CRMXchange — Your Gateway to Enhancing the Customer Experience

Event Calendar

CRMXchange recommends the activities below for all call center and CRM industry professionals.

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Webcasts 
Conferences and Exhibitions 
September 2010
10 Caller Bill of Rights 201 - Learn 10 ADVANCED tips on designing integrated customer experience solutions with your callers in mind
- Presented by Angel.com
 Presented By Mike Ahnemann, Creative Director of the Customer Experience at Angel Date September 10th, from 1pm to 2pm  Part 2 of Angel’s Caller Bill of Rights series, this is a deeper dive into great IVR and VUI design.  Learn  Read More...
14 CRM Process Improvement and Optimization
- Presented by OpenSpan
 OpenSpan is offering a series of webinars to explore how the principles of User Process Management can be applied in environments where four of the leading CRM platforms are in use.  Read More...
14-14 Six Ways Outsourcers Can Drive More Sales AND Improve Margins
- Presented by inContact
 While there are a number of reasons, cloud-based contact center software can provide outsourcers with four key benefits.  Sign up for this webinar to understand these benefits.  Read More...
15 Actionable Insights: The Key to Creating Self-Service Satisfaction
- Presented by Frost & Sullivan
 Presented by Frost & Sullivan and Microsoft Tellme Date Wednesday, September 15, 2010 | 2 00 PM EDTwww.frost.com actionable analytics    Contact center managers are forced to make important decisions every day based on incomplete and inaccurate data, turning what  Read More...
16 Leveraging Speech Analytics Inside – And Outside -- Contact Center Operations
- Presented by Nexidia
 Mike Trotter, Vice President of Customer Experience, will describe how Vonage has leveraged speech analytics to improve overall contact center operations and deliver marketing intelligence.  Read More...
21 The Quality Revolution Being Led by Performance Analytics
- Presented by Enkata
 Join us for this thought-provoking look at the quality monitoring process. We'll describe a new quality assessment model being adopted by major service operations. Learn how new analytics tools enhance and automate current quality monitoring and survey practices.  Read More...
23 Before the Buzz—Using Multi-Channel Customer Interactions to Get Ahead
- Presented by Verint® Witness Actionable Solutions®
 Join this session to discover the power of Customer Interaction Analytics—solutions that include speech, data and text analytics, along with customer survey feedback—and how arming your business with an “early internal warning system” can advance your organization from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships.  Read More...
23 The Enterprise Desktop: From Service Obstacle to Experience Enabler
- Presented by Frost & Sullivan
 Presented By Frost & Sullivan, IRT and Cicero Date Thursday, September 23, 2010 | 2 00 PM EDT www.frost.com enterprisedesktop Do you continue to try to  Read More...
27 3-D Customer Service - The Outbound Dimension
- Presented by Voxify
 This webcast will present the pillars of next-generation proactive communications. Sophisticated speech applications now have business intelligence and rules to tailor the call, the interaction, and the specific service. Hosted solutions have expanded the outbound market by enabling faster deployments, greater ROI, and higher scalability. The keys to success are personalization, interactivity, and transactional capabilities.
  Read More...
30 Three Reasons Why you Need the Voice of the Customer
- Presented by Confirmit
 Find out how to combine feedback with other customer data to understand how you can track, manage and improve customer experiences across multiple channels.  Read More...
12-14 California: GIL 2010: Silicon Valley
Frost & Sullivan invites you to join our elite group of visionaries, innovators and leaders as a member of The Global Community of Growth, Innovation and Leadership. Join today to network with and benchmark against a cross-section of industry leaders at our upcoming GIL 2010: Silicon Valley event where you will gain fresh perspectives, innovative ideas and practical solutions that will assist you in staying ahead of the curve.  Read More...
14-15 Asia: Customer Experience Asia 2010
Customer Experience Asia 2010 has been designed to bring together leading practitioners to discuss best practices that top organizations employ to achieve their goals in customer relationship management. Learn how to employ the different strategies our key speakers have in place:  Read More...
15-17 CA: 5th Annual Customer Experience Management & Retention Conference
Learn and share insights with more than 18 Customer Experience, Care, Advocacy and Loyalty Leaders on the latest developments in the design of strategies and methodologies being deployed to determine the proper key performance indicators for customer satisfaction. Speakers include CIGNA, Yahoo, Microsoft Corporation, BMO, Thomson Reuters and many more!  Read More...
15-16 Shanghai: 2nd Annual Customer Loyalty Asia Programme & CRM Summit 2010
 Asia's consumer markets as well as Loyalty & CRM practices are currently undergoing unprecedented changes and presenting new business opportunities to both international and local companies. However, to fully take advantage, companies must understand well a number of key market  Read More...
28-30 California: ICMI Knowledge Exchange 2010
With a purposeful focus on “Leveraging Customer Service for Business Value”, the ICMI Knowledge Exchange Conference offers a lively forum to engage meaningfully on the realities of providing an exceptional customer experience in an increasingly complex environment. If your level of experience has created a need beyond the value a traditional conference can offer, this is the event you’ve been waiting for.  Read More...


October 2010
26 Contact Center Strategic Planning Tips and Tricks
- Presented by Bay Bridge Decision Technologies
 Join this webcast to discuss tips and tricks for strategic planning; determining your requirements and, more importantly, your hiring plans over time.  Read More...
21-22 India: Customer Experience & Service Innovation
This 2-day conference will open up various methods of retaining customers through smart centre analytics, co-creative processes, human sigma, customer churn management and customer service.  Read More...
25-27 Istanbul Call Center Conference & Expo
The main theme of the VI. Istanbul Call Center Conference will be “customer satisfaction” which is the reason for the call centers.  Read More...
25-27 Miami: International Contact Center Expo & Conference
The International Contact Center Expo and Conference being held at the Doral Golf Resort & Spa in Miami, provides a unique opportunity for industry leading operations, technology, and customer care executives from companies around the world to meet, exchange ideas and network.  Read More...


November 2010
2-5 The Virtual Contact Center Conference - Right From Your Desk
In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office.  Read More...