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Event Calendar
CRMXchange recommends the activities below for all contact center and CRM professionals.
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Webcasts
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Conferences and Exhibitions
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July 2009
8
Debate: Workforce Management Roles, Responsibilities, and Employee Development
- Presented by CRMXchange
This session will explore the roles and responsibilities of the workforce management function, as well as ideas for keeping your team trained and up-to-date on their jobs.We will tackle issues like the correct tools to improve job efficiency as well as tips to scheduling the multi – contact center agent.
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14
Top Contact Center What-If Questions and How to Solve Them
- Presented by Bay Bridge Decision Technologies
We should call 2009 “The Year of the What-If”. If ever there was a time when alternative planning scenarios were being analyzed and reanalyzed, it is now. During times of significant business change, it is vital that these questions be answered accurately. In this webinar, we will discuss: some of the most common what-if questions being asked today,
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16
Reliable and Affordable Call Recording for Small and Medium Organizations …Your Search is Over!
- Presented by NICE Systems
During this webcast you will learn about a compliance recording solution specifically designed to meet the risk and compliance concerns of small contact centers and organizations with a distributed branch network, while also addressing the specific needs of these smaller scale shops: it can be quickly deployed with minimal maintenance requirements, while it meets a very low total cost of ownership.
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21
How to Manage Customer Contact Quality In A Partner Model
- Presented by BBN Technologies
One of the biggest challenges is adapting your quality strategy to a partner model. Should you rely on your partner to manage and report their own quality? Is there a new strategic role for your quality team? Will you be able to access your partner’s quality system? Do you need to install and operate your own recording platform at your partner’s site?
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23
Capitalizing on Web 2.0; Integrating Your Web Portal and Customer Service Strategy
- Presented by Nortel
Join this webcast to learn more about customer service strategies that will help your business capitalize and thrive in the Web 2.0 world.
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28
Future Directions for Contact Centers and Customer Interactions
- Presented by Avaya
Enterprises are looking beyond current economic doldrums to get ready for what will emerge on the other side. Contact centers continue to be a critical link between the company and its customers. But changes in both technology and customer preferences mean that our centers must evolve to meet opportunities and needs.
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6-9
Berlin: Telecoms Loyalty & Churn 2009
Optimising customer loyalty is a key priority for any operator looking to radically increase customer retention during these uncertain economic times, and IIR’s Telecoms Loyalty & Churn 2009 conference is the must attend event to find out how leading operators from around the world are doing just that
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6-9
Indonesia:Asia Pacific Contact Center Conference
Optimize your contact center performance through a 2 days conference and 1 day workshop. You will find new ways to improve your agent performances, save operational cost and at the same time delight your customers!!
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9
Boston: 2009 Call Center Optimization Forum
July 9, 2009 2009 Call Center Optimization Forum – Boston, Massachusetts CRMXchange invites contact center managers and executives to receive a Complimentary Pass to the Call Center Optimization Forum where you'll uncover the secrets of the best call centers, and
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9-9
England -Budget Setting and Building a Plan to Deliver It
Focusing on the challenges faced when pulling together all the inputs required to have control of your numbers and a consistent and clear understanding of the impacts of cost cutting compared to delivering against your strategic goals and customer agenda.
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August 2009
13
Should You Build-up Your Social Skills in Your Contact Center?
- Presented by Avaya
The presentation will cover the landscape of existing and emerging channels and a discussion of how best to apply them strategically. The speaker will illustrate, with examples from real world experience, how to successfully integrate these new channels to market into your overall marketing mix.
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6
Portland: 2009 Call Center Optimization Forum
August 6, 2009 2009 Call Center Optimization Forum – Portland, Oregon CRMXchange invites contact center managers and executives to receive a Complimentary Pass to the Call Center Optimization Forum where you'll uncover the secrets of the best call centers, and
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20-21
Kenya: Effective Call Centre Management
To survive in today’s ever-changing business environment were competition is rife and organisations are competing at all levels for market share, increasing the productivity of your services are critical to the businesses success. Call centre’s are now an integral part of the way of life that businesses must operate in, not only within East Africa but globally. The significance of your call centre lies in its pivotal role of being the organisations voice to all external stakeholders.
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September 2009
24
Squeezing Significant and Hidden Value Out of Your Contact Center Strategic Plan
- Presented by Bay Bridge Decision Technologies
In this webinar, we will discuss the individual modeling technologies that will improve your current planning process and an exciting class of commercially available contact center solutions, the Strategic Planning System. More importantly, we’ll discuss the areas of efficiency improvement, and the significant, but before now hidden, benefit you’ll achieve by improving your planning process.
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October 2009
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5-9
Las Vegas: ACCE 2009
Whether you’re new to the industry and need to learn from the ground up, or are simply seeking new approaches to the management of people, processes and technology, you’ll find what you’re looking for at ACCE.
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15
NYC: 2009 Call Center Optimization Forum
October 15, 2009 2009 Call Center Optimization Forum – Greater New York City CRMXchange invites contact center managers and executives to receive a Complimentary Pass to the Call Center Optimization Forum where you'll uncover the secrets of the best call
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20-22
NJ: CEM Certification Program
- Presented by Strativity Group
Strativity Group's Customer Experience Certification program is for you. Learn how to properly implement CEM strategies within your organization to help build lasting relationships with your customers, and strategically transform your customer experiences to maximize revenue and profit.
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November 2009
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5
Anaheim: 2009 Call Center Optimization Forum
November 5, 2009 2009 Call Center Optimization Forum – Anaheim, California CRMXchange invites contact center managers and executives to receive a Complimentary Pass to the Call Center Optimization Forum where you'll uncover the secrets of the best call centers, and
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17-18
Bahrain: Customer Relationship Management
Event Summary Customer Relationship Management is an integral part of a company’s customer value proposition. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organisation's ability to generate income
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December 2009
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1-2
Korea:Customer Management Innovation
This Customer Experience Reinforcement addresses core issues which fulfil Consumers’ physical and emotional desires from the well-known experts and their excellent knowledge/experiences. This timely conference will guide the best ways to transfer Cresumers to your most profitable life-time loyal customers.
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