Customer Experience Webinars - Learn more about the latest CX trends

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Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2020 SCHEDULE

 

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CrmXchange February 11Preparing for the Future of WFM
– Presented By: CrmXchange

Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions. 

Calabrio February 20The Beginner’s Guide to Analytics
– Presented By: Calabrio

Join us to learn the basics of analytics and why it’s a trending topic in today’s intelligent contact centers. Robin Butterfield, QM and Analytics consultant, will tackle topics such as: * The differences between speech, text and desktop analytics * Details on different Analytics technologies, such as LVCSR, Phonetics and STT * The top 10 Analytics business use cases *

Calabrio March 12Unlock Customer-Centric Intelligence
– Presented By: Calabrio

Every organization aims to be customer-centric. It’s time to walk the talk. Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center. Join this live webinar to discover the latest and greatest Calabrio ONE features in analytics