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April 16 – The Director’s Cut - Aligning Four Perspectives in Today’s Complex Contact Center
– Presented By: CrmXchange
In this webcast, we’re taking that same cinematic approach… the “set” is your contact center. As narratives unfold, we’ll spotlight where priorities collide, where expectations drift, and where opportunities are hiding in plain sight.
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May 13 – Forecasting in an AI-Driven World
– Presented By: Solid Rock Consulting
Learn how to predict demand, capacity, and performance when both humans and AI share the workload.
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May 20 – Bringing the Back Office to the Front of the CX
– Presented By: NiCE
This session highlights how modern WFM brings clarity, predictability, and oversight to back office work that has traditionally been hard to track, measure, and manage — improving the enterprise’s throughput, accuracy, and employee experience.
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July 15 – Scheduling for Hybrid Teams
– Presented By: Solid Rock Consulting
Designing flexible, dynamic schedules that support humans, bots, and automated workflows.
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