CRMXchange — Your Gateway to Enhancing the Customer Experience

Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.
 


  


Webcasts 
Conferences and Exhibitions 
September 2014
Technology Showcase - Take Your Contact Center To the Cloud With Aspect Zipwire
- Presented by Technology Innovation Showcase
See a product demonstration of Zipwire Aspect’s cloud-based contact center solution integrated with Dynamics CRM to give you a true Total Customer Care solution in the cloud. 
   
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Unlocking the Value of Data by Combining Speech and Predictive Analytics - A Case Study
- Presented by Nexidia
This is the era of Big Data, and because of all the ‘data’ noise, most companies expect to find game-changing knowledge buried in their data warehouses  Read More...

10 Tips for Optimizing Contact Centers of All Sizes
- Presented by inContact
Join us for an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in their contact center without the heavy cost burden.  Read More...

The Power of Context in the Mobile Mind Shift
- Presented by Nuance
We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context (their location, task, and goals) , in their moments of need.  Read More...

Moneyball - An Analytical Approach to Building a Winning Contact Center Team
- Presented by HireIQ
Companies that use an analytical approach to attracting, selecting and retaining contact center agent talent enjoy reduced attrition and increased performance.  Read More...

Tech Tank Roundtable: Analytics Demo
- Presented by CRMXchange
CRMXchange Roundtable: Analytics Demo  Read More...

Dubai - 4th InRetail Summit
7th & 8th September at  Dubai Marina - The Middle East retail sector continues to be one of the most attractive markets globally. 

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Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

London - 2014 Satmetrix EMEA Customer Experience Conference
10-11 September in London - Join the premier league of customer experience devotees at London’s historic Chelsea Football Club      Read More...

Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

San Francisco - Intelligent Assistants Conference
September 16 in San Francisco, CA - Opus Research brings together the entire ecosystem of those developing virtual assistants to dramatically improve the customer experience and self-service efficiency.      Read More...

NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
Technology Showcase - Providing a Superior Omnichannel Customer Experience with Virtual Assistant Technology
- Presented by Technology Innovation Showcase
By bringing knowledge management, workflow management, natural language virtual assistants, and business intelligence reporting together in one powerful platform, Creative Virtual enables organizations to provide omnichannel Smart Help.
   
  Read More...

Using NPS© in Service - 5 Tips to Success
- Presented by Convergys
Ever wonder why your NPS metrics differ by survey program or business unit? Still facing internal executive challenges as a result?  Read More...

Increase the Strategic Value of your Contact Center with an Omnichannel Approach
- Presented by SAP
The contact center is an important touch point for customers, but customers interact with the company via many other touch points too: for example e-Commmerce, mobile and social.  Read More...

Roundtable: Best Practices in Quality Assurance
- Presented by CRMXchange
While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Using insights from your QA program  Read More...

Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care
- Presented by VoltDelta
Requirements for supporting email, chat and other forms of contact are looming over customer care professionals who want to provide freedom of contact choice to customers.  Read More...

Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

NYC - Trading Show New York 2014
10/08/2014 in NYC - The Trading Show New York provides unparalleled opportunities to network and do business with top trading firms, quant funds, end investors, banks, brokers, and technology providers.    Read More...

London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
Planning, modeling, and decision-making in your complex contact center operation
- Presented by Bay Bridge Decisions Group, Interactive Intelligence
As our contact center environment gets both more complex and less predictable, the need for better planning becomes even more important.  Whether we’re managing a multi-channel, multi-skill, or simpler operation, contact center strategic planning is key to making big picture decisions in an uncertain environment.
 
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Roundtable: Best Practices in Cool Technologies - Engagement and Loyalty
- Presented by CRMXchange
The ways that enterprises interact with their customers and support them are becoming more varied and more complex. While voice, self service, and email are still the dominant methods of customer interaction, new capabilities are emerging – mobile applications, social  Read More...

Chicago - ICMI Contact Center Demo & Conference
Nov 3-5 in Chicago, IL - Contact Center Demo & Conference is an excellent investment in your contact center and your own professional development.      Read More...

Hong Kong - Finance & Investment for Datacenter, Hosting, Cloud, Asia and China 2014
6 November 2014 at the Renaissance Hotel, Hong Kong - Reaching its 4th year in the region, Asia’s annual professional networking and market forum for investors in datacenter, Cloud, fiber and tech returns to Hong Kong.      Read More...

Silverstone - CMO event
November 06 at Whittlebury Hall - The new era of digital, social and mobile, has given rise to a new breed of consumer.    Read More...

Denver - 2nd Home Agents & Virtual Contact Centers Summit
The 2nd Home Agents & Virtual Contact Centers Summit is the only event that focuses entirely on taking the “center” out of the contact center.  Read More...

London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...

Bahrain - Future Customer Summit in Financial Services
25 – 26 Nov in Bahrain - The event brings together senior level customer experience executives across Banking and Finance vertical throughout Middle East & Africa to discuss the latest customer experience strategies across all channels and touch points.  Read More...



December 2014
Tech Tank Roundtable: Multi–Channel/Omni-channel Demo
- Presented by CRMXchange
Roundtable: Multi–Channel/Omni-channel Demo  Read More...

Dubai - Customer Experience World
Following a global trend of customer empowerment through social media in addition to the growth of online customer reviews influencing behaviour; customer experience continues to be a red hot business topic in 2014.  Read More...



February 2015
Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...