Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
February 2016
How to Successfully Migrate to an Automated Scorecard System with Interaction Analytics
- Presented by CallMiner
When every contact counts in your engagement center, insight from all interactions is crucial.  Read More...

Roundtable - Analytics and Business Intelligence
- Presented by CRMXchange
Companies are looking for a guided approach to discover their most pressing issues and develop action plans to drive improvement.  Read More...

Tech Showcase - Advancements in Quality Assurance
- Presented by Aspect
Recording and quality management software are the foundation upon which an effective quality assurance program is built.  Read More...

BIG DATA AND CX WORLD SHOW AUSTRALIA 2016
February 2-3 in Sydney - Using a holistic data view to gain the fullest understanding of customer interactions, intentions and values possible is the direction all technology savvy companies should be heading towards.
  Read More...

Mumbai - 9th Loyalty Summit
Feb 3-4 in Mumbai - Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.
  Read More...

Mumbai - Customer Experience Summit 2016
Feb 4 in Mumbai - Customer service and marketing leaders will share how they are building stronger relationships with customers that impact their overall business.  Read More...

Phoenix - Customer Response Summit
Feb 23-25 in Phoenix - The Summit is built to help service leaders taking on an expanded role with new technologies, and supporting a new connected consumer with new expectations.  Read More...

Dubai - Customer Experience Management in Telecoms
Feb 28-March 2 in Dubai - This event will bring together all stakeholders in the sector to discuss and address how banks and financial institutions are digitally transforming and innovating in their banking services to enhance their customer experience.
  Read More...



March 2016
Utilizing Customer Analytics across the Organization
- Presented by Calabrio
Whether you’re just starting to explore voice-of-the-customer analytics solutions or have been using one for a while, this webinar will reveal the valuable data contained within the customer interactions taking place in your contact center.  Read More...

Preparing for the Future of Chat - Are You Ready?
- Presented by [24]7
Keeping up with the latest chat capabilities as well as the growing expectations of customers might seem challenging, but it can be done.  Read More...

Take Your Customers from Random Struggles for Service to An Enhanced Customer Experience
- Presented by Virtual Hold
In today’s enterprise sales and support environments, focus is both on Customer Experience and Business Outcomes.  Read More...

Tech Tank - Solutions for the Small to Medium Contact Center
- Presented by CRMXchange
For too long, only the largest corporations could afford sophisticated contact center technology while smaller organizations had to rely on their ingenuity and agility to compete in the marketplace  Read More...

What Does Happiness Mean to Your Online Customers? The Answer Lies in Virtual Agents!
- Presented by IntelliResponse, a [24]7 Company
Customer service is now front-and-center, with all eyes watching how your businesses engages and manages the experience it provides to its customers.  Read More...

Malaysia - 7th Annual Contact Centres Asia Summit
March 1-2 in Malaysia - Transforming your contact centre to deliver exceptional customer & employee satisfaction.
  Read More...

Singapore - eTail Asia 2016
March 1-3 in Singapore - The leading platform in Asia to help online retailers discover, develop and implement strategies that will help build a successful ecommerce business.
  Read More...

Vienna - 4th Annual HR Minds Forum
March 10-11 in Vienna - This is a symposium of revolutionary HR professionals who are devoted to create thriving HR strategies.
  Read More...

Dallas - Contact Center Executive Exchange
March 13-15 in Dallas - This is the premier event for Contact Center Executives and Chief Customer Officers who are responsible for maximizing customer engagement in the Contact Center and contributing to customer insight for national and multi-national Contact Center Operations.  Read More...

Thailand - Customer Experience Management Interactive
March 13-15 in Thailand - This is an invitation-only knowledge exchange for visionary Chief Customer Officers, VPs, Directors and Heads of Customer Experience, Digital, Customer Service, Marketing and CIOs from across Asia.  Read More...

Carlsbad, CA - Next Generation Customer Experience
March 21-23 in Carlsbad, CA - The Event for CX Innovators  Read More...

BIGIT TECHNOLOGY SINGAPORE 2016
March 22-23 in Singapore - The conference aims to provide comprehensive learning experience with tangible input from renowned senior leaders and experts coming from all industries across the globe.  Read More...

NYC - The 12th Annual Customer Experience Conference
March 23-24 in NYC - Drawing on insights from 11 years of success and the experiences of seasoned CX practitioners from The Board’s CX Council, this event is practitioner-driven and solutions-focused.  Read More...



April 2016
Roundtable - Best Practices IVR and Self Service
- Presented by CRMXchange
As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience.  Read More...

Toronto - 5th Annual Customer Experience Strategies Summit
April 5-6 in Toronto - Creating a unified and personalized customer experience across channels is pivotal to any modern business strategy.
  Read More...

Singapore - Monetising Big Data in Telecoms World Summit 2016
April 21-22 in Singapore - Increasing ROI through developing an effective big data strategy for your business.
  Read More...

Dallas - Contact Center & Customer Service Summit
April 24-26 in Dallas - The Summit is specifically designed for Senior Level Contact Center & Customer Service professionals looking to source new and innovative solutions in a very different setting from a traditional trade show or Expo.  Read More...



May 2016
Malaysia - Shared Services and Outsourcing Week
May 10-11 in Kuala Lumpur - There will be 3 functional streams for Finance & Accounting, HR and BPO professionals, where you and your colleagues can tailor your learning experience for 100% effectiveness!  Read More...



June 2016
Tech Tank - Innovations and Trends to Enhance the Customer Experience
- Presented by CRMXchange
The gap continues to widen between customer expectations and the level of service they receive.  Read More...

Monaco - Datacloud Europe 2016
Now in its 3rd year in Monaco, and twelfth year for the European event, Datacloud is the bellweather for cloud and data centres.  Read More...

Las Vegas - 17th Annual Call Center Week Conference & Expo
June 27-July 1 in Las Vegas - Attracting more than 2,000 attendees, 120+ speakers, 200+ sponsors & exhibitors, it’s where the community comes together year on year for a week full of learning and networking.  Read More...



July 2016
Roundtable - Workforce Management
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right numbers of agents are available at the right time to service customers.  Read More...



August 2016
Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
Research shows that FCR is key to delivering premium, low-effort customer experiences and reducing unnecessary service inquiries.   Read More...



September 2016
Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
 
Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs.
  Read More...

BIGIT TECHNOLOGY MALAYSIA 2016
Sept 19-20 in Malaysia - This conference has cutting edge presentations covering key topics on trending emerging technologies and its transformative impact, opportunities and outlook for all industries.  Read More...



October 2016
Roundtable - Best Practices to Enhance Customer Loyalty
- Presented by CRMXchange
Businesses of all types are now employing a variety of continually evolving methods to interact with and support their customers.  Read More...



November 2016
San Fran - Contact Center & Customer Service Summit
Nov 13-15 in San Francisco - The Summit is specifically designed for Senior Level Contact Center & Customer Service professionals looking to source new and innovative solutions in a very different setting from a traditional trade show or Expo.  Read More...