Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2023 SCHEDULE

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PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

	October 10 – Biggest Contact Center and Customer Service Challenges and How to Turn them Around – Presented By: CrmXchange This roundtable will address the top issues impacting customer service department expectations, providing valuable insights on how to meet and exceed customer demands in a dynamic business landscape.
	October 12 – 3 Ways AI and Humans Can Create Better Customer Experience – Presented By: NICE Contact centers are already applying the power of AI to transform how they deliver customer experiences via data driven CX that enables seamless, personalized, and often predictive levels of service.
	October 25 – From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management – Presented By: NICE Consumer expectations, touchpoints, and needs are at an all-time high. As a result, CX operations, software, and silos are at a tipping point of complexity and capability to grow. Do you have what it takes to engage with customers in the way they prefer?
	December 5 – Best Practices – Reduce Agent and Customer Effort – Presented By: CrmXchange In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.

2023 Roundtable Series

A webcast series hosted by CrmXchange

February 21 – Preparing for the Future of Workforce Management 2023

July 11 – Roundtable - Best Practices in Workforce Optimization

August 15 – Megatrends to Watch for in 2024 and Beyond

September 12 – Seamless Customer Experience - Combining AI, Virtual Agents and Live Agents

October 10 – Biggest Contact Center and Customer Service Challenges and How to Turn them Around

December 5 – Best Practices – Reduce Agent and Customer Effort