Who We Are
Corporate Office: 5343 Paylor Lane, Suite 100, Lakewood Ranch, FL 34240
Cyber M@rketing Services has focused on the implementation of marketing programs in the contact center and software industries.
Founded in 1995, CrmXchange has long been recognized as a premiere web destination for the exchange of information and ideas on customer relationship management, CX, contact center, and customer servic eissues. Today, the site offers a wide variety of resources for CX professionals. CrmXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CrmXchange understands the profound role online information can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CrmXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management, both as a contact center executive, successful consultant and managing partner of the premier CX website, CrmXchange.
As Director of Hart Hanks Telemarketing, Sheri oversaw the entire Hart Hanks call center operation. Her responsibilities included the company's critical sales and customer retention programs, hiring and training of agents, and the development of compensation programs. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this scripting database company.Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts. Following her corporate career Sheri founded Greenhaus Connection, a successful consulting firm specializing in the setting up of call centers and brokering of contract work for external sources.
In 1995 she and Larry Matte entered into a joint venture with TeleProfessional Magazine and launched the Tele-M@rket, a Web site devoted to contact centers (later renamed CrmXchange).
Sheri holds a BS degree from University of Connecticut and a Certificate Degree in Direct Marketing from New York University. She studied at the American Academy of Dramatic Arts in New York.