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Using Amazon Connect, MetroPlusHealth Reaches Out to 80,000 At-Risk New Yorkers

Amazon Connect

Presented By: Amazon Connect



 

  • The Problem:
    MetroPlusHealth staff wanted to reach out proactively to the organization’s most vulnerable members to COVID-19 with resources that could help, but there was no way to contact tens of thousands of members quickly enough to address their urgent needs with traditional outreach methods like phone calls.

  • Solution:
    By using Amazon Connect, MetroPlusHealth reused automated interactions over and over to create chat flows.

  • Result:

    These chat flows allowed MetroPlusHealth to address the needs of over 80,000 members.

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