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April 4 – Insights! Data! Action! The Magic Behind Full-Organization CX Success
– Presented By: Verint® Systems
Are you leveraging Voice of the Customer programs across the
enterprise to move insights into action? The future of customer engagement requires
organizations to prioritize customer experience at scale.
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April 13 – Helpful AI – A Better Way for a Better Experience
– Presented By: NICE
AI is the new frontier. But what does it mean to put AI to work for customer experiences? It’s not enough to simply add AI to your solutions stack; it’s going to take a thoughtful, considered approach to succeed.
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April 18 – Do More with Less in a Turbulent Economy
– Presented By: NICE
Times are tough, and contact centers are being asked to be creative and find ways to “do more with
less.” Executives are committed to delivering a great customer experience (CX),
but are also looking for new ways to improve productivity, reduce costs, and
enhance agent engagement.
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April 25 – Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO
– Presented By: NICE
With all the web pages, bots, and digital channels you have
today, why are so many customers looking to bypass bots, skip over web resources,
and still need to contact a live agent?
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