Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
March 2017
Best Practices: Quality Management on the Customer Experience
- Presented by ZOOM International
Join us and learn what it takes to excel at quality management (QM) on the customer experience.  Read More...

Roundtable: Analytics and Business Intelligence 2017
- Presented by CRMXchange
As customer experience management becomes a priority across the business landscape, more companies recognize the importance of engaging their customers across a variety of channels.  Read More...

Tech Showcase: Why a Callback Strategy Enhances the Customer Experience
- Presented by Virtual Hold
Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility.  Read More...

Millennials vs. Boomers – Are There Any Differences?
- Presented by [24]7
According to PwC, millennials are expected to be over 50% of the global workforce by 2020 and outnumbering baby boomers.  Read More...

Singapore - e-Tail Asia 2017
March 7-9 in Singapore - one-stop shop for everything multichannel and eCommerce; an event where you’ll learn, be inspired, find innovative solutions for your business and build lasting friendships.  Read More...

Kuala Lumpur - Contact Centres Asia 2017
March 14-16 in Kuala Lumpur, Malaysia - Driving Contact Centre Transformation through Digitisation, Innovation & Exceptional Customer Experience.
  Read More...

Thailand - Customer Experience Management (CEM) Exchange
March 19-21 in Thailand - The Exchange will offer CX leaders the opportunity to hear and discuss successful strategies in a true peer-to-peer networking forum.  Read More...

Thailand - Telecoms World Asia 2017
March 21-22 in Bangkok - With the dawn of a digital era, it’s become imperative for telecoms operators to undergo a topdown transformation to survive and thrive in an age of disruptive technology, business models and new competitors.  Read More...

Johannesburg - Customer Experience World 6th Annual Summit
March 22-23 in Johannesburg - This Industry expert-packed event will present you with techniques to drive Next Practice ideas into every aspect of your business.  Read More...

2nd Annual Digital Customer Care, Contact Center & Experience Forum
March 28-30 in Melbourne - Join us and discover how to create and implement an effective customer access strategy, capturing and leveraging the voice of customers to set priorities and improve products, services and marketing.  Read More...

Boston - Innovation Evolution East 2017 Conference
March 29-30 in Boston - The Conference will bring together professionals accountable for external and strategic innovation to discuss key issues surrounding connected innovation to champion open, external, and collaborative innovation and strategic partnerships.  Read More...



April 2017
State of IVR – How Omni-channel is Driving the Evolution of Voice Self-Service
- Presented by Nuance
Cost pressures, escalating customer expectations, and the explosion of interaction channels have combined to exert enormous pressure on the existing customer care delivery model.  Read More...

Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
The customer experience/contact center industry is a space where constant progress is the norm; making it an overwhelming task to keep track of the latest innovations.  Read More...

5 Steps To Delivering Exceptional Multilingual Support
- Presented by GeoFluent by Lionbridge
Today, most contact centers support one primary language. To anyone speaking or writing a different language, they simply apologize and attempt to service them through the agent’s language.  Read More...

The Man vs. Chatbot Main Event
- Presented by [24]7
While chatbots can reduce labor costs and streamline many digital policyholder interactions, they can’t handle all customer journeys or solve every problem your policyholders have.  Read More...

Singapore - Monetising Big Data in Telecoms World Summit 2017
April 20-21 in Singapore - The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on their experience in implemeting big data strategy in their businesses.
  Read More...

Atlanta - Contact Center & Customer Service Summit
April 24-25 in Atlanta - This free event gives attendees the chance to leave behind the day-to-day hustle, and to sit down with solution providers who can tailor their services to a specific project or goal.  Read More...

Washington, DC - CRM Evolution 2017
April 24-26 in Washington, DC - You can find the biggest collection of the brightest and most influential people in the CRM industry at the this conference: CRM analysts and consultants, project leaders, and industry vendors.  Read More...

Washington, DC - Customer Service Experience 2017
April 24-26 in Washington, DC - Now in its sixth year, this conference helps shed light on the many moving parts needed for a successful customer service and support strategy.  Read More...

Singapore - Digital Travel APAC 2017
April 25-27 in Singapore - APAC's most senior-level eCommerce & Digital Event for Travel.
  Read More...

Singapore - 3rd Annual Customer Experience Management Telecoms
April 26-27 in Singapore - Leveraging Digital Innovations & Partnerships to deliver winning customer experience  Read More...

Toronto - 6th Annual Customer Experience Strategies Summit
April 26-27 in Toronto - Maximize Customer Satisfaction, Drive Your Profits, and Create Extraordinary Customer Experiences.
  Read More...

London - Chief Digital Officer Forum
April 27-28 in London - This forum brings together 100+ senior digital executives over two days of interactive discussion and collaboration.  Read More...



May 2017
Roundtable: IVR and Self-Service 2017
- Presented by CRMXchange
There is a perception that most existing IVR systems are not designed with consumer needs in mind.  Read More...

Orlando - Loyalty Expo
May 2–4 in Orlando - Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference.  Read More...

NYC - The 13th Annual Customer Experience Conference
May 4-5 in NYC - This network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies.  Read More...

Chicago - Strategic People Analytics Conference
May 17-18, in Chicago - Join your peers, to examine best strategies for uncovering actionable insights that will not only enhance enterprise performance.  Read More...

Orlando - ICMI Contact Center Expo & Conference
May 22–25 in Orlando - This conference brings together contact center professionals who have a passion for improving the customer experience, employee engagement, and overall operations of their organization.
  Read More...

Australia – 10th Annual Customer Experience Week 2017
May 23-26 in Sydney - This will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, Service, Marketing, Digital and Loyalty to Transform CX with Insights, Culture, Metrics and Digital.
  Read More...

London - The 6th Annual Customer Experience World Conference
May 23 in London - The Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.
  Read More...

London - WORK 2.0
May 25-26 in London - The event will provide a platform for business leaders to discuss not only the workplace of the future and all that this entails, but also the crucial importance employee wellness plays within the company of tomorrow.
  Read More...



June 2017
Tech Tank – Human Capital Management
- Presented by CRMXchange
A customer’s experience with an agent is often the key to how an organization is judged.  Read More...

London - Chief Customer Officer Europe 2017
June 6-8 in London - This event will establish a platform for the community of CCOs and CX leaders to define and establish the strategic importance of customer-focused initiatives in today’s turbulent business environment.
  Read More...

Chicago - Innovation Evolution Central 2017
June 7-8 in Chicago -  Join your peers with responsibilities in innovation & strategy to create actionable best practices that will fortify the corporate innovation arsenal.  Read More...

Nairobi - Call Center Transformation Forum
June 21-23 in Nairobi - This is the only program in East Africa, purely focused on Call Center Transformation this year.  Read More...



July 2017
Roundtable – Best Practices in Workforce Management 2017
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers.  Read More...



August 2017
Roundtable – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Read More...



October 2017
Denver - Contact Center & Customer Service Summit
Oct 23-24 in Denver - This complimentary event gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies.  Read More...