eGain

About eGain

eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

About eGain

  • Virtual CallBack
    • Multi Channel Virtual Callback
  • Social Media
    • Social Media Community
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • Unified Comminications
  • WEB Capability
    • Web Chat Capability
    • Web Co-browsing/screen sharing
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
  • Analtyics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Customer Journey mapping
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
  • Workforce Optimizaton Suite
    • Workforce Optimizaton Suite
  • Quality Monitoring
    • Efficiency in filling out forms
    • Integrated Reporting
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Customer Support Ticket Management
    • Knowledge Management
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration

Directory Categories

  • Performance Management
  • Customer Experience Feedback and Analysis
  • Multichannel Call Center Software
  • Language Services and Language Interpretation
  • Social Media - Social CRM
  • Workforce Optimization