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December 16 – Better Together - How Agentic AI Transforms Your CX Strategies
– Presented By: NiCE
See how AI and humans together are reshaping customer service with faster resolutions, seamless collaboration, and more meaningful connections.
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January 7 – The AI Plus Human Workforce - an introduction
– Presented By: Solid Rock Consulting
Understanding the new blended workforce and what leaders must prepare for now.
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February 26 – Preparing for the Future of WFM
– Presented By: CrmXchange
Explore how modern Workforce Management is evolving to meet challenges head on, empowering organizations with smarter tools to optimize staffing, boost efficiency, and deliver exceptional customer experiences.
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May 13 – Forecasting in an AI-Driven World
– Presented By: Solid Rock Consulting
Learn how to predict demand, capacity, and performance when both humans and AI share the workload.
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July 15 – Scheduling for Hybrid Teams
– Presented By: Solid Rock Consulting
Designing flexible, dynamic schedules that support humans, bots, and automated workflows.
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