Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
December 2017
5 Steps for Getting Digital Transformation Right to Meet Modern CX Demands
- Presented by Five9
Register December 5, 1:00 Eastern Zeus Kerravala, Principal Analyst, Zeus Kerravala Research, and Darryl Addington, Director of Product Marketing , Five9 Customers experience a brand through digital channels. Your competition is meeting their customers on the digital playing field and finding new ways to   Read More...

Build a Customer-Centric Mindset Across Generations
- Presented by [24]7.ai
Register December 12, 1:00 pm Eastern Presented by: Aneta Ranstoller, Product Marketing Manager [24]7.ai Technology advancements continue to change how generations prefer to interact with companies. The biggest threat to any business is not technology itself but rather, not being customer-centric. To op  Read More...

The 7 Compliance Commands for Customer Experience
- Presented by PACE
Register December 13, 1:00 – 2:00 pm Eastern Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Council Do you know what you don’t know?  Join PACE, the Professional Association for Customer Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance Commands   Read More...

Future Branches 2017
Future Branches   December 04 December 06, 2017 Hyatt Regency Austin, TX   Future Branches is the only conference that explores how leading financial institutions are revamping branch technology, retooling front line associates, and creating the branch and retail banking  Read More...

Customer Experience Transformation in Financial Services
5 7 December 2017 | London, UK    Are you under pressure to innovate your customer experience strategy? The Customer Experience Transformation Forum will help you innovate your customer experience strategy and guide you through your biggest challenges in delivering customer  Read More...



January 2018
Tech Showcase - When Agents and Supervisors Collaborate in the Cloud - CXone WFO
- Presented by NICE Systems
Register January 9, 1:00 pm Eastern Presented By: Lauren Maschio, Solution Marketing Manager, NICE and Amir Cohen, Product Marketing Manager, NICE Follow a day in the life of a contact center supervisor and agent and learn how easy it is to collaborate in the cloud with CXone WFO. In this webcast NICE  Read More...

Customer Contact Week - New Orleans
January 22 25, 2018 Hyatt Regency New Orleans  Customer Contact Week is the world’s largest customer contact event series that gathers leaders that span the customer journey, from marketing to operations to customer care and beyond. This January 22 25  Read More...

Customer Insight & Analytics Exchange
24 – 25 January, 2018 London, UK   The leading customer insight & analytics event in Europe for senior executives only Customer Insight & Analytics tools such as Quality Enhancement, Customer Segmentation, Predictive Analytics, VoC, BI & Reporting, and more,  Read More...



February 2018
Tech Tank - Preparing for the Future of Workforce Management
- Presented by NICE Systems
Register February 6, 2:00 pm Eastern Presented by NICE Balancing agent resources with call and contact center volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Unless the right tools are in place to meet the demands of increasingly complex co  Read More...

Performance Management Masterclass 2018
Leading Performance Management Masterclass returns to Singapore by demand This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives to provide practical case studies, latest implementation programmes, insights,  Read More...

9th HR Minds Future of Talent Forum, 15-16 February, 2018 – Barcelona, Spain
In the ever increasing pace of the 21st century, with competition on the talent market increasing, it is essential for HR professionals to stay on top of the latest developments and have lateral thinking. The future brings many changes for  Read More...

eTail West 2018
February 26 March 01, 2018   JW Marriott, Palm Springs, CA  eTail is where the top minds in retail meet, collaborate and learn about what's disrupting the industry today and what'll change tomorrow. Designed to build your business and your profit,  Read More...



March 2018
Customer Experience Chapter Rwanda 2018
6 – 7 March 2018 in Kigali, Rwanda   The Customer Experience Chapter Rwanda 2018 will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver  Read More...

CX Innovation Summit
CX Innovation Summit Date 20 22 March 2018, Pullman Melbourne on the Park   Applying emerging trends and driving growth Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that  Read More...

CX Financial Services Exchange Asia
4 6 March, 2018 Bali, Indonesia As the financial services market in Asia becomes more competitive, connected and digital, CX has now moved to the top of the boardroom agenda – seen as a key strategy in standing out among  Read More...