Click on the companies below for information on consulting services.
AVOKE Caller Experience Analytics from BBN Technologies is the first and only solution that profiles complete end-to-end telephone interactions from the caller’s perspective. Without installing any new hardware or software, the AVOKE Call Browser system captures the caller's entire experience from dialing to hang-up - including all announcements, prompts, IVRs, queues and agents - across all sites, continents and outsource partners. Companies use the AVOKE Call Browser system to deliver real-time caller experience dashboards, and to supply process improvement teams with complete and objective customer data. BBN also provides professional services to quickly analyze a large volume of calls and deliver specific and quantified improvement roadmaps.
ISC (Irene® Workforce Management)Since 1973, ISC has helped call centers and other points of customer contact achieve measurable improvements in performance through the effective use of people, work-process design and technology. ISC patented Workforce Management software, Irene®, was the first hosted system for delivering forecasting, scheduling, analytics and planning capabilities over the internet. Ongoing innovation has assured Irenes top-ranking status. With its long-term commitment to excellence in technology, training and support, ISC continues to advance the standards for performance in todays dynamic call center and communications industries. Member: Womens Business Enterprise National Council. For more information, please visit www.isc.com.
IQ Services is a provider of managed customer experience testing services. We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and support objectives.
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including contact center, voice, video, and communication solutions that use open, standards-based architectures to unify business and communication applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.
Strativity Group delivers Customer Experience Management (CEM) consulting services that allow organizations to develop customer experience strategies and deploy them creatively across their operation. Effective CEM strategies deliver fast, measurable return on investment within 6-9 months.
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