CRMXchange — Your Gateway to Enhancing the Customer Experience

Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.
 


  


Webcasts 
Conferences and Exhibitions 
July 2014
Technology Showcase - VPI Real-Time Call Center Performance Dashboards, Scorecards, Reports
- Presented by Technology Innovation Showcase
Technology Innovation Showcase  Read More...

Fix 8 Things Preventing Connected Customers From Doing Business with You
- Presented by Five9
Consumers are now more connected and more demanding than ever before. Businesses realize the importance of engaging with consumers not only through 800 numbers but also through social, mobile, email, chat and self-service channels  Read More...

Transforming Quality Management with Speech Analytics
- Presented by CallMiner
Speech analytics is rapidly changing how companies manage their quality assurance (QA) processes.  Read More...

Technology Innovation Showcase: Interactive Intelligence -How to Set the Right Goals, Hiring Plans and Budgets for Your Contact Center
- Presented by Technology Innovation Showcase
Technology Innovation Showcase  Read More...

A New Look at Quality Scoring
- Presented by Verint® Systems
Scoring is the backbone of many quality management programs, but how effectively is your contact center performing it?   Read More...

Roundtable: Best Practices in Workforce Management
- Presented by CRMXchange
Workforce management (WFM) applications are designed to automate the deployment of the contact center workforce – to assist in getting the exact right number of agents for each period of the day. While these applications are traditionally focused on an  Read More...

6 Examples of Using Multi-Channel Callback in Non-Traditional Ways
- Presented by Virtual Hold
Voice has been the traditional channel for companies to handle customer interactions  Read More...

London - The Contact Centre Excellence Summit
July 1 - 2 in  London, UK - The Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus, feedback and brand projection.     Read More...

2014 Loyalty and Gamification World Championships
Round 1: July 12; Round 2: July 26; Finals: August 9.  The 2014 Loyalty and Gamification World Championships ('LoyaltyGames') is a FREE online competition for students and professionals to test and develop people's skills and understanding of Gamification and Loyalty Marketing.     Read More...

Toronto - Loyalty Canada 2014 Conference
July 23-24, 2014 in Toronto, ON -  Highly intensive, two day forum that will bring together cross-industry executives in Customer Loyalty, Loyalty Marketing, and Customer Insights and Analytics.    Read More...

San Francisco - 3rd Annual Customer Analytics & Intelligence Summit
July 28 - 30 in San Francisco, CA - Are you interested in identifying the biggest trends and challenges impacting customer analytics and the best technologies worth investing in to meet the next generation of customer needs?    Read More...



August 2014
Roundtable: Best Practices in First Contact Resolution
- Presented by CRMXchange
First contact resolution is properly addressing the customer's need the first time they contact your organization, eliminating the need for the customer to follow up with a second contact.  Read More...

Technology Innovation Showcase - Unify Your Salesforce Customer Service Engagement
- Presented by Technology Innovation Showcase
    For those of you who have invested or are considering an investment in Salesforce Service Cloud, it’s time to amplify your investment! Consider the possibilities if you could personalize each customer service channel based on your customer’s Salesforce data history, while reducing first touch resolution by 20% and reduce customer effort by 15%!    
   
  Read More...

Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
A Comparison of Hosted Virtual Assistants vs. Automation in the IVR
- Presented by BBN Technologies
Hosted virtual assistants advertise being able to overcome obstacles to more accurately deliver calls to their intended destinations, but how do they compare with traditional IVR automation?  Read More...

The Power of Context in the Mobile Mind Shift
- Presented by Nuance
We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context (their location, task, and goals) , in their moments of need.  Read More...

Tech Tank Roundtable: Analytics Demo
- Presented by CRMXchange
CRMXchange Roundtable: Analytics Demo  Read More...

Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
Roundtable: Best Practices in Quality Assurance
- Presented by CRMXchange
While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Using insights from your QA program  Read More...

Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

NYC - Trading Show New York 2014
10/08/2014 in NYC - The Trading Show New York provides unparalleled opportunities to network and do business with top trading firms, quant funds, end investors, banks, brokers, and technology providers.    Read More...

London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
Planning, modeling, and decision-making in your complex contact center operation
- Presented by Bay Bridge Decisions Group, Interactive Intelligence
As our contact center environment gets both more complex and less predictable, the need for better planning becomes even more important.  Whether we’re managing a multi-channel, multi-skill, or simpler operation, contact center strategic planning is key to making big picture decisions in an uncertain environment.
 
  Read More...

Roundtable: Best Practices in Cool Technologies - Engagement and Loyalty
- Presented by CRMXchange
The ways that enterprises interact with their customers and support them are becoming more varied and more complex. While voice, self service, and email are still the dominant methods of customer interaction, new capabilities are emerging – mobile applications, social  Read More...

London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...



December 2014
Tech Tank Roundtable: Multi–Channel/Omni-channel Demo
- Presented by CRMXchange
Roundtable: Multi–Channel/Omni-channel Demo  Read More...



February 2015
Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...