Customer Experience Webinars - Learn more about the latest CX trends

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Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2021 SCHEDULE

 

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Verint® Systems April 27How to Empower Transformation with AI & Analytics
– Presented By: Verint® Systems

Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.

Amazon Connect April 28Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect
– Presented By: Amazon Connect
Sharpen May 6How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
– Presented By: Sharpen

Register May 6th, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies In this webcast, we discuss a series of important business questions. How do we know whether our agents are performing well? Are they gaming our metrics?

Language IO June 17The Self-Service Translation Struggle and How to Fix It
– Presented By: Language IO
Sharpen August 12Who Are Our Customers - What is Their Behavior?
– Presented By: Sharpen

Register August 12, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies Nobody surveys customers like the contact center industry does. But do they really serve their purpose? Do we really know what they are experiencing? D

Sharpen October 14How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
– Presented By: Sharpen

Register October 14th , 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Chief Experience Officer, Sharpen Technologies Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a