Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
May 2022
How to Enhance Customer and Agent Engagement in 2022 and Beyond
- Presented by Verint® Systems
Organizations are evolving to address new challenges in 2022 but the Engagement Capacity Gap™ still exists.  Read More...

How to Transform the Customer Experience with a Design-led Agent Experience
- Presented by 8x8
Join this conversation about the importance of design-led, workflow-focused agent experiences and the impact on the future of CX.  Read More...

The Customer Show
Australia's Biggest Gathering Across the Entire Customer Experience Ecosystem  Read More...

Digital Insurance Summit
Digital Insurance Summit is the only conference bringing together digital innovators from insurance companies, agencies, brokers, and insurtechs to discuss strategies to acquire and better serve your customers.  Read More...

9th Contact Centres Asia Summit 2022
This special summit explores new innovative strategies through digitalization and upskilling your workforce to provide the best customer experience and stay ahead of the pandemic environment.  Read More...



June 2022
How to Mitigate the Risk of Defects and Failures in your CX
- Presented by Cyara
Delivering a great customer experience is no simple task. Business needs and customer expectations are ever changing, and the underlying technology is complex. Making sure it all works seamlessly is paramount to your success.  Read More...

E3 CX Conference 2022
7 9 June | Riyadh, Saudi Arabia Following a successful virtual inauguration in 2020, The E3 CX Conference returns for its second edition this 7 9 June  live and in person in Riyadh, Saudi Arabia. Showcasing regional and international CX  Read More...

Customer Contact Week Vegas 2022 - The World’s Largest Customer Contact Event
The World’s Largest Customer Contact Event! CCW is the #1 event to attend in 2022 and the only event this year featuring 200+ industry exhibitors,  Read More...

The CX Transformation Summit
22 June 2022 | Nairobi The CX Transformation Summit will unveil and breakdown new CX trends and challenges and future digital progression that will help you out beat your competition and lead as a customer first organization. The summit also  Read More...



July 2022
Best Practice Roundtable - The Future of Workforce Optimization
- Presented by CrmXchange
To best optimize your workforce, companies need to combine WFM, Quality Management and other call center tools into one console to oversee call center performance.  Read More...

Future Branches Boston 2022
July 12 13, 2022 | Westin Copley Place, Boston, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. We will explore how leading financial institutions are revamping retail banking  Read More...

9th Annual Strategic Internal Communications - East
Share your biggest internal communications challenges, strategize solutions, and benchmark best practices with your peers.  Read More...

CXFS and NGCX
Since 2011, our CX events have brought together thousands of senior level customer experience executives to discuss the latest in design, innovation, culture, and strategy.  Read More...



August 2022
Customer Service and CX Megatrends for 2023
- Presented by CrmXchange
Are you curious about the most important trends for 2023? Join our panel as we cover a variety of topics that will change customer interactions.   Read More...