Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2024 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
CallMiner May 29Revolutionizing Modern Call Centers with Gamification
– Presented By: CallMiner
Are you ready to revolutionize your call center operations? It's time to ditch the mundane routines and embrace the power of gamification!
NICE June 20Winning CX Gold - How to Earn a “Perfect 10” on Every Interaction
– Presented By: NICE
This exclusive webinar explores how NICE CXone helps leading brands to deliver medal-worthy experiences.
CrmXchange July 18Best Practices in Workforce Optimization
– Presented By: CrmXchange
Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.
CrmXchange August 15Megatrends to Watch for in 2025 and Beyond
– Presented By: CrmXchange
In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.
CrmXchange September 18Seamless Customer Experience - Combining AI, VA with Live Agents
– Presented By: CrmXchange
In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.