Who We Are
Corporate Office: 5343 Paylor Lane, Suite 100, Lakewood Ranch, FL 34240
Established in 1995, CrmXchange has consistently been acknowledged as a leading online hub for the exchange of insights and knowledge concerning customer relationship management, CX, contact center, and customer service matters. Presently, the platform provides an extensive array of invaluable resources for CX professionals, including virtual conferences, whitepapers, interviews, live web events, and interactive roundtable discussions.
For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management, both as a contact center executive, successful consultant and managing partner of the premier CX website, CrmXchange.
As Director of Hart Hanks Telemarketing, Sheri oversaw the entire Hart Hanks call center operation. Her responsibilities included the company's critical sales and customer retention programs, hiring and training of agents, and the development of compensation programs. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this scripting database company.Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts. Following her corporate career Sheri founded Greenhaus Connection, a successful consulting firm specializing in the setting up of call centers and brokering of contract work for external sources.
In 1995 she and Larry Matte entered into a joint venture with TeleProfessional Magazine and launched the Tele-M@rket, a Web site devoted to contact centers (later renamed CrmXchange).
Sheri holds a BS degree from University of Connecticut and a Certificate Degree in Direct Marketing from New York University. She studied at the American Academy of Dramatic Arts in New York.