Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby


2025 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
Solid Rock Consulting May 21Forecasting with Accuracy - Predicting Labor Demands Effectively
– Presented By: Solid Rock Consulting
Discover simple, effective techniques to predict staffing needs with confidence.
NICE June 5Beyond Proof of Concept - How to Adopt AI Agents for Success
– Presented By: NICE
Learn how your organization can turn proven AI agents use cases into lasting CX success that will deliver concrete value to their customer's experience.
CrmXchange June 24Training, Coaching, Workforce Engagement Roundtable
– Presented By: CrmXchange
The roundtable will discuss enhancing workplace dynamics through effective training, coaching, and employee engagement strategies.
Solid Rock Consulting July 16Optimizing Schedules - Creating Efficient and Balanced Work Plans
– Presented By: Solid Rock Consulting
Discover how to align employee scheduling with business goals while maintaining productivity and morale.
CrmXchange August 7Best Practices - Workforce Strategy - Optimization and Engagement
– Presented By: CrmXchange
In today’s customer-driven landscape, delivering actionable insights is key to transforming call center operations from reactive support hubs into proactive engines of efficiency and customer satisfaction.
Solid Rock Consulting September 17Managing in Real-Time - Enhancing Performance through Intraday Management
– Presented By: Solid Rock Consulting
Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.