white papers

  • 2015 Global Customer Support Outlook Survey

    2015 Global Customer Support Outlook Survey

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  • 8 Signs You're Headed for a Customer Rebellion [Free Report]

    8 Signs You're Headed for a Customer Rebellion [Free Report]

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  • Analyze, Change, Accelerate

    Analyze, Change, Accelerate

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  • Three Coming Contact Center Trends and the Impact on Real-Time Management

    Three Coming Contact Center Trends and the Impact on Real-Time Management

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  • Callback- the science behind the art of customer relationships

    Callback- the science behind the art of customer relationships

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  • Differentiating your healthcare service through better contact center care

    Differentiating your healthcare service through better contact center care

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

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We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, customer service webcasts, customer interaction software, and customer care resources.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations.

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Executive Interviews

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InMoment Lonnie Mayne, InMoment President
Most of the tools we use to understand customers’ experiences actually focus more on what brands want to know versus what customers want to say. read more