Language Services and Language Interpretation

Telephone interpretation aids call centers in accommodating a diverse population. Offering services, general information or guidance on how to use a product are just a few of the services call centers and customer support lines provide. Despite the diversity in languages spoken in America, many of these call centers do not offer their services in languages other than English. The organizations below will assist in enhancing your customers’ experience.

CRMX Preferred Vendor

Verint Channel Automation by Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

“Soundboard Software” | Call Adapt Suite by Call Adapt

Call Adapt is a contact center software development company specializing in digital soundboard technology and custom call center solutions. Our team has 20+ years in software development, call center management and soundboard technology.

Our mission is simple. We are committed to providing the most cost-efficient, customizable calling solution in our industry. Our motto of “each call is the perfect call” is also the way we treat our clients.

Customer service is our top priority while building a relationship with integrity and ethics. We are here to help increase your revenue, while allowing YOU to customize your solution and steer the ship.

Visit www.calladapt.com for more information.

AnswerIQ AI Solution for Customer Support by AnswerIQ

AnswerIQ is an intelligent automation platform that delivers customer-oriented AI solutions to reduce the strain on your support team while enabling agents to focus on high-value support requests.

AnswerIQ’s unique approach to intelligent automation has helped progressive companies reduce inbound ticket volume by as much as 30%, significantly reduce average handle time, and expedite first contact response. From front-end deflection tools to back-end agent assist solutions, AnswerIQ delivers the only end-to-end AI toolkit available today.

Capacity by Capacity

Capacity is an AI-powered customer experience and support automation company that helps organizations improve service delivery, reduce operational costs, and scale support across channels.

The company brings together conversational AI, knowledge retrieval, and workflow automation into a unified platform that connects systems, data, and teams. This approach enables organizations to centralize access to information, automate repetitive work, and deliver consistent experiences for both customers and employees.

Capacity supports a wide range of use cases, including customer support, contact center operations, and internal knowledge management. The platform integrates with existing systems such as CRMs, contact center platforms, and enterprise knowledge bases.

Used by organizations across industries including retail, healthcare, and financial services, Capacity helps teams operate more efficiently while improving response times and overall customer [...]

Cloud Contact Center by West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

Contact Center to Cloud Migration by Cloudlinx

Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.

With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.

Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.

Through our strategic partnerships with the [...]

eGain by eGain

Inbenta by Inbenta

Intelligent Virtual Agent (IVR) by Nu Echo

Nu Echo is a recognized leader in speech recognition, natural language processing/machine learning, conversational UI/UX & IVR.

Our mission is to create exceptional customer experiences with intelligent automation and most recent technologies.

We provide intelligent conversational automation solutions that work collaboratively with your people to elevate your customer experience.

IVR by West Corporation

Lionbridge by Lionbridge

Mobile Application Development by App Maisters Inc

App Maisters Inc. is an ISO-certified digital transformation company based in Houston, Texas, with over 10 years of experience delivering expert services in mobile and web app development, AI/ML, SharePoint, cloud consulting, and cybersecurity. With over 400 clients worldwide, including federal and state agencies, Fortune 500 companies, top universities, and leading healthcare organizations, we're trusted for building secure, scalable, and user-friendly solutions. Focused on innovation and a client-first mindset, we partner with organizations to help them modernize, grow, and lead through technology.