Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby


2025 SCHEDULE

 

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CrmXchange September 9Roundtable– Megatrends to Watch for in 2026 and Beyond
– Presented By: CrmXchange
The panel covers a variety of topics on the most important contact center trends to follow.
NiCE September 16Hearing What Matters - Unlocking Enterprise Value Through Customer Conversations
– Presented By: NiCE
Hear how KeyBank is using insights from everyday conversations to shape smarter products, streamline processes, and boost performance across the business.
Solid Rock Consulting September 17Managing in Real-Time - Enhancing Performance through Intraday Management
– Presented By: Solid Rock Consulting
Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.
CrmXchange October 7Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement
– Presented By: CrmXchange
In this session, we’ll explore how to move beyond metrics—transforming Quality and Workforce Engagement Management into powerful drivers of customer satisfaction, employee empowerment, and business success.