Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

 
   


  


Webcasts 
Conferences and Exhibitions 
March 2015
Discover the Callback’s Place in the Connected Economy
- Presented by Virtual Hold
Brands that embrace meaningful connections with their customers achieve higher revenues and loyal brand promoters.  
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Tech Tank - Voice of the Customer- Insight, Survey, and Feedback
- Presented by CRMXchange
Voice of the Customer describes your customer’s feedback about their experiences with your company  Read More...

Tech Showcase - HireIQ - Predictive Analytics for Contact Center Hiring
- Presented by HireIQ
Delivering an exceptional customer experience means your agents need to possess excellent communication skills; are engaged, knowledgeable and motivated; and are able to employ critical thinking to satisfy each customer’s unique needs.    Read More...

Providing ROI on Speech Analytics
- Presented by HigherGround, Inc.
Speech analytics is not a new technology to call centers, but it has recently become a more reliable technology and valuable root-cause analysis business tool.  
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Orlando - 19th Annual North American Shared Services & Outsourcing Week
March 9-12 in Omni ChampionsGate Resort, Orlando, FL - The 19th Annual North American Shared Services & Outsourcing Week is the world’s premier event designed for, and dedicated to shared services, outsourcing and transformation professionals.  Read More...

Chicago - Customer Experience Summit
March 17-18 in Chicago -  This is an invitation-only event from CDM Media that is an exclusive opportunity for leading senior executives to collaborate on current industry challenges and trends.  Read More...

San Diego - Next Generation Customer Experience
March 23 - 25 in San Diego, California - Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points.  Read More...

Toronto - 4th Annual Customer Experience Strategies Summit
25th & 26th March, at The Westin Harbour Castle in Toronto  - The summit will provide you with the know-how that you need to plan and follow-through with your customer experience strategy.  Read More...

NYC - 11th Annual Customer Experience Conference
26 - 27 March in NYC - The Conference will unveil a dynamic new format designed to mirror the course of journey mapping for attendees.  Read More...

Malaysia - 6th Annual Contact Centres Asia
30 - 31 March in Malaysia - Creating a 360 Degree Strategy for Exceptional Contact Centre Performance.  Read More...



April 2015
Roundtable - Best Practices IVR and Self-Service Best Practices
- Presented by CRMXchange
As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience.  Read More...

Reducing Risk Through Advanced Compliance Management
- Presented by Nexidia
Regulatory lapses across all industries has irreparably damaged the reputation of some companies and significantly impacted the bottom lines of many.  Read More...

Delivering a Winning Customer Experience with WFO
- Presented by Interactive Intelligence
Customers have expectations when they interact with your business. If you fall short, the consequences can be severe.  Read More...

Real-Time Performance Management Improves Contact Center Results
- Presented by Inova Solutions
Historical reports can be great for tracking performance over time. But they don’t provide the timely information you need to positively alter the outcomes of customer interactions or measure your department’s progress  towards daily goals.      Read More...

Technology Innovation Showcase - VPI - Business Intelligence and Analytics for the Contact Center
- Presented by VPI
Come see how VPI Intelligence – the world’s best BI tool designed specifically for contact centers – gives you everything you need to effectively manage customer experience at your fingertips.  Read More...

Customer Experience - Game On
- Presented by Cisco Systems, Inc.
Everyone’s a contestant in this exciting “answer and question” webcast format which will be a fun, fast-paced hour that reveals uncommon knowledge about how contact centers are supporting the shift to an overall customer experience strategy.  Read More...

Tech Innovation Showcase - Transera - Learn to Build, Manage and Administer your Call Center in Salesforce
- Presented by Transera
Contact centers are forced to spend their time managing multiple silos of technology which leads to focusing on the mechanics of delivering customer service instead of the substance of delivering great customer experiences.       Read More...

Malaysia - Datacloud South East Asia
April 8-9 in Malaysia - Datacloud South East Asia will assess the energy, scalability, security, architecture and software challenges confronting datacentres, and how enterprises can successfully manage the transition to cloud  Read More...

Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...

Nashville - Contact Center Summit
April 20 & 21 at Gaylord Opryland, Nashville, TN - The Summit is designed to connect Vice Presidents and Directors of Contact Centers to leading solution providers based on their upcoming projects.  Read More...

Singapore - Monetising Big Data in Telecoms World Summit 2015
20-21 April 2015, SingaporeThis summit will draw together highly-regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solutions providers to present to you the latest key issues in monetising internal and external big data.  Read More...



May 2015
Workforce Management Contact Center Metrics
- Presented by Interactive Intelligence
The contact center industry is infamous for its constant fluctuations, and when forecasts aren’t certain, it changes how you manage your center’s operations. Beyond that, uncertainty raises the question of what service standards you should adhere to  Read More...

Orlando - Contact Center Expo & Conference
May 4-7 in Orlando Produced by ICMI, a year-round resource for the contact center industry, this event is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices.  Read More...

Singapore - Broadband Asia TV connect
12- 13 May in Singapore - Asia’s executive meeting space for the region’s leading operators and service providers.   Read More...

Kuala Lumpur - Shared Services and Outsourcing Malaysia
 13 – 14 May in Malaysia - Unlocking value, improving productivity and maintaining competitiveness to impact business bottom line    Read More...

Amsterdam - 15th Annual European Shared Services & Outsourcing Week
19-21 May 2015 in Beurs van Berlage, Amsterdam, The Netherlands - Join us at the 15th Annual European Shared Services & Outsourcing Week, Europe’s premier learning, networking and benchmarking platform for shared services, outsourcing and functional transformation leaders.  Read More...

Berlin - Annual Customer Experience Management Global Summit
May 28-29 in Berlin - This premier B2B event will enable the participants to learn about the latest strategies in transforming customer experience.  Read More...



June 2015
Tech Tank - IVR, Self Service and Analytics
- Presented by CRMXchange
The right IVR and self-service solutions improve the efficiency of your contact center by reducing call volume and giving agents more time to focus on interactions such as upsell and cross-sell. Intelligent Virtual Assistants (IVAs) can now answer many inquiries that used to require live agents  Read More...

Ensuring Consistent Omnichannel Performance with WFO
- Presented by Interactive Intelligence
Customers increasingly want to interact with your business on their terms.  Read More...

Manila - 2nd Annual Call Center Week Philippines
June 2-4 in Manila, Philippines - Driving the Next Generation of Philippines Call Centers through Integrating Technology and Revenue Boosting Customer Experience to Service the Modern Customer
  Read More...

Amsterdam - Supply Chain Analytics
June 3-5 in Amsterdam - Thrive for Supply Chain Integration and Achieve Additional Revenue Growth by Implementing Data Analytics into your Supply Chain Operations.  Read More...

Chicago - Trading Show
June 3 & 4 in Chicago, Illinois. Trading Show Chicago is the region’s leading quant, automated trading, exchange technology, derivatives and big data in finance event.  Read More...

Monaco - Datacloud World Congress
3 & 4 June in Monaco - Datacentre energy, platforms, services and technologies sustains a core role in the content and exhibition.  Read More...

Amsterdam - Customer Facing Supply Chain Management and O2C
June 10-12 in Amsterdam - Process optimisation in high volume, diverse customer segments O2C: Order management, logistics, and customer service.  Read More...

Las Vegas - 16th Annual Call Center Week
June 15-19, 2015 in Las Vegas, NV - With over 1,800 customer-centric professionals attending the 2014 event, Call Center Week has secured its position as the must-attend event that’s unrivaled in size, scope, breadth and depth.  Read More...

UK - Fit for Purpose Networks
June  17-18 in London, UK - The event is set to be our most progressive yet with a key focus on the continual increase in Network Speed and revolutionizing the Network Architecture.  
  Read More...

UK - CMO Event
The new era of digital, social and mobile, has given rise to a new breed of consumer. More than ever before the customer has found their voice and they are using it!  Read More...



July 2015
Roundtable - Workforce Management
- Presented by CRMXchange
Workforce management applications are designed to automate the deployment of the contact center workforce.  Read More...

Sao Paulo - Broadband Latin America
July 01-02 in Sao Paulo, Brazil - Making broadband more accessible and affordable in Latin America and the Caribbean, co-located with its sister event VSAT Latin America.  
  Read More...



August 2015
Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
First contact resolution is properly addressing the customer's need the first time they contact your organization, eliminating the need for the customer to follow up with a second contact.  Read More...

Tips and Tricks for Successful Contact Center Forecasting and Planning
- Presented by Interactive Intelligence
Workforce management has long been characterized like so: Ensure that the right numbers of agents are available at the right time to service customers.  Read More...

South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit
August 17-18 in Johannesburg, South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit

  Read More...



September 2015
Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast you will view top QA and Analytics solutions.  Read More...

Chicago - 2nd Annual Digital Customer Experience Strategies Summit
September 23-24 in Chicago - Transform your customer experience.  Rewire the experience: where digital meets physical and offline.  Read More...



October 2015
Hitting Revenue and Cost Targets with WFO
- Presented by Interactive Intelligence
Whether you run a sales operation or a pure service organization, managing the bottom line is a top operational priority.  
  Read More...

Roundtable - Best Practices in Engagement and Loyalty
- Presented by CRMXchange
Enterprises now interact with and support their customer in ways that are constantly becoming more varied and increasingly complex.  Read More...



November 2015
Tech Tank - OmniChannel Strategies
- Presented by CRMXchange
The rapid evolution of technology-based customer touch points brings with it a vast array of issues.  Read More...



December 2015
Roundtable - Using Data to Empower the Contact Center
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...