Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Conferences and Exhibitions 
July 2021
Best Practices - The Future of Workforce Optimization
- Presented by CrmXchange
This panel will discuss best practices and actionable insights that can help optimize the contact center.  Read More...

Generational Alphabet Soup - The Recipe to Support an Inter-Generational Contact Center
- Presented by Playvox
Join us for a discussion on how to use the multigenerational aspect of your team not as a source of heartburn but as a source of delight.  Read More...

Getting Digital CX Right - How Knowing Your Customer Helps Make Your CX Memorable
- Presented by NICE CXone
The customer experience is the main competitive differentiator in most if not all markets today. Consumers have more voice and more choice than ever before.  Read More...

AWS Contact Center Day
Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professionals are accelerating the rate of innovation with automation, personalization, and unique customer experiences.  Read More...

August 2021
CX Megatrends to Watch in 2022
- Presented by CrmXchange
Learn about the most important trends for 2022. Join our panel as we cover a variety of topics from Analytics, AI, cloud, Digital, and Voice.  Read More...

Customizing your Metrics - How to Measure what your Customers are Experiencing
- Presented by Sharpen
Just about all contact center platforms provide reports and metrics.  However, most modern  platforms allow you to also customize performance metrics and reports that are most relevant to you.   Read More...

Analyst Webinar - The Total Economic Impact™ of Verint
- Presented by Verint® Systems
The pace of digital transformation has been so fast, organizations are challenged to choose which new innovations and automation technologies to invest in. What’s the ROI of these new solutions?  Read More...

September 2021
Future of Virtual Contact Centre
What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre.  Read More...

October 2021
How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
- Presented by Sharpen
Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.   Read More...

CX Exchange for Banking, Financial Services and Insurance
We are delighted to inform you that the 8th annual CX Exchange for Banking, Financial Services and Insurance is back, in person, on the 12th and 13th October 2021!

5th Annual Design Thinking Summit
Join Luxatia International and global executives as we return for our 5th Annual Design Thinking Summit in Berlin, Germany  Read More...