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Event Calendar
CRMXchange recommends the activities below for all call center and CRM professionals.  RSS Feed
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Webcasts
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Conferences and Exhibitions
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May 2008
1
Your Ultimate Competitive Weapon: Leveraging The Combination of Contact Center Information and Real Time Enterprise Data
- Presented by Informiam
This webcast will help you identify the communities within your business that could not only use, but are clamoring for real-time contact center intelligence.
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6
How to Develop Effective Coaching Programs for Maximum Results
- Presented by Autonomy eTalk
In this webcast we will discuss ways to maximize contact center resources and technology in order to develop an effective coaching program that instills confidence in your employees and fosters continuous performance improvement for coaches and agents.
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8
Superior Customer Service in an Economic Downturn
- Presented by Avaya
Join Avaya and Language Line, the world’s largest provider of phone interpretation services, to explore ways you can deliver self-service options that will delight your customers, offload your agents, and put a smile on the face of your CEO.
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13
Forecasting and Scheduling: A Foundation for Contact Center Success in a Challenging Economy
- Presented by Verint® Witness Actionable Solutions™
This webcast will highlight how workforce management solutions can better serve your contact center during challenging economic times
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13
On-Demand Virtual Contact Center at Work: Office Depot Opportunities, Challenges and Best Practices
- Presented by Frost & Sullivan
During this scheduled eBroadcast Frost & Sullivan will take a behind the curtain look at Office Depot and examine how they made use of an on-demand virtual contact center.
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15
Best Practices for Implementing a First Contact Resolution
- Presented by Enkata
In this Webinar, Ken Landoline, from the Yankee Group, examines the benefits of using FCR as a key measurement in customer service environments and the issues involved in defining FCR.
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20
Performance Management: How to make sense out of all your data… then make it work for you
- Presented by IEX Corporation
Join this webcast for a look at how performance management gives you the integrated reports you need while keeping your contact center moving in the same direction as the larger enterprise.
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22
High Performance Coaching: Building a bond between supervisors and agents that insures consistent results
- Presented by KnoahSoft
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27
Transforming the Culture of Attrition
- Presented by FurstPerson
FurstPerson has released a groundbreaking study – “Driving Performance Improvement – Transforming the Culture of Attrition” that shows you specifically why and how you can change this culture.
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28
Great Debate: Extending the Benefits of Quality Management Solutions
- Presented by CRMXchange
To get full value from QM suites, contact center managers must incorporate the applications’ new capabilities into their workflow and decision making processes.
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1
Dallas: Call Center Optimization Forum
- Presented by VPI
Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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13-15
Boston: SCORE Conference 2008
Are You "Building Customers for Life"? If your answer is, "Who knows; who cares?" then you're following a going out of business strategy! You need to attend the sixth annual Symposium for Customer Operations and Relationship Exposition - SCORE 2008 - taking place on May 13-15 at Boston's spacious World Trade Center . Geared towards call centers, CRM operations and other customer-facing organizations, SCORE 2008 will show you how to increase revenue and profits by maximizing customer satisfaction and locking in long term customer loyalty. Click here for to view full conference information. Save $700 on the full 3-day pass if you register by April 11.
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19-21
Dallas: Call Center Demo and Conference
The industry's longest running, leading event is back in sunny Texas bringing contact center professionals the expert education and quality networking they expect from ICMI. Make your way down to the Hotel Intercontinental to experience this quality event for yourself. Friends of CRMxchange save $150 off premium and standard conference packages. Special Savings for CRMXchange members.
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21-22
Chicago: Client Strategies & CRM For Finance
Through case studies, discussion panels, and interactive sessions this five star event will provide participants the opportunity to learn successful strategic, operational, and technical CRM implementations that result in life-long relationships and increased profits.
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27-28
Belgium:Achieving Excellence in Contact Centres
This conference will bring together contact centres experts from different industries. During these two highly interactive days you will be able to share insights and experiences, be part of 4 interactive sessions and examine best contact centres strategies.
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27-28
Vienna: 3rd Annual B2B CEM in Telecoms
Following the success of the two previous events, this 3rd Annual B2B CEM will bring together industry experts who will share their practical experience on crucial B2B issues. Discussion will reveal how to understand the B2B segment and deliver value trough the corporate customer’s experience
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29
Tampa Bay: Call Center Optimization Forum
- Presented by VPI
Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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June 2008
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19
Chicago: Call Center Optimization Forum
- Presented by VPI
Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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23-26
Las Vegas: 9th Annual Call Center Week
IQPC is pleased to present our 9th annual Call Center Week event. The Call Center Week is the fastest growing call center event in the world!
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26-27
Hong Kong: The APCSC Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit
The APCSC Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit is a Regional Conference for leading companies to exhibit and showcase Customer Service and CRM related best practices, success stories, technologies, as well as keynote presentations by honorable guests of APCSC, industry leaders and experts of the Leadership Community. APCSC has successfully held the Summit for 5 consecutive years.
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26
Kansas City: Call Center Optimization Forum
- Presented by VPI
Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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July 2008
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8
Los Angeles: Call Center Optimization Forum
- Presented by VPI
Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.http://www.OptimizeYourCallCenter.com/LA
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20-23
Colorado:9th Annual MARKETING WORLD 2008:Frost and Sullivan MIndXchange
Frost & Sullivan's unique interactive format gives you the opportunity to learn from - and network with - marketing executives across a broad range of industries to benchmark and validate your own marketing plan.
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August 2008
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18-21
Toronto:Call Centre Week Canada
CCW Canada is the premier Canadian event to feature primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies.
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