Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

 
   


  


Webcasts 
Conferences and Exhibitions 
July 2015
Roundtable - Best Practices Workforce Management
- Presented by CRMXchange
Workforce management applications are designed to automate the deployment of the contact center workforce.  Read More...

Tech Showcase - Performance Management - The Secret to Enabling Your Agents
- Presented by Aspect
Agent enablement is often an overlooked topic in the contact center operational effort.   Read More...

Sao Paulo - Broadband Latin America
July 01-02 in Sao Paulo, Brazil - Making broadband more accessible and affordable in Latin America and the Caribbean, co-located with its sister event VSAT Latin America.  
  Read More...

Toronto - Internal Communications Canada 2015
July 28-29 in Toronto, ON - as a part of marcus evans Communication Series.  
  Read More...



August 2015
Tech Showcase - VHT - How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction
- Presented by Virtual Hold
Research shows that 72% of customers are frustrated with the inconsistent service they received across multiple contact channels like SMS, mobile applications, social media, and chat. Additional  Read More...

Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
First contact resolution is properly addressing the customer's need the first time they contact your organization, eliminating the need for the customer to follow up with a second contact.  Read More...

Tips and Tricks for Successful Contact Center Forecasting and Planning
- Presented by Interactive Intelligence
Workforce management has long been characterized like so: Ensure that the right numbers of agents are available at the right time to service customers.  Read More...

Manila - Shared Services and Outsourcing Week Philippines
Aug 11-14 in Manila - Unlocking Value, Improving Productivity and Maintaining Your Competitive Edge.
  Read More...

Singapore - Customer Experience Management (CEM) in Telecoms World Summit 2015
Aug 13-14 in Singapore - Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business.
  Read More...

South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit
August 17-18 in Johannesburg, South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit

  Read More...

Singapore – Customer Experience Masterclass
August 20-21 in Singapore - In addition to the interactive learning modules, this event will also be showcasing case studies and up-to-date thinking from around the world.
  Read More...



September 2015
Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast you will view top QA and Analytics solutions.  Read More...

Singapore - 3rd annual Customer Experience Management Asia Summit
September 2-3 in Singapore - This year, CEM Asia will be bigger and better than ever. Over 30 exhibitors and over 300 attendees packed in 5 full days of content.  Read More...

Vienna - 3rd Annual HR Minds Forum
Sept  10-11 in Vienna  - In the ever-increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business.  Read More...

UAE - InRetail Summit
Sept 13-15 in UAE - This is the largest retail gathering in the Middle East – attracting big names within the retail industry.  Read More...

San Antonio - 3rd Annual Utility Call Center Operational Excellence Conference
Sept 14-16 in San Antonio, TX - This is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face.  Read More...

Chicago - 2nd Annual Digital Customer Experience Strategies Summit
September 23-24 in Chicago - Transform your customer experience.  Rewire the experience: where digital meets physical and offline.  Read More...

NYC - America’s Customer Festival 2015
Sept 23 in NYC - America’s Customer Festival is a one day interactive conference that unites all aspects of the customer journey.  Read More...

NC - Customer Experience for Financial Services
Sept 28-30 in Charlotte, NC - CXFS is an event that is specifically designed to bridge the gap between customer experience and financial services.  Read More...



October 2015
Hitting Revenue and Cost Targets with WFO
- Presented by Interactive Intelligence
Whether you run a sales operation or a pure service organization, managing the bottom line is a top operational priority.  
  Read More...

Roundtable - Best Practices in Engagement and Loyalty
- Presented by CRMXchange
Enterprises now interact with and support their customer in ways that are constantly becoming more varied and increasingly complex.  Read More...

Roundtable: Things You Need….But Don’t Know You Need…for Your Contact Center
- Presented by CRMXchange
It’s often been said that “what you don’t know can’t hurt you,” but that’s certainly not true if you’re an organization looking to improve operating efficiency, enhance client interactions, expand global marketing reach or limit liability to violations of TCPA regulations.  Read More...

BIGIT Technology Show Malaysia 2015
Oct 6-7 in Kuala Lumpur - The Summit is a perfect ground to engage emerging challenges faced and provide comprehensive Big Data solutions required in daily business operations.  Read More...

London - Customer Experience Management Summit 2015
Oct 7-8 in London - The two day event will bring together key industry stakeholders and innovators in the customer experience landscape from a cross-sector perspective.  Read More...



November 2015
Tech Tank - OmniChannel Strategies
- Presented by CRMXchange
The rapid evolution of technology-based customer touch points brings with it a vast array of issues.  Read More...

BIGIT MENA Big Data Summit 2015
Nov 9-10 in Abu Dhabi - The Summit is a triple-streamed large scale conference with an expected amount of over 40 influential and prominent speakers to deliver thought-provoking discussions on the latest most talked about topics on Big Data.  Read More...



December 2015
Roundtable - Using Data to Empower the Contact Center
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...