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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
Virtual Conferences
2025 SCHEDULE
The World Wide Clock: Check for the current time and date in your country.
February 27 – Roundtable - Preparing for the Future of WFM
April 22 – Roundtable - Fundamentals of Customer Service
June 24 – Training, Coaching, Workforce Engagement Roundtable
August 7 – Best Practices - Workforce Strategy - Optimization and Engagement
September 9 – Roundtable– Megatrends to Watch for in 2026 and Beyond
October 9 – Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement
December 10 – Best Practices – Reduce Agent and Customer Effort
March 19 – Fundamentals of Building a Reliable Workforce Data Foundation
May 21 – Forecasting with Accuracy - Predicting Labor Demands Effectively
July 16 – Optimizing Schedules - Creating Efficient and Balanced Work Plans
September 17 – Managing in Real-Time - Enhancing Performance through Intraday Management