Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

Webcasts

Conferences and Exhibitions

December 2025

Best Practices – Reduce Agent and Customer Effort
- Presented by CrmXchange
This panel will discuss how making it easier for your agents results in happier customers. Read More...

Better Together - How Agentic AI Transforms Your CX Strategies
- Presented by NiCE
See how AI and humans together are reshaping customer service with faster resolutions, seamless collaboration, and more meaningful connections. Read More...

January 2026

The AI Plus Human Workforce - an introduction
- Presented by Solid Rock Consulting
Understanding the new blended workforce and what leaders must prepare for now. Read More...

February 2026

Preparing for the Future of WFM
- Presented by CrmXchange
Explore how modern Workforce Management is evolving to meet challenges head on, empowering organizations with smarter tools to optimize staffing, boost efficiency, and deliver exceptional customer experiences. Read More...

May 2026

Forecasting in an AI-Driven World
- Presented by Solid Rock Consulting
Learn how to predict demand, capacity, and performance when both humans and AI share the workload. Read More...

July 2026

Scheduling for Hybrid Teams
- Presented by Solid Rock Consulting
Designing flexible, dynamic schedules that support humans, bots, and automated workflows. Read More...