Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
September 2023
Seamless Customer Experience - Combining AI, Virtual Agents and Live Agents
- Presented by CrmXchange
 In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive.  Read More...
Gamification Unleashed - Engaging Minds, Achieving Goals
- Presented by NICE
 Gamification, the fusion of game elements into non-game contexts, has reshaped engagement strategies. Join us as we examine gamification's core concepts, explore best practices for successful implementation, and delve into a compelling case study showcasing tangible results.  Read More...
How to Unlock the Power of Back Office Operations
- Presented by Servion
 If you are looking to improve CX and reduce costs, take a look at your back-office support functions. While modern contact centers have agents and managers who are empowered with real-time tools to monitor and improve performance, the back-office is still struggling with manual work, complex processes, and legacy systems limit access to data.  Read More...
eTail Canada 2023
eTail is a two day retreat designed to help you increase the profits from your business.  Read More...


October 2023
Biggest Contact Center and Customer Service Challenges and How to Turn them Around
- Presented by CrmXchange
 This roundtable will address the top issues impacting customer service department expectations, providing valuable insights on how to meet and exceed customer demands in a dynamic business landscape.   Read More...
3 Ways AI and Humans Can Create Better Customer Experience
- Presented by NICE
 Contact centers are already applying the power of AI to transform how they deliver customer experiences via data driven CX that enables seamless, personalized, and often predictive levels of service.  Read More...
From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management
- Presented by NICE
 Consumer expectations, touchpoints, and needs are at an all-time high. As a result, CX operations, software, and silos are at a tipping point of complexity and capability to grow. Do you have what it takes to engage with customers in the way they prefer?  Read More...
DTX Europe 2023
DTX brings together creative minds, technical experts and the latest tools needed to drive change and generate value across today’s organisations.  Read More...


November 2023
2nd Annual CX & Loyalty Summit MENA
In line with the ever-transforming enhancement of the genuine customer experience, the 2nd Annual CX & Loyalty Summit MENA this year’s primary focus involves engaging in cross-platform discussions on the latest innovations within commerce, through increased brand loyalty, and transformation of the CX arena as a whole.  Read More...
Reuters Events: Customer Service & Experience East 2023
Customer Service & Experience East 2023 brings together 300+ CCOs and senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines.  Read More...
Reuters Events: Strategic Marketing NYC 2023
Strategic Marketing 2023 is the global platform to inspire and empower marketing leaders – map the digital DNA of your consumer, foster brand loyalty and community, and unlock innovation.  Read More...
6th Edition Strategic Account Management Conference
Build strong and sustainable relationships with clients while increasing profitability and revenue  Read More...
CX Asia Week 2023
Inflationary pressures and market uncertainties are forcing businesses to focus on cost-cutting measures. From workforce cuts to process overhaul, it is now business critical to focus on re-evaluating processes, workflows and technology investments.  Read More...
World Communication Awards
The prestigious and highly anticipated World Communication Awards is back for its 25th silver anniversary!  Read More...
Global Digital Transformation and Customer Experience Summit
Generate value for your business by embedding digital DNA and expediting your company’s successful transformation with Conferenzia World‘s Global Digital Transformation and Customer Experience Summit 2023 in Amsterdam.  Read More...


December 2023
Best Practices – Reduce Agent and Customer Effort
- Presented by CrmXchange
 In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.  Read More...