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Chat and Virtual Agents

Digital solutions strengthen the customer experience.  Virtual Agents / chatbots are computer generated, animated, artificial intelligence virtual character serves as an online customer service representative. It leads a intelligent conversation with users, responds to their questions and performs adequate non-verbal behavior.

 


CRMX Preferred Vendor

Five9 Virtual Contact Center by Five9

Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.

CRMX Preferred Vendor

Genesys PureEngage by Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

CRMX Preferred Vendor

IVR by West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

CRMX Preferred Vendor

NICE inContact CXone by NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by the leading industry analyst firms, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

CRMX Preferred Vendor

Nuance Communications, Inc. by Nuance Communications, Inc.

Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.
CRMX Preferred Vendor

Proactive Notifications by West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

CRMX Preferred Vendor

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

CRMX Preferred Vendor

V-Person Live Chat™ by Creative Virtual

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.

CRMX Preferred Vendor

V-Person™ by Creative Virtual

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.

CRMX Preferred Vendor

V-Portal™ by Creative Virtual

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.

AI Process Automation for Enterprise Business Communication by Dynamic AI Inc

“According to Forbes 85% of business communication is repetitive, time consuming, costly but imperative for enterprise success. Therefore we have developed an AI Process Automation for Enterprise Business Communication (support, supply chain, HR, finance,...) via Slack/Teams/Skype that automates Communication and Databases for enterprise customers/employees to save time, cost and boost customer/employee satisfaction.”

Why we are different

State of the Art for automation companies was the static anthology approach which needs human interaction to grow with companies over time for helping them to automate business processes.

We go one step further ⇒ We dynamically automate up to 80% of business processes in real-time. Our patented genetic coding system enables continuous learning with constant improvement in quality and accuracy of automation.

AnswerIQ AI Solution for Customer Support by AnswerIQ

AnswerIQ is an intelligent automation platform that delivers customer-oriented AI solutions to reduce the strain on your support team while enabling agents to focus on high-value support requests.

AnswerIQ’s unique approach to intelligent automation has helped progressive companies reduce inbound ticket volume by as much as 30%, significantly reduce average handle time, and expedite first contact response. From front-end deflection tools to back-end agent assist solutions, AnswerIQ delivers the only end-to-end AI toolkit available today.

Cloud-based software by QContact

A complete, cloud based communication platform that brings all your calls, texts, web chats, emails and social media interactions into one single interface. QContact is a complete omni-channel inbound, self-service, outbound, all-in one unified interface system for contact centers.

Digital Customer Service Platform by Helpshift

Helpshift’s next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email and messenger app channels. Helpshift’s innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context and allows humans and automations to work together to solve problems faster. The Helpshift platform embeds knowledge and AI to let customer service organizations best utilize a mix of automated service, self-service and human-assisted service. Serving over 450 businesses worldwide, including Xfinity Home, Microsoft, Tencent and Supercell, Helpshift is headquartered in San Francisco, with offices around the globe.

Edify Huddle by Edify

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.

Soprano Connect by Soprano Design

Soprano brings over 25 years of experience with enterprise-level secure messaging to each of our clients. Soprano solutions are uniquely engineered for both enterprise and government customer opportunities, through strategic partnerships with 13 Mobile Network Operators in 4 major global regions. Today, over 25 Global Fortune 500 companies trust Soprano with their mission-critical messaging applications every year. Soprano is headquartered in Sydney, Australia with regional offices in Europe, North America, South America, New Zealand and Southeast Asia.

TDC Bridge Intelligent Messaging Platform by TEN DIGIT Communications LLC

TEN DIGIT modernizes business communications for teams and contact centers by enabling business landlines to work like smartphones using its patented platform, TDC BRIDGE. The platform provides a better customer experience, higher agent satisfaction and an increase in productivity through ‘Intelligent Messaging’TM – resulting in Smarter ConversationsTM with your business.

TDC enables business teams to communicate more effectively with smartphone-enabled customers – using text, voice, link/photo sharing capabilities resident on any generic smartphone.

Teckst by Teckst

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull the SMS messages along with those from other chat providers directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.

Started in 2014, today Teckst powers messaging for leading brands across a variety of industries, including ESPN, The New York Mets, Lyft, T-Mobile, and Chanel. Check out Teckst today at teckst.com, or email sales@teckst.com to get more information.

Teneo by Artificial Solutions

Artificial Solutions is the leading specialist in enterprise-strength Conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Designed for the global enterprise, the company’s advanced conversational AI platform, Teneo, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 35 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.

Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for [...]