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CRM White Paper Library

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Featured White Papers | Requests for Proposals | White Papers | Studies | Vendor Specific Papers 

CRM professionals can research solutions for contact center customer support, CRM training, services, voice- speech, and superior contact center workforce performance. Find white papers on using social media in your contact center, quality monitoring, speech analytics, improving the customer experience and developing a contact center mobile strategy.

Develop and maintain the most efficient best practices for improving customer interactions, while greatly enhancing the overall effectiveness of your contact center.  

In this section of the site, you will find: