Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
June 2016
Extreme Call Deflection - Utilizing your Digital Arsenal (Dude!)
- Presented by [24]7
Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can’t get what they need done on the website.  Read More...

Tech Tank - Innovations and Trends to Enhance the Customer Experience
- Presented by CRMXchange
The gap continues to widen between customer expectations and the level of service they receive.  Read More...

Robots in the Contact Center – Are You Ready for the Next Wave?
- Presented by EdgeVerve Systems
Robotic Process Automation (RPA) has been proven to provide 40% - 75% cost reductions --double what can now be achieved by traditional methods of optimizing operations.  Read More...

Strategies to Attract and Retain a High-Performing Agent Workforce
- Presented by HireIQ
This informative session will introduce innovative strategies to attract, select and retain a long-tenured, high-performing agent workforce.  Read More...

Hong Kong - Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit 2016
June 2-3 in Hong Kong - This summit will provide the business community a road map and insight to achieve long-term economic growth to service excellence of Hong Kong integrating with China, Asia Pacific and global economy.
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Monaco - Datacloud Europe 2016
June 8-9 in Monaco - Hosted in an outstanding backdrop, the event offers a professional range of services for sponsor and exhibitor ROI.  Read More...

New Orleans - CXFS 2016
June 14-16 in New Orleans - A customer experience event created specifically for the financial services sector that pay special attention to balancing cx and compliance and connecting cx to business outcomes.
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Las Vegas - 17th Annual Call Center Week Conference & Expo
June 27-July 1 in Las Vegas - Attracting more than 2,000 attendees, 120+ speakers, 200+ sponsors & exhibitors, it’s where the community comes together year on year for a week full of learning and networking.  Read More...

Prague - Customer Experience Management in Telecoms European Summit
June 27-29 in Prague, Czech Republic - The Summit is the largest three day European event dedicated entirely to customer experience management for the telecoms industry giving operators from around the world a chance to network, share best practice, discuss obstacles and overcome some of the biggest challenges the industry currently presents.  Read More...

Central London - Digital Customer Experience Strategies Summit Europe
June 30-July 1 in Central London - Exclusive to this conference, discover best-in-class digital CX innovations in mobile, social, virtual agents, personalisation, customer journey mapping, voice-of-customer (VoC), and analytics.
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July 2016
Combining the Virtual and the Real for Customer Engagement Success
- Presented by Creative Virtual
With customer experience being a key factor in purchasing decisions, smart companies are turning to the combination of virtual and real support to successfully provide omnichannel engagement.

  Read More...

Roundtable - Workforce Management
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right numbers of agents are available at the right time to service customers.  Read More...

The Four Fundamentals of Chat: Don’t just turn it on, extract the maximum value out of this channel
- Presented by [24]7
Smart use of data is key to a strong, healthy and effective chat program. 87% of businesses plan to extend their levels of reporting and data analytics, and the heat is on!  Read More...

London - 20:20 Customer Experience Summit
July 5-6 in London - Leaders from retail, telecoms, travel, hospitality, transport, finance, media, utilities and more will give you a cross-sector perspective on what matters for CX right now.  Read More...



August 2016
What-If, Cost Versus Service, and Variance Analysis
- Presented by Interactive Intelligence
What-if Analysis: There is one proposal (or fifty) to change the way our center network operates. What will happen to our cost or our service if we make these changes?  Read More...

Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
Research shows that FCR is key to delivering premium, low-effort customer experiences and reducing unnecessary service inquiries.   Read More...

7th Annual Shared Services and BPO Week Philippines
August 16-17 in Manila - Leveraging winning talent strategy and technology innovation to transform the Philippines into a world-class SS&O location.  Read More...

Texas - Customer Insight and Analytics Summit
August 22-24 in Austin, TX - Building a Data Fluent Organizational Culture. Data is the new business language, forever transforming organizational models and customer relationships.  Read More...



September 2016
Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
 
Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs.
  Read More...

The Four Components of a Great Workforce Process
- Presented by Interactive Intelligence
In this webinar we will discuss best practices associated with all four of these important components. We’ll discuss best practices for forecasting and simulation modeling that ensures the best plans.  Read More...

Singapore - 4th Customer Experience Management Asia Summit
Sept 6-7 in Singapore - Find your next step in the customer centric journey.  Read More...

Customer Response Summit Austin
Sept 18-20 in Austin, TX - The Execs In The Know Customer Response Summit tackles the evolving challenges and opportunities that customer professionals face, in the multidimensional world of service and experience.

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BIGIT TECHNOLOGY MALAYSIA 2016
Sept 19-20 in Malaysia - This conference has cutting edge presentations covering key topics on trending emerging technologies and its transformative impact, opportunities and outlook for all industries.  Read More...

NYC - America’s Customer Festival
Sept 20 in NYC - Starting in 2011 as a loyalty-focused event, we’ve since grown to encompass experience and analytics to become a premier summit of high level marketing executives in New York City.
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Berlin - 5th Annual HR Minds Forum
Sept 29-30 in Berlin - The aim of the event is to deliver interactive debates and share experiences with abundant chances to engage with speakers, network with peers and build relationships that will cultivate strategic discussions long after the forum.  Read More...



October 2016
Roundtable - Best Practices to Enhance Customer Loyalty
- Presented by CRMXchange
Businesses of all types are now employing a variety of continually evolving methods to interact with and support their customers.  Read More...

Singapore - LEAD 2016
Oct 5-6 in Singapore - Asia’s premium event for the modern marketer - to help marketing teams across Asia take their marketing to another level.  Read More...

London - Customer Experience Management Summit
Oct 19-20 in London - Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.  Read More...



November 2016
Tech Tank - Guide to Multi-Channel and Omni-Channel Support
- Presented by CRMXchange
While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to the next step by providing a seamless cross-channel customer experience.  Read More...

San Fran - Contact Center & Customer Service Summit
Nov 13-15 in San Francisco - The Summit is specifically designed for Senior Level Contact Center & Customer Service professionals looking to source new and innovative solutions in a very different setting from a traditional trade show or Expo.  Read More...



December 2016
Roundtable - Actionable Insights from Data
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...