eGain

About eGain

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com

 

About eGain

  • Virtual CallBack
    • Multi Channel Virtual Callback
  • Social Media
    • Social Media Community
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • Unified Comminications
  • WEB Capability
    • Web Chat Capability
    • Web Co-browsing/screen sharing
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
  • Analtyics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Customer Journey mapping
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
  • Workforce Optimizaton Suite
    • Workforce Optimizaton Suite
  • Quality Monitoring
    • Efficiency in filling out forms
    • Integrated Reporting
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Customer Support Ticket Management
    • Knowledge Management
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration

Directory Categories

  • Performance Management
  • Customer Experience Feedback and Analysis
  • Multichannel Call Center Software
  • Language Services and Language Interpretation
  • Social Media - Social CRM
  • Workforce Optimization