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CRM Mobile Strategy

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Mobile Marketing enables organizations to communicate and engage with their audience in an interactive and relevant manner through any mobile device or network.

CRM Mobile Strategy

  • Mobile WFM Defining Success for Next Generation Contact Centers
    - Presented by Uptivity, an inContact Company
    Smart phones and tablets are now universal tools providing anywhere-anytime communication. These mobile devices empower managers to monitor and respond to changing contact center operations in real time. Forward-looking contact centers can use such advanced technology to better manage operations and service customer needs. This whitepaper explores advantages of using an integrated workforce management system with mobile devices to attain superior efficiency at less cost.  Read More...