Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2023 SCHEDULE

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PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

July 11 – Roundtable - Best Practices in Workforce Optimization
– Presented By: CrmXchange
Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.

August 15 – Megatrends to Watch for in 2024 and Beyond
– Presented By: CrmXchange
The customer service landscape is constantly evolving, and with technological advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive. In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2024 and beyond.

2023 Roundtable Series

A webcast series hosted by CrmXchange

February 21 – Preparing for the Future of Workforce Management 2023

July 11 – Roundtable - Best Practices in Workforce Optimization

August 15 – Megatrends to Watch for in 2024 and Beyond