Privacy Statement



We take your privacy very seriously and only use your information to administer your account and provide services requested from us.

Following is the privacy statement for Cyber M@rketing Services' web pages CrmXchange and Virtual Conferences.

Information Collection and Use

In the course of downloading white papers or other information collateral, or while completing contact forms on our site, we will require you to provide personal information (e.g., your name, phone number, email address, employer, job title, general areas of interest, etc.). We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not be able complete the relevant contact form. It's important that you understand there is no requirement by law for you to provide CrmXchange with your personal details – the information you share with us is entirely voluntary.

If, at any time, you provide CrmXchange with personal details about another person, you expressly represent and warrant that you received that person's explicit written consent to provide such details to CrmXchange.

If a user chooses to register on, or,  they can elect to give their contact information (such as name and email address). This information is used to determine the demographics of the site, for notification of events on the site, and for special offers such as white papers, ebooks and webcast recordings from our sponsors.
By signing the registration for webcast and white papers, the user agrees to accept information from sponsors.  Sponsors may include but are not limited to the following: NICE, NICE CXone, Fonolo, Genesys, Verint, Calabrio, CallMiner, Jacada, TechSee, Sharpen, Talkdesk, Nuance, Ujet, AWS, Playvox, Group Elite, ShiftSmart, Cyara, RingCentral, 8x8, Language I/O.

We request information from the user on our order forms for training classes. Here a user must provide contact information (ie name and address) and financial information (ie credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Log Files

CrmXchange may collect information pertaining to your activity on our Website, including content that you create, information or advertisements that you have read, the web pages you visited, offers and Services that were of interest to you, the location of the computer and the Internet Protocol (IP) address through which you had access to the Website and more.  Additionally, CrmXchange may collect or use the assistance of third parties to collect and analyze anonymous, statistical or aggregative information related to your use of the Website (and if applicable, the Services offered thereon), including information related to your personal details and activities.  If you do not want us to track your IP address, please let us know by emailing

We will share aggregated demographic information with our partners and sponsors. When downloading a white paper or webcast recording we may ask for relevant contact information. 

CrmXchange uses cookies.  Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising
We may use the information we obtain from your use of our cookies for the following purposes:
1. to recognize your computer when you visit the website
2. to track you as you navigate the website, and to enable the use of any form facilities
3. to improve the website’s usability
4. to personalize the website for you, including targeting advertisements which may be of particular interest to you.

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

This web site contains links to other sites. Please be aware that we, Cyber M@rketing Services, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Cyber M@rketing Services will automatically send the friend an email advising them of events that take place on the site. The friend may contact Cyber M@rketing at both a web site and an email address to request the removal of this information from their database.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to  Where applicable, this GDPR Privacy Notice is intended to supplement, and not replace, our existing privacy policy).  If there are any conflicts between this GDPR Privacy Notice and our Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict.  If you have any questions about this notice or whether any of the following applies to you, please contact us at

Social Media

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.