Research solutions for contact center customer support, training, services, voice- speech, and superior contact center workforce performance. Find white papers on social media, quality monitoring, analytics and developing a contact center mobile strategy.
Develop and maintain the most efficient best practices for improving interactions between you and your customers, while greatly enhancing the overall effectiveness of your contact center.
In this section of the site, you will find:
- Featured White Papers - We provide information on a wide range of some of the most effective CRM solutions in use today, as well as valuable resources to help you improve operations.
- Requests for proposals- ACDs, Workforce Software, and Site Selection:
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- Studies on topics such as contact center benchmarking, KPIs, supplier insights, and direct marketing
- Vendor Software White Papers