THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
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Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.
Organizations are struggling with the correct tools,
strategies, coaching and monitoring for WFH agents. Join as our panelists will
help you understand what is required for a hybrid workforce.
April 8 – How to Crack the Customer Engagement Data Challenge
April 27 – How to Empower Transformation with AI & Analytics
March 11 – What Are My WFH Agents Doing, Experiencing and Are They Efficient?
May 6 – How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
August 12 – Customizing your Metrics - How to Measure what your Customers are Experiencing
October 14 – How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
February 23 – Preparing for the Future of WFM – Tech Tank
July 13 – Best Practices - The Future of Workforce Optimization
August 10 – CX Megatrends to Watch in 2022
September 14 – Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents
December 7 – Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service
October 21 – Best Practices October – Reduce Agent and Customer Effort