Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
January 2017
The Artificially Intelligent Agent: The Role of AI and Chatbots in Customer Engagement
- Presented by [24]7
Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture.  Read More...

Insights that Drive Customer Satisfaction
- Presented by Evolve IP
According to a research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost.  Read More...

The Finance and Investment Forum 2017
Jan 26 in London - The annual marketplace for the leadership of publicly quoted and private data center, hosting and cloud businesses to network and engage with users, investors, financiers and industry partners, transacting companies, professional intermediaries, real estate brokerages, and legal counsel.
  Read More...

Chief Customer Officer Forum USA 2017
Jan 30-Feb 1 in Miami - The inaugural Chief Customer Officer (CCO) Forum will provide a highly interactive platform for sharing strategies and ideas for developing, maturing and investing in the CCO road-map within your organization.
  Read More...



February 2017
Tech Tank: Workforce Management 2017
- Presented by CRMXchange
Balancing agent resources with call and contact volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Read More...

3 Critical Items to Address For Your Customer Experience Strategy
- Presented by Virtual Hold
With incoming customer data from every known channel it becomes more challenging for companies to properly leverage that data and deliver a comprehensive experience.  Read More...

Driving Digital Adoption via Customer Intent - The Jacada Contact Hub
- Presented by Jacada Inc.
According to Forrester, 40% of consumers have a high willingness, and ability, to shift spend.  Read More...

Customer Response Summit Las Vegas
Feb 6-8 in Las Vegas - The Most Insightful Event for Customer Management Executives
  Read More...

Singapore - 5th Contact Centres Week Asia Summit 2017
 Feb 14-17 in Singapore - This summit will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management.  Read More...

Orlando - 6th Annual Internal Communications and Situational Messaging Conference
Feb 15-16 in Orlando - This summit will foster a productive exchange from industry leaders on how to best maximize employee productivity and drive enterprise performance through effective and efficient internal communications.
  Read More...

Datacloud Asia 2017
Feb 23 in Singapore - Asia’s premier networking and business deal making forum for data center and cloud.
  Read More...



March 2017
Roundtable: Analytics and Business Intelligence 2017
- Presented by CRMXchange
As customer experience management becomes a priority across the business landscape, more companies recognize the importance of engaging their customers across a variety of channels.  Read More...

Singapore - e-Tail Asia 2017
March 7-9 in Singapore - one-stop shop for everything multichannel and eCommerce; an event where you’ll learn, be inspired, find innovative solutions for your business and build lasting friendships.  Read More...

Thailand - Customer Experience Management (CEM) Exchange
March 19-21 in Thailand - The Exchange will offer CX leaders the opportunity to hear and discuss successful strategies in a true peer-to-peer networking forum.  Read More...

Thailand - Telecoms World Asia 2017
March 21-22 in Bangkok - With the dawn of a digital era, it’s become imperative for telecoms operators to undergo a topdown transformation to survive and thrive in an age of disruptive technology, business models and new competitors.  Read More...

Boston - Innovation Evolution East 2017 Conference
March 29-30 in Boston - The Conference will bring together professionals accountable for external and strategic innovation to discuss key issues surrounding connected innovation to champion open, external, and collaborative innovation and strategic partnerships.  Read More...



April 2017
Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
The customer experience/contact center industry is a space where constant progress is the norm; making it an overwhelming task to keep track of the latest innovations.  Read More...

Singapore - Digital Travel APAC 2017
April 25-27 in Singapore - APAC's most senior-level eCommerce & Digital Event for Travel.
  Read More...

Toronto - 6th Annual Customer Experience Strategies Summit
April 26-27 in Toronto - Maximize Customer Satisfaction, Drive Your Profits, and Create Extraordinary Customer Experiences.
  Read More...



May 2017
Roundtable: IVR and Self-Service 2017
- Presented by CRMXchange
There is a perception that most existing IVR systems are not designed with consumer needs in mind.  Read More...

NYC - The 13th Annual Customer Experience Conference
May 4-5 in NYC - This network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies.  Read More...

Australia – 10th Annual Customer Experience Week 2017
May 23-26 in Sydney - This will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, Service, Marketing, Digital and Loyalty to Transform CX with Insights, Culture, Metrics and Digital.
  Read More...

London - The 6th Annual Customer Focus Summit 2017
May 23 in London - The Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.
  Read More...