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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | PAST WEBCASTS | PAST PODCASTS | DEMO SHOWCASES
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CRMXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date. If you prefer, you can download podcasts in Mp3 format.
Virtual Conferences
2019 SCHEDULE
The World Wide Clock: Check for the current time and date in your country.
April 17 – Capacity Planning Overview
June 19 – Diving into Data and Forecasting
August 7 – Improving Capacity Planning - Models are Important
September 11 – Great Contact Center What-if Analyses
February 6 – Tech Tank - Preparing for the Future of Workforce Management
April 12 – Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank
June 14 – Artificial Intelligence in the Contact Center - Tech Tank
September 13 – Tech Tank – Analytics – Speech, Text, and AI
December 4 – Tech Tank Roundtable - Enhancing Customer Engagement – Trends for 2019 and Beyond
March 8 – Roundtable - Analytics and Business Intelligence
May 10 – Roundtable - Digital Customer Service - IVR, Chat, SMS and VA
July 12 – Roundtable: Best Practices in Workforce Management
August 9 – Best Practices - How to Deliver an Effortless Customer Experience
October 18 – Roundtable - Innovations and Trends in Customer Service