Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
July 2017
Roundtable – Best Practices in Workforce Management 2017
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers.  Read More...

How to Run CX Programs That Generate Significant ROI
- Presented by CallMiner
Register July 13, 1:00pm Eastern Presented by CallMiner Learn how Customer Experience (CX) can generate a return on investment by looking at examples of how real companies have found ROI on their CX investment.  Join Martha Brooke, Founder of Interaction Metrics, and learn how to find ROI for   Read More...

When to Use Your 1-800 Number - When to Use Chat
- Presented by [24]7
Register July 18th, 1:00 Eastern Presented by: Leslie Joseph, Senior Director, Product Marketing, [24]7 The more things change, the more they stay the same. Take for example, customer interactions; customers are going digital, and text-based communications dominate. However, the 1-800 number stil  Read More...

New Methods and Data that Will Improve Contact Center Forecasting
- Presented by Genesys
REGISTER July 25th, 1:00 pm Eastern Presented by: Ric Kosiba, Vice President, Genesys' Decisions Group Forecasting has always been called part art and part science, but the science is lately being dramatically improved through the use of cloud computing and the use of new data sources.  New data sources  Read More...

Technology Showcase - How to Overcome Workforce Optimization Issues
- Presented by Aspect
Register: July 27th 2:00pm Eastern Presented by Jeff Whitt, Solutions Specialist, Aspect During this session, we will review common Workforce Optimization challenges, how to overcome them, and discuss features and benefits of Workforce Management in the Cloud. This  product demonstration will focus o  Read More...

The Premiere Event for Customer Experience Executives
Chief Customer Officer Singapore 11th – 12th July 2017   The premiere event for Customer Experience Executives   The Chief Customer Officer (CCO) is rapidly becoming fundamental  in every organisation. Over the next 5 10 years it is expected that every  Read More...

CXFS 2017
Renaissance Boston Waterfront Hotel, Boston, MA Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference, an event specifically created for  Read More...



August 2017
Roundtable – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Read More...

Using Speech Analytics To Find Contact Center Efficiency & ROI
- Presented by CallMiner
Register August 8, 1:00pm Eastern Presented by Brain LaRoche and Toby Paul, Product Marketing Managers, CallMiner   Contact  Centers leaders are pressured to look for new ways to achieve optimal operational efficiency. The potential to have dramatic, sustainable improvements in call processing efficiency,  Read More...

Everything You Wanted To Know About Visual IVR – You Ask, Experts Answer
- Presented by Jacada Inc.
August 9th 1:00 PM – 2:00 PM EST Presented by: Martin Hill-Wilson, International Customer Engagement Expert Our panel of experts are here to answer YOUR questions on Visual IVR and digital customer service. Find out how companies are using Visual IVR to channel pivot expensive voice calls into a person  Read More...

Improving Capacity Planning: Why Models are Important!
- Presented by Genesys
REGISTER August 25th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys It wouldn’t be a Ric webinar if we didn’t discuss math modeling!  In this session, we will discuss the next step after forecasting—arguably the more important step of using capacity plans as a  Read More...

8th Philippines Shared Services & BPO Week
The 8th Annual Shared Services & BPO Week,  1 – 2 August 2017 in Manila, Philippines.  Transitioning and Enhancing Business Services in an Increasingly Smart and Automated Environment.  Read More...



September 2017
Tech Showcase - Chatbots, Virtual Agents and Your Contact Center
- Presented by Creative Virtual
Register September 7, 11am Eastern/4pm UK Presented by Chris Ezekiel, Founder and CEO, Creative Virtual Media hype and overpromising from some industry vendors have created unrealistic expectations for AI chatbots, whilst at the same time industry analysts are predicting significant increases in chatb  Read More...

Analytics and Quality Assurance - Tech Tank
- Presented by CRMXchange
Register September 19, 2:00 Eastern Presentations by CallMiner, dvsAnalytics, inContact Keeping customers happy requires a business to learn as much as possible about they they’re thinking to accurately anticipate their needs.  Gain insights on the on the capabilities of speech, text, and interaction  Read More...

5th Annual Customer Experience Management Asia
In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Delivering great customer experience (CX) is and  Read More...

Gamification Masterclass for HR purposes, 14-15 September 2017, Vienna, Austria
Gamification has gained a lot of attention lately, in particular in the world of Human Resources. It was said to be a great method for increasing employee motivation, engagement and efficiency – a goal that every company strives for. But  Read More...

4th Digital Customer Experience Strategies Summit
4th Digital Customer Experience Strategies Summit. The event takes place 19 20 September at the Fairmont Chicago, Millennium Park. You can find more information here  www.digitalcustomerexp.com This event is designed to ensure that companies have all the digital CX insights  Read More...

The Most Insightful Event for Customer Experience Executives
Leaders Learning From Leaders  Customer Response Summit Chicago will showcase the power of "Leaders Learning From Leaders." From September 19 21, 2017 you can expect to get answers to your burning customer experience challenges and questions, from the brightest senior level executives in the industry.  Read More...

ICMI Contact Center Demo, Sept 25-27 - Las Vegas, NV
Your Future Contact Center Is Here Within nearly every organization, the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's  Read More...

Riyadh - Kingdom Call Center Transformation
Riyadh, Kingdom of Saudi Arabia With the National Transformation Program 2020 the call center industry is under focus and has been on progressive path. The $100 million call center market of Saudi expected to grow in the near future. While  Read More...

Service Delivery Innovation Summit
Service Delivery Innovation Summit 27 28 September 2017 Amba Hotel Marble Arch, London Bringing together telecom operators, technology providers and industry analysts, Service Delivery Innovation Summit is the place to be for innovation in the delivery of digital communication services.  Read More...



October 2017
Tech Showcase - Saving with Toll-Free Least Cost Routing Can Help You Better Serve Your Customers
- Presented by thinQ
Register October 5, 1:00pm Eastern Presented by Michael Tindall, President, thinQ, Inc.  While digital channels are growing, voice is still the most critical service touch point: customers will continue to call in for service when other channels don’t meet their needs.  Companies with a high volume of to  Read More...

Roundtable – Innovations and Trends in Customer Service
- Presented by CRMXchange
Register October 12th, 2:00 pm Eastern Presentations by CallMiner, inContact, Verint Today’s customers not only expect to be able to connect with a company on whatever communication channel they prefer.   They also want businesses to be capable of maintaining context throughout every phase of an in  Read More...

Managing Training: Who, What, and When!
- Presented by Genesys
REGISTER October 24th, 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys One area of focus that traditional workforce management software has largely ignored is how to manage agent training – training is usually “one size fits all”.  But there are three elements   Read More...

7th Annual Telecom Customer Experience, Loyalty & Retention Summit
Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best  Read More...

Denver - Contact Center & Customer Service Summit
Oct 23-24 in Denver - This complimentary event gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies.  Read More...

Singapore - LEAD 2017
LEAD 2017 is Asia's premium event for the modern marketer. With more than 600 leading marketing players attending, we  will explore the 4 pillars of marketing success Loyalty, Experience, Analytics, Digital.  Read More...



November 2017
Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service
- Presented by CRMXchange
Register November 14th, 2:00 Eastern Aspect, inContact Sixty five percent of Americans feel more positive about the companies they do business with when they are able to solve a problem without speaking to a customer rep.   The roundtable explores the most effective methods of providing customers w  Read More...

Bringing it Together: How Better Contact Center Plans Lead to a Better Operation
- Presented by Genesys
REGISTER November 15th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys So what happens to your operation as you improve your capacity plans, better manage to your seasonality, determine the best ways to schedule agent training, and develop individual agent perfo  Read More...

Chief Customer Officer Form - Sydney
Chief Customer Officer Forum Sydney 1 2 November, 2017 www.chiefcustomerofficersydney.com Booking Page http www.chiefcustomerofficersydney.com crmxchange discount offer   Venue Swissotel Sydney 68 Market Street, Sydney, NSW 2000 http www.swissotel.com hotels sydney In today’s world customer centricity can no longer be  Read More...



December 2017
Roundtable - Uncovering Strategic Insights
- Presented by CRMXchange
December 7th, 2:00 - 3:00 Eastern Presentations by NICE Companies are swimming in a sea of data; few are well positioned to fully leverage internal assets to expedite and improve customer interactions. The roundtable offers practical guidance on methods that enable organizations to identify and classi  Read More...