Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

Webcasts

Conferences and Exhibitions

April 2024

Fueling Success - 6 Ways AI Empowers Agents
- Presented by NICE
This webinar discusses how AI can help agents humanize and personalize the customer experience in unexpected ways such as cultivating empathy and personalizing a service as well as improving their productivity in the process. Read More...

Bracing for the Storm - Ensuring Contact Center Resilience in Harsh Weather
- Presented by Hammer and Servion
This webinar is dedicated to equipping businesses with the knowledge and tools necessary to test, prepare, and strengthen their contact centers against the challenges posed by inclement weather. Read More...

Unleashing the Power of CX Automation for Enhanced Customer and Agent Experiences
- Presented by Verint® Systems
This webcast will unveil the secrets behind CX Automation and its pivotal role in shaping today's customer interactions. Read More...

2024 Remote Working Summit
Discover where others are landing with their WFH/hybrid programs, including short and long range strategic approaches, the latest in creating a truly connected and flexible distributed environment, and the best in technology that makes it all go. Read More...

Call & Contact Center Expo Las Vegas 2024
The expo will host over 200 world-class suppliers showcasing revolutionary products and solutions, providing hands-on demonstrations of their applications in customer experience strategy. Read More...

The Digital Insurance Summit
The Digital Insurance Summit is the only thought-leadership event gathering digital innovators from carriers, insurtechs, agencies and brokers to discuss, share and brainstorm strategies for acquiring and keeping customers. Read More...

May 2024

AWS Contact Center Day
- Presented by AWS
AWS Contact Center Day is a free virtual conference for next-gen contact center leaders. Read More...

Charting a Path to CX Automation in Your Contact Center
- Presented by Verint® Systems
CX automation is the use of AI-powered automation to elevate your customer experience while simultaneously lowering costs. Read More...

CX NXT BFSI Summit 2024
Join us at the CX NXT Summit, London 2024 to discover trends in consumer behavior, adapt the customer journey, and more. Read More...

ISG Future Workplace Summit
Reserve your seat at the highly anticipated ISG Future Workplace Summit in the heart of NYC Read More...

June 2024

CCW Vegas
CCW is the largest event series in the world dedicated to serving professionals within the customer service industry. Read More...

2024 Loyalty Expo
Loyalty Expo will provide the knowledge and best practices necessary to guide your team and brand on your customer loyalty journey. Read More...

Future Branches Boston 2024
Future Branches Boston 2024 offers two days of action-packed stories, conversations, and connections with the top minds in retail banking. Read More...

The 5th Passenger Loyalty China Summit
The 5th Passenger Loyalty China Summit will bring together delegates from various industries to discuss how to drive customer loyalty in the air transport and travel industry. Read More...

July 2024

CXFS Boston
We're excited to announce CXFS is at the Westin Copley Place Boston, MA Read More...