Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
August 2016
Visual IVR In Action - Personalized Customer Experience
- Presented by Jacada Inc.
Join this showcase as we show you how visual IVR delivers a personalized and digital experience to voice callers, enabling a better customer experience with improved self-service.  Read More...

What-If, Cost Versus Service, and Variance Analysis
- Presented by Interactive Intelligence
What-if Analysis: There is one proposal (or fifty) to change the way our center network operates. What will happen to our cost or our service if we make these changes?  Read More...

Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
Research shows that FCR is key to delivering premium, low-effort customer experiences and reducing unnecessary service inquiries.   Read More...

How to Deliver Omnichannel Customer Engagement, Today!
- Presented by Genesys
REGISTER Wednesday, August 24, 2016   North America Session :  11 AM PT / 2 PM ET Latin America Session :  1 PM CDT / 3 PM BRT Europe Session :  3 PM BST / 4 PM CEST Asia-Pacific Session :  9 AM SGT / 11 AM AEST  Sometimes, contact center and IT professionals mistakenly interchange the  Read More...

7th Annual Shared Services and BPO Week Philippines
August 16-17 in Manila - Leveraging winning talent strategy and technology innovation to transform the Philippines into a world-class SS&O location.  Read More...

Texas - Customer Insight and Analytics Summit
August 22-24 in Austin, TX - Building a Data Fluent Organizational Culture. Data is the new business language, forever transforming organizational models and customer relationships.  Read More...



September 2016
Got Endless Survey Data? Learn How to Make It Your Most Valuable Asset
- Presented by Virtual Hold
Your customers invest their time providing survey feedback. And, thanks to the omni-channel touchpoints, most companies have endless amounts of data.  Read More...

Mitigate the Mundane - Getting Started with Robotic Automation
- Presented by EdgeVerve Systems
Enterprises are aware that automation can be of help in eliminating these non-judgmental tasks. They know that they need to re-skill people to perform more productive business activities.  Read More...

What Matters When Hiring for Your Contact Center?
- Presented by HireIQ
Of all of the information that can be collected from candidates, are we paying attention to the qualities our customers tell us are important?  Read More...

Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
 
Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs.
  Read More...

The Four Components of a Great Workforce Process
- Presented by Interactive Intelligence
In this webinar we will discuss best practices associated with all four of these important components. We’ll discuss best practices for forecasting and simulation modeling that ensures the best plans.  Read More...

Singapore - 4th Customer Experience Management Asia Summit
Sept 6-7 in Singapore - Find your next step in the customer centric journey.  Read More...

Customer Response Summit Austin
Sept 18-20 in Austin, TX - The Execs In The Know Customer Response Summit tackles the evolving challenges and opportunities that customer professionals face, in the multidimensional world of service and experience.

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BIGIT TECHNOLOGY MALAYSIA 2016
Sept 19-20 in Malaysia - This conference has cutting edge presentations covering key topics on trending emerging technologies and its transformative impact, opportunities and outlook for all industries.  Read More...

NYC - America’s Customer Festival
Sept 20 in NYC - Starting in 2011 as a loyalty-focused event, we’ve since grown to encompass experience and analytics to become a premier summit of high level marketing executives in New York City.
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Berlin - 5th Annual HR Minds Forum
Sept 29-30 in Berlin - The aim of the event is to deliver interactive debates and share experiences with abundant chances to engage with speakers, network with peers and build relationships that will cultivate strategic discussions long after the forum.  Read More...



October 2016
Roundtable - Best Practices to Enhance Customer Loyalty and Employee Engagement
- Presented by CRMXchange
Businesses of all types are now employing a variety of continually evolving methods to interact with and support their customers.  Read More...

Singapore - LEAD 2016
Oct 5-6 in Singapore - Asia’s premium event for the modern marketer - to help marketing teams across Asia take their marketing to another level.  Read More...

Shanghai - 5th Annual Shared Services and Outsourcing Week
October 18-19 in Shanghai, China - Shared services and outsourcing leaders from across China and further afield will spend 4 days in Shanghai discussing the latest strategies on how to remain competitive in the fast-changing SSO World.  Read More...

London - Customer Experience Management Summit
Oct 19-20 in London - Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.  Read More...

Philadelphia - Chief Customer Officer Forum USA 2016
Oct 25–26 in Philadelphia - The inaugural Chief Customer Officer (CCO) Forum will provide a highly interactive platform for sharing strategies and ideas in a non-competitive environment to accelerate and deepen understanding as well as investment in the maturing the CCO road-map.
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November 2016
Shanghai - Customer Experience Management China Summit 2016
Nov 1-2 in Shanghai - This summit gathers global and regional CEM professionals together with industry experts to tackle the latest challenges in proactively building and managing customer relationships.
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San Fran - Contact Center & Customer Service Summit
Nov 13-15 in San Francisco - The Summit is specifically designed for Senior Level Contact Center & Customer Service professionals looking to source new and innovative solutions in a very different setting from a traditional trade show or Expo.  Read More...

Singapore - 19th Annual Shared Services and Outsourcing Week Asia
Nov 15-16 in Singapore - Value & Building Competitiveness through Data Analytics, Robotics Automation & Process Excellence  Read More...

Customer Experience Management Financial Services Hong Kong Summit 2016
Nov 29-30 in Hong Kong - This summit features the best practices and actionable insights from leading banks and insurance companies on customer-centric strategies to drive customer loyalty.  Read More...

San Diego - Future Branches 2016
Nov 29 – Dec 1 in San Diego - The conference is interactive by design, with targeted presentations, roundtable discussions, panels, and structured networking functions to ensure meaningful engagement, a variety of learning formats, and deeper networking opportunities.  Read More...



December 2016
Roundtable - Actionable Insights from Data
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...

Miami - The Chief Customer Officer Exchange
Dec 4-6 in Miami - Customer centricity is a revolution that can create significant competitive advantage. It is imperative that a CCO should adopt technologies and trends to future-proof themselves by creating a strong, customer-centric culture with accountability and ownership at all levels in the company.

  Read More...