Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
October 2017
Key Considerations for Selecting a Virtual Assistant for Customer Service
- Presented by Nuance
Register October 3, 2017 at 11AM ET/2PM PT Presented by: Nuance and Daniel Hong, VP Research Director, Application Development and Delivery  Advancements in AI, machine learning, Natural Language Understanding and conversational technologies, coupled with consumers’ desire to self-serve through digital  Read More...

Saving with Toll-Free Least Cost Routing Can Help You Better Serve Your Customers
- Presented by thinQ
Register October 5, 1:00pm Eastern Presented by Michael Tindall, President, thinQ, Inc.  While digital channels are growing, voice is still the most critical service touch point: customers will continue to call in for service when other channels don’t meet their needs.  Companies with a high volume of to  Read More...

Roundtable – Innovations and Trends in Customer Service
- Presented by CRMXchange
Register October 12th, 2:00 pm Eastern Presentations by CallMiner, inContact, Verint Today’s customers not only expect to be able to connect with a company on whatever communication channel they prefer.   They also want businesses to be capable of maintaining context throughout every phase of an in  Read More...

Digital Transformation and Customer Service – What You Need to Know to be Successful
- Presented by [24]7.ai
Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience.  Read More...

How Speech Analytics Drives Efficiency, Compliance and Corporate Values
- Presented by CallMiner
Register October 19th, 2017, 2:00PM EDT Presented by: Brian LaRoche, Marketing Director, CallMiner Eureka   How Speech Analytics Drives Efficiency, Compliance, Sales and “Ridiculously Nice” Corporate Values for Americollect Speech analytics has the powe  Read More...

Managing Training: Who, What, and When!
- Presented by Genesys
REGISTER October 24th, 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys One area of focus that traditional workforce management software has largely ignored is how to manage agent training – training is usually “one size fits all”.  But there are three elements   Read More...

All Cloud Contact Centers Are Not Equal
- Presented by Genesys
Register Presented by Genesys Every Thursday 2:00pm Eastern Providing great customer service can be complex. The tools you use shouldn't be.  PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation  Read More...

Workshop: SMS Text – What’s Right 4 U?
- Presented by West
Register October 26, 1:00 pm Eastern Presented by Doug Thompson, Director of Product Management, West With 64 percent of people preferring text communication to on-the-phone customer support, texting is no longer a mere alternative to the phone call; it’s the bona fide channel of choice. Without the ri  Read More...

7th Annual Telecom Customer Experience, Loyalty & Retention Summit
Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best  Read More...

Denver - Contact Center & Customer Service Summit
Oct 23-24 in Denver - This complimentary event gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies.  Read More...

Broadband World Forum
Broadband World Forum 24 26 October 2017 Messe, Berlin The future of network connectivity is here. A new central European location. A focused agenda. An exhibition buzzing with the latest technology. And more opportunities for you to collaborate and connect.  Read More...

Big Data Analytics & Effective CEM Strategy in Financial Services World Summit 2017
26 27   October 2017, Singapore Increasing ROI through developing an effective Big Data & CEM Strategy for your business Encompassing Data Driven Business Transformation Enhancing Your Customers’ Experience through Big Data Analytics Data Analytics in the IoT Ecosystem – and  Read More...

AI ASIA 2017
The A.I Asia event will take place this upcoming October the 30th and 31st for its first edition at the Art Science Museum in Singapore.   We are at a critical point in history. Everyone must step in, understand the key  Read More...

Singapore - LEAD 2017
LEAD 2017 is Asia's premium event for the modern marketer. With more than 600 leading marketing players attending, we  will explore the 4 pillars of marketing success Loyalty, Experience, Analytics, Digital.  Read More...



November 2017
Stop Asking Customers What You Already Know: Enter the Age of Intent
- Presented by [24]7.ai
Register November 7, 1:00 pm eastern Presented by Kimberlee West, Product Marketing Manager, [24]7 The Age of Intent is a new era for business where consumer expectations are higher than ever, and customer experience is paramount. It’s an era where the companies that understand, anticipate and act on c  Read More...

An Adaptive Response to the Changing Workforce - Engaging Employees in Today’s Contact Center
- Presented by NICE Systems
Register November 9th, 1:00pm Presented by NICE Join us to hear 5 key steps to employee engagement     Read More...

Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service
- Presented by CRMXchange
Register November 14th, 2:00 Eastern Aspect, inContact Sixty five percent of Americans feel more positive about the companies they do business with when they are able to solve a problem without speaking to a customer rep.   The roundtable explores the most effective methods of providing customers w  Read More...

Bringing it Together: How Better Contact Center Plans Lead to a Better Operation
- Presented by Genesys
REGISTER November 15th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys So what happens to your operation as you improve your capacity plans, better manage to your seasonality, determine the best ways to schedule agent training, and develop individual agent perfo  Read More...

Chief Customer Officer Forum - Sydney
Chief Customer Officer Forum Sydney 1 2 November, 2017 www.chiefcustomerofficersydney.com Booking Page http www.chiefcustomerofficersydney.com crmxchange discount offer   Venue Swissotel Sydney 68 Market Street, Sydney, NSW 2000 http www.swissotel.com hotels sydney In today’s world customer centricity can no longer be  Read More...

SCORE Conference 2017
SCORE Conference 2017 November 1 2 Seaport Boston Hotel Customers—not products or services—are the source of all revenue and profits. SCORE Conference 2017 is focused exclusively on how companies can make a Customer Experience Management (CEM) strategy part of their  Read More...

Loyalty360 - 2017 Customer Expo
Following up on its established lineup of events, Loyalty360 continues to push the envelope in customer loyalty conferences with the newest addition, Customer Expo, coming to the Sheraton Music City Hotel in Nashville, Tennessee November 6 8. Customer Expo will  Read More...

The 7th Annual Customer Service Summit 2017
NOVEMBER 16 17, 2017|Marriott Brooklyn Bridge|New York, US USA’s best, brand focused customer service conference Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivaled list of major brand  Read More...

Insurance Nexus Customer Engagement Summit
November 30th & December 1st, Chicago Insurance Nexus Customer Engagement Summit is an unmissable opportunity to leverage technology, such as AI, Machine Learning, Chatbots, Advanced Analytics, IoT and more to drive customer engagement and decrease costs for insurers. Join insurance visionaries  Read More...



December 2017
Roundtable - Uncovering Strategic Insights
- Presented by CRMXchange
December 7th, 2:00 - 3:00 Eastern Presentations by NICE Companies are swimming in a sea of data; few are well positioned to fully leverage internal assets to expedite and improve customer interactions. The roundtable offers practical guidance on methods that enable organizations to identify and classi  Read More...

The 7 Compliance Commands for Customer Experience
- Presented by PACE
Register December 13, 1:00 – 2:00 pm Eastern Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Council Do you know what you don’t know?  Join PACE, the Professional Association for Customer Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance Commands   Read More...

Future Branches 2017
Future Branches   December 04 December 06, 2017 Hyatt Regency Austin, TX   Future Branches is the only conference that explores how leading financial institutions are revamping branch technology, retooling front line associates, and creating the branch and retail banking  Read More...

Customer Experience Transformation in Financial Services
5 7 December 2017 | London, UK    Are you under pressure to innovate your customer experience strategy? The Customer Experience Transformation Forum will help you innovate your customer experience strategy and guide you through your biggest challenges in delivering customer  Read More...