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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | PAST WEBCASTS | PAST PODCASTS | DEMO SHOWCASES
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date. If you prefer, you can download podcasts in Mp3 format.
Virtual Conferences
2019 SCHEDULE
The World Wide Clock: Check for the current time and date in your country.
August 15 – Long and Short Term Forecasts and Weekly to Interval Staffing Requirements
October 17 – Workforce Planning in a Digital World
February 7 – Roundtable - Preparing for the Future of Workforce Management
April 16 – Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations
June 4 – AI and RPA – Transforming Customer Service- Tech Tank
September 25 – How to Build a Speech Analytics Program - A Workshop
October 29 – Customer Delight - Live Demonstrations of Breakthrough Innovations
March 7 – Roundtable - Best Practices in Analytics and Business Intelligence
May 9 – Roundtable - Strategies for Creating Effective Customer Experience
July 11 – Best Practices for Workforce Management
August 6 – Best Practices Discussion – How to Deliver an Effortless Customer Experience
October 3 – Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents