Contact Center Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2019 SCHEDULE

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February 11 – Preparing for the Future of WFM
– Presented By: CrmXchange

Date: Tuesday, February 11, 1:00pm Eastern. Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions.

2019 CRMX Webinar Series - Long to Short Workforce Planning

A webcast series hosted by Genesys

August 15 – Long and Short Term Forecasts and Weekly to Interval Staffing Requirements

October 17 – Workforce Planning in a Digital World

2019 Roundtable Series

A webcast series hosted by CrmXchange

March 7 – Roundtable - Best Practices in Analytics and Business Intelligence

May 9 – Roundtable - Strategies for Creating Effective Customer Experience

July 11 – Best Practices for Workforce Management

August 6 – Best Practices Discussion – How to Deliver an Effortless Customer Experience

October 3 – Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents