Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
September 2016
Got Endless Customer Data? Learn How to Make It Your Most Valuable Asset
- Presented by Virtual Hold
Your customers invest their time providing survey feedback. And, thanks to the omni-channel touchpoints, most companies have endless amounts of data.  Read More...

Mitigate the Mundane - Getting Started with Robotic Automation
- Presented by EdgeVerve Systems
Enterprises are aware that automation can be of help in eliminating these non-judgmental tasks. They know that they need to re-skill people to perform more productive business activities.  Read More...

Your Contact Center in 2020 - What You Need to Know Now
- Presented by [24]7
No longer can we think of the contact center only as a brick and mortar location where agents log in and interact with consumers while management tries to squeeze out every last possible ounce of efficiency.  Read More...

What Matters When Hiring for Your Contact Center?
- Presented by HireIQ
Of all of the information that can be collected from candidates, are we paying attention to the qualities our customers tell us are important?  Read More...

Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
 
Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs.
  Read More...

The Four Components of a Great Workforce Process
- Presented by Interactive Intelligence
In this webinar we will discuss best practices associated with all four of these important components. We’ll discuss best practices for forecasting and simulation modeling that ensures the best plans.  Read More...

Singapore - 4th Customer Experience Management Asia Summit
Sept 6-7 in Singapore - Find your next step in the customer centric journey.  Read More...

Customer Response Summit Austin
Sept 18-20 in Austin, TX - The Execs In The Know Customer Response Summit tackles the evolving challenges and opportunities that customer professionals face, in the multidimensional world of service and experience.

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BIGIT TECHNOLOGY MALAYSIA 2016
Sept 19-20 in Malaysia - This conference has cutting edge presentations covering key topics on trending emerging technologies and its transformative impact, opportunities and outlook for all industries.  Read More...

MA - NECCF Fall Forum
Sept 20 in Franklin, MA - Customer Experience: Are You Focusing on the Right Thing?
  Read More...

NYC - America’s Customer Festival
Sept 20 in NYC - Starting in 2011 as a loyalty-focused event, we’ve since grown to encompass experience and analytics to become a premier summit of high level marketing executives in New York City.
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Berlin - 5th Annual HR Minds Forum
Sept 29-30 in Berlin - The aim of the event is to deliver interactive debates and share experiences with abundant chances to engage with speakers, network with peers and build relationships that will cultivate strategic discussions long after the forum.  Read More...



October 2016
How Data and Analytics Can Turbocharge Your Chat Program
- Presented by [24]7
Smart use of data is key to a strong, healthy and effective chat program.  Read More...

Clerical processes got you down? Before and After Case Studies with Robotic Automation!
- Presented by NICE Systems
RPA has proven success in improving speed, accuracy and quality of work, not to mention happier, more productive employees.  Read More...

Roundtable - Best Practices to Enhance Customer Loyalty and Employee Engagement
- Presented by CRMXchange
Businesses of all types are now employing a variety of continually evolving methods to interact with and support their customers.  Read More...

Agent Evaluations - The Cherry-Picking Dilemma
- Presented by OpenText
Most coaching programs only barely reach a valid sample size, and even with the best intentions, agents often perceive interaction selection as a cherry-picking exercise designed to find more fault than praise.  Read More...

Workshop: Does Your Contact Center Make or Break the Customer Experience?
- Presented by West
Every time your customer interacts with your company, it adds or detracts from their overall experience. Each interaction matters—from transactional exchanges to high-impact moments.  Read More...

Singapore - LEAD 2016
Oct 5-6 in Singapore - Asia’s premium event for the modern marketer - to help marketing teams across Asia take their marketing to another level.  Read More...

Shanghai - 5th Annual Shared Services and Outsourcing Week
October 18-19 in Shanghai, China - Shared services and outsourcing leaders from across China and further afield will spend 4 days in Shanghai discussing the latest strategies on how to remain competitive in the fast-changing SSO World.  Read More...

London - Customer Experience Management Summit
Oct 19-20 in London - Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.  Read More...

London - Customer Experience Summit
Oct 19 in London - This event will feature powerful keynote addresses, inspiring case-studies and valuable networking all aimed at sharing best practices to improve the way companies drive business success through customer insights and intelligence.  Read More...

London - Digital Strategy Innovation Summit
Oct 19-20 in London - The Summit brings together 100+ leading experts for 2 days of interactive presentations and dedicated networking opportunities.  Read More...

Atlanta - CEM in Telecoms
Oct 25–27 in Atlanta - This event will bring together the leading companies from across the region to discuss how they deliver a simpler, personalized, value-added customer experience.
  Read More...

Philadelphia - Chief Customer Officer Forum USA 2016
Oct 25–26 in Philadelphia - The inaugural Chief Customer Officer (CCO) Forum will provide a highly interactive platform for sharing strategies and ideas in a non-competitive environment to accelerate and deepen understanding as well as investment in the maturing the CCO road-map.
  Read More...



November 2016
Shanghai - Customer Experience Management China Summit 2016
Nov 1-2 in Shanghai - This summit gathers global and regional CEM professionals together with industry experts to tackle the latest challenges in proactively building and managing customer relationships.
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San Fran - Contact Center & Customer Service Summit
Nov 14-15 in San Francisco - The Summit is specifically designed for Senior Level Contact Center & Customer Service professionals looking to source new and innovative solutions in a very different setting from a traditional trade show or Expo.  Read More...

Singapore - 19th Annual Shared Services and Outsourcing Week Asia
Nov 15-16 in Singapore - Value & Building Competitiveness through Data Analytics, Robotics Automation & Process Excellence  Read More...

Customer Experience Management Financial Services Hong Kong Summit 2016
Nov 29-30 in Hong Kong - This summit features the best practices and actionable insights from leading banks and insurance companies on customer-centric strategies to drive customer loyalty.  Read More...

San Diego - Future Branches 2016
Nov 29 – Dec 1 in San Diego - The conference is interactive by design, with targeted presentations, roundtable discussions, panels, and structured networking functions to ensure meaningful engagement, a variety of learning formats, and deeper networking opportunities.  Read More...



December 2016
Roundtable - Actionable Insights from Data
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...

Miami - The Chief Customer Officer Exchange
Dec 4-6 in Miami - Customer centricity is a revolution that can create significant competitive advantage. It is imperative that a CCO should adopt technologies and trends to future-proof themselves by creating a strong, customer-centric culture with accountability and ownership at all levels in the company.

  Read More...



February 2017
Singapore - 5th Contact Centres Week Asia Summit 2017
Feb 14-17 in Singapore - This summit will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management.    Read More...