Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2022 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
8x8 May 25How to Transform the Customer Experience with a Design-led Agent Experience
– Presented By: 8x8
Join this conversation about the importance of design-led, workflow-focused agent experiences and the impact on the future of CX.
Cyara June 15How to Mitigate the Risk of Defects and Failures in your CX
– Presented By: Cyara
Delivering a great customer experience is no simple task. Business needs and customer expectations are ever changing, and the underlying technology is complex. Making sure it all works seamlessly is paramount to your success.
CrmXchange July 12Best Practice Roundtable - The Future of Workforce Optimization
– Presented By: CrmXchange
To best optimize your workforce, companies need to combine WFM, Quality Management and other call center tools into one console to oversee call center performance.
CrmXchange August 11Customer Service and CX Megatrends for 2023
– Presented By: CrmXchange

Are you curious about the most important trends for 2023? Join our panel as we cover a variety of topics that will change customer interactions.