Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
June 2017
Approaches for Engaging and Enhancing Effectiveness of Contact Center Agents
- Presented by CRMXchange
A customer’s experience with an agent is often the key to how an organization is judged.  Read More...

Discovering the Right Contact Center Processes for Automation - Technology Showcase
- Presented by EdgeVerve Systems
Register June 20, 1:00pm Eastern Presented by Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems Today’s enterprises are aware that automation can help them in eliminating non-judgmental tasks and mundane tasks. They realize they need to re-skill people to perform more productive bu  Read More...

4 Strategies To Ensure Agent Happiness and Omnichannel Success
- Presented by Genesys
Register June 21, 2:00 pm Eastern Presented by Brendan Dykes, Director Product Marketing, Genesys and Nicholas Klisht, Director, ConvertiCulture Customer engagement technologies are continuously changing and it’s a challenge to keep up. Customer centric organizations have implemented an omnichannel str  Read More...

5 Ways to Improve Your Call Center Reporting & Analytics
- Presented by Evolve IP
REGISTER NOW June 22, 2:00 Eastern Presented by Rich Fox, VP Contact Center Solutions, Evolve IP Most businesses share the same goals i.e. to improve customer experience, enhance productivity and increase revenue. However, aligning your contact center reporting & analytics to your goal is not a  Read More...

All-In-One Cloud Contact Center Solution
- Presented by Genesys
REGISTER May 25, 2017 at 2pm ET / 11am PT Presented by Genesys  Make Customer Relationship Simple  Providing great customer service can be complex. The tools you use shouldn't be.  PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage multichannel customer  Read More...

7th HR Minds Employee Engagement Forum 01-02 June 2017, Amsterdam, Netherlands
In the ever increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business. As the world is shrinking, talent needs to be identified  Read More...

London - Chief Customer Officer Europe 2017
June 6-8 in London - This event will establish a platform for the community of CCOs and CX leaders to define and establish the strategic importance of customer-focused initiatives in today’s turbulent business environment.
  Read More...

4th Annual Contact Centers Philippines
 Integrating Agents, Technologies & Processes in the Age of the Customers    Read More...

ACI's Customer Experience Management Summit
Customer Experience Management Summit  Read More...

International CRE & CSQS Leadership Summit 2017
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 15 16 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share  Read More...

Nairobi - Call Center Transformation Forum
June 21-23 in Nairobi - This is the only program in East Africa, purely focused on Call Center Transformation this year.  Read More...



July 2017
Roundtable – Best Practices in Workforce Management 2017
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers.  Read More...

Hang up Your 1-800 Number and Use Chat
- Presented by [24]7
Register July 18th, 1:00 Eastern Presented by: Leslie Joseph, Senior Director, Product Marketing, [24]7 The more things change, the more they stay the same. Take for example, customer interactions; customers are going digital, and text-based communications dominate. However, the 1-800 number stil  Read More...

New Methods and Data that Will Improve Contact Center Forecasting
- Presented by Genesys
REGISTER July 25th, 1:00 pm Eastern Presented by: Ric Kosiba, Vice President, Genesys' Decisions Group Forecasting has always been called part art and part science, but the science is lately being dramatically improved through the use of cloud computing and the use of new data sources.  New data sources  Read More...

The Premiere Event for Customer Experience Executives
Chief Customer Officer Singapore 11th – 12th July 2017   The premiere event for Customer Experience Executives   The Chief Customer Officer (CCO) is rapidly becoming fundamental  in every organisation. Over the next 5 10 years it is expected that every  Read More...

CXFS 2017
Renaissance Boston Waterfront Hotel, Boston, MA Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference, an event specifically created for  Read More...



August 2017
Roundtable – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Read More...

Improving Capacity Planning: Models are Important!
- Presented by Genesys
REGISTER August 25th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys It wouldn’t be a Ric webinar if we didn’t discuss math modeling!  In this session, we will discuss the next step after forecasting—arguably the more important step of using capacity plans as a  Read More...

8th Philippines Shared Services & BPO Week
The 8th Annual Shared Services & BPO Week,  1 – 2 August 2017 in Manila, Philippines.  Transitioning and Enhancing Business Services in an Increasingly Smart and Automated Environment.  Read More...



September 2017
Analytics and Quality Assurance - Tech Tank
- Presented by CRMXchange
Register September 19, 2:00 Eastern Presentations by CallMiner, dvsAnalytics, inContact Keeping customers happy requires a business to learn as much as possible about they they’re thinking to accurately anticipate their needs.  Gain insights on the on the capabilities of speech, text, and interaction  Read More...

5th Annual Customer Experience Management Asia
In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Delivering great customer experience (CX) is and  Read More...

Gamification Masterclass for HR purposes, 14-15 September 2017, Vienna, Austria
Gamification has gained a lot of attention lately, in particular in the world of Human Resources. It was said to be a great method for increasing employee motivation, engagement and efficiency – a goal that every company strives for. But  Read More...

4th Digital Customer Experience Strategies Summit
4th Digital Customer Experience Strategies Summit. The event takes place 19 20 September at the Fairmont Chicago, Millennium Park. You can find more information here  www.digitalcustomerexp.com This event is designed to ensure that companies have all the digital CX insights  Read More...

The Most Insightful Event for Customer Experience Executives
Leaders Learning From Leaders  Customer Response Summit Chicago will showcase the power of "Leaders Learning From Leaders." From September 19 21, 2017 you can expect to get answers to your burning customer experience challenges and questions, from the brightest senior level executives in the industry.  Read More...



October 2017
Roundtable – Innovations and Trends in Customer Service
- Presented by CRMXchange
Register October 12th, 2:00 pm Eastern Presentations by CallMiner, inContact, Verint Today’s customers not only expect to be able to connect with a company on whatever communication channel they prefer.   They also want businesses to be capable of maintaining context throughout every phase of an in  Read More...

Managing Training: Who, What, and When!
- Presented by Genesys
REGISTER October 24th, 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys One area of focus that traditional workforce management software has largely ignored is how to manage agent training – training is usually “one size fits all”.  But there are three elements   Read More...

7th Annual Telecom Customer Experience, Loyalty & Retention Summit
Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best  Read More...

Denver - Contact Center & Customer Service Summit
Oct 23-24 in Denver - This complimentary event gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies.  Read More...



November 2017
Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service
- Presented by CRMXchange
Register November 14th, 2:00 Eastern Aspect, inContact Sixty five percent of Americans feel more positive about the companies they do business with when they are able to solve a problem without speaking to a customer rep.   The roundtable explores the most effective methods of providing customers w  Read More...

Bringing it Together: How Better Contact Center Plans Lead to a Better Operation
- Presented by Genesys
REGISTER November 15th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys So what happens to your operation as you improve your capacity plans, better manage to your seasonality, determine the best ways to schedule agent training, and develop individual agent perfo  Read More...

Chief Customer Officer Form - Sydney
Chief Customer Officer Forum Sydney 1 2 November, 2017 www.chiefcustomerofficersydney.com Booking Page http www.chiefcustomerofficersydney.com crmxchange discount offer   Venue Swissotel Sydney 68 Market Street, Sydney, NSW 2000 http www.swissotel.com hotels sydney In today’s world customer centricity can no longer be  Read More...