Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2021 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
Language IO June 17The Self-Service Translation Struggle and How to Fix It
– Presented By: Language IO
See how neural machine translation technology is making it easier to translate chatbot UGC. Learn how to break through language barriers in order to provide global customer support.
CrmXchange July 13Best Practices - The Future of Workforce Optimization
– Presented By: CrmXchange
This panel will discuss best practices and actionable insights that can help optimize the contact center.
Playvox July 14Generational Alphabet Soup - The Recipe to Support an Inter-Generational Contact Center
– Presented By: Playvox
Sharpen August 12Customizing your Metrics - How to Measure what your Customers are Experiencing
– Presented By: Sharpen

Just about all contact center platforms provide reports and metrics.  However, most modern  platforms allow you to also customize performance metrics and reports that are most relevant to you. 

Sharpen October 14How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
– Presented By: Sharpen

Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.