Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
January 2019
Meet Your 2019 Goals for AI and Analytics
- Presented by Verint® Systems
Register January 15, 1:00 Eastern Presented by: Verint While most organizations agree that analytics and AI are crucial to their business, many face challenges in getting started and achieving their goals. Whether your goal is to cut costs, improve processes, reduce churn, or something else, make 2019   Read More...

Top Customer Experience Trends for 2019
- Presented by HGS
January 22, 2019, 11:00 AM EST Featured Expert: Annette Franz, Founder and CEO, CX Journey  Hands down our most popular webinar of the year, the annual HGS forecast of CX trends is a must attend event! Featuring special guest Annette Franz, founder and CEO of CX Journey, we’ll unpack the disruption impa  Read More...

Avoiding the Perils of Metric Mismanagement
- Presented by Talkdesk
Register January 24th, 1:00 pm Eastern Presented by Justin Robbins Senior Manager, Content Marketing, Talkdesk What are the most important metrics in your contact center? More importantly, are those metrics the most effective way to define and measure your team’s progress towards success? If you have ev  Read More...

Customer Engagement 2019 — Top Trends, Predictions and Priorities
- Presented by Nuance and Featuring Guest Speaker Ian Jacobs from Forrester Research
Register Tuesday, January 29, 2018 / 10am PT, 1pm ET The potential of AI for customer engagement gives hope of ramping up automation, enriching business insights, streamlining processes, augmenting agents, and making customers lives a whole lot better and organizations a lot more efficient. But the pac  Read More...

2nd Customer Experience Management for Airports Summit 2019
28 – 31 January 2019 | Singapore  ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW LEVEL Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding  Read More...

6th Annual Strategic Internal Communications
January 29 31, 2019 | San Francisco, CA The Advanced Learning Institute’s 6th Annual Strategic Internal Communications Conference, January 29 31 in San Francisco is designed to help you utilize emerging tools and trends to increase employee engagement, foster collaboration,  Read More...



February 2019
Roundtable - Preparing for the Future of Workforce Management
- Presented by CRMXchange
Register Thursday, February 7th 1:00 pm EST Presented by: CRMXchange Without the right tools in place to meet staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve service levels whi  Read More...

Smart Agent Assistant - Intelligent Automation with a Human Touch from within the Agent’s Desktop
- Presented by Jacada
 

Chief Customer Officers and Influencers - USA
February 5 6 2019 | Grand Hyatt Buckhead, Atlanta, GA Disrupt the Competition by Leading the Customer Centric Revolution   Customer centricity has never been more important. Customers and clients can change providers with the click of a button or  Read More...

8th Annual Internal Communications and Situational Messaging
20 21 February 2019 | New Orleans, LA   This premier marcus evans event will bring together the foremost leaders in Internal Communications from leading Fortune 500 companies to explore the latest tools and tactics leveraged in deploying the right  Read More...

4th annual Customer Experience Conference - Engaging Journeys, Real Results
February 26th | London Discover how 28 customer experience directors including Virgin, Santander, John Lewis, Samsung and Sky are developing customer centric internal cultures, embracing new technologies, AI and chatbots, conquering rising expectations and activating the latest customer insights at  Read More...

Internal Branding and Employee Experience
February 26 28, 2019 | Austin, TX  The Advanced Learning Institute’s Internal Branding & Employee Experience Conference, February 26 28, 2019 in Austin, TX is designed to help you strengthen corporate culture, engage employees at all levels, align your internal brand  Read More...



March 2019
Best Practices in Analytics and Business Intelligence
- Presented by CRMXchange
Register March 7th, 1:00 Eastern Presentations from NICE and CallMiner Leveraging analytics and business intelligence offer a distinctive opportunity to create a competitive advantage.  This roundtable explores best practices and proven strategies enabling organizations of all sizes to archive consiste  Read More...

e-Tail Asia 2019
05 07 March 2018|Sheraton Towers, Singapore    Transforming Asian eCommerce and Digital Marketing. Together.    The eCommerce and Digital Marketing event for Asia’s Leading Retail Innovators    eTail Asia  is the destination event for large, established e retailers to share best practice, challenge  Read More...

AI: Driving CX Transformation
25 26 Mar 2019 | Dubai, United Arab Emirates   This conference shows companies how to provide a seamless customer journey and experience with the added ingredient of AI. As a platform, it will connect the major industry players of the  Read More...

Next Generation Customer Experience 2019
March 25 27, 2019 |Palm Springs, CA    Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you  Read More...

Call & Contact Centre Expo
27 28 March | ExCeL, London The Call & Contact Centre Expo is Europe’s leading event for customer engagement professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques, innovations and strategies they  Read More...

CCW Executive Exchange
March 31 – April 02, 2019 | Eden Roc   South Beach, Miami Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation only event built for today's most senior CX  Read More...



April 2019
Digital Travel APAC 2019
Digital Travel APAC 2019 | Resorts World Sentosa, Singapore (8 Sentosa Gateway, 098269)  Digital Travel Summit is APAC’s leading digital event for eCommerce, Digital Marketing and Customer Experience leaders in travel.  Learn how to take your digital, eCommerce and customer experience  Read More...

Design Thinking 2019
April 16 18, 2019 | Austin, Texas In an age of constant disruption, Design Thinking offers leaders, executives, and practitioners alike an avenue to drive sustainability, growth, and relevance as experiences transform. This year, Design Thinking 2019 addresses challenges around driving  Read More...

Customer Experience Management in Telecoms World Summit 2019
25 26 April 2019 | Goodwood Park Hotel, Singapore   Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the  Read More...



May 2019
Analytics & AI in Travel North America
March 14 15, 2019 · Hilton Parc 55, San Francisco The largest travel AI, analytics, pricing and digital marketing event in North America is bringing together over 350 airlines, hoteliers and OTAs on March 14 15, 2019 in San Francisco.  Read More...

2019 Loyalty Expo
May 20 22 | Sheraton Charlotte Hotel, Charlotte, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your  Read More...



June 2019
Customer Service Summit West - San Diego
June 3 – 4, 2019 | San Diego, CA   The Customer Service Summit West (June 3 4, San Diego) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose built to guide  Read More...