Customer Experience Webinars - Learn more about the latest CX trends


Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby



The World Wide Clock: Check for the current time and date in your country.

CrmXchange July 18Best Practices in Workforce Optimization
– Presented By: CrmXchange
Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.
CrmXchange August 15Megatrends to Watch for in 2025 and Beyond
– Presented By: CrmXchange
In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.
CrmXchange September 18Seamless Customer Experience - Combining AI, VA with Live Agents
– Presented By: CrmXchange
In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.
CrmXchange September 19Your Voice Matters - Results from the Workforce Engagement Survey
– Presented By: CrmXchange
Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management.
CrmXchange October 16Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences
– Presented By: CrmXchange
Join the panel as we address the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.
CrmXchange December 18Roundtable - Reduce Agent and Customer Effort
– Presented By: CrmXchange
Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.