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CRM Mobile Strategy

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Mobile Marketing enables organizations to communicate and engage with their audience in an interactive and relevant manner through any mobile device or network.

CRM Mobile Strategy

  • Mobile WFM Defining Success for Next Generation Contact Centers
    — Presented By: Uptivity, an inContact Company

    Smart phones and tablets are now universal tools providing anywhere-anytime communication. These mobile devices empower managers to monitor and respond to changing contact center operations in real time. Forward-looking contact centers can use such advanced technology to better manage operations and service customer needs. This whitepaper explores advantages of using an integrated workforce management system with mobile devices to attain superior efficiency at less cost.

  • It's Time to Get Mobile Self-Service Right
    — Presented By: IntelliResponse

    Most companies get mobile self-service all wrong, and frustrate customers as a result. This new report shows you how to finally get the service experience right in this popular channel.