Click on the companies below for information on consulting services.
AVOKE Caller Experience Analytics from BBN Technologies is the first and only solution that profiles complete end-to-end telephone interactions from the caller’s perspective. Without installing any new hardware or software, the AVOKE Call Browser system captures the caller's entire experience from dialing to hang-up - including all announcements, prompts, IVRs, queues and agents - across all sites, continents and outsource partners. Companies use the AVOKE Call Browser system to deliver real-time caller experience dashboards, and to supply process improvement teams with complete and objective customer data. BBN also provides professional services to quickly analyze a large volume of calls and deliver specific and quantified improvement roadmaps.
Return to Directory
Contact Center Vendors | Contact Center Webinars | Archives | Call Center White Papers | Press | Free Offers | Events | Contact Center Case Studies Cloud Contact Center Software |Columns | Executive Interviews | Blog | ACD | Messaging |Scripting-DatabaseContact Center Feedback and Analysis | CTI |Support Desks |IVR | VoIP | Knowledge Management | Contact Center Monitoring - Recording | Multi-Channel Systems | Unified | Contact Center Analytics | Testing-Data Analysis |Unified Desktops | Employment Assessment | Contact Center Workforce Optimization | Performance Optimization | Dialing | Speech | Web Site Self Help | Workforce | eLearning | Language Interpretation | Furniture - Site Design | Professional Services | Outsourcers | Remote Agents | Social Media, Social CRM |Speech Voice | Home | Site Map | Who We Are | Privacy Statement | Top | Contact Us