Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
August 2025
Turning Insight into Action - Pilot Flying J’s CX Transformation Story
- Presented by Verint and Five9
 Join us for a behind-the-scenes look at how Pilot Flying J transformed its customer experience from manual to an insight-driven, high-performing operation—powered by Verint and Five9.  Read More...
Best Practices - Workforce Strategy - Optimization and Engagement
- Presented by CrmXchange
 In today’s customer-driven landscape, delivering actionable insights is key to transforming call center operations from reactive support hubs into proactive engines of efficiency and customer satisfaction.  Read More...
Contact Centre Show Asia 2025
This two-day event will highlight the tools and technologies enabling contact centres to thrive in diverse and rapidly evolving markets.  Read More...
Customer Experience Live Show Asia 2025
The Customer Experience Live Show Asia helps organisations develop a strong CX strategy in the age of hyper-personalisation, by leveraging intelligent analytics and operational efficiency, all the way from product design to delivery.  Read More...


September 2025
Roundtable– Megatrends to Watch for in 2026 and Beyond
- Presented by CrmXchange
 The panel covers a variety of topics on the most important contact center trends to follow.  Read More...
Hearing What Matters - Unlocking Value Through Customer Conversations
- Presented by NiCE
 Hear how KeyBank is using insights from everyday conversations to shape smarter products, streamline processes, and boost performance across the business.  Read More...
Managing in Real-Time - Enhancing Performance through Intraday Management
- Presented by Solid Rock Consulting
 Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.  Read More...
16th Annual CCW Asia 2025
Join the 16th annual CCW Asia 2025 to collaborate with Asia’s top contact centre, customer service, and CX professionals, and gain actionable insights to transform engagement and deliver proactive, human-centred service.  Read More...
12th DCX Confex & Awards 2025
10th September 2025 | The Westin Mumbai Garden City This conference will delve into vital areas such as customer centric digital transformation, omnichannel experience strategies, personalization at scale, AI driven CX, and effective customer loyalty programs. This event will feature engaging  Read More...


October 2025
Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement
- Presented by CrmXchange
 In this session, we’ll explore how to move beyond metrics—transforming Quality and Workforce Engagement Management into powerful drivers of customer satisfaction, employee empowerment, and business success.  Read More...


November 2025
Future Branches Austin 2025
The role of the branch is evolving. While more customers handle everyday banking online, branches are becoming high-value spaces for deeper engagement, financial guidance, and relationship-building.  Read More...
Customer Experience Live Show Africa 2025
The Customer Experience Live Show Africa 2025 is dedicated to helping you explore, and leverage the best CX strategies and solutions for your business.  Read More...