Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2021 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
Sharpen March 11What Are My WFH Agents Doing, Experiencing and Are They Efficient?
– Presented By: Sharpen

Register March 11, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Agent experience is our thing. But how does a manager, in times of universal work-at-home, know what the agent experience really is? We’ve common met

NICE inContact April 6Sometimes your customers want to help themselves – let them!
– Presented By: NICE inContact
Despite the many challenges businesses have faced in the past year, customers still expect you to deliver high-quality customer service.
Verint® Systems April 8How to Crack the Customer Engagement Data Challenge
– Presented By: Verint® Systems

Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.

Verint® Systems April 27How to Empower Transformation with AI & Analytics
– Presented By: Verint® Systems

Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.

Sharpen May 6How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
– Presented By: Sharpen

Register May 6th, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies In this webcast, we discuss a series of important business questions. How do we know whether our agents are performing well? Are they gaming our metrics?

Sharpen August 12Who Are Our Customers - What is Their Behavior?
– Presented By: Sharpen

Register August 12, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Nobody surveys customers like the contact center industry does. But do they really serve their purpose? Do we really know what they are experiencing? D

Sharpen October 14How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
– Presented By: Sharpen

Register October 14th , 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a