THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
The World Wide Clock: Check for the current time and date in your country.
This roundtable will address the top issues impacting
customer service department expectations, providing valuable insights on how to
meet and exceed customer demands in a dynamic business landscape.
February 21 – Preparing for the Future of Workforce Management 2023
July 11 – Roundtable - Best Practices in Workforce Optimization
August 15 – Megatrends to Watch for in 2024 and Beyond
September 12 – Seamless Customer Experience - Combining AI, Virtual Agents and Live Agents
October 10 – Biggest Contact Center and Customer Service Challenges and How to Turn them Around
December 5 – Best Practices – Reduce Agent and Customer Effort