Workforce Management

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Aspect Software, Inc. is one of the world’s largest companies solely focused on IP and traditional voice-based products and services for customer service, collections, sales and telemarketing business processes. Each day, Aspect powers more than 125 million customer-company interactions at thousands of contact centers around the globe. Our Signature product line offers ACDs, dialers, voice portals and computer telephony integration (CTI). The Contact Center Performance Optimization product line provides workforce, quality, performance and campaign applications. And our Unified IP Contact Center delivers a comprehensive, CTI multichannel solution.

Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.

Bay Bridge provides strategic planning and analytic solutions to the contact center industry through its CenterBridge™ suite of software applications. The CenterBridge suite is the strategic analysis solution of choice for the world's leading contact center organizations.

GMT is a leading provider of workforce management, cash management, and performance management software for call centers, branch banking, back office, and services organizations.

The IEX TotalView Management system enables contact centers to deliver consistent service, lower workforce operating costs and raise employee morale. TotalView improves the scheduling and agent management processes in both single and multiple site contact centers. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday management, vacation and holiday planning, performance management, short-term and long-term resource planning, enterprise reporting and data exchange and Web-based, thin-client access for agents and supervisors. More than 900,000 agents at over 3,000 sites worldwide, rely on IEX solutions to improve planning, enhance productivity, streamline tasks and integrate data.

InVision Software is one of the world-wide leading specialists for workforce management solutions.  Optimize with InVision the deployment of your staff and save up to 25% of payroll expenses. Reduce at the same time the administrative effort of up to 80% and improve significantly employee morale.  How can you achieve that? It’s simple as ABC: With InVision Enterprise WFM. This easy-to-use software is the result of an impressive concept, state-of-the-art technology and over 15 years of product experience. 

OnviSource provides a vertically integrated customer interaction management solution that truly delivers everything from voice, data and Internet applications to various call center optimizations and applications.

Pipkins is committed to being the leading supplier of innovative and quality workforce optimization systems and services to domestic call centers and to strategic international customers. Pipkins supplies the world's first third generation management solution that forecast call volumes and staffing requirements, while correlating special business activities. It then optimally schedules agents in a multi-skill set call center environment.

An organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; 10% discount on SWPP educational offerings; and $100 discount to the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession. www.swpp.org

Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimization.  Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience.  From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning.  Impact 360 helps organizations improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.