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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
Virtual Conferences
2020 SCHEDULE
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Register December 10, 1:00 Eastern Presented by: Plum Voice There’s a growing pressure to improve the security of payments involving contact center agents, particularly as PCI-DSS standards become stricter and as agents increasingly work at home. Achieving full PCI-DSS compliance across the contact cen
September 29 – AI Powered Analytics Drive Exceptional CX with Human and Digital Channels
October 13 – Empowering the Workforce and Maximizing Productivity
October 27 – Ensuring Compliance in the New Normal
March 5 – Attributes of Solid Contact Center Performance Metrics - and Attributes of Poor Ones
April 21 – Learn How to be Great - Helping Agents, Supervisors, and Execs Perform
August 13 – Performance Management, Contact Center Analytics, Goals and Scorecards
October 20 – Building Great “What-If” Models and the Resulting Analyses for the CEO
February 11 – Preparing for the Future of WFM
February 27 – Contact Center 101 - Learn and Play Jeopardy
July 7 – Best Practices for Workforce Optimization
August 11 – Best Practices - CX Megatrends to Watch in 2021
September 17 – Seamless Customer Experience - Combining AI, VA with Live Agents
October 15 – Best Practices and Tools for Work From Home and Hybrid Customer Service