Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 Virtual.Conference.Home


2022 SCHEDULE

 

The World Wide Clock: Check for the current time and date in your country.

  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
CrmXchange December 6Best Practice Roundtable - Reduce Agent and Customer Effort
– Presented By: CrmXchange
This panel will discuss how making it easier for your agents results in happier customers.
CrmXchange January 17Fixing Your Contact Center WFM and Workforce Challenges
– Presented By: CrmXchange
Join us as we discuss the top workforce related issues for contact centers.
NICE CXone January 19Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold
– Presented By: NICE CXone
Most customers want self-service and prefer to engage via digital channels (like chat).  You can be there when and where your customers need you -  including when they engage directly with your agents.