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Managing in Real-Time - Enhancing Performance through Intraday Management

Presented By: Solid Rock Consulting

Date: Wednesday, September 17, 1pm EST

Presented by: Juanita Coley, CEO of Solid Rock Consulting

About the Webcast

Even the best forecasts and schedules need real-time adjustments to maintain operational efficiency. In this session, we’ll cover the key components of effective intraday management, from monitoring performance in real-time to making proactive staffing adjustments. Discover how to improve adherence, reduce service disruptions, and ensure your team remains agile in an ever-changing environment.

Join the session and get a free copy of WFM: Go Beyond.*

*Shipping not included.

About the Presenters

Juanita Coley, CEO and Founder, Solid Rock Consulting

With over 14 years of industry experience, Juanita has become a Contact Center & WFM trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita brings new efficiencies and optimizations to corporations and household brand. In 2018, she published her first book “The Corporate Playbook” and in 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities.