Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
February 2018
Tech Tank - Preparing for the Future of Workforce Management
- Presented by CRMXchange
Register February 6, 2:00 pm Eastern Presented by NICE Balancing agent resources with call and contact center volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Unless the right tools are in place to meet the demands of increasingly complex co  Read More...

Technology Showcase - Practical Applications of AI in Customer Service
- Presented by Verascape
Register February 27, 1:00pm Eastern Presented by Mike Browning, Senior Marketing Executive, Verascape Artificial Intelligence, or AI, is one of the hottest buzzwords in the industry today.  It is often mentioned in conjunction with other terms such as omni-channel, NLP, Machine Learning, Chatbots, and   Read More...

Performance Management Masterclass 2018
Leading Performance Management Masterclass returns to Singapore by demand This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives to provide practical case studies, latest implementation programmes, insights,  Read More...

9th HR Minds Future of Talent Forum, 15-16 February, 2018 – Barcelona, Spain
In the ever increasing pace of the 21st century, with competition on the talent market increasing, it is essential for HR professionals to stay on top of the latest developments and have lateral thinking. The future brings many changes for  Read More...

eTail West 2018
February 26 March 01, 2018   JW Marriott, Palm Springs, CA  eTail is where the top minds in retail meet, collaborate and learn about what's disrupting the industry today and what'll change tomorrow. Designed to build your business and your profit,  Read More...



March 2018
Roundtable - Analytics and Business Intelligence
- Presented by CRMXchange
March 8, 2:00 pm Eastern Panelists include: Calabrio, CallMiner, NICE Many businesses employ analytics to mine their data to better understand their customers’ needs. This roundtable will explore best practices which enable organizations of all sizes to consistently leverage analytics and discovery t  Read More...

Using Analytics to Drive Improved Agent Performance and Better Call Outcomes
- Presented by CallFinder
Register Presented by Sabrina DeRose and Cliff LaCoursiere, CallFinder March 20, 1:00 pm Eastern It’s critical for any business that handles high-volume inbound call traffic to respond quickly and efficiently to customer needs. However, it’s infinitely more difficult without systems in place that are   Read More...

Customer Experience Chapter Rwanda 2018
6 – 7 March 2018 in Kigali, Rwanda   The Customer Experience Chapter Rwanda 2018 will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver  Read More...

e-Tail Asia 2018
Transforming Asian eCommerce. Together. The Event for Asian eCommerce & Multi Channel Retail Innovators eTail Asia is the destination event for large, established e retailers to share best practice, challenge convention and network among the leaders of Asian eCommerce. Combining  Read More...

Customer Contact Week (CCW) Europe
Event date 12 15 March 2018, Glasgow, United Kingdom   Link https goo.gl TEBtZJ  Read More...

CX Innovation Summit
CX Innovation Summit Date 20 22 March 2018, Pullman Melbourne on the Park   Applying emerging trends and driving growth Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that  Read More...

CX Financial Services Exchange Asia
4 6 March, 2018 Bali, Indonesia As the financial services market in Asia becomes more competitive, connected and digital, CX has now moved to the top of the boardroom agenda – seen as a key strategy in standing out among  Read More...

Journey of the Connected Customer Virtual Conference
March 26 – 30, 2018 ONLINE – NO COST TO ATTEND Register Now http bit.ly 1cZNyKm   Whether their journey begins on the smartphone in their pocket, the tablet in their backpack or the laptop in their briefcase, consumers can  Read More...

Next Generation Customer Experience
Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting edge CX strategy  Read More...



April 2018
Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
Register April 12, 2:00 Eastern Presented By: UJET, NICE inContact, and Jacada The customer experience/contact center industry is a space where constant progress is the norm, making it an overwhelming task to keep track of the latest innovations. Get an inside look at emerging solutions that are already h  Read More...

Digital Travel APAC 2018
17 19 April, 2018  Resorts World Sentosa, Singapore Transforming Asian Digital Travel. Together. The Conference Destination For eCommerce And Digital Leaders in APAC’s Travel Industry “The best travel conference in the market you can’t afford to miss it” Dyson Yu,  Read More...

Consumer Insights to Innovation Action
April 18 19, 2018  Boston, MA Website link  At the marcus evans Consumer Insights to Innovation Action Conference, April 18 19 in Boston will bring together leaders focusing on insights, innovation, & strategy to debate best practices for companies to  Read More...

Monetising Big Data in Telecoms World Summit 2018
23 24 April 2018, Singapore  Monetising Big Data in Telecoms World Summit 2018 draws together highly regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solution providers to present to you the latest key trends  Read More...



May 2018
3rd Annual Next Generation Corporate Universities: Advancing Executive Learning
May 17 18, 2018 Madrid, Spain Corporate Universities have to overcome multi faceted organisational challenges as well as with a growing demand for new ways of learning due to the emergence of recent technologies.Thus the question remains how to set up  Read More...



June 2018
Customer Service Summit West
June 7 8, San Diego Unites an unrivalled list of customer service leaders from the world’s biggest brands, purpose built to guide you seamlessly into the future of customer care success.   Join 150+ customer leaders and 30+ expert speakers  Read More...

6th Maximizing Non-Aeronautical Revenue Summit 2018
26 29 June 2018 Singapore Representing nearly 40% of average airport’s income and generating high net profit margin, the diversified models of non aeronautical revenues are crucial for airports’ financial health and stability. In recent years, the importance on non aviation  Read More...



July 2018
Leading Performance Management Masterclass 2018
03 to 05 July 2018   Kuala Lumpur, Malaysia Leading Performance Management Masterclass comes to Kuala Lumpur, Malaysia This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives  Read More...