Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Conferences and Exhibitions 
December 2022
Stay One Step Ahead and Find Out What’s Next in CX
- Presented by NICE CXone
Would you like to see what your future business looks like? Industry leaders will share their stories and successes and help you meet your customers’ needs and stay one step ahead!  Read More...

Best Practice Roundtable - Reduce Agent and Customer Effort
- Presented by CrmXchange
This panel will discuss how making it easier for your agents results in happier customers.  Read More...

Future Branches Austin
Join us in Austin for 3 days of action-packed stories from speakers of different sized institutions, conversations and connections with the top minds in retail banking, and immersive learning opportunities.  Read More...

January 2023
Fixing Your Contact Center WFM and Workforce Challenges
- Presented by CrmXchange
Join us as we discuss the top workforce related issues for contact centers.  Read More...

Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold
- Presented by NICE CXone
Most customers want self-service and prefer to engage via digital channels (like chat).  You can be there when and where your customers need you -  including when they engage directly with your agents.  Read More...

March 2023
Shared Services and Outsourcing Week 2023 - SSOW 2023
Shared Services and Outsourcing Week 2023 (SSOW 2023), taking place March 20 – 23, 2023 at the Rosen Shingle Creek Orlando, is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to  Read More...

May 2023
The Customer Show Australia
As the ONLY Exhibition in Australia connecting every CX professional under the one roof, join us at The Customer Show as we spearhead customer transformation like never before.  Read More...

Insurance Tech & Innovation Conference
 This is your chance to hear from 30+ insurance technology experts to share their latest strategies, insights, solutions, and innovations to drive your insurance transformation journey!   Read More...