Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
March 2026
Enterprise Connect 2026
Enterprise Connect is where innovation meets opportunity. As the premier event for next-gen communication systems, we bring together independent expertise, hands-on access to cutting-edge technologies, and a vibrant community of professionals.  Read More...
Customer Contact Week ANZ 2026
Now in its 11th year, CCW ANZ 2026 explores The Future of Contact: Seamless, Intelligent, and Deeply Human.  Read More...
Winning Workforce Strategies 2026 - Enhance, Engage, Succeed
Winning Workforce Strategies is designed to help you build a stronger, more agile operation by focusing on what matters most: your people.  Read More...
4th BPO Confex and Awards 2026
Gain Skills Business Media is organizing the 4th BPO Confex & Awards 2026 – Bangalore Chapter. This platform will bring together BPO executives, operations heads, technology innovators, and service leaders to exchange forward-looking insights, explore emerging solutions, and honor excellence across categories that are shaping the future of the BPO industry.  Read More...


April 2026
The Director’s Cut - Aligning Four Perspectives in Today’s Complex Contact Center
- Presented by CrmXchange
 In this webcast, we’re taking that same cinematic approach… the “set” is your contact center. As narratives unfold, we’ll spotlight where priorities collide, where expectations drift, and where opportunities are hiding in plain sight.  Read More...
Customer Service and Experience West 2026
Join senior CX, service, and digital leaders to tackle real-world barriers, share practical solutions, and build the frameworks that will define customer experience beyond 2026.  Read More...
Customer Experience Live Show Middle East 2026
This premier conference will empower enterprises to leverage AI and enhance their customer experience strategies.  Read More...


May 2026
Forecasting in an AI-Driven World
- Presented by Solid Rock Consulting
 Learn how to predict demand, capacity, and performance when both humans and AI share the workload.  Read More...
Bringing the Back Office to the Front of the CX
- Presented by NiCE
 This session highlights how modern WFM brings clarity, predictability, and oversight to back office work that has traditionally been hard to track, measure, and manage — improving the enterprise’s throughput, accuracy, and employee experience.  Read More...


June 2026
Customer Experience Live Show Asia 2026 - Singapore
The Customer Experience Live Show Asia helps organisations develop a strong CX strategy in the age of hyper-personalisation by leveraging AI, intelligent analytics and operational efficiency, all the way from product design to delivery.  Read More...
Customer Experience Live Show South Europe 2026
The Customer Experience Live Show South Europe is a premier conference that will empower enterprises to explore the best strategies and solutions.  Read More...
Verint Engage26
The Verint Engage 2026 conference is your chance to access world class sessions, product deep dives, and direct engagement with Verint experts and CX leaders from around the globe.
   Read More...


July 2026
Scheduling for Hybrid Teams
- Presented by Solid Rock Consulting
 Designing flexible, dynamic schedules that support humans, bots, and automated workflows.  Read More...
Customer Experience Live Show UK 2026
The Customer Experience Live Show UK captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences.  Read More...
Customer Experience Live Show Asia 2026 - Malaysia
Customer Experience Live Show Asia, Malaysia helps organisations develop a strong CX strategy in the age of hyper-personalisation, by leveraging AI, intelligent analytics and operational efficiency, all the way from product design to delivery.  Read More...


August 2026
Customer Experience Live Show Australia 2026
Customer Experience Live Show Australia is dedicated to helping you explore, and leverage the best CX strategies and solutions for your business.  Read More...


September 2026
CX Travel & Hospitality Exchange
CX Travel & Hospitality Exchange is an invitation-only, peer-to-peer forum designed for senior CX, guest experience, loyalty, and digital leaders across travel, hospitality, and leisure brands.  Read More...
CX BFSI Exchange Europe
CX BFSI Exchange Europe is a brand new, invitation-only, peer-to-peer forum designed for senior CX, customer service, digital, and transformation leaders across banking, financial services, and insurance.  Read More...
CX Retail Exchange USA
CX Retail Exchange USA is an invitation-only, peer-to-peer forum designed for senior CX, CS, and digital leaders responsible for customer experience, digital, ecommerce, and omnichannel strategy.  Read More...