More...



June 2019
AI and RPA – Transforming Customer Service- Tech Tank
- Presented by CRMXchange
Register June 4th , 1:00pm Eastern Presented by NICE and Jacada AI solutions capable of understanding natural language and messaging applications provide your customers with timely, accurate answers and employ machine learning to help deliver more rapid responses that can effectively resolve an expanding   Read More...

Customer Service Summit West 2019
June 3 – 4, 2019 | San Diego, CA   The Customer Service Summit West (June 3 4, San Diego) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide  Read More...

Talkdesk CX Tour 2019 - June
- Presented by Talkdesk
CX Tour 2019 June London UK June 6th We’re bringing the Talkdesk CX Tour to a city near you because we know that your top priority is ensuring that you have the right people, processes and technologies in place to  Read More...

Savage Marketing 2019
12 13 Jun 2019 | Theater de Meervaart, Amsterdam Netherlands    Unleash your marketing superpowers at Savage Marketing 2019  a place to learn, share, and network. This is not your average marketing event. It's where the mightiest marketers and digital leaders come  Read More...

7th Maximizing Non-Aeronautical Revenue Summit 2019
18 – 21 June 2019 | Singapore  LEADING 7TH MAXIMIZING NON AERONAUTICAL REVENUE SUMMIT TAKES PLACE THIS JUNE 2019 IN SINGAPORE   With an average of 44% of global airports’ revenues deriving from the non aeronautical sector and its increasing  Read More...

eTail Europe 2019
18 19 June, 2019 | Queen Elizabeth II Conference Centre, London Europe's Omnichannel & Retail eCommerce Conference eTail is the only event where you have the opportunity to learn and network with an incredible group of 80+ senior level retail  Read More...

TechNOVA Connected Customer 2019
20 June 2019 | The Crystal, London  In the midst of the customer centric revolution, industries are being fundamentally disrupted.   At Connected Customer 2019, we’ve ripped up the rule book on what customer conferences should be. When Amazon revolutionised e  Read More...



July 2019
Cyber Security Summit 2019
July 10 12, 2019 | Gurney’s Newport Resort & Marina, Newport, RI 15% discount CRMCSS2019 Opal’s Cyber Security Summit brings together professionals with varied viewpoints on cybersecurity issues to hear from experts, learn about trends and discuss actionable solutions. Those attending  Read More...

The Digital Insurance Summit 2019
July 15 16, 2019 | Westin Chicago River North The Digital Insurance Summit is the only forum bringing together insurance companies, agencies, brokers and insurtechs to discuss digital transformation and emerging technologies that help acquire and better serve your customers.  Read More...

Future Branches Boston
July 23 24, 2019 | Boston Marriott Long Wharf, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. We will explore how leading financial institutions are revamping retail banking  Read More...



August 2019
eTail Boston 2019
August 19 22, 2019 The Sheraton, Boston eTail is where the top minds at America's most successful retailers meet and learn. Find the most disruptive content, designed to help you optimize the profits. No commercials. No egos. We cut out  Read More...



October 2019
The Customer Service Summit NYC
October 23 24 | New York City The Customer Service Summit (Oct 23 24, NYC) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide you seamlessly into the future  Read More...