Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

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2023 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
CrmXchange February 21Preparing for the Future of Workforce Management 2023
– Presented By: CrmXchange
While and WFO solutions have been around for over 30 years, there is a renewed interest in seeking WFM solutions that solve new challenges such as agent, both phone, chat and back-office self-scheduling.
NICE March 23How to Make WFM Work Better
– Presented By: NICE
WFM is viewed as a necessary evil, but there are ways to make it more helpful.