Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTSVIRTUAL CONFERENCESROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby


2023 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
CrmXchange October 10Biggest Contact Center and Customer Service Challenges and How to Turn them Around
– Presented By: CrmXchange

This roundtable will address the top issues impacting customer service department expectations, providing valuable insights on how to meet and exceed customer demands in a dynamic business landscape.

NICE October 123 Ways AI and Humans Can Create Better Customer Experience
– Presented By: NICE
Contact centers are already applying the power of AI to transform how they deliver customer experiences via data driven CX that enables seamless, personalized, and often predictive levels of service.
NICE October 25From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management
– Presented By: NICE
Consumer expectations, touchpoints, and needs are at an all-time high. As a result, CX operations, software, and silos are at a tipping point of complexity and capability to grow. Do you have what it takes to engage with customers in the way they prefer?
CrmXchange December 5Best Practices – Reduce Agent and Customer Effort
– Presented By: CrmXchange
In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.