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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
Virtual Conferences
2025 SCHEDULE
The World Wide Clock: Check for the current time and date in your country.
April 22 – Roundtable - Fundamentals of Customer Service
June 24 – Training, Coaching, Workforce Engagement Roundtable
August 7 – Best Practices - Workforce Strategy - Optimization and Engagement
September 9 – Roundtable– Megatrends to Watch for in 2026 and Beyond
October 9 – Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement
December 10 – Best Practices – Reduce Agent and Customer Effort
January 7 – The AI Plus Human Workforce - an introduction
May 13 – Forecasting in an AI-Driven World
July 15 – Scheduling for Hybrid Teams