Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
September 2021
Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents
- Presented by CrmXchange
During this hour you will hear best practices how and when to bring AI, chat, virtual agents, and live agents together to provide an optimal experience for your customers.  Read More...

Making the Contact Center More Efficient
- Presented by EvaluAgent
As a CX leader, you have a huge opportunity to instill useful, inspiring performance improvement opportunities in your contact center. By providing training where needed, you can enable your team leads and agents to be the best customer services team they can be.  Read More...

Future of Virtual Contact Centre
What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre.  Read More...



October 2021
Automated Quality Management - Easing Work-from-Home Pain
- Presented by Verint® Systems
Managing today’s contact center workforce with a mix of in-office, WFH and hybrid agents comes with a new set of challenges. Now more than ever, supervisors need full visibility into agent activities and the ability to quickly impact the quality of interactions.  Read More...

How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
- Presented by Sharpen
Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.   Read More...

Best Practices October – Reduce Agent and Customer Effort
- Presented by CrmXchange
Customer effort reduction, along with customer effort score is a longstanding objective of many organizations. One important part of effort reduction and improving your customer effort score is about the interactions and relationships your customers have with your agents.  Read More...

CX Exchange for Banking, Financial Services and Insurance
We are delighted to inform you that the 8th annual CX Exchange for Banking, Financial Services and Insurance is back, in person, on the 12th and 13th October 2021!
  Read More...

5th Edition Strategic Account Management Conference
This conference is a cross-industry platform that discusses latest challenges of strategic account management and how to optimise business growth and profitability by driving business resilience and building successful client partnerships.  Read More...

5th Annual Design Thinking Summit
Join Luxatia International and global executives as we return for our 5th Annual Design Thinking Summit in Berlin, Germany  Read More...

Loyalty360’s Loyalty Expo
Presented by Loyalty360, the association for customer loyalty, Loyalty Expo will provide the knowledge and best practices necessary to guide your team and brand on your customer loyalty journey. Join the top event where attendees learn from the best-in-class brand leaders, technologists, and service providers you need in a rapidly evolving customer loyalty landscape.
  Read More...

The B2B eCommerce Show Online ANZ
At The B2B eCommerce Show, leaders of local and international experience will demonstrate how to transform digital purchasing to exceed customer expectations, and deliver value to tomorrow’s customer.  Read More...



December 2021
Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service
- Presented by CrmXchange
Organizations are struggling with the correct tools, strategies, coaching and monitoring for WFH agents. Join as our panelists will help you understand what is required for a hybrid workforce.  Read More...

Intelligent Automation Week
Intelligent Automation is back in person with the latest thought leaders for a packed agenda!  Read More...

Future Branches Austin 2021
At this year’s Future Branches, we are focusing on current themes such as the massive transformation that banks and credits unions are going through, appealing to a customer that wants their bank to seamlessly fit into their life  Read More...



May 2022
The Customer Show
Australia's Biggest Gathering Across the Entire Customer Experience Ecosystem  Read More...