Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
January 2022
How Empowering Customers Empowers and Retains Agents
- Presented by NICE CXone
With the great resignation, many employees say they’re leaving due to burn out and being unappreciated. Many employees had some time to think harder about what makes them happy and “what they want to do when they grow up”.  Read More...

9th Contact Centres Asia Summit 2022
This special summit explores new innovative strategies through digitalization and upskilling your workforce to provide the best customer experience and stay ahead of the pandemic environment.  Read More...



February 2022
How to Provide a Great Customer Experience during the Labor Shortage
- Presented by Verint® Systems
As hiring and retaining employees becomes a greater challenge, the gap between your workforce capacity and your customer needs is widening.  Read More...

Delivering World-Class Multilingual Customer Support - Finding the Right Approach for Your Company
- Presented by Language IO
As customer service leaders head into 2022, they are looking for innovative ways to deliver personalized experiences to a complex, multilingual customer base.  Read More...

Preparing for the Future of Workforce Management
- Presented by CrmXchange
Workforce Management solutions have been around for over 30 years and digital channels such as chat and email have been around for over 20 years. There is a renewed interest in seeking WFM solutions that solve the WFM challenges of managing “digital channels”.  Read More...

5th Edition Strategic Account Management Conference
This conference is a cross-industry platform that discusses latest challenges of strategic account management and how to optimise business growth and profitability by driving business resilience and building successful client partnerships.  Read More...



March 2022
Shared Services and Outsourcing Week North America
Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community.  Read More...



April 2022
eTail Europe 2022
eTail is designed to help you increase the profits from your online business. You’ll get interactive action-packed strategies, peer to peer conversations, and connections with top minds at Europe’s most successful and innovative retailers. Return to your office with hundreds of strategic takeaways (in only two days) with no commercials and no fluff. Leave the exhibition experience behind and join the eTail community at eTail Europe.  Read More...

Insurance AI and Innovative Tech USA 2022
As technology transforms the industry, lead the revolution yourself. The window to redefine your insurance company is narrow, and it’s happening now. The industry is being inundated with the latest technology and overwhelmed with never ending data, leaving carriers struggling to future-proof their tech ecosystems and tap into the potential of data.  Read More...



May 2022
The Customer Show
Australia's Biggest Gathering Across the Entire Customer Experience Ecosystem  Read More...



June 2022
Customer Contact Week Vegas 2022 - The World’s Largest Customer Contact Event
The World’s Largest Customer Contact Event! CCW is the #1 event to attend in 2022 and the only event this year featuring 200+ industry exhibitors,  Read More...