Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

Conferences and Exhibitions 
December 2016
Roundtable - Actionable Insights from Data
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...

Tech Showcase: Customer Engagement Center in the Cloud
- Presented by Aspect
We showcase Aspect Via Customer Engagement Center in the cloud.  Read More...

Miami - The Chief Customer Officer Exchange
Dec 4-6 in Miami - Customer centricity is a revolution that can create significant competitive advantage. It is imperative that a CCO should adopt technologies and trends to future-proof themselves by creating a strong, customer-centric culture with accountability and ownership at all levels in the company.


SCORE 2016 Virtual Conference
Dec 5-11 online virtual conference - Hear how you can leverage innovative yet proven strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty.

January 2017
The Finance and Investment Forum 2017
Jan 26 in London - The annual marketplace for the leadership of publicly quoted and private data center, hosting and cloud businesses to network and engage with users, investors, financiers and industry partners, transacting companies, professional intermediaries, real estate brokerages, and legal counsel.

Chief Customer Officer Forum USA 2017
Jan 30-Feb 1 in Miami - The inaugural Chief Customer Officer (CCO) Forum will provide a highly interactive platform for sharing strategies and ideas for developing, maturing and investing in the CCO road-map within your organization.

February 2017
Tech Tank: Workforce Management
- Presented by CRMXchange
Balancing agent resources with call and contact volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Read More...

Singapore - 5th Contact Centres Week Asia Summit 2017
 Feb 14-17 in Singapore - This summit will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management.  Read More...

Orlando - 6th Annual Internal Communications and Situational Messaging Conference
Feb 15-16 in Orlando - This summit will foster a productive exchange from industry leaders on how to best maximize employee productivity and drive enterprise performance through effective and efficient internal communications.

Datacloud Asia 2017
Feb 23 in Singapore - Asia’s premier networking and business deal making forum for data center and cloud.

March 2017
Roundtable: Analytics and Business Intelligence 2017
- Presented by CRMXchange
As customer experience management becomes a priority across the business landscape, more companies recognize the importance of engaging their customers across a variety of channels.  Read More...

Singapore - e-Tail Asia 2017
March 7-9 in Singapore - one-stop shop for everything multichannel and eCommerce; an event where you’ll learn, be inspired, find innovative solutions for your business and build lasting friendships.  Read More...

Thailand - Customer Experience Management (CEM) Exchange
March 19-21 in Thailand - The Exchange will offer CX leaders the opportunity to hear and discuss successful strategies in a true peer-to-peer networking forum.  Read More...

April 2017
Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
The customer experience/contact center industry is a space where constant progress is the norm; making it an overwhelming task to keep track of the latest innovations.  Read More...

Singapore - Digital Travel APAC 2017
April 25-27 in Singapore - APAC's most senior-level eCommerce & Digital Event for Travel.

May 2017
Roundtable: IVR and Self-Service
- Presented by CRMXchange
There is a perception that most existing IVR systems are not designed with consumer needs in mind.  Read More...

NYC - The 13th Annual Customer Experience Conference
May 4-5 in NYC - This network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies.  Read More...