Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
November 2019
Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do?
- Presented by NICE Nexidia
Register November 19th, 1:00pm Eastern Presented by: Michele Carlson, Sr Product Marketing Manager, NICE Nexidia and Kristie O’Donnell, Director of Solution Architecture, NICE Nexidia You may have heard of Predictive Behavioral Routing (PBR) but might not be aware of all the powerful benefits it can b  Read More...

Loyalty360’s Customer Expo 2019
November 11 13 | Indianapolis Loyalty360’s Customer Expo will focus on all aspects of the customer journey, including an exploration of crucial audiences both internal and external. Through a robust slate of best in class speakers and interactive discussions, actionable  Read More...

Connected Insurance USA
November 20 – 21, 2019|Radisson Blu Aqua Hotel|Chicago, USA Connected Insurance USA is the premier gathering for insurance leaders Providing you with strategies to transform each core pillar of Product Development, Innovative Tech and Customer Engagement to deliver what the  Read More...

The 4th Passenger Loyalty China Summit
28 29 November 2019 | Shanghai China Passenger Loyalty China Summit is a series of annual summits which provides a wonderful platform for the loyalty experts from airlines, airports, hotels, OTAs, car rental and travel related companies etc., financial service  Read More...



December 2019
Smooth Customer Journey – Predictions for 2020 and Beyond
- Presented by CrmXchange
Register December 5th, 1:00 pm Eastern Presented by NICE and RingCentral This roundtable explores the most effective methods of providing your clients’ customers with expanded capabilities to use self-service to resolve any issues on their own, then seamlessly move to other channels when necessary. A p  Read More...

The Biometrics Win-Win - How Leading Brands Are Beating Fraud While Improving CX
- Presented by Nuance
December 10, 2pm Eastern Presented by: Nuance While organizations have taken countless measures to strengthen the security of their online resources, fraudsters have begun to eye a far more appealing and lucrative target: the contact center. It’s what Gartner calls “an epicenter of vulnerability.”  From  Read More...

That Was Easy - 5 Ways to Simplify Your Workforce Management
- Presented by Verint® Systems
Register December 12 1:00pm Eastern Presented by Kelly Koelliker, Director, Content Marketing, Verint Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.   Read More...

Intelligent Automation Week Nashville
December 2 – 5, 2019 | Nashville, TN Join us at our partner event Intelligent Automation Week Nashville taking place December 2 – 5, 2019 They are the leading event this winter in Robotic Process Automation, Machine Learning, Cognitive Technologies  Read More...



January 2020
CEM in Telecoms Global Summit
27 29 January 2020 | London, United Kingdom The CEM in Telecoms Global Summit is back for its 15th year, bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest  Read More...



February 2020
3rd Customer Experience Management for Airports Summit 2020
ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW LEVEL Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding lengthy queues, repetitive and redundant  Read More...