Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
March 2023
Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right
- Presented by Verint® Systems
 As we look at the third year of data from Verint’s comprehensive Engagement Capacity Gap (ECG) research report, we know that the rise of interaction numbers combined with stagnant or shrinking budgets create a gap in the ability to provide a superior customer experience.  Read More...
How to Make WFM Work Better
- Presented by NICE
 WFM is viewed as a necessary evil, but there are ways to make it more helpful.  Read More...
Shared Services and Outsourcing Week 2023 - SSOW 2023
Shared Services and Outsourcing Week 2023 (SSOW 2023), taking place March 20 – 23, 2023 at the Rosen Shingle Creek Orlando, is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to  Read More...
Enterprise Connect Orlando
Whether it’s your Contact Center, Unified Communications, A/V, or Security and Compliance, your enterprise’s collaboration needs have never been more critical or in flux. Now is the time to make sure your plans address the needs of your business today and scale for the future.    Read More...
The Customer Show Asia 2023 – Mega Expo
The Customer Show Asia will be Asia’s #1 mega expo for the region’s Customer Experience community  Read More...


April 2023
Insights! Data! Action! The Magic Behind Full-Organization CX Success
- Presented by Verint® Systems
 Are you leveraging Voice of the Customer programs across the enterprise to move insights into action? The future of customer engagement requires organizations to prioritize customer experience at scale.  Read More...
Helpful AI – A Better Way for a Better Experience
- Presented by NICE
 AI is the new frontier. But what does it mean to put AI to work for customer experiences? It’s not enough to simply add AI to your solutions stack; it’s going to take a thoughtful, considered approach to succeed.  Read More...
Do More with Less in a Turbulent Economy
- Presented by NICE
 Times are tough, and contact centers are being asked to be creative and find ways to “do more with less.” Executives are committed to delivering a great customer experience (CX), but are also looking for new ways to improve productivity, reduce costs, and enhance agent engagement.  Read More...
Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO
- Presented by NICE
 With all the web pages, bots, and digital channels you have today, why are so many customers looking to bypass bots, skip over web resources, and still need to contact a live agent?   Read More...
Global Digital Transformation & Customer Experience Summit
Digital transformation is a permanent state of evolution which is forcing companies to change their business models and adapt to the new market reality. Moving your company forward in the wake of the post-pandemic era has now become more essential than ever.  Read More...
eTail UK 2023
eTail is where the top minds in retail meet, collaborate and learn about what's disrupting the industry today and what'll change tomorrow  Read More...
Call & Contact Center Expo Las Vegas
The Call & Center Expo US is one of the foremost events worldwide when it comes to business intelligence and customer engagement. The two-day event will offer invaluable opportunities to increase your knowledge of the market through engaging keynotes, panel debates, and other exhibitions.  Read More...


May 2023
Digital Insurance Summit 2023
Digital Insurance Summit 2023, the premier conference for insurance professionals looking to stay ahead of the latest trends in the digital landscape.  Read More...
The Customer Show Australia
As the ONLY Exhibition in Australia connecting every CX professional under the one roof, join us at The Customer Show as we spearhead customer transformation like never before.  Read More...
2023 Loyalty Expo
Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference.  Read More...
Reuters Events: Customer Service & Experience 2023
Reuters Events: Customer Service & Experience 2023 brings together leaders from the world’s most influential brands to set a new standard for service & experience.  Read More...
Customer Contact Week DACH Europe Exchange 2023
22 23 May 2023 | Hamburg  Read More...
Insurance Tech & Innovation Conference
 This is your chance to hear from 30+ insurance technology experts to share their latest strategies, insights, solutions, and innovations to drive your insurance transformation journey!   Read More...


June 2023
Customer Contact Week Asia 2023 – Conference
CCW Asia is the region’s leading customer contact event, bringing together leading customer service and operations professionals to transform customer contact through intelligent technology, workforce transformation and customer insights.  Read More...