For further information on voice recognition technology, see the contact center speech recognition vendors below. To learn more about how these call center software solutions can enhance your services, improve customer care, improve the customer experience, and improve contact center CRM, watch an on-demand webcast or read a software white paper on this topic.
EdgeVerve Systems, a wholly owned subsidiary of Infosys, develops innovative software products and offers them on-premise or as cloud-hosted business platforms. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly evolving areas like banking, digital marketing, interactive commerce, distributive trade, credit servicing, customer service and enterprise buying. Our flagship offering in the space of customer experience management, AssistEdge, is an enterprise class customer service product that delivers an integrated, cross-channel experience and reduces service intensity by enhancing operational productivity.
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.
Verint® Enterprise Intelligence Solutions™ is the leader in
enterprise workforce optimization software and services. Its solutions
are designed to help organizations of all sizes capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer experience.
From contact centers to remote office, branch and back-office
operations, its award-winning, next-generation Impact 360® Workforce
Optimization™ suite is the industry’s most unified solution
set—featuring quality monitoring and recording, workforce management,
customer interaction analytics (speech analytics, data analytics, text
analytics and customer feedback surveys), desktop and process analytics,
performance management, eLearning and coaching. Impact 360 helps
improve the entire customer service delivery network, powering the right
decisions to help ensure service excellence and transform organizations
into customer-centric enterprises.
West’s cloud-based communication solutions combine
innovative technology, fluid orchestration with your existing systems to
minimize your investment, and consultative business intelligence to
optimize results. We’ll help you use multi-channel strategies to
strengthen self-service and outpace the competition.