Altitude Software, Inc. is a unified software made up of modular components which can be configured to integrate with existing call centers or deployed as an independent system with its own SIP based ACD residing on Asterisk.  Altitude’s uCI (Unified Customer Interaction) provides a consistent interface to the agent regardless of the technology behind the scenes.Altitude is unique in the industry with our single administrative workflow tool that allows companies to quickly and easily develop agent desktops, intelligent routing and IVR scripts.  Altitude’s Unified Desktop is one of the best in the industry, providing comprehensive scripting capabilities that reduces training and call transaction time.More than 1,000 companies worldwide use Altitude Software to improve customer interactions.

Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.

Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc

The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools. Taken together, the inContact call center software platform creates an integrated, all-in-one solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site.

 SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. For contact centers, SAP offers end-to-end solutions allowing companies to provide consistent and high-quality customer service

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.

Directory for web and phone based interaction technology.

UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. Headquartered in San Francisco , CA , with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement.

Verint® Enterprise Intelligence Solutions™ is a leader in enterprise workforce optimization software and services. Its solutions are designed to assist organizations of all sizes in capturing customer intelligence, uncovering business trends, discovering the root causes of employee and customer behavior, and optimizing customer experiences. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, interaction analytics (speech analytics, data analytics, text analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire service delivery network, powering the right decisions to ensure service excellence and transform organizations into customer-centric enterprises.

 

The virtual queuing solutions from Virtual Hold Technology® assist support desks with first call resolution and other customer service goals -- despite small staffs. Virtual Hold informs callers of the estimated wait time and gives them the choice of remaining on hold or receiving a callback when it’s their turn to speak with an agent. Virtual Hold: * Improves FCR, reduces abandoned call * Eases transfer and escalation headaches * Increases caller satisfaction and employee efficiency. To learn more about Virtual Hold solutions, visit www.virtualhold.com and then try a demo by calling 888-412-2214. To set up an introductory meeting or have VHT build a business case analysis for your business, email info@virtualhold.com or call 877-886-8187.