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April 27 – How to Empower Transformation with AI & Analytics
– Presented By: Verint® Systems
Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.
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April 28 – Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect
– Presented By: Amazon Connect
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May 6 – How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
– Presented By: Sharpen
Register
May 6th, 1:00pm Eastern
Presented by: Ric Kosiba, Chief Data Scientist, and
Adam Settle, Chief Experience Officer, Sharpen Technologies
In this webcast, we discuss a series of important business questions. How do we know whether our agents are performing well? Are they gaming our metrics?
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June 17 – The Self-Service Translation Struggle and How to Fix It
– Presented By: Language IO
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August 12 – Who Are Our Customers - What is Their Behavior?
– Presented By: Sharpen
Register
August 12, 1:00pm Eastern
Presented by: Ric Kosiba, Chief Data Scientist, and
Adam Settle, Chief Experience Officer, Sharpen Technologies
Nobody surveys customers like the contact center industry does. But do they really serve their purpose? Do we really know what they are experiencing? D
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October 14 – How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
– Presented By: Sharpen
Register
October 14th , 1:00pm Eastern
Presented by: Ric Kosiba, Chief Data Scientist, and
Adam Settle, Chief Experience Officer, Sharpen Technologies
Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a
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