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White Papers
Sea of Gray Area: Hybrid Hosted and On Premise Deployment Strategies
Help Align Contact Center Operations with Business Goals using Speech Analytics
Top 4 Reasons to Implement Speech Self-Service
Self Service: Unleashing Competitive Advantage
Keeping Your Customers in Line: Give them a Reason Not to Zero Out
Speech Recognition Redefines Self-Service
The Practical Guide to Speech Recognition
Accelerate the delivery of products and services to your customers
Proving the Value of Speech Technology in the Contact Center
Best Practices in Providing Superior Caller Experience with Speech
Speech Analytics Best Practices: Deriving Meaning from Word Spotting vs. Topic Identification
Assessing the Value of Speech Enabled IVR
Understanding the Benefits of Speech Analytics Solutions
Better Customer Service without Hiring Agents?
Self Service: Unleashing Competitive Advantage

Speech – Voice

For further information on call center voice recognition software and the benefits of speech analytics each company offers, see the vendors below.  To learn more about how speech software can help enhance your customer self service ability and improve contact center CRM, watch an on demand webcast or read a technology white paper on this topic.



Webcasts
Say 'Yes' To Customer Service: Evaluating the Business Case for Speech-enabled Self-Service
Say 'Yes' To Customer Service: Evaluating the Business Case for Speech-enabled Self-Service
How to Cure Common Contact Center Pains with Speech Analytics
Leaders Speak Out: Best Practices in Game-Changing Strategies with Speech Self-Service
Leaders Speak Out: Busch Entertainment Corporation’s Game-Changing Strategies with Speech Self-Service
Mainstream Speech? Stakeholder Views from 360 Degrees-Surprising Results from a Dimension Data Survey-
Understanding the Benefits of Speech Analytics Solutions
Developing a Strategic Understanding of Customers through Speech Analytics
The Features and Benefits of Personalizing Voice Automation Systems
Case Study Humana Military: Increase Services Levels and Reduce Costs through Multi-channel, Natural Language Self-Service
The Future of Speech: Trends That Impact The Contact Center
Solving the Touch-tone Problem
 
Altitude Software

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Aspect Software, Inc.

Aspect Software, Inc. is one of the world’s largest companies solely focused on IP and traditional voice-based products and services for customer service, collections, sales and telemarketing business processes. Each day, Aspect powers more than 125 million customer-company interactions at thousands of contact centers around the globe. Our Signature product line offers ACDs, dialers, voice portals and computer telephony integration (CTI). The Contact Center Performance Optimization product line provides workforce, quality, performance and campaign management applications. And our Unified IP Contact Center delivers a comprehensive, CTI multichannel solution.

Avaya
Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.
Cisco Systems, Inc.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer service capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based help desk speech recognition self-service and assisted-service software solutions for large and mid-sized contact centers – all designed to improve customer service, reduce costs, and increase productivity.

Envox

Envox Worldwide is a leading global provider of voice solutions. The company’s products and related services, including Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox products are available worldwide through a network of global channel partners.

Intervoice, Inc.
Intervoice is a market leader in the delivery of personalized, multi-channel automated information solutions that connect people with information, empowering them to control the way they interact with a business.
SER Solutions, Inc.
SER provides outbound dialers, including integrated VoIP, call management, monitoring and performance optimization for contact centers in the collections, teleservices, banking, fund raising, polling and surveys industries.
Verint® Witness Actionable Solutions™

A leading provider of analytic systems for security and workforce-enterprise optimization. In 2007, it merged with Witness Systems to create a new division – Verint Witness Actionable Solutions. With the broadest portfolio of applications that optimize workforce and contact center performance, it provides powerful visibility and actionable intelligence to maximize the value of customer relationships and enhance performance enterprise-wide. The Verint solution is used by over 5,000 organizations in more than 60 countries worldwide.

Voxify

Voxify offers automated agents with the speech recognition conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff.


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