Executive Interviews

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• MJ Johnson, AVP
  — Presented By: CallMiner
  

  How Agentic AI Is Reshaping Customer Service. The customer experience industry is in a moment of rapid change. Artificial intelligence promises faster answers, smarter workflows, and more efficient operations, yet many organizations still struggle

• Melissa Solis, CEO
  — Presented By: Inbenta
  

  Sheri Greenhaus, Managing Partner of CrmXchange, sat down with Melissa Solis, CEO of Inbenta, to explore the personal journey, leadership philosophy, and strategic

• Talkdesk CMO Neville Letzerich
  — Presented By: Talkdesk
  

  Sheri Greenhau and  Talkdesk CMO Neville Letzerich explored how AI is reshaping customer experience across industries. Their conversation reveals where the market is headed — and what enterprises must do next.

• Rachel Lutz Guevara, Division Vice President of Trust and Safety
  — Presented By: TaskUs
  

  In this conversation, Sheri Greenhaus, CrmXchange, and Rachel Lutz Guevara, TaskUs explore the growing importance of mental health in customer experience roles, the proactive strategies TaskUs has developed to support frontline workers, and how emotional resilience training is becoming a key business performance driver.

• Barbara Dondiego, CEO
  — Presented By: AVOXI
  

  In this interview, Barbara Dondiego, CEO of AVOXI, speaks with Sheri Greenhaus, Managing Partner of CrmXchange, about AVOXI’s evolution from a managed services provider to a global leader in cloud based voice software solutions. Barbara shares insights into the company’s

• David Lawson, Co-Founder and CEO
  — Presented By: Call Simulator
  

  Sheri Greenhaus, CrmXchange, sits down with David Lawson, Call Simulator, to discuss the shifting dynamics of contact center training and the growing role of simulation in preparing agents for real-world scenarios.

• Collin Ehret, Ben Shakespeare, and Walker Scott
  — Presented By: Diabolocom
  

  Sheri Greenhaus, CrmXchange, sat down with Diabolocom to discuss the advantages of their proprietary AI solutions, emphasizing their focus on providing highly customizable, easy-to-integrate products that enhance customer service with real-time and post-call analysis.

• Reggie Scales, Global Head of Applications
  — Presented By: Vonage
  

  In this discussion, Sheri Greenhaus, CrmXchange, and Reggie Scales, Vonage, explore how Vonage is transforming customer communications by integrating UC, CC, and AI into a seamless, all-in-one platform.

• Rob McDougall, CEO
  — Presented By: Upstream Works
  

  Sheri Greenhaus, CrmXchange, sits down with Rob McDougall, CEO of Upstream Works, to discuss how the company has been helping businesses streamline customer interactions and enhance the agent experience for over 25 years.

• Crystal Miceli, Vice President, Head of Product and Industry Marketing
  — Presented By: Talkdesk
  

  In this conversation, Crystal shares insights on how Agentic AI is transforming customer interactions, improving efficiency, and enhancing agent productivity.

• Ray Naeini, CEO and Chairman
  — Presented By: EMERGE
  

  In this interview, Sheri Greenhaus, CrmXchange, sits down with Ray Naeini, EMERGE, to discuss how companies can provide exceptional customer service.

• Wayne Thornhill, CEO, and Simon Beck, CRO
  — Presented By: QStory
  

  In this insightful conversation, Sheri Greenhaus, CrmXchange, engages with Wayne Thornhill, CEO, and Simon Beck, CRO of QStory. They discuss the innovative capabilities of QStory, a tool designed to empower customer service agents and optimize scheduling using real-time data.

• Chris Wallace, Senior Vice President of Global Growth
  — Presented By: IntouchCX
  

  Sheri Greenhaus, CrmXchange, speaks with Chris Wallace, of IntouchCX, to discuss the Company's innovative strategies and technology solutions, from revolutionizing customer service to prioritizing employee well-being.

• Gaurav Passi, CEO
  — Presented By: Zingly.ai
  

  During their conversation, Gaurav Passi, Zingly, shares with Sheri Greenhaus, CrmXchange, how their innovative technology is reshaping customer engagement.

• Fabio Sattolo, Chief People and Technology Officer
  — Presented By: Covisian
  

  In this discussion, Sheri Greenhaus, CrmXchange, speaks with Fabio Sattolo, Covisian, to explore the challenges and innovations surrounding AI integration in customer service.

• Rebecca Jones, President
  — Presented By: Mosaicx
  

  In this interview, Sheri Greenhaus, CrmXchange, and Rebecca Jones, Mosaicx, explore the need for mental wellness support for agents and the evolving role of professionals in contact centers.

• Nikola Mrkšić, Co-founder and CEO
  — Presented By: PolyAI
  

  Sheri Greenhaus, CrmXchange, sat down with Nikola Mrkšić, Co-founder and CEO of PolyAI, to explore the transformative impact of voice AI on customer service.

• Rishi Rana, President
  — Presented By: Cyara
  

  In this interview, Sheri Greenhaus, CrmXchange, sat down with Rishi Rana, President of Cyara, to discuss Cyara’s innovative strategies for ensuring seamless interactions across global markets.

• Jim Nystrom, Chief Revenue Officer
  — Presented By: Nextiva
  

  In this engaging discussion, Sheri Greenhaus, Managing Partner, CrmXchange, and Jim Nystrom, CRO, Nextiva, delve into the dynamic world of contact centers, AI integration, and the transformative power of Nextiva's comprehensive solutions.

• Raj Balasundaram, VP
  — Presented By: Verint® Systems
  

  In this interview, Raj Balasundaram, VP at Verint, discusses the role of AI in enhancing customer experience, explores how AI components work together, addresses various customer challenges, and emphasizes the importance of domain expertise.

• Eric Griffing, Head of Growth
  — Presented By: Dashbot
  

  Sheri Greenhaus, CrmXchange, spoke with Eric Griffing, Head of Growth of Dashbot, a data platform, which offers insights from unstructured data in customer interactions, benefiting large organizations in various industries.

• Jonathan Hawkins, co-founder
  — Presented By: Anthrolytics
  

  Sheri Greenhaus, of CrmXchange, discussed Anthrolytics’ SaaS solution with Jonathan Hawkins, co-founder, Anthrolytics Ltd.

• Liam Martin, co-founder
  — Presented By: Time Doctor
  

  Sheri Greenhaus, Managing Partner at CrmXchange, had the opportunity to engage in a thought-provoking dialogue with Liam Martin, co-founder of Time Doctor.

• Gregg Antenen, co-founder and Executive Director
  — Presented By: Vistio
  

  Gregg Antenen, co-founder and Executive Director of Vistio, discusses their unique approach to call center optimization with Sheri Greenhaus, Managing Partner of CrmXchange.

• Rob Dwyer, VP, Customer Engagement and Robert Nolan, Creator and Product Architect
  — Presented By: Happitu
  

  Happitu primarily serves businesses with a focus on improving voice interactions, offering tools like Happyitu Guide, which aids agents in delivering consistent interactions, and Happyitu Vision, a speech analytics and sentiment analysis tool.

• Ken Madrigal, Senior Director
  — Presented By: Sprinklr
  

  In an interview with Sheri Greenhaus, Ken Madrigal, Senior Director at Sprinklr, discussed the unique capabilities of their customer experience management platform.

• Stephen McDonnell, President and CEO
  — Presented By: Wilmac
  

  Sheri Greenhaus, CrmXchange, sat down with Stephen McDonnell, President and CEO of Wilmac, a leading provider of Communications Recording and Customer Experience Solutions.

• Fabrice Martin, Chief Product Officer
  — Presented By: Qualtrics
  

  Sheri Greenhaus, CrmXchange, interviewed Fabrice Martin, Qualtrics’ Chief Product Officer. Fabrice discussed Qualtrics’ mission to help businesses become more human by providing the right technologies and insights. They focus on customer experience, employee experience, and market research.