Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
April 2021
Sometimes your customers want to help themselves – let them!
- Presented by NICE inContact
Despite the many challenges businesses have faced in the past year, customers still expect you to deliver high-quality customer service.  Read More...

How to Crack the Customer Engagement Data Challenge
- Presented by Verint® Systems
Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.  Read More...

How to Empower Transformation with AI & Analytics
- Presented by Verint® Systems
Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.  Read More...

Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect
- Presented by Amazon Connect
 

CX Champions Online Mexico
April 6 8 | Online Mexico  Read More...

Marketing Leaders 2021 Conference
April 6 7 |Virtual UAE The 2 days Marketing Leaders 2021 conference will share some key studies and takeaways on brand reputation in digital age, post pandemic marketing strategies, digital marketing trends, responding to customer expectation and enhancing CX, agile  Read More...

ICMI Contact Center Expo: A Digital Experience
April 20 21 | Virtual Event Well, we finally closed the book on 2020 < collective sigh > And although we’re not quite out of the woods yet, we’re looking at the challenges of 2021 with hope and optimism. Some  Read More...



May 2021
How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
- Presented by Sharpen
Register May 6th, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies In this webcast, we discuss a series of important business questions. How do we know whether our agents are performing well? Are they gaming our metrics?  Read More...



June 2021
2nd Edition MarketsandMarkets Design Thinking- BFSI Virtual Summit
16th – 17th June 2021 | Virtual Event Technology, digitization, and globalization are disrupting conventional business models. The design and customer experience functions are witnessing an exponential shift. Design Thinking helps enable the integration of technology with a human centered  Read More...



August 2021
Who Are Our Customers - What is Their Behavior?
- Presented by Sharpen
Register August 12, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies Nobody surveys customers like the contact center industry does. But do they really serve their purpose? Do we really know what they are experiencing? D  Read More...



October 2021
How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
- Presented by Sharpen
Register October 14th , 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a   Read More...