Click on the companies below for information on consulting services.
AVOKE Caller Experience Analytics from BBN Technologies is the first and only solution that profiles complete end-to-end telephone interactions from the caller’s perspective. Without installing any new hardware or software, the AVOKE Call Browser system captures the caller's entire experience from dialing to hang-up - including all announcements, prompts, IVRs, queues and agents - across all sites, continents and outsource partners. Companies use the AVOKE Call Browser system to deliver real-time caller experience dashboards, and to supply process improvement teams with complete and objective customer data. BBN also provides professional services to quickly analyze a large volume of calls and deliver specific and quantified improvement roadmaps.
ISC (Irene® Workforce Management)The Improved Performance Group
Improved Performance Group (IPG) provides customized sales and leadership training and pre-/post-sales support and development to companies around the world. IPG was founded by noted sales expert Jonathan London in 1994. Since then, the company has trained more than 16,000 people in 23 countries. The company is known for enhancingsales for a wide range of technology companies including companies that use technology to sell their digital solutions. www.ipgtraining.com
IQ Services is a provider of managed customer experience testing services. We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and support objectives.
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including contact center, voice, video, and communication solutions that use open, standards-based architectures to unify business and communication applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.
Strativity Group delivers Customer Experience Management (CEM) consulting services that allow organizations to develop customer experience strategies and deploy them creatively across their operation. Effective CEM strategies deliver fast, measurable return on investment within 6-9 months.
Return to Directory
Vendors | Call Center Webinars | Archives | Call Center White Papers | Press | Free Offers | Events | Case Study Library |
Cloud Contact Center Software | Columns Executive Interviews | Business Links | Blog | Education | International |
ACD | Messaging |
Scripting-Database | Feedback and Analysis |
CTI | Support DesksIVR | VoIP |
Knowledge Management | Monitoring - Recording | Multi-Channel Systems | Unified | Analytics | Testing-Data Analysis | Unified DesktopsEmployment Assessment | Workforce Optimization | Performance Optimization | Dialing | Speech | Web Site Self Help | Workforce | Consultants Corner eLearning | Language Interpretation | Furniture - Site Design | Professional Services | Outsourcers | Remote Agents | Classes | Social Media |Speech Voice |
Home | Site Map |
Who We Are | Privacy Statement | Top |
Contact Us |