white papers

  • 4 Groundbreaking Ideas for Winning Customer Loyalty

    4 Groundbreaking Ideas for Winning Customer Loyalty

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  • Delivering on the Customer Bill of Rights

    Delivering on the Customer Bill of Rights

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  • Take Customer Service to the Next Level

    Take Customer Service to the Next Level

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  • Five Ways to Make Outbound Communications Roar

    Five Ways to Make Outbound Communications Roar

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, customer service webcasts, customer interaction software, and customer care resources.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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[24]7 Kathy Juve, CMO

People have a lower level of tolerance for poor customer service than previously, leading many to sever their relationship with a brand if they don’t feel appreciated.

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Stratos Thiago Olson, CEO and Co-Founder and Craig Sprinkle, CFO and VP, Operations

The Stratos card has the capability to consolidate an unlimited number of credit, debit, loyalty, membership and gift cards into a single smart, dynamic card.

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eGain Anand Subramaniam, VP of Worldwide Marketing

In a recent eGain survey, one of the biggest pain points in customer services was inconsistency of answers between agents and across channels.

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