Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

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Webcasts 
Conferences and Exhibitions 
May 2020
Cocktails and Contact Centers – A Live Chat
- Presented by CrmXchange
Join us for a discussion with Kristyn Emenecker, A Leading Voice in CX and Contact Center Industry, on how to work with customers while dealing with issues we've never had to deal with before.  Read More...

Cocktails and Contact Centers – A Live Chat - Part II
- Presented by CrmXchange
Join us for a second discussion with Kristyn Emenecker, A Leading Voice in CX and Contact Center Industry, on how to work with customers while dealing with issues we've never had to deal with before.  Read More...

Inspire an Engaged, Informed & Productive Call Center During Times of Change
- Presented by NICE
With business continuity and crisis mode becoming the new norm as we all weather the turbulence and uncertainty of the COVID-19 storm – it is imperative to maintain service consistency, process efficiency, and to keep your remote agents engaged and on-target. Join this webcast to explore how intelligent attended automation can help your contact center.  Read More...

Mobile Support in a Work at Home World
- Presented by UJET
Register Date: May 27, 10am Pacific/ I:00pm Eastern Presented by: Joshua Mazgelis, Solutions Consultant, UJET In less than 1 hour we will show  you how to take customer support to the next level with tools that help you meet your customers where they are. In this age of tools like What’sApp and Facebook M  Read More...

Best Forecasting Methods in the 21st Century
- Presented by Genesys
It’s very common to find contact centers driving their forecasting process through manual efforts built in and around Excel. However, if you are starting to get frustrated with Excel, and looking for a simplified and more accurate planning process, join us to discover what’s possible and learn how automated forecasting plays a role in preserving business continuity.  Read More...



June 2020
Ensuring Business Continuity and Success in Remote Contact Center Model - Panel Discussion
- Presented by NICE inContact
Join us to learn how to restore service continuity, service excellence and establish financial stability as you move to this new normal.   Read More...

7th Annual Customer Experience Show Middle East
17 18 June 2020 | Dubai, United Arab Emirates The 7th Annual Customer Experience Middle East Show is the #1 CX conference, backed by the CX Network an intelligence powerhouse with an outreach of over 25 million globally, attended by  Read More...

eTail Europe
23 – 24 June, 2020 | Queen Elizabeth II Conference Centre, London   eTail Europe is designed to give you in the moment, immediate eCommerce tactics and the changing physical store strategy behind it, for instant ROI you can’t get anywhere  Read More...

Insurance Nexis Connected Claims USA Summit
June 24th 25th, 2020|McCormick Place|Chicago, USA In an age of rapidly rising customer expectations and disruption, there is only one clear path to success harness technology to deliver world class customer experience, unlock new efficiencies and achieve higher profitability. Join  Read More...



July 2020
Best Practices for Workforce Optimization
- Presented by CrmXchange
This roundtable will discuss best practices and actionable insight that can help optimize the call center.
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Technology Fatigue in the Digital Workplace
- Presented by Genesys
There’s an abundance of digital tools available in the workplace today.  How do you ensure that your employees are positioned for success? Most companies strive to improve employee experience while not impacting their productivity. During this session, we will discuss the impact of digital tools on the employee.  Read More...



August 2020
Setting Performance Goals and Scorecards
- Presented by Sharpen
In this session, we’ll look deeply at the attributes of an effective scorecard. First by defining the attributes of a single great contact and then by developing the appropriate statistics to cleanly measure agent performance. We’ll also discuss how to use math modeling and sensitivity analyses to help determine the best among several competing goals. 
 
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September 2020
Future Branches Boston 2020
September 1 2, 2020 |The Westin Copley Place, Boston, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. You’ll explore how leading financial institutions are revamping retail banking technology,  Read More...

Call and Contact Centre Expo London

Rescheduled from March 2020

15 & 16 September | Excel, London The Call & Contact Centre Expo is the industry’s leading exhibition showcasing the latest and most effective technologies, strategies and advancements  Read More...

Loyalty Expo 2020
September 28-30, 2020 | Charlotte, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers  Read More...

UC Expo 2020

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October 2020
Building Great “What-If” Models and the Resulting Analyses for the CEO
- Presented by Sharpen
Over the years we’ve discussed the importance of building contact center models that are provably accurate. Accuracy is important. Inaccurate models result in cost overages or service failures. In this session, we’ll discuss a new method for using your Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model.   Read More...

ICMI CC Expo
October12-15, 2020 | Sheraton, Dallas, TX   You Have Goals for 2020. ICMI Contact Center Expo Will Help You Achieve Them, Faster. Change and innovation is happening in the contact center at warp speed. At the same time,  Read More...

Telecoms World Asia 2020
RESCHEDULED FROM MARCH 2020 Conference Date: 28 - 29 October, 2020 Venue: Centara Grand Bangkok Convention Centre at CentralWorld, Bangkok, Thailand Website Telecoms World Asia is a platform where the industry’s leaders can meet, exchange ideas and discuss strategies that will set the course fo  Read More...