white papers

  • AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

    AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

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  • 2017 Call Center Trends & Market Landscape Survey

    2017 Call Center Trends & Market Landscape Survey

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  • 4 IVRs Customers Love

    4 IVRs Customers Love

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  • 7 Metrics Every Contact Center Should Be Measuring

    7 Metrics Every Contact Center Should Be Measuring

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  • Customer Experience Transformation Benchmark Study 2017

    Customer Experience Transformation Benchmark Study 2017

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  • The Top 10 Chatbots For Enterprise Customer Service

    The Top 10 Chatbots For Enterprise Customer Service

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About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

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Executive Interviews

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Creative Virtual Mike Murphy, CEO, USA

As more customers start their support journeys online and take advantage of self service options, does that translate into a declining need for live agents?   In the traditional sense of “live agent” (phone agents), yes.

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Conduent Christine Landry, Group Chief Executive - Consumer & Industrials Sector

Helping Businesses Find the Best Path to Personalization. Over the past year, Conduent has been in the process of establishing a new identity as it transitions from being a company with universal recognition 

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