Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby

2024 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
Nextiva October 29 – Mastering the Future - Strategies for Unified Customer Experience Management
– Presented By: Nextiva
This webcast will offer practical advice and actionable strategies for improving customer experience to stay ahead in a competitive market.
CrmXchange October 31 – Customer-Facing Self-Service Trends - Survey Results
– Presented By: CrmXchange
Discover insights from your peers as we explore the findings of a recent global study on Customer-Facing Self-Service Trends.
DMG Consulting LLC December 4 – Results from the AI and Gen AI Survey
– Presented By: DMG Consulting LLC
Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends.
CrmXchange December 18 – Roundtable - Reduce Agent and Customer Effort
– Presented By: CrmXchange
Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.

 

CrmXchange

2024 Roundtable Series

A webcast series hosted by CrmXchange

February 22 – Preparing for the Future of WFM

July 18 – Best Practices in Workforce Optimization

August 15 – Megatrends to Watch for in 2025 and Beyond

September 18 – Seamless Customer Experience - Combining AI, VA with Live Agents

October 16 – Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences

December 18 – Roundtable - Reduce Agent and Customer Effort