Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.

 
   


  


Webcasts 
Conferences and Exhibitions 
May 2015
What is WebRTC? --- 4 Ways it Will Change the Contact Center Industry
- Presented by 3CLogic
As a contact center professional, you are starting to hear about WebRTC (Web Real-Time Communications).    
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Focus on the Core - Enabling the People Pillar
- Presented by HP
The Contact Center plays a critical role in the customer journey. And there is much discussion on customer journey mapping, mobile app interactions, gamification, creating and implementing an optimal workflow, customer lifecycle, etc.  
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Workforce Management Contact Center Metrics
- Presented by Interactive Intelligence
The contact center industry is infamous for its constant fluctuations, and when forecasts aren’t certain, it changes how you manage your center’s operations. Beyond that, uncertainty raises the question of what service standards you should adhere to  Read More...

How Customer Centricity is Transforming Contact Centers
- Presented by InMoment
Analysts and other experts have declared this The Age of the Customer. Entire companies are reengineering their business to build increasingly personalized relationships with customers, and tapping into big and small customer data to make better decisions across the organization.  Read More...

Omnichannel Implementation Best Practices
- Presented by Interactive Intelligence
With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences across channels stand to lose customers and revenues.    Read More...

Orlando - Contact Center Expo & Conference
May 4-7 in Orlando Produced by ICMI, a year-round resource for the contact center industry, this event is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices.  Read More...

Singapore - Broadband Asia TV connect
May 12-13 in Singapore - Asia’s executive meeting space for the region’s leading operators and service providers.   Read More...

Kuala Lumpur - Shared Services and Outsourcing Malaysia
May 13-14 in Malaysia - Unlocking value, improving productivity and maintaining competitiveness to impact business bottom line    Read More...

Amsterdam - 15th Annual European Shared Services & Outsourcing Week
May 19-21 in Amsterdam - Join us at the 15th Annual European Shared Services & Outsourcing Week, Europe’s premier learning, networking and benchmarking platform for shared services, outsourcing and functional transformation leaders.  Read More...

Berlin - Annual Customer Experience Management Global Summit
May 28-29 in Berlin - This premier B2B event will enable the participants to learn about the latest strategies in transforming customer experience.  Read More...



June 2015
Tech Tank - IVR, Self Service and Analytics
- Presented by CRMXchange
The right IVR and self-service solutions improve the efficiency of your contact center by reducing call volume and giving agents more time to focus on interactions such as upsell and cross-sell. Intelligent Virtual Assistants (IVAs) can now answer many inquiries that used to require live agents  Read More...

Building a Bullet Proof Business Case for Robotic Automation in the Enterprise
- Presented by OpenSpan
Participants will also be guided through how to craft a comprehensive business case for leveraging automation within transformation projects, aligning operational and process improvements to monetized financial impact.  Read More...

Ensuring Consistent Omnichannel Performance with WFO
- Presented by Interactive Intelligence
Customers increasingly want to interact with your business on their terms.  Read More...

Six Best Practices for Effective Chat Operations
- Presented by [24]7
Making chat work for your company can prove to be more challenging than you expected. You were told that concurrency would be as high as 3.0, that every chat would equal a deflected phone call, and that you could re-train your voice agents to the chat channel in 4 hours or less.  
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San Antonio - Interactions 2015
June 1-4 in San Antonio - Boasting 13 tracks and over 100 breakout sessions, this is the premier event for catching up on the latest industry trends and solutions.    Read More...

Manila - 2nd Annual Call Center Week Philippines
June 2-4 in Manila, Philippines - Driving the Next Generation of Philippines Call Centers through Integrating Technology and Revenue Boosting Customer Experience to Service the Modern Customer
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Amsterdam - Supply Chain Analytics
June 3-5 in Amsterdam - Thrive for Supply Chain Integration and Achieve Additional Revenue Growth by Implementing Data Analytics into your Supply Chain Operations.  Read More...

Chicago - Trading Show
June 3 & 4 in Chicago, Illinois. Trading Show Chicago is the region’s leading quant, automated trading, exchange technology, derivatives and big data in finance event.  Read More...

Miami - Total CX Leaders Conference
June 3-5 in Miami - Total CX Leaders Conference is a call to action for leaders who need to understand what it takes to win with a strategic customer experience program.  Read More...

Monaco - Datacloud World Congress
June 3-4 in Monaco - Datacentre energy, platforms, services and technologies sustains a core role in the content and exhibition.  Read More...

Foxborough - 14th Annual NECCF Expo
June 9 in Foxborough, MA - This highly anticipated event showcases the latest in technology and innovation for the Contact Center industry.
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Singapore - Customer Experience Management Telecoms 2015
June 9-11 in Singapore - ASIA’S ONLY DEDICATED CEM TELECOMS SHOW WITH SPECIFIC FOCUS ON ASIAN OPERATORS.
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Amsterdam - Customer Facing Supply Chain Management and O2C
June 10-12 in Amsterdam - Process optimisation in high volume, diverse customer segments O2C: Order management, logistics, and customer service.  Read More...

Las Vegas - 16th Annual Call Center Week
June 15-19 in Las Vegas, NV - With over 1,800 customer-centric professionals attending the 2014 event, Call Center Week has secured its position as the must-attend event that’s unrivaled in size, scope, breadth and depth.  Read More...

UK - Fit for Purpose Networks
June  17-18 in London, UK - The event is set to be our most progressive yet with a key focus on the continual increase in Network Speed and revolutionizing the Network Architecture.  
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UK - CMO Event
June 18 in UK - The new era of digital, social and mobile, has given rise to a new breed of consumer. More than ever before the customer has found their voice and they are using it!  Read More...

Berlin - Supply Chain Design for the Process Industry
June 22-24 in Berlin - This German-speaking event will address the issue of sustainable network planning, lean and agile network design, as well as methods and tools for strategic network planning in particular.

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London - 20:20 Customer Experience Summit 2015
June 30 - July 1 in London -  Join us to get the cutting edge-view on customer experience from the companies and leaders at the forefront of change.  Read More...



July 2015
Roundtable - Workforce Management
- Presented by CRMXchange
Workforce management applications are designed to automate the deployment of the contact center workforce.  Read More...

Sao Paulo - Broadband Latin America
July 01-02 in Sao Paulo, Brazil - Making broadband more accessible and affordable in Latin America and the Caribbean, co-located with its sister event VSAT Latin America.  
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Toronto - Internal Communications Canada 2015
July 28-29 in Toronto, ON - as a part of marcus evans Communication Series.  
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August 2015
Roundtable - Best Practices in First Contact Resolution
- Presented by CRMXchange
First contact resolution is properly addressing the customer's need the first time they contact your organization, eliminating the need for the customer to follow up with a second contact.  Read More...

Tips and Tricks for Successful Contact Center Forecasting and Planning
- Presented by Interactive Intelligence
Workforce management has long been characterized like so: Ensure that the right numbers of agents are available at the right time to service customers.  Read More...

Singapore - Customer Experience Management (CEM) in Telecoms World Summit 2015
Aug 13-14 in Singapore - Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business.
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South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit
August 17-18 in Johannesburg, South Africa - 5th Annual Telecom Customer Experience, Loyalty & Retention Summit

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Singapore – Customer Experience Masterclass
August 20-21 in Singapore - In addition to the interactive learning modules, this event will also be showcasing case studies and up-to-date thinking from around the world.
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September 2015
Tech Tank - Analytics and Quality Assurance
- Presented by CRMXchange
It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast you will view top QA and Analytics solutions.  Read More...

Singapore - 3rd annual Customer Experience Management Asia Summit
September 2-3 in Singapore - This year, CEM Asia will be bigger and better than ever. Over 30 exhibitors and over 300 attendees packed in 5 full days of content.  Read More...

Vienna - 3rd Annual HR Minds Forum
Sept  10-11 in Vienna  - In the ever-increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business.  Read More...

San Antonio - 3rd Annual Utility Call Center Operational Excellence Conference
Sept 14-16 in San Antonio, TX - This is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face.  Read More...

Chicago - 2nd Annual Digital Customer Experience Strategies Summit
September 23-24 in Chicago - Transform your customer experience.  Rewire the experience: where digital meets physical and offline.  Read More...

NYC - America’s Customer Festival 2015
Sept 23 in NYC - America’s Customer Festival is a one day interactive conference that unites all aspects of the customer journey.  Read More...



October 2015
Hitting Revenue and Cost Targets with WFO
- Presented by Interactive Intelligence
Whether you run a sales operation or a pure service organization, managing the bottom line is a top operational priority.  
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Roundtable - Best Practices in Engagement and Loyalty
- Presented by CRMXchange
Enterprises now interact with and support their customer in ways that are constantly becoming more varied and increasingly complex.  Read More...

London - Customer Experience Management Summit 2015
Oct 7-8 in London - The two day event will bring together key industry stakeholders and innovators in the customer experience landscape from a cross-sector perspective.  Read More...



November 2015
Tech Tank - OmniChannel Strategies
- Presented by CRMXchange
The rapid evolution of technology-based customer touch points brings with it a vast array of issues.  Read More...



December 2015
Roundtable - Using Data to Empower the Contact Center
- Presented by CRMXchange
Many companies are swimming in a sea of data, but are often not properly positioned to access this asset to expedite and improve customer interactions.  Read More...