white papers

  • The Total Cost of Cloud Ownership

    The Total Cost of Cloud Ownership

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  • Sample Contact Center RFP Guide

    Sample Contact Center RFP Guide

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  • Making Workforce Optimization Sizzle to Deliver Better Customer Experiences

    Making Workforce Optimization Sizzle to Deliver Better Customer Experiences

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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Xerox RG Conlee, Chief Innovation Officer

We’ve heard it over and over: people are constantly bombarded by a non-stop flow of messages on every imaginable media.

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Verint® Systems Ryan Hollenbeck, Senior Vice President, Global Marketing

Verint solutions were recognized for industry leadership in enterprise workforce optimization, engagement management and customer analytics.

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