CRM and CX Case Studies

CrmXchange has cultivated a well-regarded reputation as a leading online resource for the very latest industry information on best practices and customer relationship management.  Contact center vendors provide valuable information on strategies and software to further educate your staff and enhance your overall productivity.

 

Find ways to improve your own business operations. No matter what goals you are interested in accomplishing, you’ll find the ideas and tactics that you will be able to utilize for years to come.  Be sure to check back often as this directory is continuously being updated.

Focus Industry Title
Customer Experience Retail rue21 Gets Sales and Satisfaction Bump with a Data-Driven, Omnichannel CX Strategy
Customer Experience Travel Southwest Airlines Adds 'Virtual Hold' Capability to Improve Customer Service
IP Recording Financial Services Verint - Heritage Trust Federal Credit Union
Knowledge Management Health Care United Health Group Standardizes on Verint Knowledge Management Enterprise-Wide
Language Services Marketing Communications Solutions CJ Affiliate by Conversant and Language IO
Quality Management Financial Services Verint - Abbey, UK Leading Financial Services Provider
Quality Monitoring Communications Verint - WOWOW Communications Distributed Contact Centers In Japan
Quality Monitoring Financial Services Verint - AEGON Scottish Equitable
Quality Monitoring Physician Services Wisconsin Physician Services
Self Service Retail Morrisons Delivers a Self-Serve Contact Center in 8 Weeks on Amazon Connect
Speech Analytics Insurance Allianz Enhances Customer Experience with Verint
Speech Analytics Automotive AAA Washington
Technology Technology Capital One Contact Centers Innovate Faster Using Amazon Connect
Virtual Agent Travel Helping a Leading Travel Company During Unprecedented Times: A COVID-19 Response Success Story
Virtual Agent Financial Services Suncorp Improves Customer Engagement with Conversational User Interfaces
VoIP Insurance Impact 360 Success Story: LifeCare Assurance Company
Workforce Management Outsourcing Services Impact 360 Success Story: Scicom (MSC) Berhad
Workforce Management Outsourcing Services Impact 360 Success Story: Siemens Business Services (SBS)
Workforce Management Entertainment Impact 360 Success Story: Knology
Workforce Management Benefits Administration Impact 360 Partner Success Story: CONEXIS through NACR
Workforce Management Banking Impact 360 Success Story: Wells Fargo Bank
Workforce Management Publishing Verint Impact 360 Success Story: Navitor
Workforce Management Banking Verint Witness Actionable Solutions-ABN AMRO, N.A.
Workforce Management Banking Verint® Witness Actionable Solutions™ and American Savings Bank
Workforce Optimization Financial Lloyds TSB Asset Finance Division