Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2022 SCHEDULE

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PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

	December 6 – Best Practice Roundtable - Reduce Agent and Customer Effort – Presented By: CrmXchange This panel will discuss how making it easier for your agents results in happier customers.
	January 17 – Fixing Your Contact Center WFM and Workforce Challenges – Presented By: CrmXchange Join us as we discuss the top workforce related issues for contact centers.
	January 19 – Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold – Presented By: NICE CXone Most customers want self-service and prefer to engage via digital channels (like chat). You can be there when and where your customers need you - including when they engage directly with your agents.

2022 Roundtable Series

A webcast series hosted by CrmXchange

February 24 – Preparing for the Future of Workforce Management

July 12 – Best Practice Roundtable - The Future of Workforce Optimization

August 11 – Customer Service and CX Megatrends for 2023

September 15 – Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents

October 13 – Best Practices - Contact Centers Biggest Challenges and How to Turn Them Around

December 6 – Best Practice Roundtable - Reduce Agent and Customer Effort