Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

 
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Webcasts 
Conferences and Exhibitions 
October 2014
Technology Showcase - Providing a Superior Omnichannel Customer Experience with Virtual Assistant Te(1)
- Presented by Technology Innovation Showcase
By bringing knowledge management, workflow management, natural language virtual assistants, and business intelligence reporting together in one powerful platform, Creative Virtual enables organizations to provide omnichannel Smart Help.
 
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Technology Showcase - Providing a Superior Omnichannel Customer Experience with Virtual Assistant Technology
- Presented by Technology Innovation Showcase
By bringing knowledge management, workflow management, natural language virtual assistants, and business intelligence reporting together in one powerful platform, Creative Virtual enables organizations to provide omnichannel Smart Help.
 
  Read More...

Using NPS© in Service - 5 Tips to Success
- Presented by Convergys
Ever wonder why your NPS metrics differ by survey program or business unit? Still facing internal executive challenges as a result?  Read More...

Do Your Agent’s Contact Center Tools Play Well Together?
- Presented by Five9
The contact center tools your agents use as well as other customer service technologies are built to be complementary.  Read More...

Increase the Strategic Value of your Contact Center with an Omnichannel Approach
- Presented by SAP
The contact center is an important touch point for customers, but customers interact with the company via many other touch points too: for example e-Commmerce, mobile and social.  Read More...

Buried in Data? Achieving Advanced Analytics through Simplified Reporting
- Presented by inContact
The world of Business Intelligence is  making its way into the Contact Center. In fact, this is beginning to have a major impact on how you analyze your data and report out through your organization.  Read More...

Roundtable - Best Practices in Quality Assurance
- Presented by CRMXchange
While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Using insights from your QA program  Read More...

Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care
- Presented by VoltDelta
Requirements for supporting email, chat and other forms of contact are looming over customer care professionals who want to provide freedom of contact choice to customers.  Read More...

When Customers Call...and They Will: Is Your IVR Ready to Greet Them?
- Presented by Frost & Sullivan
IVR has been around since the mid-80's, allowing customers to self-serve 24 hours a day.  Many organizations, however, have developed and forgotten IVR's true potential, amidst a growing sea of alternative customer interaction channels.  Read More...

A Winning Strategy to Enhance Your Customer Experiences
- Presented by Cisco Systems, Inc.
Consumers used to call contact centers to find out what they didn't already know.  Read More...

Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

NJ - Customer Experience Exchange for Financial Services
Whilst many financial services companies know that the key to competitive success in the industry is their customer experience, many are missing the opportunity to develop a customer strategy that is truly reflective of the customers needs  Read More...

NYC - Trading Show New York 2014
10/08/2014 in NYC - The Trading Show New York provides unparalleled opportunities to network and do business with top trading firms, quant funds, end investors, banks, brokers, and technology providers.    Read More...

FL - Customer Contact Exchange
Rapid advancements in technology and the growing use of social media has  come hurtling into our lives and has changed the way in which consumers access information, making them more powerful than ever before.  Read More...

London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
Planning, modeling, and decision-making in your complex contact center operation
- Presented by Bay Bridge Decisions Group, Interactive Intelligence
As our contact center environment gets both more complex and less predictable, the need for better planning becomes even more important.  Whether we’re managing a multi-channel, multi-skill, or simpler operation, contact center strategic planning is key to making big picture decisions in an uncertain environment.
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Technology Showcase – How the Cloud Contact Center of the Future Will Deliver a More Intelligent Customer Experience
- Presented by Technology Innovation Showcase
 

Roundtable - Best Practices in Cool Technologies -- Engagement and Loyalty
- Presented by CRMXchange
The ways that enterprises interact with their customers and support them are becoming more varied and more complex. While voice, self service, and email are still the dominant methods of customer interaction, new capabilities are emerging – mobile applications, social  Read More...

Chicago - ICMI Contact Center Demo & Conference
Nov 3-5 in Chicago, IL - Contact Center Demo & Conference is an excellent investment in your contact center and your own professional development.      Read More...

Hong Kong - Finance & Investment for Datacenter, Hosting, Cloud, Asia and China 2014
6 November 2014 at the Renaissance Hotel, Hong Kong - Reaching its 4th year in the region, Asia’s annual professional networking and market forum for investors in datacenter, Cloud, fiber and tech returns to Hong Kong.      Read More...

Silverstone - CMO event
November 06 at Whittlebury Hall - The new era of digital, social and mobile, has given rise to a new breed of consumer.    Read More...

Sarasota - The Contact Center Summit
November 17 & 18 in Sarasota, FL - 98% of our attendees say a Forum is their preferred method for sourcing solution providers compared to a traditional trade show.  Read More...

Denver - 2nd Home Agents & Virtual Contact Centers Summit
The 2nd Home Agents & Virtual Contact Centers Summit is the only event that focuses entirely on taking the “center” out of the contact center.  Read More...

South Africa - Call Centre Excellence
18 – 20 November in South Africa - As competition rises and technology improves, many customers begin to view call centre quality as a deciding factor when selecting a product or service provider.  Read More...

Toronto - 4th Annual Internal Branding Canada Conference
November 18-19 in Toronto, ON - The marcus evans 4th Annual Internal Branding Canada Conference will empower cross-industry internal branding and employee engagement executives to create a more consistent internal brand message that unites internal stakeholders around the brand promise.  Read More...

London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...

Dubai - Future Customer Summit in Financial Services
25 – 26 Nov in Dubai - The event brings together senior level customer experience executives across Banking and Finance vertical throughout Middle East & Africa to discuss the latest customer experience strategies across all channels and touch points.  Read More...

Stockholm - Customer Experience Transformation: Nordics
25-27 November in Stockholm - Achieve a competitive edge, strengthen brand reputation and increase market share through unrivalled customer experience – an exclusive look at the Nordic region.  Read More...



December 2014
Tech Tank Roundtable: Multi–Channel/Omni-channel Demo
- Presented by CRMXchange
Roundtable: Multi–Channel/Omni-channel Demo  Read More...

Manila - Call Center Week Philippines
2 – 5 December at New World Makati Hotel, Makati City in Manila, Philippines - Driving change through robust talent management, improved customer satisfaction and value adding call center services.  Read More...

Toronto - 10th Contact Centre Summit Canada
December 2-5 in Toronto, CANADA - Description: With a decade of proven success, IQPC is proud to present the only Canadian conference that truly brings together executive level decision makers at the forefront of the customer service market from all over North America.  Read More...

Dubai - Customer Experience World
Following a global trend of customer empowerment through social media in addition to the growth of online customer reviews influencing behaviour; customer experience continues to be a red hot business topic in 2014.  Read More...

San Jose - TM Forum Digital Disruption 2014
December 8 – 11 in San Jose, CA - Digital Disruption 2014 is a bellwether Silicon Valley event which brings together local and global service providers, technology vendors, brands and enterprises to collectively help each other succeed in their digital transformation efforts.  Read More...



January 2015
FL - 10th Annual Future Contact Center Summit
January 26-30, 2015 in ChampionsGate, FL- The Future Contact Center Summit is the only customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives into a clear vision for advancing service excellence.    Read More...

London - Customer Experience Management Telecoms Global Summit
26-28 January 2015 in London - Join 250+ CEM leaders from across the globe who will come together at CEM Gobal Summit 2015 - the world’s largest gathering for the CEM in telecoms community.  Read More...

Mumbai - 8th Loyalty Summit
January 28 – 29, 2015 in Mumbai - Loyalty Summit brings forth loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.  Read More...



February 2015
Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...

South Africa - Customer Experience 2015
17-18 February 2015 in Cape Town, South Africa - Delivering a world-class customer experience requires incorporating innovative skills, techniques and technology in the business transaction with the customer.  Read More...

London - Customer Experience Transformation: Retail
24-26 February 2015 in London - The Customer Experience Transformation for Retail Summit will bring together thought leaders and decision makers responsible for the customer experience from Europe's largest retailers to discuss the practicalities of maximising the value of your bricks and mortar assets and ensure this experience is translated seamlessly in an omnichannel environment.  Read More...



March 2015
Orlando - 19th Annual North American Shared Services & Outsourcing Week
March 9-12 in Omni ChampionsGate Resort, Orlando, FL - The 19th Annual North American Shared Services & Outsourcing Week is the world’s premier event designed for, and dedicated to shared services, outsourcing and transformation professionals.  Read More...



April 2015
Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...



May 2015
Amsterdam - 15th Annual European Shared Services & Outsourcing Week
19-21 May 2015 in Beurs van Berlage, Amsterdam, The Netherlands - Join us at the 15th Annual European Shared Services & Outsourcing Week, Europe’s premier learning, networking and benchmarking platform for shared services, outsourcing and functional transformation leaders.  Read More...



June 2015
Las Vegas - 16th Annual Call Center Week
June 15-19, 2015 in Las Vegas, NV - With over 1,800 customer-centric professionals attending the 2014 event, Call Center Week has secured its position as the must-attend event that’s unrivaled in size, scope, breadth and depth.  Read More...