white papers

  • 2017 Contact Center Budget Planning RFP Guide

    2017 Contact Center Budget Planning RFP Guide

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  • Forrester Research Report – The State of Customer Analytics 2016

    Forrester Research Report – The State of Customer Analytics 2016

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  • Breaking Down Data Silos:7 Steps to Optimize Business Performance by Unifying Contact Center and CRM Data

    Breaking Down Data Silos:7 Steps to Optimize Business Performance by Unifying Contact Center and CRM Data

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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Lionbridge Technologies Clint Poole, Senior Vice President and Chief Marketing Officer
While people communicate in a vast array of different languages, consumers all over the world have some common expectations. read more
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Professionalism Matters Dana Brownlee, founder

If you’re like me, you’ve had more than your share of horrible customer service experiences leaving you scratching your head in frustration...

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