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Managing in Real-Time - Enhancing Performance through Intraday Management
Live Date: September 17, 2025. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Juanita Coley, CEO of Solid Rock Consulting
About the Webcast
Even the best forecasts and schedules need real-time
adjustments to maintain operational efficiency. In this session, we’ll cover
the key components of effective intraday management, from monitoring
performance in real-time to making proactive staffing adjustments. Discover how
to improve adherence, reduce service disruptions, and ensure your team remains
agile in an ever-changing environment.
Join the session and get a free copy of WFM: Go Beyond.*
*Shipping not included.
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of
industry experience, Juanita has become a Contact Center & WFM trainer,
speaker and facilitator. Coupling her talent and experience with her skillset
and passion, Juanita brings new efficiencies and optimizations to corporations
and household brand. In 2018, she published her first book “The Corporate
Playbook” and in 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the
C.E.O. plan, a program designed to provide resources on leadership, tech and
workforce management opportunities.