Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

Webcasts

Conferences and Exhibitions

October 2025

Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement
- Presented by CrmXchange
In this session, we’ll explore how to move beyond metrics—transforming Quality and Workforce Engagement Management into powerful drivers of customer satisfaction, employee empowerment, and business success. Read More...

The AI Kickoff - Smarter Ways to Leverage Interaction Analytics for Insights and Workforce Success
- Presented by NiCE
In this one-hour session, we’ll share practical steps to unify teams, integrate reporting, and align strategies for maximum impact. Read More...

November 2025

Future Branches Austin 2025
The role of the branch is evolving. While more customers handle everyday banking online, branches are becoming high-value spaces for deeper engagement, financial guidance, and relationship-building. Read More...

Customer Experience Live Show Africa 2025
The Customer Experience Live Show Africa 2025 is dedicated to helping you explore, and leverage the best CX strategies and solutions for your business. Read More...