Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2025 SCHEDULE

The World Wide Clock: Check for the current time and date in your country.

PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

	July 29 – From Chaos to Connection - Reimagining the Agent Desktop – Presented By: NiCE Explore how the agent desktop must evolve into a unified experience hub that connects front and back office, empowers agents with real-time intelligence, and delivers the kind of CX that builds loyalty and drives results.
	August 5 – Turning Insight into Action - Pilot Flying J’s CX Transformation Story – Presented By: Verint and Five9 Join us for a behind-the-scenes look at how Pilot Flying J transformed its customer experience from manual to an insight-driven, high-performing operation—powered by Verint and Five9.
	August 7 – Best Practices - Workforce Strategy - Optimization and Engagement – Presented By: CrmXchange In today’s customer-driven landscape, delivering actionable insights is key to transforming call center operations from reactive support hubs into proactive engines of efficiency and customer satisfaction.
	September 9 – Roundtable– Megatrends to Watch for in 2026 and Beyond – Presented By: CrmXchange The panel covers a variety of topics on the most important contact center trends to follow.
	September 16 – Hearing What Matters - Unlocking Enterprise Value Through Customer Conversations – Presented By: NiCE Hear how KeyBank is using insights from everyday conversations to shape smarter products, streamline processes, and boost performance across the business.
	September 17 – Managing in Real-Time - Enhancing Performance through Intraday Management – Presented By: Solid Rock Consulting Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.

2025 Roundtable Series

A webcast series hosted by CrmXchange

February 27 – Roundtable - Preparing for the Future of WFM

April 22 – Roundtable - Fundamentals of Customer Service

June 24 – Training, Coaching, Workforce Engagement Roundtable

August 7 – Best Practices - Workforce Strategy - Optimization and Engagement

September 9 – Roundtable– Megatrends to Watch for in 2026 and Beyond

Introducing the CrmXchange WFM Edu series - From Fundamentals to Mastery

A webcast series hosted by Solid Rock Consulting

March 19 – Fundamentals of Building a Reliable Workforce Data Foundation

May 21 – Forecasting with Accuracy - Predicting Labor Demands Effectively

July 16 – Optimizing Schedules - Creating Efficient and Balanced Work Plans

September 17 – Managing in Real-Time - Enhancing Performance through Intraday Management