eGain
About eGain
eGain customer engagement solutions deliver digital transformation
for leading brands – powered by virtual assistance, AI, knowledge, and
analytics. Our comprehensive
suite of applications help
clients deliver memorable, digital-first customer experiences in an omnichannel
world. To find out more about eGain, visit http://www.egain.com
About eGain
- Virtual CallBack
- Multi Channel Virtual Callback
- Multi-channel - Omni Channel
- Unified contact channels
- Unified blending
- Unified Administration
- Unified Routing
- Unified Reporting
- Unified Comminications
- WEB Capability
- Web Chat Capability
- Web Co-browsing/screen sharing
- Web Virtual Assistance
- Web Click-to-Call
- Web Self - Service
- Web Callback
- Analtyics
- Big Data Analytics
- Data Driven Design
- Voice of the Customer
- Survey Tools
- Web surveying
- Customer Journey mapping
- Performance Management
- Provide Performance Management Scorecard
- Compare employee performance against peers
- Workforce Optimizaton Suite
- Workforce Optimizaton Suite
- Quality Monitoring
- Efficiency in filling out forms
- Integrated Reporting
- Compliance monitoring
- Language Capabilities
- Multi Language Capabilities
- Other
- Customer Support Ticket Management
- Knowledge Management
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- SugarCRM Integration
- Front and Back Office Integration