Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2024 SCHEDULE

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PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

	August 15 – Megatrends to Watch for in 2025 and Beyond – Presented By: CrmXchange In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.
	August 20 – How to Measure Your CX Maturity Using the Five Compass Points of Success – Presented By: Nextiva
	September 10 – Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service – Presented By: NICE Learn why customers are excited about AI in CX and how businesses can leverage AI while still maintaining the human touch.
	September 18 – Seamless Customer Experience - Combining AI, VA with Live Agents – Presented By: CrmXchange In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.
	September 19 – Your Voice Matters - Results from the Workforce Engagement Survey – Presented By: CrmXchange Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management.
	October 16 – Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences – Presented By: CrmXchange Join the panel as we address the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.
	December 18 – Roundtable - Reduce Agent and Customer Effort – Presented By: CrmXchange Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.

2024 Roundtable Series

A webcast series hosted by CrmXchange

February 22 – Preparing for the Future of WFM

July 18 – Best Practices in Workforce Optimization

August 15 – Megatrends to Watch for in 2025 and Beyond

September 18 – Seamless Customer Experience - Combining AI, VA with Live Agents

October 16 – Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences

December 18 – Roundtable - Reduce Agent and Customer Effort