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May 13 – Forecasting in an AI-Driven World
– Presented By: Solid Rock Consulting
Learn how to predict demand, capacity, and performance when both humans and AI share the workload.
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May 20 – Bringing the Back Office to the Front of the CX
– Presented By: NiCE
This session highlights how modern WFM brings clarity, predictability, and oversight to back office work that has traditionally been hard to track, measure, and manage — improving the enterprise’s throughput, accuracy, and employee experience.
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June 11 – Training, Coaching and Workforce Engagement
– Presented By: CrmXchange
This roundtable will discuss enhancing workplace dynamics through effective training, coaching and engagement strategies.
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July 15 – Scheduling for Hybrid Teams
– Presented By: Solid Rock Consulting
Designing flexible, dynamic schedules that support humans, bots, and automated workflows.
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