Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

 
   


  


Webcasts 
Conferences and Exhibitions 
August 2015
Tech Showcase - VHT - How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction
- Presented by Virtual Hold
Research shows that 72% of customers are frustrated with the inconsistent service they received across multiple contact channels like SMS, mobile applications, social media, and chat. Additional  Read More...

Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
First contact resolution is properly addressing the customer's need the first time they contact your organization, eliminating the need for the customer to follow up with a second contact.  Read More...

Tips and Tricks for Successful Contact Center Forecasting and Planning
- Presented by Interactive Intelligence
Workforce management has long been characterized like so: Ensure that the right numbers of agents are available at the right time to service customers.  Read More...

3 Tips to Successfully Manage the Customer Journey
- Presented by Verint® Systems
Have you previously collected Customer Experience data but struggled to translate that into long term business process change? If so, you’re not alone.  Read More...

Manila - Shared Services and Outsourcing Week Philippines
Aug 11-14 in Manila - Unlocking Value, Improving Productivity and Maintaining Your Competitive Edge.
  Read More...

Singapore - Customer Experience Management (CEM) in Telecoms World Summit 2015
Aug 13-14 in Singapore - Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business.
  Read More...

NYC - CRM Evolution 2015
Aug 17-19 in New York City - Whether you are in sales, marketing, customer service, or IT, this conference is designed to help your organization change along with your customers.  Read More...

NYC - Customer Service Experience
August 17-19 in NYC - Now in its fourth year, the conference helps shed light on the many moving parts needed for a successful customer service and support strategy.  Read More...

South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit
August 17-18 in Johannesburg, South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit

  Read More...

Singapore – Customer Experience Masterclass
August 20-21 in Singapore - In addition to the interactive learning modules, this event will also be showcasing case studies and up-to-date thinking from around the world.
  Read More...



September 2015
Tech Showcase - Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement
- Presented by Creative Virtual
The results of the 2015 Global Customer Support Outlook Survey reveal that the top obstacle for companies when it comes to managing and delivering relevant content to customers is creating and maintaining consistent information in one system across the organization.  Read More...

The 7 Deadly Sins of Recording and How to Avoid Them
- Presented by NICE Systems
Do not record – at your own risk! Enterprises and contact centers should always record 100% of customer conversations, including calls and video, for their own protection to comply with regulations.  Read More...

Why Real-Time Context is Critical to Driving Proactive, Effortless Customer Experience
- Presented by Virtual Hold
We’ll compare and contrast typical customer experiences across multiple channels with what dynamic, context-based customer engagement looks like and provide a roadmap of incremental steps you can take to start delivering on the promise of effortless customer interaction.  Read More...

How a Web Virtual Assistant at up2drive Empowers Buyers on Their Second Biggest Purchase
- Presented by Nuance
up2drive, a division of BMW Bank of North America, is revolutionizing the online auto financing process by helping customers secure financing before entering the dealership.  Read More...

Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast you will view top QA and Analytics solutions.  Read More...

You’ve Captured the 'Voice of the Customer' - Now What?
- Presented by Genesys
Capturing the “voice of the customer” is just the first step to better understanding your customers. The real benefit comes from the business improvements made to your personnel, your processes and your technology.  Read More...

Shining a Light on Security: Protecting Customer Data and Remaining Compliant Within the Contact Center
- Presented by Nexidia
Protecting sensitive customer data is increasingly becoming more important than ever to contact centers.  Read More...

HR is strangling your agent hiring pipeline. Here’s what you can do about it.
- Presented by HireIQ
Even if you aren’t directly involved with agent recruitment and hiring, you are directly affected by it.  Read More...

Singapore - 3rd annual Customer Experience Management Asia Summit
September 2-3 in Singapore - This year, CEM Asia will be bigger and better than ever. Over 30 exhibitors and over 300 attendees packed in 5 full days of content.  Read More...

Vienna - 3rd Annual HR Minds Forum
Sept  10-11 in Vienna  - In the ever-increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business.  Read More...

Dubai - 2nd Annual Customer Experience Management Middle East
Sept 13-16 in Dubai - The event organised by IQPC Middle East provides a platform for professionals involved in customer experience management to discover the latest CEM strategies that they can implement to distinguish their company from their competitors and retain customers in an increasingly competitive marketplace.  Read More...

UAE - InRetail Summit
Sept 13-15 in UAE - This is the largest retail gathering in the Middle East – attracting big names within the retail industry.  Read More...

San Antonio - 3rd Annual Utility Call Center Operational Excellence Conference
Sept 14-16 in San Antonio, TX - This is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face.  Read More...

Chicago - 2nd Annual Digital Customer Experience Strategies Summit
September 23-24 in Chicago - Transform your customer experience.  Rewire the experience: where digital meets physical and offline.  Read More...

NYC - America’s Customer Festival 2015
Sept 23 in NYC - America’s Customer Festival is a one day interactive conference that unites all aspects of the customer journey.  Read More...

Brasil’s Customer Festival 2015
Sept 28-29 in São Paulo, Brasil - Topics discussed at the event include loyalty strategies, CRM solutions, big data, omni-channels, payments, engagement and experience.   
  Read More...

NC - Customer Experience for Financial Services
Sept 28-30 in Charlotte, NC - CXFS is an event that is specifically designed to bridge the gap between customer experience and financial services.  Read More...

Seattle - Customer Response Summit
Sept 28-30 in Seattle, WA - The Summit Series continues to showcase first-hand, how global brands are challenging the “status quo” of traditional and emerging customer success strategies.  Read More...

Salt Lake City - ICUC 2015
Sept 29-Oct 1 in Salt Lake City, Utah - Combining non-stop networking, a welcoming, fun environment and an agenda that is second to none, ICUC 2015 promises Legendary Journeys Ahead.  Read More...

London - Actionable Data Analytics Customer Experience Transformation 2015
Sept 30-Oct 1 in London - Global insights will be delivered by Coca Cola, Unilever, Ferrero, The North Face, Boots, Sennheiser Electronic, Volkswagen, Microsoft Mobile and more on transforming data into successful decisions and optimizing the multichannel consumer journey.  Read More...



October 2015
Hitting Revenue and Cost Targets with WFO
- Presented by Interactive Intelligence
Whether you run a sales operation or a pure service organization, managing the bottom line is a top operational priority.  
  Read More...

Roundtable: Things You Need….But Don’t Know You Need…for Your Contact Center
- Presented by CRMXchange
It’s often been said that “what you don’t know can’t hurt you,” but that’s certainly not true if you’re an organization looking to improve operating efficiency, enhance client interactions, expand global marketing reach or limit liability to violations of TCPA regulations.  Read More...

Roundtable - Best Practices in Engagement and Loyalty
- Presented by CRMXchange
Enterprises now interact with and support their customer in ways that are constantly becoming more varied and increasingly complex.  Read More...

Dubai - Future Retail 2015
Oct 5-7 in Dubai - This is the forum where the industry meets to do business. Dedicated networking sessions provide a platform for networking between the major stakeholders.  Read More...

BIGIT Technology Show Malaysia 2015
Oct 6-7 in Kuala Lumpur - The Summit is a perfect ground to engage emerging challenges faced and provide comprehensive Big Data solutions required in daily business operations.  Read More...

London - Customer Experience Management Summit 2015
Oct 7-8 in London - The two day event will bring together key industry stakeholders and innovators in the customer experience landscape from a cross-sector perspective.  Read More...

Singapore - FT ACI Smarter World Summit
Oct 8 in Singapore - The Summit will show what it takes to become a Smart Business, cultivate a Smart Workforce, and execute Smart Operations.
  Read More...

Miami - Executive Customer Contact Exchange
Oct 12-13 in Miami - This event will bring together C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to meet, discuss and share best practice to improve the future of customer contact.  Read More...

NYC - Intelligent Assistants Conference 2015
Oct. 13-14 in New York City -   features executives from leading brands describing how virtual assistants for contact centers, web interactions and mobile apps increase customer satisfaction, reduce costs and meet tangible business objectives  Read More...

NJ - Customer Experience Exchange for Financial Services
Oct 15-16 in Jersey City, NJ - This event will bring together C-Level and VP/Directors of Customer Experience, Marketing and Digital Strategy to meet, discuss and benchmark against some of the most successful financial institutes in the field.
  Read More...

London - Broadband World Forum
Oct 20-22 in London - This year we will witness an unprecedented keynote line up with a suite of C-Level executives representing a selection of the world’s largest operators.  Read More...



November 2015
Tech Tank - OmniChannel Strategies
- Presented by CRMXchange
The rapid evolution of technology-based customer touch points brings with it a vast array of issues.  Read More...

BIGIT MENA Big Data Summit 2015
Nov 9-10 in Abu Dhabi - The Summit is a triple-streamed large scale conference with an expected amount of over 40 influential and prominent speakers to deliver thought-provoking discussions on the latest most talked about topics on Big Data.  Read More...

London - 7th Annual Business Process Management Forum 2015
Nov 17 in Thistle Marble Arch, London, UK - the ONLY event to present you with the “How to” of delivering successful BPM initiatives within your enterprise.
  Read More...

Singapore - 18th Annual Asian Shared Services & Outsourcing Weeks
Nov 17-19 in Singapore - Asia's premiere conference dedicated to the shared services and outsourcing history.  Read More...



December 2015
Roundtable - Using Data to Empower the Contact Center
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...