Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
May 2017
Workshop: How the Connected Digital Experience Impacts Customer Care
- Presented by Cisco Systems, Inc.
Join this fast-paced, interactive workshop as we discuss the 5 critical steps that impact your customers’ connected digital experience.  Read More...

Roundtable: IVR and Self-Service 2017
- Presented by CRMXchange
There is a perception that most existing IVR systems are not designed with consumer needs in mind.  Read More...

Linking Coaching to Consolidated Performance Dashboards Drives Results- Technology Showcase
- Presented by Aspect
Getting More Results out of Performance Management  Read More...

Top 7 Things You Need to Know to Improve Contact Center Operation and Customer Experience
- Presented by CallMiner
Register May 18, 2017 1:00PM EDT Presented by CallMiner Eureka To significantly improve your contact center operation and your customer experience, “what” data you capture and analyze is crucial.  Join Jerry Sokol, former CTO and designer of award winning omnichannel and analytic products. Now   Read More...

Ultimate Guide to Contact Center Software
- Presented by Virtual Hold
Locate the Best Contact Center Solution  Read More...

Orlando - Loyalty Expo
May 2–4 in Orlando - Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference.  Read More...

NYC - The 13th Annual Customer Experience Conference
May 4-5 in NYC - This network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies.  Read More...

Chicago - Strategic People Analytics Conference
May 17-18, in Chicago - Join your peers, to examine best strategies for uncovering actionable insights that will not only enhance enterprise performance.  Read More...

Orlando - ICMI Contact Center Expo & Conference
May 22–25 in Orlando - This conference brings together contact center professionals who have a passion for improving the customer experience, employee engagement, and overall operations of their organization.
  Read More...

SCORE Virtual Conference
On Line May 22 26, Virtual Service professionals focused on improving the customer experience will not want to miss the SCORE Virtual Conference. Register today to hear how you can leverage innovative yet proven strategies for driving customer satisfaction,  Read More...

Australia – 10th Annual Customer Experience Week 2017
May 23-26 in Sydney - This will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, Service, Marketing, Digital and Loyalty to Transform CX with Insights, Culture, Metrics and Digital.
  Read More...

London - The 6th Annual Customer Experience World Conference
May 23 in London - The Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.
  Read More...

London - WORK 2.0
May 25-26 in London - The event will provide a platform for business leaders to discuss not only the workplace of the future and all that this entails, but also the crucial importance employee wellness plays within the company of tomorrow.
  Read More...



June 2017
All-In-One Cloud Contact Center Solution
- Presented by Genesys
REGISTER May 25, 2017 at 2pm ET / 11am PT Presented by Genesys  Make Customer Relationship Simple  Providing great customer service can be complex. The tools you use shouldn't be.  PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage multichannel customer  Read More...

Approaches for Engaging and Enhancing Effectiveness of Contact Center Agents
- Presented by CRMXchange
A customer’s experience with an agent is often the key to how an organization is judged.  Read More...

4 Strategies To Ensure Agent Happiness and Omnichannel Success
- Presented by Genesys
Register June 21, 2:00 pm Eastern Presented by Brendan Dykes, Director Product Marketing, Genesys and Nicholas Klisht, Director, ConvertiCulture Customer engagement technologies are continuously changing and it’s a challenge to keep up. Customer centric organizations have implemented an omnichannel str  Read More...

7th HR Minds Employee Engagement Forum 01-02 June 2017, Amsterdam, Netherlands
In the ever increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business. As the world is shrinking, talent needs to be identified  Read More...

London - Chief Customer Officer Europe 2017
June 6-8 in London - This event will establish a platform for the community of CCOs and CX leaders to define and establish the strategic importance of customer-focused initiatives in today’s turbulent business environment.
  Read More...

4th Annual Contact Centers Philippines
 Integrating Agents, Technologies & Processes in the Age of the Customers    Read More...

ACI's Customer Experience Management Summit
Customer Experience Management Summit  Read More...

Nairobi - Call Center Transformation Forum
June 21-23 in Nairobi - This is the only program in East Africa, purely focused on Call Center Transformation this year.  Read More...



July 2017
Roundtable – Best Practices in Workforce Management 2017
- Presented by CRMXchange
Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers.  Read More...

CXFS 2017
Renaissance Boston Waterfront Hotel, Boston, MA Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference, an event specifically created for  Read More...



August 2017
Roundtable – How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Read More...

8th Philippines Shared Services & BPO Week
The 8th Annual Shared Services & BPO Week,  1 – 2 August 2017 in Manila, Philippines.  Transitioning and Enhancing Business Services in an Increasingly Smart and Automated Environment.  Read More...



September 2017
5th Annual Customer Experience Management Asia
In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Delivering great customer experience (CX) is and  Read More...

Gamification Masterclass for HR purposes, 14-15 September 2017, Vienna, Austria
Gamification has gained a lot of attention lately, in particular in the world of Human Resources. It was said to be a great method for increasing employee motivation, engagement and efficiency – a goal that every company strives for. But  Read More...



October 2017
Denver - Contact Center & Customer Service Summit
Oct 23-24 in Denver - This complimentary event gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies.  Read More...